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Article
Publication date: 1 October 2020

Lina Zhong, Xiaoya Zhang, Jia Rong, Hing Kai Chan, Jinyu Xiao and Haoyu Kong

Robots, as the crystallization of new artificial intelligence, are being applied in various fields, especially the hotel industry. They are seizing the opportunities…

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1182

Abstract

Purpose

Robots, as the crystallization of new artificial intelligence, are being applied in various fields, especially the hotel industry. They are seizing the opportunities, using technology to improve the overall quality and comprehensive competitiveness. However, they also cause many problems due to practical limitations. The purpose of this paper is to study customers' recognition and acceptance of hotel service robots to guide the successful promotion of this technology.

Design/methodology/approach

This paper proposed a comprehensive model based on the theory of planned behavior, the technology acceptance model and then the perceived value-based acceptance model. Exploratory factor analysis, confirmatory factor analysis, grouped regression analysis and path analysis was adopted to validate the impacts of each variable to obtain the final reliable model using data collected from hotel guests using a self-designed questionnaire.

Findings

The empirical research based on the theoretical model shows that the constructed conceptual model can thoroughly explain the influencing factors of hotel robot acceptance, enrich the acceptance theory and provide academic support for the use and popularization of hotel service robots. Among all variables, attitude, usefulness and perceived value are the factors that have the greatest impact on acceptance. They have significant differences in the effects of adjustment variables such as gender, educational level, whether hotel robots have been used, and whether other robot services have been experienced on different paths in the model.

Practical implications

This paper explored the customer acceptance of service robots in hotels, helped to understand the process of decision-making on service robot selection and contributed to the theoretical extension of the hospitality industry. The work guides hotel management to promote better-personalized products and services of robot technology in the hospitality industries.

Originality/value

The acceptance study on hotel service robots provides insight into the hotel industry to understand customers' attitudes and acceptance of emerging technology.

Details

Industrial Management & Data Systems, vol. 121 no. 6
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 3 May 2016

Ulrike Gretzel, Lina Zhong and Chulmo Koo

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14701

Abstract

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 3 May 2016

Shabnam Doosti, Mohammad Reza Jalilvand, Ali Asadi, Javad Khazaei Pool and Parisa Mehrani Adl

– The purpose of this paper is to investigate how electronic word of mouth (e-WOM), attitude, and city image affect tourists’ intention to visit a tourism city.

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2450

Abstract

Purpose

The purpose of this paper is to investigate how electronic word of mouth (e-WOM), attitude, and city image affect tourists’ intention to visit a tourism city.

Design/methodology/approach

Drawing from the tourism management literature, the authors hypothesize and test the relationships among e-WOM, attitude, overall city image, and visit intentions. Structural equation modeling was conducted to test the proposed relationships among the variables.

Findings

The empirical results suggested that e-WOM has a positive and significant influence on tourists’ attitude and overall city image. Further, e-WOM, attitude toward city, and overall city image were significant determinants of visit intentions.

Originality/value

The paper contributes to understand the relationship between four constructs of e-WOM, attitude, and overall city image and visit intentions, tested in city tourism in the context of a tourism city.

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 3 May 2016

Andréa Cacho, Luiz Mendes-Filho, Daniela Estaregue, Brunna Moura, Nélio Cacho, Frederico Lopes and Cristiano Alves

– The purpose of this paper is to describe a smart city initiative presenting a mobile tourist guide developed for Natal, Brazil.

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1572

Abstract

Purpose

The purpose of this paper is to describe a smart city initiative presenting a mobile tourist guide developed for Natal, Brazil.

Design/methodology/approach

This study has employed an exploratory case study approach to gain more knowledge about a smart city initiative and a mobile tourist guide in Brazil. The city of Natal was selected for this case study since it was one of the host cities during the FIFA World Cup 2014. The collected data for this research came from government (e.g. Natal Smart City plan), academic sources (e.g. Metropole Digital Institute (IMD)), and tourists’ information from the mobile tourist guide application.

Findings

The smart city initiative of Natal, and the mobile tourist guide (named Find Natal) responsible for collecting, processing, sharing, storing and analysing the tourist behaviour were detailed in the paper. The Smart City Consortium in Natal is developing an interoperable and distributed infrastructure that is advancing the state-of-the-art in information and communication technologies (ICT) for planning and managing smart cities. The IMD implemented an application, which aims to enhance the traveller’s experience through software programs designed to leverage the infrastructure mechanisms behind the city. The data gathered by the application was analysed to show how it was used during the 2014 FIFA World Cup.

Originality/value

The results show a developed ICT initiative in a Latin American country. This study offers a starting point for destinations willing to implement and deploy a smart city initiative.

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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Article
Publication date: 3 May 2016

Kim Boes, Dimitrios Buhalis and Alessandro Inversini

Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart…

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12815

Abstract

Purpose

Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination.

Design/methodology/approach

The paper explores the core components of smartness through case study analysis of well-established smart cities.

Findings

The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations.

Originality/value

The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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Article
Publication date: 3 May 2016

Estefania Mercedes Basurto-Cedeño and Lori Pennington-Gray

The purpose of this paper is to develop nine criteria for tourism disaster resilience scorecard for destinations (TDRSD) by using the “disaster resilience scorecard for…

Abstract

Purpose

The purpose of this paper is to develop nine criteria for tourism disaster resilience scorecard for destinations (TDRSD) by using the “disaster resilience scorecard for cities, based on UNISDR’s ten essentials”. As a surrogate for the city, the Convention and Visitors Bureau (CVB) is used at the destination level to manage and oversee disasters within the perspective of a visitor. The initial section of the paper revises the scorecard to adapt to the destination, while the second part of the paper applies the scorecard to a specific city destination. The TDRSD scorecard for CVBs was used to evaluate the destination of Manta, Ecuador.

Design/methodology/approach

The approach included four stages. The first stage was to use a Delphi technique to evaluate and adapt the UNIDSRR scorecard to a destination (tourism) context. The second stage included conducting interviews with members of the Manta CVB and Mesa 5 (Emergency Management Department of Manta). Consequently, each answer was paired with support for the item and criteria score. Finally, the weak and strong scores were identified for each essential and match them up with recommendations and trends available in literature.

Findings

This study set out to do three things: suggest that a similar scorecard is necessary for destinations; adapt the UNIDSR scorecard to a destination focus; and apply the TDRSD to Manta, Ecuador. Overall, these goals were met. But most interestingly, findings suggest some troubling outcomes.

Originality/value

The study allowed to undercover gaps in the current risk management plan of the destination, while providing an evaluation of the engineering resilience of the tourism sector of Manta in case of a disaster.

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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Article
Publication date: 3 May 2016

Namho Chung and Hyunae Lee

– The purpose of this paper is to investigate what triggers tourist’s use of geotag as an information sharing tool in social media.

Abstract

Purpose

The purpose of this paper is to investigate what triggers tourist’s use of geotag as an information sharing tool in social media.

Design/methodology/approach

This study divided tourists’ goals into task-involved goals (enjoyment of geotags and altruism) and ego-involved goals (anticipated extrinsic reward and desire for attention), and then examined the influences of these goals on their geotag satisfaction and information-sharing behavior by using PLS-Graph 3.0.

Findings

Whereas the anticipated extrinsic rewards, altruism, and enjoyment of geotags were found to influence their geotag satisfaction, desire for attention was not. Enjoyment of geotags was found to be the strongest predictor of tourists’ geotag satisfaction, which in turn affected their information-sharing behaviors. Based on these findings, the authors present theoretical and practical implications with suggestions for future research.

Research limitations/implications

Geotag services are not identical in all social media, so study participants might have perceived the characteristics of geotags differently depending on which social media they use.

Originality/value

The enjoyment of geotags, altruism, and anticipated reward were found to influence geotag satisfaction; however, desire for attention was not. The results imply that enjoyment of geotags and anticipated reward strongly predict geotag satisfaction.

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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Abstract

Details

Industrial Management & Data Systems, vol. 121 no. 6
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 4 May 2021

Mingzhi Hu, Lina Wu, Guocheng Xiang and Shihu Zhong

Using data from the China Health and Nutrition Survey, this work examines the relationship between housing price and the probability of marriage among the young.

Abstract

Purpose

Using data from the China Health and Nutrition Survey, this work examines the relationship between housing price and the probability of marriage among the young.

Design/methodology/approach

By exploiting land reform as an exogenous change in housing price and employing a differences-in-differences framework, this study investigates the effects of housing price on the marriage probability of young people.

Findings

This work confirms that land reform decreased young people's likelihood of marriage. This finding is robust to a series of model specifications. The effects of land reform increased over time because of rising housing unaffordability from progressively inflating housing prices. Moreover, land reform had larger effects on renters and young adults aged below 30 than homeowners and young adults aged above 30.

Social implications

Overall, this study highlights the negative consequences of an overheated housing market on marriage in developing countries.

Originality/value

Housing prices have increased dramatically in urban China after 2002 upon the implementation of the assignment system of the use right of all kinds of profit-oriented lands by means of public bidding, auction and quotation. High housing prices indicate serious housing unaffordability, especially for young people who typically have low income and wealth. Homeownership that comes with various benefits can theoretically increase the likelihood of marriage, particularly in China where a house is often regarded as a prerequisite for marriage.

Details

International Journal of Emerging Markets, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1746-8809

Keywords

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Article
Publication date: 1 April 2003

Zhu Yunxia and Herbert W. Hildebrandt

This paper aims to compare the Greek and Chinese rhetorical traditions and explore their influences on today’s business and marketing communication across relevant…

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1850

Abstract

This paper aims to compare the Greek and Chinese rhetorical traditions and explore their influences on today’s business and marketing communication across relevant cultures. In particular, it uses the Aristotelian persuasive orientations as reference points to introduce the Chinese rhetoric, and interpret cultural differences in persuasion from a historical and sociocultural perspective. It has been found that Greek and Chinese rhetoric and persuasion were developed to meet the needs of the social and cultural environments and this rule still applies to today’s business communication. The logical approach has been emphasised in the English rhetorical tradition while both qing (emotional approach) and li (logical approach) are the focus of persuasion in the Chinese tradition. This difference is also the root of cultural differences in modern business communication. Findings from both English and Chinese texts and data are examined to substantiate our focal argument.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 15 no. 1/2
Type: Research Article
ISSN: 1355-5855

Keywords

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