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This policy-orientated commentary aims to provide a perspective on the effects of policy changes designed to reduce the risk of infection as a result of COVID-19. The example of the abrupt cessation of volunteering activities is used to consider the policy and practice implications that need to be acknowledged in new public service research to deal with the on-going implications of the COVID-19 pandemic and for future preparedness.

The paper will provide a critical challenge to English pandemic health policy making, in particular, the national instruction “to stop non-essential contact with others” without a strategy on how to remedy the serious side effects of this instruction, in particular on older adults.

The abrupt cessation of volunteering activities of and for older people because of the COVID-19 pandemic is highly likely to have negative health and wellbeing effects on older adults with long-term and far-reaching policy implications.

The paper combines existing knowledge volunteering of and for older adults with early pandemic practice evidence to situate an emerging health and wellbeing crisis for older adults. It emphasises the importance of immediate further detailed research to provide evidence for policy and practice following the lifting of COVID-19 related restrictions and in preparation for future crises.

ILO: Women's Participation in Trade Unions. This is the theme of a special issue of Women At Work namely that of the role of trade unions and the ILO in promoting the equal participation of women in economic, political and social life. It presents complementary information to that provided in the previous issue in which trade union and ILO responses, in terms of policies and programmes, to the situation of women workers were identified both nationally and internationally. This issue reflects on the actions being taken to organise women workers and to improve their participation at all levels of trade union activities and structures. A selection has been made of various initiatives by trade unions, nationally and internationally, and ILO technical projects in different regions are described and analysed. In this regard extracts from the ILO 1988 Survey on the Implementation of Convention No. 111 on Discrimination in Employment and Documentation are included. Requirements for trade union action to promote equality are reflected in the various ILO Conventions as well as in a number of ILO resolutions covering specific industrial sectors and geographical regions.

The purpose of this paper is to assess the “motivation-satisfaction-loyalty” framework. Through a structural equation model (SEM), it is possible to disentangle attitudinal and behavioral loyalty as a multifaceted latent variable.

The empirical analysis is based on data collected in wineries located in two important wine destinations: Trentino and South Tyrol (Italy). Notably, the motivation–satisfaction relationship is confirmed, and the SEM has also assessed the importance of winery services in affecting loyalty, expressed in terms of “visit other cellars,” “repeat a wine vacation” and “recommend wine routes.”

Destination managers should consider the wine-related “relaxation” as the main push motivation, while the interactions experience are important pull motivations to drive wine tourists’ satisfaction. Nevertheless, the findings reveal that more proactive policies are needed to enhance local wines loyalty.

The novelty of this study is to explore loyalty. In this respect, a multifaceted latent variable is expressed as follows: “buy local wines,” “visit other cellars,” “repeat a wine vacation” as behavioral attitudinal stated loyalty and “recommend wine routes” as attitudinal stated loyalty.

There is not enough space in this introduction to present a definitive analysis of the word serial, or even of the qualification of the term for this column, reference serial, and I would refer all such questions to the monographs treating the subject of serial bibliography. The purpose of this column simply is to review abstracting services, indexes, digests, serial bibliographies, loose‐leaf updating services, yearbooks, reviewing services, and annual guides and directories which are issued on a continuing basis for reference uses. Serials to be generally excluded from review in “Reference Serials” include monographic series, encyclopedic sets, proceedings, magazines and government publications, all of which are either treated elsewhere in RSR or other journals of the profession. There is no clear‐cut division that will define the coverage of this column since some series like annual reviews, which collect papers on a specific topic, deserve to be treated as reference serials, and some magazines are so highly specialized that they are in essence abstracts and indexes.

The purpose of this paper is to show how to properly use the method of replacement to construct mixed two- and four-level minimum setup split-plot type designs to accommodate the presence of hard-to-assemble parts.

Split-plot type designs are economical approaches in industrial experimentation. These types of designs are particularly useful for situations involving interchangeable parts with different degrees of assembly difficulties. Methodologies for designing and analyzing such experiments have advanced lately, especially for two-level designs. Practical needs may require the inclusion of factors with more than two levels. Here, the authors consider an experiment to improve the performance of a Baja car including two- and four-level factors.

The authors find that the direct use of the existing minimum setup maximum aberration (MSMA) catalogs for two-level split-plot type designs may lead to inappropriate designs (e.g. low resolution). The existing method of replacement for searching exclusive sets of the form (α, β, αβ) available in the literature is suitable for completely randomized designs, but it may not provide efficient plans for designs with restricted randomization.

The authors provide a general framework for the practitioners and have extended the algorithm to find out the number of generators and the number of base factor at each stratum, which guide the selection of mixed two-level and four-level MSMA split-plot type designs.

Interlending activities in various countries, particularly in academic libraries, are examined. The growth of networking and the importance of a strong infrastructure are discussed. A system of cost recovery for large net‐lenders is outlined. Developments in copyright are reviewed.

In 2008, Mind in Bexley received a research development grant from the Big Lottery Fund and a training grant from Bexley Care Trust to empower service users to participate and contribute to a pilot research project. The project aims were to work with, develop, train and support service users as researchers, in order to record the narratives of service users who have common experiences of mental health distress and treatment. The research development project set up an advisory group, created and developed a partnership with the University of Kent and provided workshops and training sessions to explore some of the principles of research and ethics. In addition, the group undertook a preliminary literature review, developed and refined a research questionnaire and piloted interviews with six service users. Many issues were raised and lessons learned during the planning and conduct of the project. This paper discusses the process and reflects on aspects of the project's design and delivery. In addition, this paper highlights some of the difficulties in undertaking service user research and suggests recommendations as to how to overcome some of these complex issues.