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The purpose of this paper is to provide background and context on the need for a new interlibrary loan (ILL) system interoperability standard, describe the basic purpose and structure of ISO 18626, information and documentation – interlibrary Loan Transactions – and outline steps for the new standard’s development and implementation.

The author’s paper is based on her expertise as a member of the working group TC46/SC4/WG14 Interlibrary Loan Transactions, charged with development, implementation and promotion of the ISO 18626 standard.

The ISO 18626 standard is needed to replace the outdated standard ISO 10160/10161. It consists of simple messages, namely, a request message; a supplying library message; and a requesting library message. Messages are encoded using XML. Balloting on the draft standard was unanimously approved in December 2013, and a fully developed ISO 18626 standard is expected to be in production in one to two years.

This paper reports on a developing standard that will impact ILL systems used by libraries around the globe.As the world shrinks and user’s demands grow, sending interlibrary loan (ILL) requests to other libraries, especially if multiple computer systems or catalogs are involved, has not simplified correspondingly. Even as individual ILL processes have become more streamlined, the need to interact with libraries – and the ILL systems they use – around the globe has dramatically increased. While an international standard, ISO 10160/10161, has been available for 20 years, the minimal acceptance and use of the standard has not provided the interoperability that we had hoped for and need. Work is currently underway to remedy this situation – a standard for the twenty-first century. This paper will provide the context in which this new standard emerged and was written, as well as outline what the new standard will look like and the next steps once the standard has been approved.

The purpose of this paper is to explain the efforts, methods and results of the automation of end‐user loan requests in the Danish union catalogue “bibliotek.dk” (library.dk).

The paper explains the implementation of automation of end‐user requests and explains why it is necessary.

The implications for the user interface are explained, as well as the technical solution and the consequences for the participating libraries and for the end‐users.

The paper will be of interest to all librarians who are supplying end‐users with library material through union catalogues or portals.