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Article
Publication date: 31 October 2008

Martha Kyrillidou

1453

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Performance Measurement and Metrics, vol. 9 no. 3
Type: Research Article
DOI:
ISSN: 1467-8047

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Publication date: 1 August 2002

Colleen Cook

1583

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Performance Measurement and Metrics, vol. 3 no. 2
Type: Research Article
DOI:
ISSN: 1467-8047

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Publication date: 1 January 2006

Niels Ole Pors

176

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New Library World, vol. 107 no. 1/2
Type: Research Article
DOI:
ISSN: 0307-4803

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Article
Publication date: 1 April 2006

Cathie Jilovsky

159

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Library Management, vol. 27 no. 4/5
Type: Research Article
DOI:
ISSN: 0143-5124

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Article
Publication date: 1 September 2003

216

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The Bottom Line, vol. 16 no. 3
Type: Research Article
DOI:
ISSN: 0888-045X

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Article
Publication date: 1 August 2003

233

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Performance Measurement and Metrics, vol. 4 no. 2
Type: Research Article
DOI:
ISSN: 1467-8047

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Article
Publication date: 1 August 2002

A. Parasuraman

582

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Performance Measurement and Metrics, vol. 3 no. 2
Type: Research Article
DOI:
ISSN: 1467-8047

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Article
Publication date: 20 March 2009

Steve Thornton

413

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Performance Measurement and Metrics, vol. 10 no. 1
Type: Research Article
DOI:
ISSN: 1467-8047

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Article
Publication date: 1 October 2003

Peter Limb

91

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Online Information Review, vol. 27 no. 5
Type: Research Article
DOI:
ISSN: 1468-4527

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Article
Publication date: 8 July 2014

J. Stephen Town

110

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Performance Measurement and Metrics, vol. 15 no. 1/2
Type: Research Article
DOI:
ISSN: 1467-8047

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