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This paper aims to assess the usage patterns of a university library website to find out user’s behaviour of monthly use, its top most used resources and services and search phrases used to reach the library website.

Transactional log analysis (TLA) – an unobtrusive research method – was used to identify and analyse data of website-using patterns. The log data of website use from January 2011 to March 2011 were analysed for this study.

The findings of this study revealed that the university library website was heavily used on campus by users; however, it was used by a significant number of clients residing off-campus. Free scholarly journals, resources downloaded, e-journals, e-books and donated personal collections were among the top most used resources and services. However, free scholarly journals were used more than subscribed e-journals accessible on-campus only.

This study first used the TLA method to trace user behaviour of website use in a local scenario. Assessing the usage of e-resources is imperative to determine the effectiveness of the library website in providing these services to its on-campus and distant users. The findings of this study are valuable for librarians and webmasters of the library website to redesign and reorient their services.

The purpose of this paper is to introduce a library website model. Further, the paper discusses a designer’s checklist and an evaluative instrument that were constructed based on the proposed model.

The model was developed through a Delphi study that was participated by two panels of experts. The researcher communicated with the panel members via e-mail using two Delphi instruments designed out of two item pools that were developed based on the knowledge gained from surveying the literature, visiting the selected libraries and exploring the library websites. Then, a designer’s checklist and an evaluative instrument were derived from the proposed model through a series of brainstorming sessions.

The proposed model consisted of altogether 140 items (60 web content elements and 80 web design features). The designer’s checklist comprises all 140 items, and the evaluative instrument comprises 60 content elements and 57 design features.

This study has developed an academic library website model and derived two instruments based on the proposed model. Further studies are needed to customize, particularly, the web content pillar of this conceptual model, to meet the specific needs of different types of libraries including public libraries, special libraries, school libraries, etc.

The designer’s checklist and the evaluative instrument derived from the proposed model are useful tools for library professionals in designing, re-designing, maintaining and evaluating their library websites. The librarians may use these tools for both institutional and research purposes.

The model and the two instruments proposed by this study are unique in focus, origin, content and presentation.

The purpose of this article is to examine the structure and determine the MDA framework for use in the development and design of library websites. The topic of innovation in libraries is frequently discussed; thus, we have tried to offer techniques for innovation in website design for libraries.

This study compares these two approaches to determine if the mechanical, dynamic and aesthetic (MDA) framework can also be used to create library websites. Each of the MDA framework’s three components was assessed for their applicability to the development of a library website.

When building a library website, three crucial characteristics that must be carefully taken into account are, among other things, being supporting and safety-oriented; adaptable and accessible; and aesthetically pleasing to the user. Studies have also revealed several additional criteria that may be regarded as success factors for library websites. In addition, there is also a framework for creating touch- and gesture-based interactions. It is also a method for understanding the creation and playing of video games. The acronym MDA stands for the three components of its structure: mechanical, dynamic and aesthetic.

Many kinds of library websites exist, including those for academic, public, school and special libraries. So far, models and approaches for designing pages have been offered for each of these library website categories.

This study aims to evaluate Web-based tools that are potentially used by universities and college libraries to market e-resources in Tanzania.

This study evaluated Web-based tools that are potentially used to market e-resources in libraries in Tanzania. A sample of 52 universities and colleges was approved by Tanzania Commission for Universities and was purposively selected for this study. The evaluation was conducted with an established checklist to evaluate the websites with a view to identifying Web-based tools, which are potentially useful in marketing e-resources.

The finding of this study indicates that most libraries have websites linked to their institutional websites. The finding has revealed that social media are mostly used by public universities to market e-resources. However, only one university is using WhatsApp to communicate with patrons. The findings show that the majority of public university libraries display a list of e-resources on their websites. Moreover, the displayed e-resources of most websites are not up to date, and some of them are irrelevant. Also, most public universities provide guidelines on how to use the subscribed e-resources as opposed to their counterpart.

The study on the evaluation of Web-based e-resources marketing tools is new in Tanzania. The finding of this study will trigger efforts to adjust the way libraries market their e-resources online.

Academic library websites need evaluation to determine whether users can derive useful experiences while visiting them to perform tasks. This is more so because visiting an academic library website is by voluntary action rather than compulsion as is the case with university, polytechnic and college sites where students must conduct academic transactions that cannot be reasonably avoided. The result of such an evaluation provides signposts for improvement so that academic library websites can continue to be useful to their users. Therefore, the purpose of this paper is to assess the structural effectiveness of academic library websites in Nigeria.

The case study, research strategy and survey research approach were adopted for the study. Through a Web search, 14 universities, one polytechnic and one college of education were identified while three academic library websites were selected for the study. The evaluation of the websites was un-moderated and conducted remotely by user participants who were recruited across the three tertiary institutions under study. A five-point scale questionnaire served as the research instrument while data were presented in tables and analyzed using the median score. The Kruskall–Wallis test by ranks was used to test the null hypothesis at a five per cent level of significance.

Out of the 20 items presented for assessment, Group 1 and 2 disagreed to 11 (55 per cent) while agreeing on the remaining 9 (45 per cent) on Lib 1 and Lib 2 websites. Group 3 agreed to 11 (55 per cent) while disagreeing on 9 (45 per cent) on the Lib 3 website. The null hypothesis proposed for the study was rejected as the p-value of 0.04 was significant at p < 0.05. This indicated that most of the critical issues pertaining to design effectiveness were perceived to be ineffective.

The findings from this study call for a review of the design of academic library websites in Nigeria so that users can identify which websites are easier to use.

This paper aims to explore the entrepreneurship resources patrons can discover and/or access on the web pages of the largest 46 US public libraries to assess the strength of public libraries’ current support to their entrepreneur-patrons, and where, and by what means, public libraries may wish to expand, or further promote, their support.

The author completed a website analysis of the largest 46 US public libraries, as defined by the criteria in the ALA publication The Nation’s Largest Public Libraries. Website analysis was completed via a standardized checklist assessment of each library website.

Public libraries often have print and electronic resources, meeting spaces and programming that could be of use to entrepreneur-patrons, but these resources are sometimes difficult to discover on library websites. Libraries have strong partnering relationships with other government and nonprofit organizations, but they may wish to expand these partnerships further.

Public libraries in the US often have multiple support services to offer entrepreneur-patrons. However, if libraries would like to reach entrepreneur-patrons beyond their walls, as well as within them, they may wish to consider further refining the resources both accessible via their website and promoted on it.

While there are research articles exploring how both academic and public libraries support entrepreneur-patrons, as yet, there has been no in-depth research into how public libraries support their entrepreneur-patrons through not only their in-library offerings but also the materials highlighted and/or available via their website. This research addresses this gap in the literature.

This paper aims to discuss the present status of using new generation web technology, social media and Web 2.0 features among the technological university library websites in south India. It seeks to assess the library websites as a primary platform and one‐stop portal for information services and to examine how much library websites are effective in providing web‐based information services.

The library websites of the technological universities in south India were evaluated on the basis of a relative weight checklist. The criteria for the checklist were drawn on the basis of availability of websites for library, resource discovery tools, access to scholarly content and Web 2.0 tools. The various issues and challenges in adapting new web technologies in the academic environment are discussed.

Using the current web development technologies and deploying for mainstream web information services is not widespread as web information services are yet to take off widely in academic libraries. The majority of university libraries are found to be working in the conventional library settings and the diffusion rate of web information services is relatively low.

As this is an assessment of the existing online information infrastructure facilities of the engineering universities in south India, the awareness of web‐based information services, their viability, and service values can be enhanced. More emphasis to improve upon the current learning, online educational facilities and benchmarking electronic information services for sustainability is highlighted.

The purpose of this study is to develop and evaluate the use of a library mobile website at a university library. This paper aims to present the approach adopted to investigate users’ reactions to the new mobile platform. A usability test was also conducted to examine its effectiveness.

Mobile websites for academic libraries were first reviewed prior to identifying the functions and elements to be included. To assess the intended design purpose, the usability of the design was examined through a comparison of the mobile website and the full PC website used by 50 students to accomplish a set of search tasks. A questionnaire survey was used to assess 336 students’ responses regarding various criteria including learnability, control, presentation and efficiency.

The usability test that was conducted before the mobile Web was formally released indicated that the students using it finished more search tasks (p < 0.001), and were more efficient in completing search tasks than they were using the PC website (p < 0.001). Data from 336 questionnaire responses also indicated the students’ positive reactions to the developed mobile system in four defined facets (mean >= 4.0).

The difficulty of recruiting volunteers and the small number of subjects who participated was also a major limitation experienced in this study. Replications or use of different measurements might be needed in future research to confirm the result.

In this study, a library mobile website was developed, tested and evaluated by users. Currently, the library mobile website is being implemented in the university. On-going revisions will continue to improve its effectiveness and efficiency for information retrieval.

It is expected that through the library mobile services, a ubiquitous learning environment can be provided to students to fulfil their academic and leisure needs.

Summative evaluation of the mobile system revealed the students’ positive reactions to a set of predetermined criteria in various dimensions, including: learnability, control, presentation and efficiency.

Library websites serve as gateways to the information resources and services of their libraries. In today’s digital age, the development of websites is inevitable for libraries as a means to provide users with online services at their desktops. This case study reports the findings of a usability study of an academic library website from the user’s perspective.

An online survey on the efficacy of the website and statistical reports from Google Analytics were used as tools to assess and track the use of the Commission on Science and Technology for Sustainable Development in the South (COMSATS) Institute of Information Technology’s (CIIT’s) library website resources by national and international users. A sample of 550 users was invited by e-mail to respond to the questionnaire covering various usability features of the website.

Findings reveal that users are largely satisfied with the usefulness, convenience, design and quality of CIIT library website. Moreover, the users are mostly making use of the website for accessing research papers through the Higher Education Commission (HEC) digital library, exploring free online open access journals, searching for e-books and examining the library collection via online public access catalog (OPAC). This shows that the library website has a significant role in the pedagogical activities of the CIIT community.

The results are limited to a case study of CIIT, Islamabad campus library website.

The findings of this study will help the library administration to overcome existing deficiencies in the CIIT library website.

The study is a foremost usability evaluation of CIIT, Islamabad campus library website from the user perspective.

As libraries are required to become more accountable and demonstrate that they are meeting performance metrics, an assessment website can be a means for providing data for evidence-based decision making and an important indicator of how a library interacts with its constituents. The purpose of this paper is to share the results of a review of websites of academic libraries from four countries, including the UK, Canada, Australia and the USA.

The academic library websites included in the sample were selected from the Canadian Association of Research Libraries, Research Libraries of the United Kingdom, Council of Australian University Libraries, Historically Black College & Universities Library Alliance, Association of Research Libraries and American Indian Higher Education Consortium. The websites were evaluated according to the absence or presence of nine predetermined characteristics related to assessment.

It was discovered that “one size does not fit all” and found several innovative ways institutions are listening to their constituents and making improvements to help users succeed in their academic studies, research and creative endeavors.

Only a sample of academic libraries from each of the four countries were analyzed. Additionally, some of the academic libraries were using password protected intranets unavailable for public access. The influences of institutional history and country-specific practices also became compelling factors during the analysis.

This paper seeks to broaden the factors for what is thought of as academic library assessment with the addition of qualitative and contextual considerations.