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Reference service of any type of library can be offered over the Internet in real-time that we meant here Virtual Reference Service or VRS, in short. Virtual reference service is an online and interactive text-based communication service through which it is possible to provide the reference service of a library or a group of libraries to their distant users using a set of modern communication-based technologies. This paper is based on the results of experimental research. It mainly focuses on the customization process of Zoho chat in the ABCD site module to provide a virtual reference service from the library website. There is very little research across the globe that addresses the implementation and customization process of chat-based widget embedded into web pages, which is a key-focusing area of the current study.

One of the very first information entrepreneur businesses was Information Unlimited, founded by Sue Rugge and Georgia Finnigan back in 1971. Charging $10/hour for their research, Sue and Georgia essentially created a new industry, offering on-demand research provided by skilled librarians and researchers, to anyone who was willing to pay. Sue went on to found two more independent research companies, Information on Demand and The Rugge Group. Sue was also co-founder of The Information Professionals Institute, a company that focused on seminars for the information industry (including an all-day workshop on how to become an information entrepreneur).

This chapter discusses the distributed, volunteer nature of an information delivery cooperative which became formally designated as the IDS Project and how a “coalition of the willing” has been able to move the resource sharing community forward on a national scale through innovations in training, support, and technology. The authors use a case study approach to highlight some of the major accomplishments of the IDS Project, such as the Article Licensing Information Availability Service (ALIAS), IDS Search, the Mentor Program, and the Regional Users Groups. The team-based structure of the IDS Project allows for groups to work independently and from multiple locations while still creating a synergistic result through the combination of community and innovation. Distributed teams often provide enriched user skills for the group but often cause difficulties due to the distance, communication, and differing requirements of the different local institutions. The IDS Project’s use of technology and periodic face-to-face meetings has reduced the issues with distributed teams and created highly effective working groups. These groups, such as the mentors and the Technology Development Team, have provided excellent service and training to the member libraries. Through the use of the Best Practices Toolkit, the Getting It System Toolkit, ILLiad Addons produced by IDS, and other national services, the IDS Project has made it possible for libraries that use ILLiad to benefit from its developments.

Advances in geospatial technology, web map interfaces, and other Web 2.0 tools provide new opportunities for educators to engage students in critical thinking, problem-solving, and collaborative skills. Although little attention has been given to learning from maps in higher education, knowledge of space is critical to attitudes and decision making as global citizens. Additionally, the ability to easily create multimedia maps offers new educational affordances for students at a distance and has the potential to link geographic and cultural understanding within the context of a variety of disciplines. We discuss the development of a mapping and blogging interactive learning environment, MapBlog, as a visual platform for representing information spatially. In this chapter, the MapBlog will be discussed as an interactive learning environment and as a visual platform for representing information spatially. We present and discuss four MapBlog categories: external content, student-created content, static content, and thematic.

In this chapter, the authors examine the challenges presented by supporting higher education students with disabilities in an online learning environment and put forth a discussion and recommendations for delivering literacy supports to geographically disparate students in fully online courses by embracing the social model of disability and universal design principals as opposed to the typical medical model of disability that it pervasive in educational systems. Under the Americans with Disabilities Act of 1990, educational institutions are required to promote auxiliary aids and services. Broadly defined, these aids are meant to enhance communication, inclusion, and participation of people with disabilities. The discussion of the resources put forth in this chapter begins with an exploration of the evolving consensus on the nature of disability and the standard (medical) model for providing accommodations and supports for students with disabilities, which was developed before the rise of online and blended learning environments. Next, the authors explore the problems inherent in the use of the medical model and highlight how the social model and universal design for learning can be utilized to empower learners and enhance their learning experiences in online and blended learning environments. The discussion returns to the importance of inclusion, participation, and engagement for students with disabilities no matter the modality of learning. This chapter concludes with a comparison of two models of support and recommended changes for implementation of best practices to enhance literacy supports in online learning environments.

Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.

Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.

Purpose — This chapter illustrates and explains the ambiguity and vagueness of the term social search and aims at describing and classifying the heterogeneous landscape of social search implementations on the WWW.

Methodology/approach — We have looked at different definitions as well as the context of social search by carrying out an extensive literature review, and tried to unify and enhance existing ideas and concepts. Our definition of social search is illustrated by a general review of existing social search engines, which are analyzed and described by their specific features and social aspects.

Findings — The chapter presents a discussion of social search as well as a comparison of existing social search engines.

Social implications — The definition of social search and the comparison of social search engines summarize the many ways people can search the web together and allow for an assessment of future developments in this area.

Originality/value of paper — Although different attempts to define social search have been made in the past, we present an argumentation that unifies some existing definitions and which is different from other interpretations of the social search concept. We present an overview and a comparison of the different genres of social search engines.