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Los Angeles, California, is facing record drought conditions. As a result, there is interest in all things related to building and maintaining water capabilities. Leaks in the infrastructure can lead to costly losses of water resources. Accordingly, attention increasingly is being devoted to water leak management. Using data available through the City of Los Angeles’ open data movement, the number of leaks is analyzed in order to study both the impact of temperature and whether the number of leaks is decreasing over time. Three different approaches for modeling the number of leaks, including regression, time series, and neural networks, are compared.

Our economies are rapidly evolving toward being primarily service-driven, with information and communication as fundamental drivers for the service deployment. Strategic choices are increasingly driven by other parameters than the traditional goods-driven industrial type of economies. In this paper, the major drivers for making strategic choices in a competitive service economy are examined. It is shown how the competition in services based on information and communication technology (ICT) is competence-based. Competition aims at bringing additional value through services, but may also deploy specific techniques to stop value from leaking in particular business processes. Value creation and prevention of value leaks cannot just rely on the traditional material-based techniques, which are grounded in the strong tangible nature of the traditional economies. Today ICT-based services involve creative combinations of technologies, resources, and assets to answer as well as anticipate the growing demand for flexible solutions that create sustained added value. In this paper, the particular role of imperfections in service systems is explored, extending the well-known theories of information imperfections. Imperfections are not always solved but are sometimes even maintained in favor of sustained competitive advantage. Various ways to realize service rent are discussed with extensive examples. The concluding part of the paper points to some crucial service configuration issues, including the need for a sufficient degree of corporate-wide standardized service components and interfaces to address the growing demand for agility in competence-driven markets.

At a time when governmental corruption seems rife and administrations grow ever more secretive, the whistleblower is a crucial resource in journalism’s attempts to make accountable those who wield power. Yet despite legislation that is meant to protect employees and officials who expose wrongdoing, a governmental “war on whistleblowers” has made the hazards faced by many whistleblowers increasingly grim. This chapter explores the role of the journalist/whistleblower collaboration in disclosing important, but sensitive, information involving national security. In discussing case studies of those who have braved the government’s anger, we examine not only the circumstances of these breaches, but also their political and legal repercussions.

Whistleblowing plays a crucial role in revealing organizational misconduct and systemic corruption in industry and government. This paper investigates changing practices of whistleblower activism, with particular reference to the role of solidarity and the increased role of support networks. Many modern whistleblower disclosures have revealed gaping flaws in the system of global governance related to a range of important social and economic issues, such as tax evasion, global mass surveillance, the use of torture and illegal wars of aggression. All these forms of systemic corruption are reliant on the use of secrecy havens to conceal the abuse from public scrutiny and democratic oversight. Counter-hegemonic social movements that oppose forms of systemic corruption can find important allies in those whistleblowers, who leak vital information about misconduct and corruption to the public. In this paper, we argue that there is a clear relationship of mutual support between whistleblowing and activist social movements, both in the process of whistleblowing and in furthering the campaigns of the social movements themselves. We theorize this, unpacking the processes and dynamics underlying the relationship, and offering a framework for analysis. The paper concludes with a discussion of the changing role of whistleblower activism and support networks in undertaking social reform and counter-hegemonic practice.

We analyze reactions to the U.S. government-led repression of WikiLeaks in late 2010 by actors such as Anonymous and the Pirate Parties to argue that the potential for backlash, which has been so prominent offline, is also a potential repercussion of repression online. In doing so, we use existing research to identify different ways in which bystanders might be pulled into conflicts, and examine our case for evidence of any of these forms of backlash. We also hypothesize that the net observed effect of repression is really the result of competing and/or amplifying backlash and deterrence effects; when this net effect is in favor of backlash, we call it a “net backlash effect” to indicate that there was more backlash than deterrence. We argue that net backlash occurs when repression recruits more bystanders into a conflict than it is able to deter in terms of already active participants. We also argue that backlash is a very likely outcome when Internet activism is repressed.