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Article
Publication date: 8 May 2017

Everyday narratives: CEO rhetoric on Twitter

Maria Grafström and Lena Lid Falkman

This paper investigates the everyday CEO communication in social media, with particular focus on Twitter. The purpose of this paper is to contribute with insights into how…

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Abstract

Purpose

This paper investigates the everyday CEO communication in social media, with particular focus on Twitter. The purpose of this paper is to contribute with insights into how expectations on corporate leaders to be present in social media are translated into everyday communication practice and thereby add to literature on narrative leadership.

Design/methodology/approach

A content analysis of the Twitter feed of Håkan Nygren, the CEO of the Swedish digital bank Nordnet. In order to answer the question – what are the stories and the rhetoric of a CEO in the banking sector an ordinary day? – the data set covers the totality of tweets by Nygren from 10 April 2013 to 31 December 2015.

Findings

The everyday Twitter narrative of Nyberg challenges established ideas of social media about personalised tone and interactions by highlighting three characteristics: limited scope of actors and content including the local Nordnet sphere, a formal tone in the tweets mainly based on corporate information and presentation, and few examples of dialogue and a limited number of voices outside of Nordnet. The data set of Nyberg’s Twitter feed during a period without any major events or crises for Nordnet paints a picture of a rather non-personal CEO with limited ideas on his mind to share online and with few friends.

Originality/value

Studies on social media and corporate communication have largely focussed on organisational crises. This study focuses on everyday narratives of managers and proves that the role of social media must be interpreted more broadly and as playing multiple roles, and that these roles are changing due to time and situation.

Details

Journal of Organizational Change Management, vol. 30 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JOCM-10-2016-0197
ISSN: 0953-4814

Keywords

  • Leadership
  • Twitter
  • Rhetoric
  • CEO communication
  • Corporate narratives

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Article
Publication date: 8 May 2017

Rhetorical construction of political leadership in social media

Jenny Madestam and Lena Lid Falkman

The purpose of this paper is to analyze how political leaders can rhetorically use social media to construct their leadership, with a special focus on character – rhetorical ethos.

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Abstract

Purpose

The purpose of this paper is to analyze how political leaders can rhetorically use social media to construct their leadership, with a special focus on character – rhetorical ethos.

Design/methodology/approach

The authors used a qualitative case study which consisted of two political leaders’ activities on Twitter. The leaders were chosen on the basis of similarity – both foreign ministers in Scandinavian countries and early adapters to ICT. All tweets, including photos, for selected period were analyzed qualitatively with the classical rhetorical concept of ethos.

Findings

Social media is the virtual square for political leadership. The two political leaders studied use social media similarly for rhetorical means and aims, with ethos as rhetorical strategy. The rhetorical ethos they constructed differs radically though: busy diplomat vs a super-social Iron man. There is no single constructed ethos that political leaders aim for.

Research limitations/implications

Even though this is just one qualitative case study, it shows a variety of rhetorical means and constructs of ethos in political leadership.

Practical implications

The study shows a possibility for political leaders to construct their own image and character through social media, for a potentially large audience of voters, without being filtered by political parties or media.

Originality/value

This study contributes to the evolving area of rhetoric in leadership/management and it adds to knowledge about how political leaders use social media.

Details

Journal of Organizational Change Management, vol. 30 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JOCM-10-2016-0204
ISSN: 0953-4814

Keywords

  • Leadership
  • Social media
  • Politics
  • Rhetoric
  • Ethos

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Book part
Publication date: 30 May 2016

Acknowledgments: From the Editorial Team

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Creative Social Change
Type: Book
DOI: https://doi.org/10.1108/S2058-88012016002
ISBN: 978-1-78635-146-3

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Book part
Publication date: 30 May 2016

Index

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Abstract

Details

Creative Social Change
Type: Book
DOI: https://doi.org/10.1108/S2058-88012016043
ISBN: 978-1-78635-146-3

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Book part
Publication date: 30 May 2016

Introduction

Kathryn Goldman Schuyler

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Details

Creative Social Change
Type: Book
DOI: https://doi.org/10.1108/S2058-88012016044
ISBN: 978-1-78635-146-3

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Book part
Publication date: 30 May 2016

Use it or Lose it: About Leadership Ethics in the United Nations

Karin Jironet

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Abstract

Details

Creative Social Change
Type: Book
DOI: https://doi.org/10.1108/S2058-88012016018
ISBN: 978-1-78635-146-3

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Article
Publication date: 13 February 2017

Spiritually inspired creativity in business

László Zsolnai and Katalin Illes

The purpose of this paper is to investigate the relation of spirituality and creativity in business context.

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Abstract

Purpose

The purpose of this paper is to investigate the relation of spirituality and creativity in business context.

Design/methodology/approach

The paper presents practical examples of spiritual-based creative business models in different faith traditions (Hinduism, Christianity and Anthroposophy).

Findings

Spirituality and a deep sense of connectedness are essential to enhance creativity and care in business. Spirituality creates free space and openness to allow the future to emerge organically. It creates a distance between the self and the pressures of the market and the routines of business and daily life. This distance is a necessary condition for developing creative, ethical and responsible solutions to the complex challenges around us.

Originality/value

Spiritually inspired creative business models overcome the instrumental rationality and materialistic orientation of today’s business management which produces large scale ecological, social and ethical “ills.” The paper shows that alternative business management practices need a spiritual foundation to be more creative and caring.

Details

International Journal of Social Economics, vol. 44 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/IJSE-06-2015-0172
ISSN: 0306-8293

Keywords

  • Religion
  • Sustainability
  • Social economy
  • Entrepreneurship
  • Management
  • Human development

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