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Open Access
Article
Publication date: 5 July 2023

Hanna Carlsson, Fredrik Hanell and Lisa Engström

This article explores how public librarians understand and perform the democratic mission of public libraries in times of political and social turbulence and critically discusses…

1333

Abstract

Purpose

This article explores how public librarians understand and perform the democratic mission of public libraries in times of political and social turbulence and critically discusses the idea of public libraries as meeting places.

Design/methodology/approach

Five group interviews conducted with public librarians in southern Sweden are analyzed using a typology of four perspectives on democracy.

Findings

Two perspectives on democracy are commonly represented: social-liberal democracy, focusing on libraries as promoters of equality and deliberative democracy, focusing on the library as a place for rational deliberation. Two professional dilemmas in particular present challenges to librarians: how to handle undemocratic voices and how to be a library for all.

Originality/value

The analysis points to a need for rethinking the idea of the meeting place and offers a rare example of an empirically based argument for the benefits of plural agonistics for analyzing and strengthening the democratic role of public libraries.

Details

Journal of Documentation, vol. 79 no. 7
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 27 October 2023

Shahab Alam Malik, Taqdees Fatima, Yong Jia and Hina Pannu

One of the organization's main goals is to maintain their customers' loyalty, as this can give them a competitive advantage. Therefore, this study is intended to look into the…

Abstract

Purpose

One of the organization's main goals is to maintain their customers' loyalty, as this can give them a competitive advantage. Therefore, this study is intended to look into the impact of library service quality using LibQUAL + TM dimensions (library service effect, personal control and library as a place), library image and trust on users’ loyalty with the mediating effect of perceived service value and satisfaction.

Design/methodology/approach

Data for hypotheses testing were gathered from Minhaj University Lahore (MUL), a private sector university's staff, administration and students, using a survey questionnaire. About 500 questionnaires were randomly distributed, and 407 were utilized as the final sample for analysis. Structural equation modelling (SEM), using SmartPLS 4 and SPSS 25, were used to analyze the empirical data.

Findings

First, research reveals that library image, users’ trust, library service effect and personal control significantly influence user satisfaction. Second, the library as a place and personal control are not a significant indicator of perceived service value. Third, perceived service value and satisfaction have a direct positive relationship with users' loyalty. Fourth, trust and library service effect is indirectly related to loyalty via perceived service value. Fifth, satisfaction does not mediate the relationship between library as a place and loyalty.

Practical implications

Customer satisfaction must be guaranteed by library administration if it hopes to win users’ loyalty. In light of the fact that a variety of factors can affect customer satisfaction, their perception and loyalty, library management should enhance not just the quality of library services along with other factors such as library image and users’ trust.

Originality/value

The study examined the independent impact of library image and users’ trust on satisfaction, perceived service value and users’ loyalty, which, within the framework of the library, has never been addressed in literature.

Details

International Journal of Quality & Reliability Management, vol. 41 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 21 December 2021

Luis Serrano Pérez and Cristina Faba-Pérez

The purpose of this research study was to seek new forms of public libraries helping with the integration of migrants. It comprises a comprehensive and up-to-date bibliographic…

Abstract

Purpose

The purpose of this research study was to seek new forms of public libraries helping with the integration of migrants. It comprises a comprehensive and up-to-date bibliographic review and an empirical study involving the librarians and native and migrant users of public libraries in Spain leading to the design of guidelines for library services targeted at migrant users that can help foster the integration of this group of the population.

Design/methodology/approach

The bibliographic review analyses studies of whether migrant users see the public library as a place of meeting and interchange as well as a fundamental institution providing them with services, meeting their information requirements and offering them challenges and projects. The empirical investigation contrasts this theoretical information by administering three questionnaires (one for librarians, one for native users and one for migrant users, with a total of 45 items) focused on the relationship between public libraries and migration. A total of 20 public libraries over the territory of Spain were selected in accordance with diverse criteria, and a total of 233 completed questionnaires were collected.

Findings

The main results of the empirical research indicate that the greatest proportion of migrant users go to Spain’s public libraries on the recommendation of friends and/or relatives. They use them mainly as a place of study, visiting them at least twice a week, even though the representation of collections and specific services for this group is very sparse (only 5% of the collection of the libraries analysed are in a foreign language). On the other hand, the satisfaction expressed towards both the general services of the libraries and the help provided by their librarians is scored highly, getting mean scores of 4.45 and 4.40 out of 5, respectively.

Originality/value

This work not only includes an exhaustive bibliographic review of the relationship between public libraries and migrant users and an empirical investigation carried out in Spain with librarians, native users and migrant users, but also presents a decalogue of guidelines for the design of a range of services focused on the specific needs of the migrant population, thus favouring their integration in the host country.

Details

Global Knowledge, Memory and Communication, vol. 72 no. 3
Type: Research Article
ISSN: 2514-9342

Keywords

Book part
Publication date: 22 August 2023

Susan Flynn

Heritage buildings often stand as a reminder of power structures. In urban streetscapes, they can represent particular values and views of the world such as colonial conquest…

Abstract

Heritage buildings often stand as a reminder of power structures. In urban streetscapes, they can represent particular values and views of the world such as colonial conquest, hegemonic power relations, or social hierarchies. The changing use of some heritage buildings, however, alongside the changing remit of libraries in Ireland, may offer scope for radical acts of inclusion for diverse populations. One such building is considered here, the Waterford Central City Library, originally a Carnegie library, which is situated at the social and cultural centre of the city. This chapter reflects on the changing use of space in iconic buildings, the changing remit of public libraries in Ireland, and the potential of city centre buildings to be diverse spaces which facilitate inclusive community building.

Details

Urban Planning for the City of the Future
Type: Book
ISBN: 978-1-80455-216-2

Keywords

Article
Publication date: 23 February 2024

Sabeen Mehmood Durrani, Suk-Kyung Kim and Holly Madill

This research investigates the impact of the COVID-19 pandemic on the use of transitional spaces in a Korean academic setting, to assess the impact of the pandemic on users'…

Abstract

Purpose

This research investigates the impact of the COVID-19 pandemic on the use of transitional spaces in a Korean academic setting, to assess the impact of the pandemic on users' utilization of transitional spaces and evaluate any changes in their usage patterns. The research explores whether transitional spaces can function as social interactive spaces, aligning with Ray Oldenburg's “third-place” theory. The focus is on South Korean academic settings, aiming to create neutral and safe zones for users.

Design/methodology/approach

The adopted methodology involves reviewing the literature and employing design charrette as a major data collection tool. The design charrette provided a platform for users to share insights on current transitional spaces during the pandemic and envision these spaces as future social and interactive spaces.

Findings

The design charrette participants advocated for modifying the current transitional space design to transform these spaces into shared spaces for both visitors and regular users in the future. Restricting access for external users to the main building area until necessary. The significance of site amenities in determining transitional spaces as “third-places” was emphasized. While the nature of the building, its location and transitional space amenities are crucial aspects to consider, designers may prioritize user opinions and preferences, as the success or failure of the design ultimately centers on user behaviors.

Research limitations/implications

The research focused on a specific university, hindered by limited access to other institutions during the pandemic. Restrictions on external users discouraged entry without proper permission, which was challenging to obtain. The conventional design charrette outlined in the research method was impossible due to pandemic-related limitations on gathering participants in one location. Therefore, the researcher modified the design charrette method to align with strict social distancing measures.

Social implications

The results of the research are not limited to academic settings, but they can be implied in other environments where social interaction spaces are required and where there is a constant flow of visitors and regular users. The design charrette can be used as a methodology for interior spaces along with large-scale projects of urban planning.

Originality/value

The research analyzed transitional spaces during the pandemic, suggesting redesign to serve and act as buffer zones between private and public areas and become a common social gathering place for visitors and regular users within the built environment.

Details

Open House International, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0168-2601

Keywords

Article
Publication date: 15 June 2023

Emerson Taylor and Chern Li Liew

Researchers in information studies have examined fictional depictions of libraries in various mediums because these images can reflect and influence real-life experiences and…

Abstract

Purpose

Researchers in information studies have examined fictional depictions of libraries in various mediums because these images can reflect and influence real-life experiences and attitudes. Video games, despite being relatively overlooked, are increasingly culturally relevant and can indicate library users' real needs and desires. This study investigates the ways in which video games depict characters using libraries to seek and use information.

Design/methodology/approach

A qualitative content analysis approach incorporating methods from information studies and game studies was applied. Tancheva's (2005) semiotic analysis of fictional libraries and Carr's (2019) textual approach provided the framing for the unique aspects of video games and their meanings. Carroll (2021)'s character analysis and Chatman (1996)'s theory on insiders–outsiders dynamic underpinned the data collection and analysis. The purposive sample included 15 video games released since 2010.

Findings

Video games depict game characters visiting libraries to solve short-term problems, to gain knowledge to improve themselves or to bond with others. Protagonists are often depicted as adventurers or outsiders who must adapt to unfamiliar places and situations to achieve their wider objectives. In these games, libraries provide useful documents, spaces or helpful guides and intellectuals who assist the protagonists. As outsiders, the protagonists seek information in libraries to help them learn about their environments and to immerse themselves in the local histories and cultures in their worlds. Overall, these depictions highlight both short- and long-term benefits of library use.

Originality/value

As with existing studies, the ways in which fictional library use appear in video games can suggest real needs and desires among library users. The findings from this study emphasise the importance of library services and spaces that help users both address short-term problems and immerse themselves in local concerns, with longer-term goals. Applying different research methods or lenses to analysing video games could deepen our understanding of what library users think and feel when they seek and use information in libraries.

Article
Publication date: 22 August 2022

Amy Duxfield and Chern Li Liew

This study aims to examine the imagining of libraries and the depiction of library services in contemporary science fiction novels. Analyses of libraries in contemporary science…

Abstract

Purpose

This study aims to examine the imagining of libraries and the depiction of library services in contemporary science fiction novels. Analyses of libraries in contemporary science fiction may reveal expectations of libraries and the roles they play in future societies. These may, in turn, be used by the library profession to innovate and to discover opportunities to design and improve library services that meet the expectations of library users now and in the future.

Design/methodology/approach

This research applied a content analysis approach to examine references to libraries in a purposeful sample of science fiction novels published between 2009 and 2019. The sample consists of 29 novels selected from the 2010–2020 winners of the Hugo Award for Best Novel, The Nebula Award for Best Novel, the Locus Award for Best Science Fiction Novel, The Philip K Dick Award and the Arthur C Clarke Award.

Findings

This research finds that libraries are a common feature within contemporary science fiction novels, primarily as part of the background setting of the narratives. Libraries are particularly common in peri-apocalyptic novels, often as “reinvented” libraries. This research identifies considerable differences in the way libraries and information access and use are depicted and documented in science fiction worlds of plenty, compared to those of scarcity. Other key themes discussed include freedom of access to information, and the supposedly common negative stereotyping of libraries.

Originality/value

Existing literature indicates anxiety about the future of libraries which the findings of this research do not support. The insights gained suggested instead, the emergence of an image of libraries as being embedded in the fabric of societies. This indicates the expectation of the place and role of libraries in contemporary societies. Libraries and their services must be adeptly placed and woven into the many facets of the societies they serve.

Book part
Publication date: 8 September 2023

Nicole K. Dalmer and Meridith Griffin

By 2030, one in six people in the world will be aged 60 years or over. As the average age of population increases, governments are increasingly called upon to implement policies…

Abstract

By 2030, one in six people in the world will be aged 60 years or over. As the average age of population increases, governments are increasingly called upon to implement policies to address the needs and interests of older people, including those related to housing, employment, health care, social protection, and other forms of intergenerational solidarity. Public libraries, as trusted community hubs, have the opportunity to serve as an environment for reflection and dialogue on age and aging. In this chapter, the authors reflect on the broader contexts and social trends that are shaping older adults’ engagement with public libraries and identify those older adults-focused public library practices that align with specific UN Sustainable Development Goals: Goal 3: Good Health and Well-Being, Goal 4: Quality Education, Goal 8: Decent Work and Economic Growth, Goal 10: Reduce Inequalities, and Goal 16: Peace, Justice, and Strong Institutions. While public libraries are already meeting many facets of UN Sustainable Development Goals, to ensure that libraries can responsively meet older adults’ changing needs and expectations, the authors conclude with suggestions to enhance public libraries’ cross-sector coordination for maximum reach and impact on older patrons’ everyday lives.

Details

How Public Libraries Build Sustainable Communities in the 21st Century
Type: Book
ISBN: 978-1-80382-435-2

Keywords

Article
Publication date: 14 July 2023

Arina Faila Saufa

The purpose was to measure the service quality of school library in Yogyakarta based on user perceptions using the Libqual +TM method that used three dimensional indicators;…

Abstract

Purpose

The purpose was to measure the service quality of school library in Yogyakarta based on user perceptions using the Libqual +TM method that used three dimensional indicators; affect of service, information control and library as place.

Design/methodology/approach

The researcher used a quantitative method to examine the perceived scores, minimum expectations and ideal expectations given by the users, which then resulted in the average Adequency Gap (AG) and superiority gap (SG) scores. Researchers collected data through observation and distributed questionnaires to 93 respondents who were students in Yogyakarta.

Findings

The study found that (1) affect of service dimension, the user is satisfied with the librarian being very polite to the user with an AG score of 0.58 and an SG of −0.1. (2) The information control dimension shows that users are satisfied with the ease of searching for information with an AG score of 0.53 and an SG of −0.44. (3) The library as place dimension, users are satisfied with the library space which is always clean with an AG score of 0.4 and an SG of −0.13.

Originality/value

This study broadens the view regarding the evaluation of school library services using certain methods so that they can be used to improve the quality of library services.

Details

Library Management, vol. 44 no. 6/7
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 7 November 2023

Asmaa Bouaamri and Ágnes Hajdu Barat

This article discusses the public library system in Morocco, compiling the available information tackling the historical background of public libraries and their early work and…

Abstract

Purpose

This article discusses the public library system in Morocco, compiling the available information tackling the historical background of public libraries and their early work and the system that has been adopted during and after colonial periods. The main purpose of the study is to shed light on the present situation of the public library system in Morocco and also to further identify some of the recurrent issues in the public library system in Morocco.

Design/methodology/approach

The authors relied on a literature review as a theoretical reference in order to study and extract the available studies done previously on the Moroccan system for public libraries.

Findings

Public libraries in Morocco face various issues such as lack of available data and research, lack of appropriate funds, education in the field of library and information sciences, low rate of reading culture within the country and the high rate of illiteracy, all of which obstruct the development of Moroccan librarianship. There is a necessary reform need and action in order to help in the development of libraries in the country.

Originality/value

This paper is the first paper that discussed the state of public libraries in Morocco and that draws and highlights the importance of public libraries in relation with the country's development.

Details

Library Management, vol. 45 no. 1/2
Type: Research Article
ISSN: 0143-5124

Keywords

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