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Public leisure service providers have become increasingly conscious of the need to improve the quality of their service provision as a result of increasing customer expectations, growing competition and government legislation. This paper presents the findings of a survey carried out in the UK, investigating the role of quality schemes in public leisure services. The study shows that a significant proportion of public leisure service providers are using quality schemes to manage the quality of their facilities. In addition, the findings show that managers are using quality schemes to improve customer satisfaction and improve management effectiveness. Finally, the study provides evidence of the positive effect of quality schemes upon service delivery aspects of these facilities, but little evidence of the financial advantages of such schemes.

Organisational performance of sport organisations has been studied over the last three decades. However, little attention was paid towards performance management (PM) compared to performance measurement. The purpose of this paper is to close this research gap by establishing a holistic perspective for PM of National Sports Organisations (NSOs) that accounts for their uniqueness, the interdependence of their operating systems and their relationship with their environments. Furthermore, this paper presents a holistic model of PM for NSOs.

The model was developed from a literature review process and uses the macro, meso and micro framework to describe external and internal environmental influences that affect the PM of NSOs.

The NSO’s ability to respond to the dynamics of their external environment by implementing organisational processes that account for the resources available and their structural designs influences their PM. Furthermore, the ability of the individuals within NSO to create enabling environments for PM influences organisational efficiency and effectiveness.

This paper contributes to sport management literature on the PM of NSOs, and informs sport managers on ways to improve organisational performance by implementing holistic approaches to PM.

This is the first study that takes a holistic approach to PM of NSO and depicts the specific elements that play a crucial role in managing NSO’s multi-dimensional performance.

The purpose of this paper is to investigate the processes that influence the evolution of a modern sport. It focusses on the case of international skateboarding: the sport that was recently included into the Olympic Games.

An inductive research strategy was informed by the notions of evolution of modern sport, prolympism and new institutionalism. The primary data were collected through a series of interviews and supplemented by the analysis of documents, press and social media.

The paper analysed how the organisation of international skateboarding has changed to date and identified three major determinants of its evolution: values of the activity, commercial interests and the Olympic movement. The following recurring discussion themes emerged: the link between commercialism and legitimisation of sport; bureaucratisation under the Olympic movement; and tensions between prolympism and values of skateboarding.

A limitation of the case study method is that any conclusions refer to this particular sport and their applicability to other sports lies within analytical generalisation. Still sport governing bodies and policy makers can learn from the evolution of international skateboarding and analyse potential issues and consequences for other emerging sports. In terms of theoretical implications, the study highlights legitimisation as one the key characteristics of evolution of modern sport, which should be considered along with previously established criteria, such as bureaucratisation, commercialisation and professionalisation.

The study extends the existing research on evolution of modern sports by examining a very rich contemporary case of skateboarding, the internationally growing sport with unique organisational arrangements. It contributes to knowledge of the evolution towards legitimisation of emerging sports, but also towards sportification of popular culture and society.

Customers’ innovativeness regarding services and products affects their purchase behavior. The purpose of this paper is to examine the moderation effect of fitness innovativeness (FI) (domain-specific innovativeness) and duration of stay on fitness customers’ revisit frequency.

This is a quantitative study. The purposive sampling survey method was used to obtain samples from the Taipei Nangang Fitness Center. Data were analyzed by moderated regression analysis.

The empirical results from 192 valid questionnaires that were obtained for data analysis revealed that FI has a positive impact on revisit frequency, and this impact is further increased if an individual is inclined to exercise and to stay longer at the fitness center.

A matrix of fitness innovator segments was developed to illustrate the research and managerial implications.

The purpose of this paper is to set out research that aimed to understand how the internal capabilities of Olympic sport organisations can be addressed.

The research was carried out by a mixed‐method, multi phase approach, using senior sport administrators in the Pacific region.

The research developed a tool for analysing the “readiness” of sport organisations to deliver programmes and services.

This research has developed a framework for the internal diagnosis of organisations.

Managers can use the tool to inform their strategic planning.

The paper presents a new and unique tool for assessing organisational capacity.

This study seeks to examine the moderating role of team identification regarding the relationship between service quality and repurchase intentions among spectators of professional sports.

Quantitative data are collected from a questionnaire survey of 257 spectators attending a professional soccer game in Greece. Multiple regression analyses are used to assess the relationships among the constructs of service quality, repurchase intentions, and team identification.

Team identification is shown to moderate the relationship between service quality and repurchase intentions among spectators at this professional sports event. Both overall service quality and two specific service‐quality dimensions (“responsiveness” and “reliability”) are found to be positively associated with repurchase intentions only among respondents with low and medium team identification. No relationship is found between service quality and repurchase intentions among those with high team identification.

Managers of professional sports events who wish to increase attendances by improvements in service quality should first segment their customers according to degree of team affiliation. They should then design their service offerings specifically to meet the service‐quality expectations of sports fans with medium or low team identification.

The study provides valuable empirical evidence of the moderating role of team identification with regard to the relationship between service quality and repurchase intentions among consumers of professional sports events.

This paper aims to evaluate the applicability of the concept of benchmarking as a research tool for furthering understanding of the management of élite sport systems.

The research used semi‐structured interviews and documentary analysis to investigate the élite sport services offered by two successful Scandinavian sports.

It was found that a number of the services that led to the success of the two investigated systems are strongly context dependent. This suggests that benchmarking is only appropriate as a tool to further understanding of élite sport systems if it is approached as a way of learning, rather than copying.

The research does not consider all élite sport system services.

The research suggests that managers should be careful about tranferring practices directly from other élite sport systems.

This is the first research study to apply benchmarking to the élite sport system context.

This paper aims to describe how the multidisciplinary studies in the special issue expand and enrich the framework of authentic talent development in sociocultural context.

The study presents a framework of authentic talent development in sociocultural context and identifies key themes from the seven interdisciplinary studies of the special issue to enrich and expand our understanding of sociocultural barriers to authentic talent development for individuals from low-income and minoritized communities, including women.

The studies included in the special issue illustrate several ways in which social identity ascription truncates the talent trajectory of individuals from low-income and minoritized groups. They also show how ascription processes can be mitigated through policy, reformed organizational structure and practice and growth fostering relationships.

The findings of this paper have implications for developing strategies to mitigate social identity ascription in talent development in the domains of public policy, schooling and the workplace.

The special issue brings together contributions from multiple disciplines to holistically understand the nature of social identity ascription in talent development across the life course. Collectively, the contributions identify a number of complimentary tools at several levels that might allow effective mitigation of social identity ascription processes, facilitating authentic talent development for individuals from low-income and minoritized communities.