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Article
Publication date: 29 August 2011

Arash Shahin and Nasrin Nekuie

The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.

Abstract

Purpose

The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.

Design/methodology/approach

The distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano category) values for differentiating the dimensions. Then, the new values have been examined in a case study at the Amin Parvaz air travel agency in Isfahan and the results have been compared with those of the traditional Kano approach.

Findings

The new methodology as an example suggests k‐values of 2, 3 and 4.5 for less, moderate and more must‐be dimensions, respectively; and 0.5, 0.7 and 0.98 for less, moderate and more attractive dimensions, respectively. Also, the results of the case study indicate that the new methodology is significantly effective in differentiating Kano dimensions and provides more accurate prioritization of the dimensions compared to the traditional approach.

Research limitations/implications

Although the new methodology evolutes the Kano methodology and could benefit other quality tools and techniques such as quality function deployment more effectively, the case study is limited only to a particular service company and the questionnaire is long and time‐consuming.

Originality/value

The proposed solution provides new enhancement into the knowledge of quality management. It is believed that the proposed approach facilitates analysis and decision making, particularly in cases where the frequency of attractive, one‐dimensional and must‐be dimensions are equal.

Details

Asian Journal on Quality, vol. 12 no. 2
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 21 September 2010

Voicu D. Dragomir

Is the natural environment a stakeholder of the firm? And is there a business case for achieving sustainability? The purpose of this paper is to trace a tripartite…

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2376

Abstract

Purpose

Is the natural environment a stakeholder of the firm? And is there a business case for achieving sustainability? The purpose of this paper is to trace a tripartite relationship, involving environmental disclosure, environmental performance, and financial performance of environmentally sensitive activities of companies in a European setting.

Design/methodology/approach

A sample of 60 of the largest European Union industrial business groups, extracted from the FTSEuroFirst 300, and an environmental disclosure index inspired by the Global Reporting Initiative Guidelines, form the basis for the content analysis of the most recent sustainability reports published before the end of 2008.

Findings

A significant association is found between contemporaneous environmental performance and disclosure, in that bigger polluters tend to disclose more on their activities, but only to a moderate statistical effect. However, no association is found between environmental performance and financial performance, as well as between environmental disclosure and contemporaneous firm performance.

Practical implications

This result suggests that even though big polluters tend to report more, the transparency level of their activities may not be sufficient for a viable assessment of sustainability. For such “environmentally challenged” companies, their reputation‐building strategy is mainly focused on preserving or repairing legitimacy.

Originality/value

The paper considers two complementary aspects: first, that the relationship between sustainability commitment and financial performance may be so weak that it is barely detectable; and second, that cross‐sectional studies may fail in capturing a relationship that is normally shaped over longer periods of time.

Details

Journal of Accounting & Organizational Change, vol. 6 no. 3
Type: Research Article
ISSN: 1832-5912

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Article
Publication date: 22 April 2011

Stephen K. Callaway

The purpose of this paper is to provide an empirical study demonstrating the impact of internet banking, specifically the traffic rank and reach of the web site, on bank…

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1976

Abstract

Purpose

The purpose of this paper is to provide an empirical study demonstrating the impact of internet banking, specifically the traffic rank and reach of the web site, on bank performance.

Design/methodology/approach

The current study measures the impact of web site rank, percent of total internet users, and number of external links, using data from Alexa.com on bank performance, measured by deposits per branch, net income, return on assets, noninterest income to earning assets, and noninterest expense to earning assets, using data reported from the FDIC.

Findings

Results show some support for the importance of web site traffic rank and reach. Specifically, the percent of total internet users and the number of external links were related to both domestic deposits and total global deposits per branch. Moreover, traffic rank and reach were related to net income and noninterest income to earning assets.

Research limitations/implications

One limitation of this study is that it did not examine web site quality or e‐service quality directly.

Originality/value

The paper demonstrates that greater web site traffic is associated with a greater ability to find new, alternative sources of revenue beyond traditional loans, but that spending more on developing the web site does not necessarily mean the ability to spend less on traditional branch overhead. As such, this paper has value for bank managers and researchers alike.

Details

American Journal of Business, vol. 26 no. 1
Type: Research Article
ISSN: 1935-5181

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Book part
Publication date: 15 January 2010

Matthieu de Lapparent

This article addresses simultaneously two important features in random utility maximisation (RUM) choice modelling: choice set generation and unobserved taste…

Abstract

This article addresses simultaneously two important features in random utility maximisation (RUM) choice modelling: choice set generation and unobserved taste heterogeneity. It is proposed to develop and to compare definitions and properties of econometric specifications that are based on mixed logit (MXL) and latent class logit (LCL) RUM models in the additional presence of prior compensatory screening decision rules. The latter allow for continuous latent bounds that determine choice alternatives to be or not to be considered for decision making. It is also proposed to evaluate and to test each against the other ones in an application to home-to-work mode choice in the Paris region of France using 2002 data.

Details

Choice Modelling: The State-of-the-art and The State-of-practice
Type: Book
ISBN: 978-1-84950-773-8

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Article
Publication date: 27 February 2019

Badry Hechmy

The purpose of this paper is to examine the relationship between renewable energy consumption and economic growth in non-oil countries in the Middle East and North Africa…

Abstract

Purpose

The purpose of this paper is to examine the relationship between renewable energy consumption and economic growth in non-oil countries in the Middle East and North Africa (non-oil-MENA) during the period from 2000 to 2014. The Pedroni (2000) test shows that there is a long-term cointegration relationship between those variables; however, the Granger causality test in the vector error correction model (VECM) shows that this relationship is bidirectional in the short and long term. Thus, to ensure sustainable economic growth without pollution and to reduce dependence on abroad, renewable energies can be chosen as substitutes for conventional energies in the non-oil-MENA countries.

Design/methodology/approach

First, LLC and IPS unit root tests are used to test the variables stationarity; and, second, Pedroni panel cointegration and Engle–Granger causality by VECM analysis are used to check the relationship between the studied variables.

Findings

Empirical results show that the renewable energy consumption and economic growth are cointegrated and that there are two-way causal relationships between them in the long and in the short term. These countries must therefore encourage the consumption of renewable energy instead of traditional energy to reduce their dependence on energy from abroad and CO2 pollution.

Originality/value

The originality of this work lies in the measurements of the study variables and the empirical investigation methods used.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 15 no. 2
Type: Research Article
ISSN: 2042-5961

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Abstract

Details

Contingent Valuation: A Critical Assessment
Type: Book
ISBN: 978-1-84950-860-5

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Article
Publication date: 15 November 2019

Hossein Vaez Shahrestani, Arash Shahin, Hadi Teimouri and Ali Shaemi Barzoki

The purpose of this paper is twofold: first, to revise the Kano model with a focus on one-dimensional attributes; and second, to use the revised model for categorizing and…

Abstract

Purpose

The purpose of this paper is twofold: first, to revise the Kano model with a focus on one-dimensional attributes; and second, to use the revised model for categorizing and prioritizing various employee compensation strategies.

Design/methodology/approach

The Kano evaluation table has been revised and the one-dimensional attribute has been further extended to three categories of OO, OM and OA. In the next step, the literature review-based identified strategies have been categorized and prioritized according to the developed Kano model. Consequently, an employee compensation system has been proposed to a process-based manufacturing company as a case study.

Findings

Findings indicated that out of the 44 employee compensation strategies, typically 6 were must-be, 13 were one-dimensional, 18 were attractive and 7 were indifferent. Also, the results of the revised Kano model indicated that typically out of the 13 one-dimensional strategies, 7 were one-dimensional tending toward must-be (OM); and 6 were one-dimensional tending toward attractive (OA).

Research limitations/implications

The case study was limited to one company. The validity of the proposed model can be further studied in a larger population. This study provides managers with a more accurate instrument of decision making in selecting more differentiated employee compensation strategies, which, in turn, might lead to more employee satisfaction.

Originality/value

Theoretically, this study is different from existing studies, since almost none of the previous studies extended the Kano evaluation table for one-dimensional attributes. Practically, this study is another evidence of the application of the Kano model in the field of human resource management and in particular contributes to the design of employee compensation systems.

Details

The TQM Journal, vol. 32 no. 1
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 6 November 2009

William G. Doerner and William M. Doerner

The purpose of this paper is to examine how the adoption of state accreditation has diffused or spread among Florida municipal police law enforcement agencies.

Abstract

Purpose

The purpose of this paper is to examine how the adoption of state accreditation has diffused or spread among Florida municipal police law enforcement agencies.

Design/methodology/approach

The study group consists of all municipal police departments operating continuously in the State of Florida from 1997 through 2006. Independent variables are taken from an annual survey, sponsored by the Florida Department of Law Enforcement, to compare agencies that became accredited (n=81) with agencies that did not gain state accreditation (n=189).

Findings

While accredited agencies differ from non‐accredited agencies on a host of indicators at the zero‐order, it does not appear that the state accreditation process itself is responsible for nurturing organizational change. Having received national accreditation is an important predictor of gaining state accreditation.

Research limitations/implications

Instead of looking at organizational details, future researchers might wish to conceive of accreditation as a credentialing process and concentrate on characteristics of agency leaders, especially those who are seeking upward mobility in their professional careers.

Practical implication

State accreditation status has reached only a small portion of the intended audience and appears to have morphed into a credential rather than an actual tool for meaningful reform.

Originality/value

This paper informs accreditation oversight bodies as to who their self‐selected constituents tend to be and which members of the target audience are not being reached.

Details

Policing: An International Journal of Police Strategies & Management, vol. 32 no. 4
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 8 March 2013

Arash Shahin, Masoud Pourhamidi, Jiju Antony and Sung Hyun Park

The purpose of this paper is to develop and suggest a reference Kano model.

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3120

Abstract

Purpose

The purpose of this paper is to develop and suggest a reference Kano model.

Design/methodology/approach

Existing Kano models have been classified into three types and, for each type, the curves, together with their corresponding evaluation tables, have been studied and a new type of the Kano model developed.

Findings

Findings imply that the existing types of the Kano model have weaknesses: starting points of the curves are not located in correct position; the sequence and slopes of the curves are not carefully illustrated; and the cells of Kano evaluation table are not coded correctly. Such problems have been resolved in the proposed Kano model.

Research limitations/implications

Empirical research is needed to examine the proposed type of Kano model, and to investigate the differences between the results of the application of the new and other types of Kano model.

Originality/value

This study provides a valuable reference model for researchers and practitioners, to be utilized in future investigations.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 3
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 5 June 2009

Daphne R. Raban and Eyal Rabin

The purpose of this paper is to propose a method for statistical inference on data from power law distributions in order to explain behavior and social phenomena…

Abstract

Purpose

The purpose of this paper is to propose a method for statistical inference on data from power law distributions in order to explain behavior and social phenomena associated with web‐based social spaces such as discussion forums, question‐and‐answer sites, web 2.0 applications and the like.

Design/methodology/approach

The paper starts by highlighting the importance of explaining behavior in social networks. Next, the power law nature of social interactions is described and a hypothetical example is used to explain why analyzing sub‐sets of data might misrepresent the relationship between variables having power law distributions. Analysis requires the use of the complete distribution. The paper proposes logarithmic transformation prior to correlation and regression analysis and shows why it works using the hypothetical example and field data retrieved from Microsoft's Netscan project.

Findings

The hypothetical example emphasizes the importance of analyzing complete datasets harvested from social spaces. The Netscan example shows the importance of the logarithmic transformation for enabling the development of a predictive regression model based on the power law distributed data. Specifically, it shows that the number of new and returning participants are the main predictors of discussion forum activity.

Originality/value

This paper offers a useful analysis tool for anyone interested in social aspects of the Internet as well as corporate intra‐net systems, knowledge management systems or other systems that support social interaction such as cellular phones and mobile devices. It also explains how to avoid errors by paying attention to assumptions and range restriction issues.

Details

Internet Research, vol. 19 no. 3
Type: Research Article
ISSN: 1066-2243

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