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The purpose of this paper is to characterize performance evaluation dynamics developed in Lisbon Municipal Libraries Network (LMLN) over a two-decade period (1989-2009), using a specific model and tools of (meta-)analysis.

Based on a methodology eminently qualitative supported by a combination of research methods (literature review, construction and application of conceptual models for analysis and case study), the author examined LMLN's performance evaluation progress, focusing on the diachronic study of evaluative processes – the performance evaluation dynamics.

Between 1989 and 2009, LMLN developed four main performance evaluation dynamics. The most significant results that emerged from the examination of these dynamics relate to the following elements of the model of analysis Dynamics and Impacts of Library Performance Evaluation (DILPE): evaluation objects and methods; organization; and dissemination of results. The study also emphasized the importance of some factors to dynamics sustainability: the presence of a permanent coordination team, in the direct dependency of the head of library services, with the right competences; the existence of a culture of assessment; and the commitment of leadership with performance evaluation.

The meta-evaluative approach and particularly the focus on the long-term development of evaluative theories and practices, contributes to the enlargement of the international corpus on library performance evaluation. On the other hand, the analytical model and conceptual tools created might be useful to other researchers/practitioners willing to meta-evaluate library performance evaluation dynamics.

To provide an overview of CALIMERA (Cultural Applications: Local Institutions Mediating Electronic Resources Access), a Coordination Action under the European Union’s Information Society Technologies Framework Programme 6 – IST FP6.

A summary of the main points and objectives of the programme.

The goal of CALIMERA is to assist local cultural institutions – public libraries, museums and archives – to apply and develop innovative technologies and joint strategies for serving ordinary citizens in their everyday lives. The CALIMERA partner network involves directly 52 organisations from 42 European and neighbouring countries, including local and municipal public libraries, museums and archives, national authorities, research institutions and solutions providers. The 18 month Coordination Action which started in December 2003 builds upon the achievements of another EU project, PULMAN Network of Excellence (Public Libraries Mobilising Advanced Networks).

This is a useful summary of a European programme of interest to all those involved iwth information management.

The purpose of this paper is to explore issues related to the development of long‐term planning for the municipal/public libraries in Greece. In Greece, municipal libraries constitute the largest category of public libraries. Although over the last decade efforts have been made to enhance their services, municipal/public libraries appear to be still in search of a purpose and are at a crossroad.

An empirical qualitative research study was conducted in order to examine the efforts made so far to develop long‐term plans and to study the attitudes and views of Greek municipal libraries' heads concerning the development of long term plans. The empirical research was carried out early in the second half of 2007, utilizing a specifically developed questionnaire distributed to 194 municipal library representatives, 100 of which agreed to participate in the study.

A number of current issues facing Greek municipal libraries are studied along with an overview of the strategic plans already developed. The perceptions of 100 municipal library directors in regard to developing strategic plans are recorded and the results overall suggest the need for formal long‐term planning in the municipal/public libraries in Greece.

This paper contributes to the discussion on the development of long‐term planning aimed at municipal libraries in Greece. It is one of the very few studies providing empirical evidence based on the views of municipal/public library directors in Greece.

This paper aims to identify and conceptualize a set of relational capabilities that school libraries in the Alentejo region of Portugal develop for acquiring new knowledge that exists externally in the wider community.

A qualitative research design operationalized via case studies was followed for the empirical analysis. Empirical findings are based on the analysis of the 84 narrative reports submitted by school libraries as part of a national performance evaluation exercise that took place between 2010 and 2012. Data analysis followed the techniques of inductive data categorization, within case-analysis, and cross-case analysis.

The exploration of the relational capabilities that school libraries in the Alentejo region of Portugal develop for acquiring new knowledge that exists externally in the community resulted in the identification of relationships that school libraries in the region have established to acquire new knowledge: connecting with and supporting organizations committed to civic engagement; facilitating discussions about challenging issues through strategic partnerships; convening community conversations to identify shared concerns and solutions; and embracing local culture to foster endogenous development.

The ability to seek and recognize the value of new and external knowledge, assimilate it and apply it to organizational ends has been traditionally linked to the concept of absorptive capacity. While absorptive capacity literature in business settings is prolific, literature that focuses on school libraries’ ability to identify and explore external knowledge and applying it to improve their performance is scarce. Focusing on the specific context of the Alentejo region of Portugal as an archetypical rural area, this paper identifies how knowledge existing externally in the community is absorbed by rural school libraries through specific relational capabilities that reflect school libraries’ community orientation and engagement in participatory processes that develop social resilience.

The Commercial Invoice is the first EDI message to gain worldwide acceptance, and it has been registered as a standard by the United Nations. The action was hailed by the Commission of European Communities (CEC) as a significant step towards the international agreement on technical standards needed in order for electronic communications to gradually replace paperwork in world trade.

Libraries in Greece are mostly financed by public sources, with private funding covering only a very small proportion of their budget. The deteriorating, slowly growing economic environment in Greece places additional pressure on the already understaffed and underfinanced public libraries. This paper aims at demonstrating that the tough economic conditions may provide a setting for innovation and quality enhancement which may lead in turn to a corresponding growth in the library sector.

A qualitative analysis is conducted in order to identify the potential of a novel management response model as a pathway for library survival within the fierce economic crisis.

Specific suggestions are made for the management of public libraries, future policies and trends in the lines of learning/education/training services; social/economic development services; electronic government and citizen participation in public affairs services; cultural identity and social cohesion services; and social inclusion services.

It is ascertained that public libraries in Greece may have an opportunity for change and innovation as a result of the current economic situation. Furthermore, it is believed that active involvement, quality, innovation and self‐finance can serve as important tools for the development of public libraries and their positive contribution and productive role into the Greek socioeconomic environment.

This is the only available work providing an overall management approach for public libraries within a current economic crisis such as the one in Greece.

Despite striving for resilience and a sustainable urban future, European cities face a multitude of crisis caused by both natural and human-induced risks. This paper asks two key questions: How have cities experienced and managed crises situations they encountered? and What are the plans and actions for embedding sustainability at a local level within a clear decision-making structure? Hence, it aims to examine urban resilience in the context of urban crisis and the associated health concerns that took place because of crisis situations, while identifying sustainable urban development initiatives and strategies that were conceived and implemented beyond crisis.

An evidence-based analytical approach is undertaken following two lines of inquiry. The first is case-based and identifies 11 cities that have experienced crisis situations and a further 10 cities that have instigated urban resilience strategies. The second is theme-based and engages with identifying strategies relevant to sustainable urban development at city and project levels. The outcomes of the two lines of inquiry are verified by mapping the lessons learned from the analysis to recent international guidance and a further co-visioning workshop with 6 experts.

The evidence-based analysis reveals key lessons which were classified under two primary types of findings: (a) lessons learned for a future urban resilience resulting from the 1st line of Inquiry (case-based) and (b) lessons learned for a future sustainable urban development resulting from the 2nd line of inquiry (theme-based). The verified lessons provide four areas that can be utilised as key priorities for future urban resilience and sustainable urban development including (a) Governance, effective communication, and decision making for city resilience and urban sustainability; (b) the social dimension of resilience and participatory practices for sustainable urban development; (c) from implicit strategies for health to positive impact on health; and (d) diversification of initiatives and localisation of sustainable development endeavours.

There is always limitation on what a bibliometrics analysis can offer in terms of the nature of evidence and the type of knowledge generated from the investigation. This limitation manifests in the fact that the analysis engages with the body of knowledge but not based on engaging physically or socially with the contexts within which the cases took place or through empirical investigations including systematic observations, focused interviews, and attitude surveys. While the study does not generate empirical findings, the rigour of the bibliometrics analysis offers a credible and reliable evidence on how cities experienced and managed crises situations and their current plans and priority actions for embedding and localising sustainable development measures.

This research conveys significant implications for policy, practice, and action in that it crystalises the view that understanding urban resilience and sustainability, at the city or urban level, requires coupling the two. The findings offer a solid foundation for a more contextualised, evidence-based examination of urban resilience and sustainability during and beyond crisis. Highlighting urban and health challenges that emerged from experienced crisis situations, how these were managed and developing an understanding of sustainable urban development and local resilience strategies elucidate insights that can be adopted and acted upon by city councils and built environment practitioners.

The analysis provides comprehensive insights into urban resilience and sustainable urban development at both city and continental Europe scales in the form of key lessons that represent the first step towards developing rudiments for building a better urban future. Little is known about resilience and sustainability at these scales. The originality of this work lies in the breadth and depth for capturing an inclusive understanding of urban resilience and sustainable urban development based on systematic inquiry and scrutinising the body of knowledge emerged over the past 2 decades.

THE Manchester School of Librarianship was founded in October 1946, one of the original five schools opened in the autumn of that year. It was attached to the Department of Industrial Administration in the Manchester College of Science and Technology and was thus something of an exception, as the majority of schools of librarianship were attached to Colleges of Commerce or general Colleges of Further Education. As accommodation was very limited in this rapidly expanding college, the then City Librarian of Manchester, Charles Nowell, kindly offered the use of two rooms in the Central Library, so after a brief period in the College building, the students were moved to the Central Library, though the School remained administratively a part of the College. Many former students must have memories of those two curving rooms, the Manchester Room and the Lancashire Room, with their old‐fashioned school desks.

Universities are continually transforming its structure and governance in response to the new social, environmental and economic challenges. Particularly, there has recently been a growing academic interest for measuring sustainable practices of higher education institutions (HEI) aiming to monitor and reduce their carbon emissions, as well as transform them into more sustainable organizations. More recent studies began to focus also on the sustainable performance of distance education Universities. So it became crucial to evaluate their sustainability practices through sustainability assessment tools with the aim of improving their sustainability performance and boosting their role as agents of academic, social and economic change. The purpose of this study is to assess and compare holistically sustainability implementation in two similar distance learning universities and to evaluate their advantages and disadvantages.

One of the most rigorous and internationally used sustainability assessment tools was used – the Sustainability Tracking, Assessment and Rating System, to evaluate and compare sustainability implementation in two distance universities, one from Spain and another from Portugal: the Madrid Open University and Universidade Aberta. Indicators of both universities were compared and ways of improvement in both universities were widely discussed.

The results of this research show that there is a similar pattern in both universities. Both have low performance in campus operations and low levels of community participation but good performance in sustainability courses and programmes offer. The results of both institutions were compared and allowed a learning process for improvement.

This research hopes to contribute to the continuous research about the usefulness of sustainability assessment tools in particular when applied to distance universities at the time that offers new paths to carry out improved sustainable practices in crucial areas of interest such as research, administration, education and resource-saving. This research also highlights the value of distance learning universities and their ability to be more sustainable after the advent of COVID-19.

PLAIL as a project arises out of the rapidly growing demand for access to and support for adults seeking new learning and training opportunities. This area of demand is one of growing importance in the face of rapid changes in European society. The article summarises some of the main factors creating this surge in customer need and outlines principal elements for an appropriate public library response — a response which can only be achieved through the exploitation of the new technologies both for training staff and for the actual delivery of service. The current under‐utilisation of technology in respect of adult learners is examined and the way forward is explored for example through the development of technologically based staff training, the adoption of cost‐effective technology and the adoption of internationally recognised specification standards. Finally, a detailed, phased programme of training delivery is outlined.