Search results

1 – 10 of 51
Content available
Article
Publication date: 12 October 2018

Christopher Paul Cain, Lisa Nicole Cain and Vicki J. Rosser

The purpose of this paper is to examine student, program and institutional support characteristics that relate to cohort intent to persist among Professional Golfers…

Abstract

Purpose

The purpose of this paper is to examine student, program and institutional support characteristics that relate to cohort intent to persist among Professional Golfers’ Association Golf Management University Program (PGA-GMUP) undergraduate students from 12 universities.

Design/methodology/approach

A survey instrument was created and disseminated to the targeted population. Multiple regressions were used to analyze the 473 responses of students’ intention to persist across the three independent variables (student, program and institutional support).

Findings

The research findings suggest higher levels of college GPA, career goals specific to the student’s desire to become a PGA professional, higher levels of faculty engagement, higher levels of satisfaction with major, being a leader in the student association and involvement in the student association are related to students’ intent to persist. Conversely, the results suggest career goals focused on being happy instead of graduation or working as a PGA professional and finding it difficult to make friends are associated with lower levels of intention to persist, while parental expectations of advanced degrees negatively affected students’ intent to persist. Additionally, passing a player ability test did not have bearing on intention to persist.

Originality/value

Results from this analysis offer insight into which persistence factors lead to students’ matriculation, with the ultimate goal of program completion. Identifying persistence factors may help PGA-GMUPs and other hospitality programs recruit students that are more likely to persist in the program, develop program characteristics that optimize cohort matriculation, and utilize university or institutional support services characteristics that may ensure program completion.

Details

International Hospitality Review, vol. 32 no. 1
Type: Research Article
ISSN: 2516-8142

Keywords

To view the access options for this content please click here
Article
Publication date: 23 February 2021

Eric Beckman, Tianyu Pan, Miranda Kitterlin and Lisa Cain

The purpose of this study is to identify the motivating factors that influence repeat participation among university student volunteers at a world-renowned food festival…

Abstract

Purpose

The purpose of this study is to identify the motivating factors that influence repeat participation among university student volunteers at a world-renowned food festival. The direct and indirection relationship (through attitude toward volunteering) was tested. Additionally, the moderating role of class standing between student volunteers' motivations, attitudes and repeat volunteer intention was assessed.

Design/methodology/approach

Researchers applied a quantitative methodology to data collected after the festival volunteering experience. The research team collected 205 useable surveys from university student volunteers at the Food Network and Cooking Channel South Beach Wine and Food Festival (SOBEWFF®). Structural equation modeling was used to test the relationships among volunteer motivations, attitude toward volunteering and intention to continue volunteering. Lastly, a multiple-group analysis was applied to test the moderating role of class standing.

Findings

The results showed the motivating factors purposive, personal enrichment and family traditions were significant in predicting attitude toward volunteering. These motivations did not significantly affect intention to continue volunteering; thus researchers found only an indirect relationship (through attitude toward volunteering) between volunteering motivations and intention to continue volunteering. Additionally, a positive attitude toward volunteering resulted in an intention to continue volunteering. Lastly, testing the moderating role of class standing revealed significant results on three pathways, indicating that students are motivated to volunteer differently based upon class standing (freshman through junior vs. senior, graduate).

Research limitations/implications

The data were collected prior to COVID-19, and the ways in which COVID-19 has impacted the events industry and the scape of future events are yet to be determined.

Practical implications

Festival organizers and managers should appeal to different motivations of potential student volunteers depending on their class standing. For example, results of the moderator “class standing” indicated that the relationship between personal enrichment motivation and attitude toward volunteering was strongest and significant among freshmen, sophomores and juniors, but insignificant among seniors and graduate students. Thus, freshmen through juniors are more highly motivated to obtain practical experiences, and this motivation results in a positive attitude toward volunteering.

Originality/value

This study tests the moderating role of class standing to help predict intention to continue volunteering at a special event. The research is further unique by extending an understanding of the validity and reliability of the special events volunteer motivations scale.

Details

International Journal of Event and Festival Management, vol. 12 no. 2
Type: Research Article
ISSN: 1758-2954

Keywords

To view the access options for this content please click here
Article
Publication date: 8 December 2020

Suat Mercan, Lisa Cain, Kemal Akkaya, Mumin Cebe, Selcuk Uluagac, Miguel Alonso and Cihan Cobanoglu

Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry which facilitates the integration of the digital and real world. This paper aims…

Abstract

Purpose

Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry which facilitates the integration of the digital and real world. This paper aims to explore academic research and practical applications of IoT in the hospitality domain to help identify opportunities and challenges with implementing the technology for creating competitive advantages and service operations process improvements.

Design/methodology/approach

This paper uses previous works and exemplars to demonstrate the use of IoT in hospitality. Academic indexing websites such as Google Scholar and ScienceDirect are used to search for related terms. Whitepapers, IoT project websites of service providers and media coverage are accessed to collect information. Related work is investigated by classifying into major categories of hospitality.

Findings

Hospitality is one of the leading industries that has adopted IoT to create innovative services, but this topic has not been investigated deeply. A comprehensive study is needed to give guidance to decision-makers and helps to design better services by presenting practical and potential benefits.

Practical implications

The IoT will usher in great opportunities in hospitality by enabling novel applications for customization and personalization of the services. Operational processes will be redefined for efficiency and speed. It will alter the expectations and servicescape; thus, its integration will be vital in terms of competitiveness and success.

Originality/value

This study provides a comprehensive overview of IoT research and applications in the hospitality domain. It contributes to better understanding of recent trends and potentials. A holistic approach was used instead of focusing on a single sector which enables the consideration of all aspects of the topic. Theoretical support in addition to technical aspects, challenges and concerns are offered to the reader.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

To view the access options for this content please click here
Article
Publication date: 14 May 2018

Lisa Cain, James Busser and Hee Jung (Annette) Kang

This paper aims to understand the relationships among calling, employee engagement, work-life balance and life satisfaction for executive chefs based on role theory and…

Abstract

Purpose

This paper aims to understand the relationships among calling, employee engagement, work-life balance and life satisfaction for executive chefs based on role theory and spillover theory.

Design/methodology/approach

Surveys were completed by members of the American Culinary Federation in North America, the Nevada Restaurant Association and attendees at the ChefConnect Annual Conference. The data were analysed with confirmatory factor analysis and structural equation modelling.

Findings

All relationships in the model were significantly positive except for calling to life satisfaction. Importantly work-life balance was a significant mediator between calling and life satisfaction as well as for employee engagement and life satisfaction.

Research limitations/implications

The research provides a more comprehensive framework for hospitality scholars to understand the outcomes of work as a calling through meaningfulness. The sample of executive chef limits generalizability.

Practical implications

The identification of a calling through in-depth interviews is recommended. Once recognized, managers should further foster chef’s passion through employee engagement facilitated by workplace autonomy and continuing education and work-life balance supported with human resource management practices including time off for critical life events. This will allow calling to flourish, increase life satisfaction and reduce the likelihood of turnover and burnout.

Originality/value

Outcomes reveal the complexity of the relationship between calling and life satisfaction. Contrary to previous findings, the presence of positive work-life balance was critical to attain life satisfaction, even when work was viewed as a calling.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

Content available
Article
Publication date: 3 June 2021

Manuel E. Pascual and Lisa Nicole Cain

The airline industry has been severely impacted by COVID-19 due to widespread travel restrictions. Its current response is crucial to ensure continued operations after the…

Abstract

Purpose

The airline industry has been severely impacted by COVID-19 due to widespread travel restrictions. Its current response is crucial to ensure continued operations after the global pandemic is resolved. One resource the airlines are leveraging is loyalty programs. This study aims to examine the viability of leveraging loyalty programs in times of crisis.

Design/methodology/approach

This study employs a case study methodology to examine how one company, American Airlines, has used its loyalty program to survive a pandemic and alleviate the financial costs associated with limited and restricted travel.

Findings

American Airlines' AAdvantage loyalty program structure may be used as a benchmark to understand how airlines can anchor their loyalty base to reinvigorate travel interest and use these programs as safeguards in critical instances that may arise in the future.

Research limitations/implications

The case was bound by the fact that the pandemic was still a threat during the time of analysis. The findings of this case study go beyond the airline industry and may inform other hospitality and tourism organizations on the benefits of loyalty programs in times of financial distress.

Originality/value

This is the first known case study examining the strengths and opportunities of the structure of the American Airlines' AAdvantage program as a means for surviving in a time of crisis. Moreover, understanding how to mitigate the long-term effects of crises may help to inform future short-term strategies of airlines and other hospitality and tourism organizations for navigating unexpected shocks to their ecosystem.

Details

International Hospitality Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2516-8142

Keywords

To view the access options for this content please click here
Article
Publication date: 8 October 2019

Lisa Nicole Cain, John H. Thomas and Miguel Alonso Jr

This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to…

Abstract

Purpose

This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the current areas of research on this emerging topic and identify areas for future application and study.

Design/methodology/approach

A list of hospitality and tourism journals was used to identify articles related to AI and robotics using the terms AI, robots, robotics, hospitality and tourism, and several combinations thereof. Additional sources were identified through the literature reviews from the identified works.

Findings

The findings revealed several studies on the current state of robotics and AI in hospitality and tourism. Additional research examines and discusses implications for internal and external customer service, legal and ethical issues and theory.

Originality/value

This paper provides a compilation of the current studies that examine the impact of robotics and AI in hospitality and tourism. It offers scholars an overview of the current knowledge in the field on this rapidly emerging and evolving topic.

研究目的

本文审阅了有关服务行业中机器学和智能技术(AI)发展的相关文献。其研究目的在于强调有关这个新兴话题的研究领域和指出未来研究方向。

研究设计/方法/途径

本文样本包括有关AI和机器学的期刊文献,关键搜索词包括AI、机器人、机器学、酒店管理、旅游,以及几项关键词组合。本文还通过文献综述审阅了多个数据源。

研究结果

研究结果描述了目前酒店旅游行业机器学和AI有关领域的研究状态。此外本文还研究和提出对于内部和外部客户服务、法律伦理问题、以及理论等领域做出研究启示。

研究原创性/价值

本文对目前有关机器学和AI酒店旅游学术研究进行系统梳理。为学者对其相关领域的现状提供全局视角,并且显示这个新兴话题的迅速发展。

关键词

文献综述、AI、机器学、酒店科技

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 4
Type: Research Article
ISSN: 1757-9880

Keywords

To view the access options for this content please click here
Article
Publication date: 1 February 1988

Databases New STN databases. In conjunction with the opening of an STN service centre in Japan, STN introduced a new English‐language file on the STN network: JICST‐E…

Abstract

Databases New STN databases. In conjunction with the opening of an STN service centre in Japan, STN introduced a new English‐language file on the STN network: JICST‐E (JICST File on Science, Technology and Medicine in Japan). The database contains English citations and abstracts and covers the literature published in Japan on all fields of science, technology and medicine. References are drawn from approximately 4,500 journals and other serials as well as conference proceedings and technical reports. The file contains over 400,000 citations from 1985. Updates will increase this number by 16,000 citations each month.

Details

Online Review, vol. 12 no. 2
Type: Research Article
ISSN: 0309-314X

To view the access options for this content please click here
Article
Publication date: 1 March 1988

Findings of a new report from Knowledge Research, a London‐based market research company, indicate that with the exception of Italy Europeans are taking a cautious…

Abstract

Findings of a new report from Knowledge Research, a London‐based market research company, indicate that with the exception of Italy Europeans are taking a cautious approach to CD‐ROM. Reasons for this caution are put down to a fear that CD‐ROM will erode revenues from existing alternative publications and an unwillingness to commit to the large up‐front investments needed Hardwaremanufacturers in particular have shown little interest in entering the market. This may be changing though, the report says, as some ‘significant announcements are expected this year’.

Details

The Electronic Library, vol. 6 no. 3
Type: Research Article
ISSN: 0264-0473

Content available
Article
Publication date: 21 November 2019

S. Mostafa Rasoolimanesh, Rob Law, Dimitrios Buhalis and Cihan Cobanoglu

Abstract

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 4
Type: Research Article
ISSN: 1757-9880

To view the access options for this content please click here
Article
Publication date: 15 June 2010

Mary Cain Fehr

This paper aims to examine preservice teachers' understanding of culturally responsive teaching and the use of technology to deliver pedagogical information and facilitate inquiry.

Abstract

Purpose

This paper aims to examine preservice teachers' understanding of culturally responsive teaching and the use of technology to deliver pedagogical information and facilitate inquiry.

Design/methodology/approach

The study in this paper blended qualitative methods, specifically grounded theory within a framework of narrative inquiry. The study is situated within a theoretical framework related to the use of storytelling for teaching and research and of the use of web‐based technologies to deliver instruction and conduct research. An online fictional story was used to initiate dialogue about culturally responsive teaching, provide a framework for organizing ideas and reflecting, and encourage participants to tell their own stories.

Findings

Findings indicate that the use of online fiction effectively facilitated participants' reflection and communication of their thoughts and levels of awareness and understanding, thereby facilitating data collection.

Research limitations/implications

Limitations include possible researcher bias, participant honesty, short duration of the study, and the scope of the study.

Practical implications

This paper demonstrates the practical value of combining technology and fictional storytelling to promote and examine awareness of culturally responsive teaching in pre‐service teachers.

Social implications

The findings of this paper are significant in their relevance to preparing future teachers for diverse classrooms, a critical factor in eliminating inequities, cultural misunderstanding, and prejudice in society.

Originality/value

The unique use of technology and narrative in this paper is significant to teacher educators who seek ways to engage preservice teachers in sensitive topics and to facilitate research on their understanding. The use of narrative is unique in this paper because it is initiated with a fictional story which is then revised to include participants as characters in the final chapter.

Details

Multicultural Education & Technology Journal, vol. 4 no. 2
Type: Research Article
ISSN: 1750-497X

Keywords

1 – 10 of 51