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Hospitality and tourism research lags in using experimental designs. This study aims to reveal prestigious scholars’ opinions and suggestions on how to effectively design and execute experimental research.

The authors conducted an open-ended survey on 187 editors and editorial board members from 22 top hospitality and tourism journals. Their answers were coded following an inductive method of coding, and a list of themes and categories was synthesized.

The results summarize common problems of this method and indicate significant barriers to making experimental studies publishable. The review criteria for experimental studies are presented from four aspects: overall design, stimuli and manipulations, data collection and reporting results.

The results provide valuable suggestions for researchers interested in experimental design in the hospitality and tourism field. The study contributes to a shift toward well-designed and well-executed experimental research in hospitality and tourism.

To the best of the authors’ knowledge, the study is the first to survey editorial board members of impactful hospitality and tourism journals to reveal their insights into the experimental methodology. The study makes significant theoretical and methodological contributions by addressing calls to understand common problems and barriers to experimental research in our field.

This paper aims to uncover various types of jaycustomer behaviors, causes of the behaviors and employees’ handling approaches in casinos, which is an underresearched sector in the literature.

Using critical incident technique (CIT), the researchers prompted 52 casino employees in Macao to recall critical incidents about jaycustomer behavior that they had encountered. The informants, then, described the circumstances that led up to the situation, the responses of customers and how they and their colleagues handled the situation. Content analysis was used to develop the categories.

The findings of this study report 9 categories of jaycustomer behaviors, 9 causes of the behaviors and 12 handling approaches. Different from previous findings, breaking a promise and instigation are identified for the first time. Such causes as a losing experience and superstition are specific to the casino industry. Strict handling approaches are rarely adopted to handle jaycustomers, especially the premium customers.

Casino operators are recommended to ensure that employees are well-trained and provide clear guidelines on handling jaycustomers. Conniving approaches should be re-evaluated. Seeking support from other personnel has to be tactical. Moreover, customers should be educated to reduce their misunderstanding of gaming and transaction procedures.

There has been increasing scholarly focus on jaycustomer behaviors. However, very less is known regarding such behaviors, their causes and employees’ handling approaches in casino, a sector which is different from other hospitality sectors. The current study unveiled jaycustomer behaviors which have not been found in previous studies and causes which are specific to the casino sector.

By conducting a longitudinal study, this study aims to investigate how the role of hotel attributes in destination competitiveness changed through the stages of pre-, amid and recovery from the crisis.

First, the latent Dirichlet allocation method was used to identify hotel attributes from 15,137 online reviews, and then a sentiment analysis was performed to determine tourist satisfaction with the subject attributes. Second, separate asymmetric impact competitor analyses were conducted for the three stages of the crisis, and their results were compared with understand how the role of the hotel attributes changed throughout the crisis.

The results revealed that the impacts of hotel attributes on tourist satisfaction and destination competitiveness differed significantly at each stage of the crisis.

This research expands the existing literature by offering valuable insights by elucidating the changing characteristics of hotel attributes at each crisis stage. The results extend the body of knowledge in destination management by providing evidence on the validity of asymmetric impact competitor analysis.

To fully understand the impact of a crisis (e.g. COVID-19) on destination competitiveness with a focus on the hotel sector, this research conducted a longitudinal study that covers three stages of the crisis (i.e. pre-, amid and post-crisis). Moreover, unlike previous studies, this research considers the asymmetric relationships between service attributes and overall tourist satisfaction, as well as competitors’ information.

This study aims to examine the effects of natural, cultural and urban resources on the city's tourism competitiveness from the residents' perspective and identifies the factors that city managers should prioritize.

The authors used multiple methods. The partial least squares structural equation modeling tested our theoretical assumption and the importance–performance map analysis provided an extra interpretation of the results to make them tangible to city managers. Data collection was done with residents of Viseu, Portugal.

The findings indicated that tourism competitiveness from the residents' perspective depends on the leisure activities they can enjoy as much as tourists, as the limits between tourism activities and everyday life are tenuous. The quality of leisure is part of residents' well-being; however, the results suggested that tourism development fails to engage residents in the destination's leisure offer. The cultural heritage is not attractive to them because it is part of their day-by-day living area or they need to enjoy the cultural offer. To accommodate residents' demands, destination managers need to improve the offer of outdoor activities and urban leisure opportunities.

The main limitations were the sample size and the data collection after a pandemic context, that is, in a period of economic crisis that reduced leisure consumption. The implications point out variables to managers prioritize to improve place management and rethink tourism competitiveness based on a citizen-centered view. It is also a way to understand residents as staycationers.

Our research contributed to urban and city research literature with meaningful findings that can help city managers improve the positive impacts of tourism on residents and enhance the integration of tourism and urban daily life.

The authors suggested strategies for integrating residents into cultural activities.

Theoretically, this study is set up in the frontier of rethinking and promoting society-centric tourism development. The research contributed to urban and city research literature with meaningful findings that can help city managers improve the positive impacts of tourism on residents and enhance the integration of tourism and urban daily life. In this direction, the authors suggest strategies for integrating residents into cultural activities.

This paper aims to identify peer-to-peer accommodation hosts’ perceived motivations and constraints, to examine the prediction of the motivation and constraint factors on hosts’ intention to continue business based on hosts’ attitudes and to explore the moderating role of the business scale.

A scale for hosts’ perceived motivators and constraints was developed. Mixed methods were used to develop and analyse a conceptual framework for demonstrating how constraints and motivations influence hosts’ behavioural intentions. Findings from interviews with hosts interpretatively supported the survey results.

Chinese hosts’ perceived constraints and motivators are identified and explained. The survey results indicate that constraints lower intention to continue one’s business and motivators heightens it. Motivators have a higher effect on attitudes and intentions than constraints do. The business scale was confirmed as a moderator in the constraint–attitude link but not in the motivator–attitude relationship.

This paper offers policy implications for governments, online platforms and hosts in terms of establishing incentives and solving problems so that Chinese hosts can sustainably operate their businesses.

This paper identifies constraints and motivators and develops a measurement scale for both simultaneously, which provides a holistic explanation of hosts’ attitude and behavioural intention. It also reveals the moderating role of the business scale. In investigating the thoughts of existing hosts operating on global and local platforms in China, this paper complements the literature, which mainly focuses on the Western context and a single global platform.

This paper aims to identify the changes of researched destinations along with the Approved Destination Status scheme to investigate the development of research problems, and to track the changes of research topics in the context of the development of China’s outbound tourism. The research methods and applied theories are also identified and analyzed.

Three large databases, namely, ScienceDirect, EBSCOhost and Google Scholar, were selected to search for published articles (i.e. 107 empirical articles and 15 review/policy articles) related to China’s outbound tourism. Thereafter, the retrieved articles were categorized and analyzed. Finally, a theoretical framework was provided for future studies on China’s outbound tourism.

The major findings indicated that the main topics related to China’s outbound tourism included market segmentation, travel motivation and travel behavior. One or two theories are generally applied to investigate a certain topic. The most common research methods are interviews and a questionnaire survey.

Future studies are suggested to apply more theories to investigate one topic. A single theory can also be applied to investigate different topics. Adopting different and innovative research methods, such as online interaction observation, can also be considered.

This study contributes to the literature through an in-depth qualitative assessment of China’s outbound tourism literature, comparing researched destinations with the Approved Destination Status policies, and reviewing articles based on research.

This paper aims to comprehensively and systematically review the state of customer relationship management (CRM) research on hospitality and propose future research agenda.

All hospitality-related CRM articles since its introduction as a concept in 1988 were collected. The retrieved articles were then chronologically and thematically analyzed.

Hospitality CRM research has rapidly grown from the initial relationship marketing concept into social CRM. Five research foci were identified, including CRM planning and implementation process, organizational support, technology and tools, customer perspectives and characteristics and outcome and impact. Three potential pitfalls were observed in the existing literature. A comprehensive research framework incorporating the five research domains and three key players was proposed.

Hospitality practitioners should take an integrated perspective on the five major domains of CRM and the three key players to ensure that informed decisions can be made.

This study contributes to the literature through its qualitative and critical assessment of existing hospitality CRM literature, which can guide future research.

This meta-analysis aims to examine and compare the pleasant ambient scent effects on consumers’ affective, cognitive and behavioural responses in the retail and hospitality sectors.

55 articles, including 102 effect sizes, are collected from electronic databases and search engines. The effect of pleasant ambient scents on consumer responses is examined using meta-regression analysis.

The results show a positive effect of pleasant ambient scent on all responses in both sectors, while the effects on cognitive and behavioural responses are stronger in hospitality than retailing. Moreover, the scent effects in hospitality research vary with method aspects, including sampling frame, research design, setting and location.

The findings provide theoretical insights on the sensory tangibilization of experience and methodological insights on designing scent research.

The stronger effect of pleasant ambient scents on cognitive and behavioural responses in a hospitality environment signals that contextual differences should not be neglected. Moreover, hospitality researchers need to stay vigilant to the methodological influence on the findings about scent effects. These findings enrich the sensory marketing literature, in which contextual comparison is scarce.

This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics between emotional cues and cognitive cues is investigated.

This research conducted two studies, which analyzed restaurant and hotel reviews collected from Yelp.com. The authors adopted linguistic inquiry and word count 2015 to code review contents and tested the hypotheses using logistic regression.

Fake reviews contain more emotional cues compared with authentic reviews. Moreover, the dynamics of emotional cues and cognitive cues are salient among negative reviews.

This research provides implications to identify fake online reviews based on linguistic cues.

This research contributes to the literature by revealing the competition of mental resources between emotional and cognitive systems when deception is for harming others. Grounded in interpersonal deception theory, this paper investigates the interactive effect and complements the literature, which mainly used emotional cues and cognitive cues individually to detect fake reviews.