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This paper seeks to provide an insight into the implementation of some of the innovative Web 2.0 applications at Jaypee University of Information Technology with the aim of exploring the expectations of the users and their awareness and usage of such applications.

The study was undertaken at the Learning Resource Centre (LRC), Jaypee University of Information Technology (JUIT), Solan, Himachal Pradesh, India. The LRC at JUIT serves its patrons in supplementing their research needs while creating an ambience for teaching, learning and research. The emergence of digital technologies and information and communications technology (ICT) tools in libraries has encouraged the implementation of a wide range of applications, such as digital libraries, video on demand, reference services and database services into library services. The advent of next‐generation web technologies, known as Web 2.0 applications, has prompted a number of other pertinent services to be implemented to enhance the information literacy skills of the existing services. A survey method was used to understand the basic awareness and expectations of library users, and the usability of resources.

The LRC has made a number of provisions to adopt some Web 2.0 applications in its library services to create information literacy. The users of the JUIT library still lack awareness about various Web 2.0 applications necessary for teaching and learning.

The paper suggests that Web 2.0 applications can be used effectively to create information literacy amongst users. Library and information science (LIS) educators should take advantage of advances in the field of ICT and consider the learning preferences of information natives as well as information immigrants. Web 2.0 supports a constructivist approach to information awareness tools, and has great potential to socialise learning and information delivery to a greater extent. Web 2.0 technologies should be implemented as a medium of information communication, taking into account the pedagogical perspectives.

The case study is a practical application at the Jaypee University of Information Technology. The LRC has implemented some Web 2.0 applications in the Library. The study was undertaken at the university to understand the basic awareness of Web 2.0 and to create information literacy amongst users through it.

This paper aims to measure the adoption of big data analytics (BDA) to achieve sustainability in services being offered in university libraries in Pakistan.

The study applied a unified theory of acceptance and use of technology (UTAUT) as a framework and used quantitative data collection and analysis method. In total, 246 university library professionals were surveyed using a questionnaire consisting of UTAUT factors. The gathered data were analyzed using partial least structural equation modeling (PLS-SEM).

The results showed that performance expectancy (PE), effort expectancy (EE) and social influence (SI) significantly impacted the behavioral intention (BI) to adopt BDA. Facilitating conditions (FCs) have a statistically significant influence on the adoption of big data in libraries, while BDA has a statistical influence on the sustainability of library services (SLS).

BDA assists libraries in making better decisions about demand-driven collection creation, library space management, usage tracking, and quality maintenance in routine and repetitive library tasks such as cataloging, indexing, archiving, administration, preservation and representation. BDA supports libraries in making more cost-effective, innovative, user-oriented services, resource transferring, social identity, resource utilization, healthier user experience, strategic planning, informed decision-making and state-of-the-art infrastructure.

The foundation of this study is based on information gathered from various sources and university libraries in Punjab to better understand the challenges associated with using BDA for the SLS in Pakistan.

The paper seeks to examine the challenges of implementing DSpace at the Main Library at the University of the West Indies, St Augustine, Trinidad and Tobago and highlights the creation of a digitization project at the Main Library that was used to promote DSpace to faculty members on the St Augustine Campus.

The paper describes the Main Library's decision to implement an institutional repository using the DSpace platform, looking at the submissions of the Michael Goldberg Collection of Postcards and the University of the West Indies theses abstracts over a period of one year.

The paper reveals that significant attention must be given to factors such as selection, content management, finance, training, metadata, security and copyright in setting up an institutional repository on the DSpace platform. It also concludes that the Main Library is yet to explore fully the capabilities of the DSpace software. Despite the constraints, it is clear that there are enormous benefits to be derived from utilizing DSpace to promote the intellectual output of the University of the West Indies, St Augustine and consequently the Main Library will continue to map a way forward in the realm of DSpace.

The research draws upon the DSpace experience of the University of the West Indies, St Augustine and serves as a model for future projects in the implementation of the DSpace software, particularly in developing countries.

Describes the development of a “novel” self‐guided tour exercise for user orientation at the Pilkington library Loughborough Universiy of Technology. Sketches the background to the project and considers the factors leading to a move away from “traditional” conducted library tours, including their perceived lack of effectiveness, and resource intensity at a time of pressure. Includes a consideration of the impact of library organization on orientation and users generally. Outlines the philosophical basis, and aims and objectives of the Loughborough approach to orientation before describing how the programme evolved in detail. This comprises a self‐guided tour, supported by printed material as its main component, together with a limited number of individually tailored extended tours for users with specialized needs. Describes the practical introduction of the programme within the university, including publicity and evaluation. Concludes with a description of the task force involved in the project.

The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty.

The methodology utilised was a five‐page satisfaction questionnaire.

This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers’ expectations and their satisfaction.

The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the library). Among the faculty, the survey was distributed via e‐mail, but some faculty members do not check their e‐mail accounts regularly (or not at all).

This is the first measurement of customer satisfaction for the Faculty of Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research in Croatian libraries in international literature.

Using a pre‐test and post‐test, all students enrolled in LIS 1600, Information Resources were evaluated on their library research skills. The purpose was to determine the improvement in test score on completion of the course. A newly revised university studies course was taught the first time in fall of 1996 and spring of 1997. Library Services faculty aimed to assess the effort to impart information literacy skills to freshmen students. Results of the study are reported.

Describes some of the information retrieval issues faced by Arab libraries with bilingual (Arabic/English), biscript (Arabic/Latin) catalogues. Reviews earlier published work on multiscript bibliographic databases before focusing on controlled name and subject access points, including suggestions for how best to serve the information needs of a group of end‐users who are predominantly native Arabic‐speakers.

This paper aims to investigate the electronic short books phenomenon from the USA and the UK which has spilled over to South Africa. By looking at the benefits these short books have for readers and authors, and the possible reasons for their success, the aim is to determine whether or not these books can be as successful a venture in South Africa as it has been elsewhere.

Information about electronic short books, or e-singles, is gathered from various sources, including press releases and sales results. Information is gathered to determine the receptiveness to electronic short books of the South African trade book reading market, the way South African publishers are presenting e-singles to the market and what the future for e-singles may be.

The findings of this paper make it clear that e-singles have found a gap in the market, providing various benefits to authors and readers, which may have contributed to their success. In South Africa, the success of e-singles faces unique obstacles, like a weaker reading culture and a poor awareness of e-books. Publishers need to make a bigger effort to become visible in the eyes of their readers and need to think about better distribution strategies.

With comparisons, accuracy is dependent on information provided by organizations (on their Web sites).

This paper offers information about a new publishing trend – only a few months in South Africa. It offers a look into the state of the trade book industry in South Africa, how e-singles may function in it and what publishers of e-singles may do to ensure more success. It predicts the future of e-singles in South Africa based on its unique situation, pointing out what obstacles there may be to their uptake.