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This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library.

This article includes description of the planning, implementation and maintenance of the quality management system by the library, along with continual improvement efforts to provide quality service to the library clientele.

Finds that the move towards a quality management system within quality standard requirements, such as the MS ISO 9001:2000 proved challenging to obtaining the management commitment and the reorganization of services. Customer feedback becomes the focus of on‐going planning to fulfill customer requirements. A quality management system has brought about informed decision making and increased customer satisfaction.

The study is limited to only four university libraries, thus generalization to Malaysian academic libraries is premature at this stage.

This paper will be helpful to libraries planning to implement a quality management system to improve its quality service and increase customer satisfaction.

This paper will be helpful to libraries planning to implement a quality management system to improve its quality service and increase customer satisfaction. As libraries strive to provide quality services to their clients, it is important that their quality standards be accepted globally, therefore the implementation of a quality management system based on ISO 9001:2000 may be helpful in providing clear guidelines on measuring performance.

The aim of this paper is to investigate the pros and cons of Iranian library management software, focusing on the usage of open source technology. It seeks to analyse the viewpoints of librarians in the University of Isfahan as a sample to extend the findings to the Iranian Library management software community.

In order to get the opinions of librarians, the descriptive method is used. The required data are collected by literature review, questionnaire and open interview from university top managers, software technical staff, libraries managers, librarians, end users, and companies providing similar products. However, because of time limitations, the authors could only gather data by researcher‐made checklist of the librarians (informants) who directly have worked with University of Isfahan in the libraries.

The main problem of many library management software platforms in Iran is that the focus of development is mainly on technical issues rather than management, operational, and end‐user concerns. This is highlighted when open source software is used because it is common for an off‐the‐shelf product to be used with less consideration of the nontechnical issues. This is the reason that Iranian libraries are moving to replace their software with commercial versions.

There was insufficient cooperation of some librarians in identifying capabilities and deficiencies of UILMS and limited cooperation of some technical experts in reviewing the software.

Considering the lack of standard checklists, this paper presents a relatively complete checklist to evaluate the library software.

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:

“Corporate planning” is the term which, perhaps more than any other, epitomises the adoption of business management techniques by the public sector. In Britain, with massive local government reorganisation in 1974, many librarians were forced to come to terms with such techniques whether they liked it or not. Of course, in its purest sense corporate planning applies to the combined operation of an entire organisation be it local authority, university, government department or industrial firm. However, in this paper I do not intend discussing “the grand design” whereby the library is merely a component part of a greater body. Rather, it is my intention to view the library as the corporate body. It is a perfectly possible and very useful exercise to apply the principles of corporate planning, and the management techniques involved, to the running of a library or group of libraries. Indeed, many librarians have already done this either independently or as their part in the corporate plan of their parent organisation.

This paper proposes a systematic method to manage students to use limited seat resources in Chinese university libraries, with the aid of mobile phone app, at the same time, its use is being investigated.

Use mixed research methods, quantitative and qualitative research. Through observation, questionnaire and interview to achieve research purpose. The survey was conducted in the library of Nanjing agricultural university.

The result shows system can offer convenient, accurate, more personalized, mobility service to each user. Actual average seat usage rate is over 51.7% in a day, most of users are satisfied with the seat management system, students' satisfaction degree are 94.8%. It is also an extension of mobile phone library service.

Seat management system innovate traditional people-oriented service mode of study room into smart, readers can browse usage information of seats anytime and anywhere, get what they want, service become fast and convenient. In period of COVID-19, the seat system also plays an important role, it is easy for librarians to control the number of students to enter, the trajectory of readers in the library can be tracked and the possible epidemic risk can be accurately prevented and controlled.

The development of the ResIDe Electronic Library at the University of the West of England, Bristol, is traced from its origins as an eLib funded research project. Different aspects of the system are analysed through their potential to increase economy, efficiency and effectiveness in library services. This analysis is related to the utility that it can provide to differing sponsors and the likelihood of their making supporting resources available. While economy and efficiency are relatively easy concepts to define and use, effectiveness can be both contested and multifaceted, varying in accordance with both subjective preference and interests represented. Competing views of effectiveness needed to be balanced whilst emphasising those aspects of the system that would appeal to senior UWE management in a time of the rising “audit society” in higher education.

This paper describes the growing use of virtual learning environments (VLE) in learning and teaching in UK higher education. The distinction between content management and its presentation by web delivery systems is discussed. The way in which academic libraries should be involved in the development of these environments is explored with reference to Project ANGEL ‐ a project funded by the Joint Information Systems Committee (JISC). Overlap between virtual learning environments and electronic reserve systems in libraries is discussed in the context of the requirement that academic libraries assert their role as resource information managers in their institutions. Discharging this function will require genuine partnership between academic librarians and course tutors, and a fuller integration of the library into the course creation and delivery processes.

Before running workshops on electronic library developments in the Czech Republic and Slovenia in 1996 and 1997, visits were made to several libraries in order to become aware of current developments. In the Czech Republic the ALEPH system is being used by the National Library whilst the TINlib system is used in many other libraries including those visited at the Parliament and at the University of Economics in Prague. A Czech system was being implemented at the state research library at Kladno that was also visited. In contrast, a centralised system, COBISS, was used in all the libraries visited in Slovenia; these included the National and University Library, Maribor Public Library, Maribor University Library and the Central Technological Library. The Internet is widely used in libraries in both countries. The paper provides descriptions of the libraries visited and their use of electronic library systems, along with brief details of material covered in the workshops.

This study aimed to develop and validate a list of core technology competencies for systems librarian in Pakistan.

Survey method was used to conduct this investigation. A structured questionnaire, consisting of 52 competency statements categorized into six core technology areas, was developed based on an extensive literature review, experts’ scrutiny and pilot testing. The administration of the survey questionnaire was done though online environments such as related listservs and Facebook pages. The received 62 responses were imported into statistical package for social sciences and analyzed by computing means, standard deviations, Pearson correlation and t-test.

The results indicated six core technology areas where competencies of systems librarians needed to be developed, namely, basic computing, programming and Web publishing, computer networks, cloud computing, database management systems and information systems. The respondents validated 50 statements with an average mean score more than three. Only two statements received mean scores less than three. The results also indicated higher consistency of these statements as the value of Cronbach’s alpha was 0.973.

This research attempted to identify and validate core technology competencies needed for systems librarians in Pakistan. It neither attempted to determine the weightage each competency should have if it was to be included in curriculum nor it intended to identify a detailed content for each core technology competency. In Pakistan, System librarians develop their knowledge and skills with the specialized computer subject by studying on their own, attending training workshops and on job experience. It is therefore worth mentioning here that the knowledge of the needed competencies may be limited.

Library and information science schools need to consider these competencies in developing and designing information curriculum with regard to management of library systems. This set of competencies help academicians in designing need-based curricula and training programs for existing and prospect system librarians in Pakistan.

This study would be a worthwhile contribution to the literature on competencies of information professionals especially systems librarians as no such study appeared providing pragmatic, evidenced and field-based insights toward proposed research area.

Recommendations for increased resource sharing between libraries have been emerging from a range of sources in recent years. However, the majority of local library management systems currently in use do not inter‐operate, so resources are fragmented and there is no unified access. The situation is complicated by organisational and business issues. This was the basis for the fifth MODELS (Moving to Distributed Environment for Library Services) workshop, which explored more effective management of access and resource sharing, and the development of a supporting systems framework. The focus was on public library developments and cross‐sectoral cooperation. The paper develops some of the key issues, together with discussion of the emerging MODELS Information Architecture.