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The purpose of this paper is to explore the appropriation of control rooms based on value-based integrated performance management tools implemented in all publicly funded health organizations in Quebec (Canada) as a form of legitimate sociomaterial work.

Multi-site organizational ethnographic case studies in two Integrated health and social services centers, with narrative process analysis of triangulated qualitative data collected through non-participant observation (163 h), individual semi-structured interviews (N = 34), and document review (N = 143).

Three types of legitimate sociomaterial work are accomplished when actors appropriate control rooms: 1) reformulating performance management work; 2) disrupting accountability work and; 3) effecting value-based integrated performance management. Each actor (tools, institutions and people) follows recurrent institutional work-paths: tools consistently engage in disruptive work; institutions consistently engage in maintaining work, and people consistently engage in creation work. The study reveals the potential of performance management tools as “effective integrators” of the technological, managerial, policy and delivery levels of data-driven health system performance and improvement.

This paper draws on theoretically informed empirical insights to develop actionable knowledge around how to better design, implement and adapt tool-driven health system change: 1) Packaging the three agents of data-driven system change in health care: tools, institutions, people; 2) Redefining the search for performance in health care in the context of value creation, and; 3) Strengthening clinical and managerial relevance in health performance management practice.

The authors aim to stimulate new and original scholarship around the under-theorized concept of sociomaterial work, challenging theoretical, ontological and practical conceptions of work in healthcare organizations and beyond.

The purpose of this paper is to outline the context and the content of the six papers that follow in this special issue on “New Forms of Organizational Ethnography”.

This editorial explains the burgeoning interest in organizational ethnography over the last decade in terms of several favourable conditions that have supported this resurgence. It also offers a general view of the nature and diversity of new forms of organizational ethnography in studies of management and organization.

New forms of organizational ethnography have emerged in response to rapidly changing organizational environments and technological advances as well as the paradigmatic transformation of ethnography and ascendency of discursive and practice-based studies.

The editorial highlights an “ethnographic turn” in management and organization studies that is characterized by a renewal of the discipline through the proliferation of new forms of organizational ethnography. A focus on new organizational phenomena, methodological innovation and novel ways of organizing fieldwork constitute the three main pillars of new forms of organizational ethnography. It encourages researchers to develop forums and platforms designed to exploit these novel forms of organizational ethnography.

Draws a distinction, via the edited text of an interview, between a sociology of postmodernity and postmodernism: the latter has an emphasis on theory and its intertextuality while the former would focus more evidently on discontinuities in the empirical world which serve to mark a difference from the ways in which that world has been appropriated and appreciated through a more modernist perspective. For organization theory the difference is articulated in particular by the awareness that there are now counter‐factuals available to challenge some predominant assumptions about the way in which organization occurs. The assumptions have a predominantly “Western” basis; some elements of the challenge come from an increasing knowledge of the specificities of Asian practice. A crucial axis for comparison between relevant tendencies towards “modernism” and “postmodernism” is that of “differentiation”. Proposes that modernist tendencies are towards the increase of differentiation, postmodern towards the increase of de‐differentiation – the throwing into reverse of the tendency towards differentiation. Considers contrasting models of what a postmodern, de‐differentiated future might look like in terms of their democratic potential.

The purpose of this paper is to discuss emotions within a highly emotive organizational setting through the use of crystallization. The authors contend that the expression of a researcher's positionality as a presence within their research is crucial in contexts where conventional research approaches are unable to capture the depth of the phenomenon under study. The paper argues that the presentation of research findings from highly emotional organizational context will benefit from a challenge to traditional ways of representing and communicating the researcher's experience. As an example of this, in this paper the authors examine the emotions involved in experiencing animal euthanasia in a work context.

The paper draws ethnographic methods of fieldwork in an Australian animal shelter. The paper uses autoethnography and interview data.

Euthanasia is one of the most tolling experiences for animal shelter workers. This paper reveals that through a creative representation this experience may come induce understanding of the emotive context. Furthermore, the employees adapt one or more story-lines to deal with the conflict of euthanasia.

The strength of this paper is that it uses a novel approach to present findings in the form of crystallization. It also furthers insight on how organizational members explain their involvement in emotive work-tasks.

Increasing complexity, fragmentation, mobility, pace, and technological intermediation of organizational life make “being there” increasingly difficult. Where do ethnographers have to be, when, for how long, and with whom to “be there” and grasp the practices, norms, and values that make the situation meaningful to natives? These novel complexities call for new forms of organizational ethnography. The purpose of this paper is to discuss the above issues.

In this paper, the authors respond to these calls for innovative ethnographic methods in two ways. First, the paper reports on the practices and ethnographic experiences of conducting a year-long team-based video ethnography of reinsurance trading in London.

Second, drawing on these experiences, the paper proposes a framework for systematizing new approaches to organizational ethnography and visualizing the ways in which they are “expanding” ethnography as it was traditionally practiced.

The paper contributes to the ethnographic literature in three ways: first, the paper develops a framework for charting new approaches to ethnography and highlight its different dimensions – site, instrument, and fieldworker. Second, the paper outlines the opportunities and challenges associated with these expansions, specifically with regard to research design, analytical rigour, and communication of results. Third, drawing on the previous two contributions, the paper highlights configurations of methodological expansions on the aforementioned dimensions that are more promising than others in leveraging new technologies and approaches to claim new territory for organizational ethnography and enhance its relevance for understanding today's multifarious organizational realities.

Blanc de Gris (BDG) is producing oyster mushrooms from organic waste (coffee grounds and spent grains) in Downtown Montreal. This project brought the two co-founders of this circular enterprise into a challenging journey. Based on an ethnographic account of BDG, including observations, interviews, and a four-month internship into the business, this chapter highlights the difficulties of creating an industrial symbiosis. From gaining legitimacy among their peers and bankers to facing operational problems, this chapter outlines the network’s resilience behind this story. This chapter ends by discussing the case in regard to the challenges related to the emergence of circular business models, identified by a report from the Organisation for Economic Co-operation and Development (OECD).

In this retrospective of Ann Langley's extensive career, she shares how methodological insights emerged in her research career as a qualitative researcher in strategy and management. Her retrospective provides the back story of some of her highly-cited methods papers. Ann acknowledges the role that other researchers and authors have played in her research career.

The purpose of this paper is to explore how the combination of a qualitative shadowing method called “Commentated Walk” and an ethnographic approach, can be used to analyze the spatial dimension of practices, when space is considered as a co-construction and as an active dimension of individual and collective practices.

The approach is ethnographic and the empirical field work concerns the coordination in ephemeral organizations intended to manage emergent phenomena: the social “problems” often named “urban incivilities,” which occur in public and semi-public spaces in some suburban areas in France and are recurrent.

In these organizations, space appears to be part of individual and collective practices, and a key resource for coordination. Shared “spaces of action” between inhabitants and local institutions contribute to coordination. As a method of data collection, Commentated Walks offer relevant insight into how actors “deal with space” in their day-to-day life or their professional practices. Walking with while talking with – the method's principals – make it possible to capture the materiality of problematic spaces as well as the feelings that the space inspires.

The use of this method is still exploratory. In further research, it would be interesting to consider such Commentated Walks in other organizational contexts, in order to explore different ways of “dealing with” space and different types of spatial competencies that people develop in using space as a resource.

This paper proposes an original combination of methodological approaches which allows us to grasp the formation of spatial practices.

The purpose of this paper is to overcome the challenges of doing research in pluralistic settings by performing multi-event ethnographies. The proposal redirects the efforts of longitudinal data collection toward field-configuring events (FCEs), wherein multiple organizations with divergent perspectives over an issue are strategizing in concentrated efforts, at the same time and space. The authors apply traditional ethnographic tools in this understudied setting. On the one hand, these tools allow for a thick description that results in in-depth accounts of actors within FCEs. On the other hand, they provide flexibility because they can be used in complementary ways.

The authors propose the use of three interconnected ethnographic tools in multiple events: shadowing, practitioner's diary and researcher's reflexive journal.

The illustration of an ongoing research project showed how the approach helped the researchers to follow a practitioner in multiple discursive spaces but also to see how the practitioner, even with a different status in a later FCE, transported a deviant practice that denounces his persistent disadvantaged position in the field. The approach delineated here allowed the researchers to open a new window for the appreciation of the activities of marginal actors fighting against hegemonic discourses.

The application of the shadowing technique might be challenging. Attention might also be paid to the implications of previous FCEs to current dynamics.

The tools developed in this approach have a large potential to have practical implications, as the practitioner accounts of the phenomenon in question are at the center of the data collection and analysis.

The proposal contributes to the literature on organizational ethnography by drawing attention to the importance of tracking multiple events, not only different sites, to unveil organizational practices in pluralistic settings as events progress over time.

The purpose of this paper is to systematically review online ethnography and its boundary challenges. The paper especially focusses on how researchers draw space boundaries, set time boundaries and engage their online field.

The authors perform a systematic review of extant literature and identify 59 papers in 40 different journals as online ethnographies from various management disciplines. The authors perform both qualitative and quantitative analyses on papers in the sample.

The paper identifies how online ethnographers both define boundaries and engage their online field. The paper shows that some of the advantages of online ethnography actually prompt researchers to favor-specific research designs over others.

The authors only focussed on articles adopting online ethnography in organization and management studies that are listed in Social Sciences Citation Index database. Online ethnographies in other research fields and indexes are not studied in this paper.

The paper makes suggestions on how to complement existing online ethnographies to reach a more comprehensive practice of online ethnography.

The systematic review may help researchers to locate useful online ethnography examples across various management disciplines and may contribute to the maturation of online ethnography.

The paper synthesizes emerging trends in online ethnography and identifies how specific advantages actually prompt online ethnographers to limit themselves in their research designs.