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The purpose of this paper is to describe, analyze and understand international users' library experience in the Digital Age in order to inform library service design and ensure it provides an inclusive environment. In this study, the behavioral and experiential aspects of user library experience are merged to develop essential interconnections between information behavior (IB) and user experience (UX) in the context of the academic library with the goal of constructing a more holistic understanding of ‘library experience.

The study was built on the concept “library experience” through analyzing its essential components of IB and UX. It was developed through findings from mixed methods research, consisting of the quantitative investigation from a library log analysis, and qualitative investigations via cognitive mapping exercises and semi-structured interviews, both targeted on the largest single group of international students in United Kingdom – international Chinese students.

The findings demonstrated the complexity and multilayered characteristics of international Chinese students' library context, and three unique contexts emerged from the data shaping their library experience. Building on the previous findings on the connections between IB and UX, the work attempted to redefine “library experience” by joining both behavioral and experiential aspects. It is found that the key components of cultural library experience are the multilayered context, cultural group's perception needs, sense-making process and subjective evaluations.

This study joins the behavioral and experiential perspectives together to explore library experience in a more holistic way and proposes a systematic structure to understand and analyze library experience, especially that of international users in a cross-cultural context, which, in turn, will better serve their information needs and inform the design of a more equal and inclusive library system.

Addressed to the audience of LIS educators at all levels, from full-time and adjunct faculty teaching in LIS programs, to librarians and library consultants delivering professional development training, to practitioners who work with readers in all types of libraries, this article makes a case for replacing the term “readers' advisory” with the term “Reading Experience (RE) librarianship” as a designator of the current professional practice.

Using historical and discursive analysis based on the extensive literature review, this article argues that a number of factors call for the change in terminology: changes in the human factor (i.e., changes in readers and reading behavior; and changes in relationships between readers and librarians) and changes in the library environment (the rise of “experience” in libraries; a greater commitment to outreach and community engagement; and the fact that librarians are already practicing RE librarianship without recognizing it as such). It also examines the role of LIS educators in fostering and supporting RE librarianship.

On the one hand, the new terminology will be more reflective of the work that reader service librarians currently do, thus doing justice to a wide range of activities and expanded roles of librarians; on the other hand, it will serve as an imperative and a motivator to further transform reader services from in-house interactions with and programs for avid readers into a true community engagement, with much broader goals, scope and reach.

The article stands to coin a new professional term for the transformed library practice, thus recording a radical change in longstanding professional activities and encouraging new community-oriented thinking about the expanded role of librarians in promoting reading in diverse social environments.

Purpose – Research shows that new graduates of Master of Library and Information Science (MLIS) programs often fail to understand and appreciate the connection between library science theory and practice. In other fields, culminating experiences often serve the function of combining theory and praxis for students. While notably different from the current structure of the MLIS curriculum, other disciplines provide a model for how the culminating experience component of a degree program can be facilitated successfully. This chapter examines the culminating experiences of other fields in order to provide guidance for how American Library Association-accredited MLIS programs could adopt or integrate similar programs.

Approach – The study explores four culminating experiences commonly used in other fields: fieldwork, apprenticeships and residencies, service-learning, and creative exhibitions. For each culminating experience, recommendations for potential applications to MLIS curricula are provided.

Findings – Culminating MLIS experiences that bring students into the communities they will serve – for example, fieldwork, residencies, and service-learning – may better prepare them for the new world they will face as LIS professionals and may better introduce them to the experiences of their patrons. Exploration of these alternative culminating experiences may help students bridge the gap between theory and practice during and beyond their MLIS degree programs.

Originality/Value – A thorough literature review revealed no similar examination of culminating experiences in MLIS programs’ curricula in particular. Combined with other studies that make recommendations for updating the MLIS curriculum, this exploratory study can serve as a useful resource for MLIS programs hoping to redesign their curricula.

In 2005, a qualitative study was undertaken to explore the educational events, personal experiences, and job circumstances that a selected group of non-MLS library directors working in small Texas communities believed were significant in contributing to their professional development. Face-to-face interviews were conducted with 17 female library directors working in Texas communities with populations of 25,000 or less using open-ended questions, and interviews were recorded and transcribed for later analysis. Four major topic areas relating to the professionalization of non-MLS library directors were identified from the data: (1) job satisfaction, including library work as spiritual salvation, librarianship and the ethic of caring, making a difference in the community, and pride in professional identity; (2) professional development, including hiring narratives, continuing education and lifelong learning, mentoring and professional development, and the importance of the MLS degree; (3) challenges facing small community library directors, including gender-based discrimination, resistance from local governing officials, and geographic isolation; and (4) guidelines for success, including understanding the community, becoming part of the community, making the library the heart of the community, business and managerial skills, and people and customer service skills.

The purpose of this study is to analyse and discuss the influencing factors of user experience in university mobile libraries and the improvement path of user experience in the context of mobile learning.

The study adopted the grounded theory research method, and the sample included 28 students from five universities, with mobile libraries as the research objects and semi-structured interview as data acquisition method. A step-by-step coding analysis of the original interview materials was conducted, which comprehensively identified the main concerns and problems encountered by users of the university mobile library apps especially in the mobile learning behaviour mode, and then a theoretical model of the influencing factors of the app user experience of the university mobile library was constructed.

A theoretical model of influencing factors was constructed, which determined that system quality, interaction quality, content quality, interface quality and function quality were the key elements of mobile library user experiences. Furthermore, based on the research results and user feedback obtained in the research process, the content and key points relating to the user experience can be elaborated in detail. In addition, this study was able to determine users' perspectives and their behavioural characteristics when engaging in mobile learning.

This study establishes a theoretical model of the factors influencing of the user experience of university mobile libraries based on mobile learning, which could provide a valuable reference for the design of other programs and strategies to promote user learning experiences of mobile library app in colleges and universities.

Flow experience is conceptualized as an optimal experience about an activity, characterized by a match between perceived challenges and perceived skills. The purpose of this paper is to explore mobile libraries by comparing users’ perceptions of web digital libraries and mobile libraries in terms of flow experience so as to obtain insights regarding the healthy development of mobile libraries.

Data collected from university digital library users were used for analysis. One figure was used to present the exact nature of users’ perceptions of flow experience in terms of data distribution. The paired samples t-test was used to present the exact mean difference between flow experience in using web digital libraries and mobile libraries.

Fewer users can experience flow and more users cannot experience flow in using mobile libraries than in using web digital libraries. The mean of flow experience in using mobile libraries is significantly smaller than that in using web digital libraries.

Digital libraries have faced severe competition in the modern information society. In China university libraries as a whole are undergoing the transition from web digital libraries to mobile libraries. It is critical to examine user experience in the initial or early stage of mobile library development. The authors believe the findings of this study regarding flow experience provide useful insights for facilitating the healthy development of mobile libraries.

This study explores and compares users’ perceptions of web digital libraries and mobile libraries in terms of flow experience, which the authors think provides a new view for university digital library research and practice alike.

In an experience economy, the alternative options for higher education are varied; resulting in competition and a deliberate focus on student experience to create competitive advantage. In this regard, the various constituents of the university, including the library, are required to transform the organisational culture, specifically, the service culture, to engage students in a way that creates a memorable experience. In response, The UWI, Mona Library re-launched its Customer Service programme: using an in-house inspired 10 element service model, with initiatives aimed at realising each element, the library purposed to build a service culture. This paper seeks to assess employees' perception of the impact of the initiatives of this model.

This survey research employed individual interviews to assess employees' perception of the impact of the initiatives of the service model, with the objective of refining the model, where needed, for continued use in the Mona Library, and for use in libraries desirous of implementing the model.

The initiatives of the service model are creating the desired customer service culture and aspects have been identified for refinement.

The model is based on the needs, experiences, history, culture and strategic priorities of one Caribbean university library. It centres on the employees and their perception. As such, it focuses less on the product, space and the external customer; but it is hoped that by focusing on the employees (specifically creating a service culture amongst them) that this will ultimately impact product, space and the overall customer experience.

Provides the top priorities and considerations for a practicing Caribbean / developing country academic library manger, with an interest in a model for nurturing service culture amongst the employees.

This paper is of value as it centres on creating a service culture, rather than on the usual customer service satisfaction survey, offers a service model and adds to the literature on customer service in academic libraries.

To share the library school field experience paradigm that the authors developed after their successful participation as a supervisor and student.

A review of field experience literature is provided. The field experience paradigms and perspectives pertaining to the supervisor and the student are explained. The paradigm is suggested as a model for field experience participants and their supervisors.

The field experience paradigm for the supervisors elucidates the stages – planning, training, mentoring and evaluation. The paradigm for students explains the phases – awareness, interests, planning and participation.

The focus of the field experience, from which the paradigm emanated, was to train and prepare the student for agricultural librarianship in an academic library. The application of the paradigm may vary for different situations.

The paradigm is expected to be useful for supervisors and students of field experience programs.

This paradigm stems from the participation of the authors as a field experience supervisor and student. The steps and methods the authors followed will help advance future field experience programs.

This brief survey looks at library school fieldwork placements and the current problems and constraints. It does not approach the subject from a theoretical viewpoint, but looks at the practicalities of the situation, as they are experienced by placement tutors/liaison officers, host librarians and students. No attempt is made to review the considerable literature originating on both sides of the Atlantic and elsewhere. The emphasis is on current views and all material was collected between October 1985 and February 1986. Comments on library school practices have deliberately been kept brief, as their point is not to inform academics, who are well aware of the position, but to promote understanding. All too often there is a communication gap, and many librarians, and indeed many students, may not realise the parameters within which a school is operating. Similarly tutors and students may not fully understand the constraints affecting librarians/information officers in a vast range of institutions. Tutors and librarians may lose sight of the students' needs and the heavy demands that placement can make on them.

The primary purpose of this study was to check the online information retrieval self-efficacy among library professionals in predicting the satisfaction of patrons within universities’ libraries.

The study was grounded on Bandura four sources of self-efficacy, encompassing mastery experience, vicarious experience, social persuasion and physiological states. To accomplish this, a meticulously designed questionnaire was administered to collect data from library professionals employed in universities libraries recognized by the Higher Education Commission in Punjab and capital city of Pakistan (Islamabad). Following by the validation of assumptions, researchers conducted a multiple linear regression test to predict the outcomes of the dependent variable by using the independents variables. Additionally, a comparative evaluation was carried out among all the independent variables to determine their respective contributions to satisfaction of library patrons.

The results emphasized the distinct and substantial significance of three variables, physiological states, social feedback and mastery experience in predicting the satisfaction of library patrons. Nevertheless, vicarious experience did not demonstrate a significant influence on the satisfaction of library patrons. Furthermore, influence of physiological states on the improvement of library patrons’ satisfaction was relatively higher compared to other three self-efficacy sources. In conclusion, research established the essential role of online information retrieval self-efficacy in enhancing the satisfaction of library patrons.

The findings of the study can form a solid basis for devising academic programs to train the library professionals for effective utilization of various information systems and databases. These programs play an important role in improving the self-efficacy of library professionals, ultimately refining their skills in online information retrieval.

In essence, this study provides insights into the factors which are pivotal in effective information searching process, ultimately leading to increase the satisfaction level of library patrons which has not been previously researched in Pakistan as well as the world context. Moreover, the study significance lies in contribute to academic discourse, its potential to transform and promote the library services and as well as empower library professionals in delivering the satisfying and efficient experience for library patrons in the current digital age.