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Article
Publication date: 31 October 2008

Leidy Klotz, Michael Horman, Henry H. Bi and John Bechtel

Process mapping is used to articulate the activities and procedures of business entities in a graphical way as pictorial images readily convey considerable information…

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Abstract

Purpose

Process mapping is used to articulate the activities and procedures of business entities in a graphical way as pictorial images readily convey considerable information. The objective of this research is to provide evidence and a methodology to assist organizations in evaluating the early stages of their process mapping efforts.

Design/methodology/approach

A review of literature identifies key characteristics of transparency (process visibility) related to process mapping. Quizzes and surveys are used to study the impact of process mapping on transparency in an employee training session.

Findings

The paper finds that process mapping increases transparency between 5 percent and 27 percent for the applications discussed in this paper.

Research limitations/implications

The research presumes that better understanding and recall of the company's business processes equates to higher transparency. This research study is limited to one field test, organization, and process mapping methodology. These limitations should be considered when extrapolating the results to other organizations.

Practical implications

The methodology outlined in this paper provides a way to measure the impact that formalizing (mapping) an organization's business processes and then using these maps to communicate the organization's business processes has on an individual employee's understanding and recall of those business processes. This methodology may help other organizations evaluate the early stages of their process mapping efforts.

Originality/value

A measurable definition of transparency is developed. A field study provides evidence that process mapping increases transparency and a methodology is shared for others to study the impacts of their process mapping efforts.

Details

International Journal of Productivity and Performance Management, vol. 57 no. 8
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 6 April 2012

Jackie Blizzard, Leidy Klotz, Alok Pradhan and Michael Dukes

A whole‐systems approach, which seeks to optimize an entire system for multiple benefits, not isolated components for single benefits, is essential to engineering design…

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2574

Abstract

Purpose

A whole‐systems approach, which seeks to optimize an entire system for multiple benefits, not isolated components for single benefits, is essential to engineering design for radically improved sustainability performance. Based on real‐world applications of whole‐systems design, the Rocky Mountain Institute (RMI) is developing educational case studies to help engineers expand their whole‐systems thinking. The purpose of this paper is to evaluate the effectiveness of these case studies in multiple sections of a first‐year engineering course.

Design/methodology/approach

The comprehension of whole‐systems principles by 165 first‐year engineering students at Clemson University was evaluated through surveys and open‐ended questionnaires, before and after introducing the educational case studies.

Findings

The pilot study results show that introducing the case studies improves students' consideration of several essential whole‐systems design concepts. The case studies were particularly effective in strengthening student consideration of the clean sheet approach, integrative design, design for multiple benefits, optimization of the entire system, and the possibility of drastic efficiency increases with current technology.

Research limitations/implications

This study was conducted at a single institution and with a fairly homogeneous group of students. These factors should be considered when interpreting the implications of the findings for other groups.

Originality/value

This preliminary research shows that case study examples like these can help increase consideration of the whole‐systems design approach that leads to improved sustainability performance.

Details

International Journal of Sustainability in Higher Education, vol. 13 no. 2
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 11 November 2014

Tina Nikou and Leidy Klotz

Despite substantial advances in technologies enhancing the energy efficiency of buildings, they remain the largest consumers of energy in the USA compared with other…

Abstract

Purpose

Despite substantial advances in technologies enhancing the energy efficiency of buildings, they remain the largest consumers of energy in the USA compared with other sectors. In addition, the current rating systems for sustainable buildings do not reflect all potential energy savings during the design, construction, and occupancy of the built environment. The purpose of this paper is to examine the application of multi-attribute utility theory (MAUT) as a framework for quantifying energy decisions made during the design phase of a building construction project.

Design/methodology/approach

The MAUT method was applied to a case study, and the results were compared with subjective results from the decision makers. Analysis of the results suggested that MAUT is a decision analysis tool that could aid decision makers in communicating their decision criteria and expectations.

Findings

Findings from this research suggest that using an analysis method provides the decision makers with a systematic way to include their concerns and preferences and specific requirements of the project along with the criteria for sustainable energy and the built environment at the same time. Using a multi-criteria, decision-making method provides the decision makers with quantitative information, which facilitates the comparison of alternatives. MAUT enabled the various stakeholders of the project to collaborate on the inputs of the problems and allowed the decision makers to communicate their priorities and expectations more effectively.

Originality/value

The findings indicated that MAUT provides stakeholders with a quantitative and holistic approach to decision making in which they can track changes in parameters during the process. The implementation of MAUT as a decision analysis tool in designing construction projects ultimately could lead to better decision making for sustainable building designs.

Details

Smart and Sustainable Built Environment, vol. 3 no. 3
Type: Research Article
ISSN: 2046-6099

Keywords

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Article
Publication date: 13 November 2018

Pallavi Pandey, Saumya Singh and Pramod Pathak

Research investigating turnover intention among frontline employees in the Indian retail industry is scarce. The purpose of this paper is to explore factors affecting…

Abstract

Purpose

Research investigating turnover intention among frontline employees in the Indian retail industry is scarce. The purpose of this paper is to explore factors affecting withdrawal cognitions among front-end retail employees in India.

Design/methodology/approach

Semi-structured interviews were conducted to explore the factors responsible for developing turnover intentions among the front-end employees. Data were analyzed using the ground theory approach.

Findings

Qualitative investigation revealed nine factors (abusive supervision, favoritism, perceived job image, insufficient pay, work exhaustion, perceived unethical climate, organization culture shock, staff shortage and job dissatisfaction) are responsible for developing turnover intention among front-end employees in the Indian retail industry.

Originality/value

The study uncovers antecedents of turnover intention among front-end employees in the relatively neglected Indian retail sector through a qualitative technique. Theoretical contributions, managerial implications, limitations and direction for future research are discussed.

Details

International Journal of Retail & Distribution Management, vol. 46 no. 11/12
Type: Research Article
ISSN: 0959-0552

Keywords

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