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The main objective of this paper is to provide a systematic literature review (SLR) and structured insight into last mile delivery, ultimately identifying gaps in current knowledge and proposing a framework for future research direction in terms of sustainability in the area.

This paper identifies and synthesizes information from academic journals and examines “Journals and Publishing place,” “Geographic location,” “Year of Publication,” “University and Author Affiliation,” “Themes and Sub-themes,” “Theory,” “Research Design, Methods and Area” and “Industry Involvement.” A collection of online databases from 2005 to 2020 were explored, using the keywords “Last mile delivery,” “Last mile logistics,” “Last mile transportation,” “Last mile fulfillment,” “Last mile operations” and “Last mile distribution” in their title and/or abstract and/or keywords. Accordingly, a total of 281 journal articles were found in this discipline area, and data were derived from a succession of variables.

There has been significant growth in published articles concerning last mile delivery over the last 15 years (2005–2020). An in-depth review of the literature shows five dimensions of the last mile: last mile delivery, transportation, operations, distribution and logistics. Each of these dimensions is interrelated and possess clustered characteristics. For instance, last mile operations, last mile transportation and last mile delivery are operational, whereas last mile distribution is tactical, and last mile logistics possess strategic characteristics. The findings also indicate that even though the sustainability concept can be incorporated into all levels of the last mile, the current literature landscape mainly concentrates on the operational level.

This review is limited to academic sources available from Emerald Insight, Science Direct, Taylor and Francis, Springer, MDPI and IEEE containing the mentioned keywords in the title and/or abstract/or keywords. Furthermore, only papers from high-quality, peer-reviewed journals were evaluated. Other sources such as books and conference papers were not included.

This study dissects last mile delivery to produce a framework that captures and presents its complex characteristics and its interconnectedness with various related components. By analyzing last mile delivery in its entirety, the framework also helps practitioners pinpoint which levels of last mile delivery (operation, tactical or strategic) they can incorporate the concept of sustainability.

The research findings enrich the contemporary literature landscape and future work by providing a conceptual framework that incorporates the “economic,” “environmental” and “social” pillars of sustainability in all dimensions of the last mile delivery.

The purpose of this paper is to investigate the application of the dynamic vehicle routing problem for last mile distribution during disaster response. The authors explore a model that involves limited heterogeneous vehicles, multiple trips, locations with different accessibilities, uncertain demands, and anticipating new locations that are expected to build responsive last mile distribution systems.

The modified simulated annealing algorithm with variable neighborhood search for local search is used to solve the last mile distribution model based on the criterion of total travel time. A dynamic simulator that accommodates new requests from demand nodes and a sample average estimator was added to the framework to deal with the stochastic and dynamicity of the problem.

This study illustrates some practical complexities in last mile distribution during disaster response and shows the benefits of flexible vehicle routing by considering stochastic and dynamic situations.

This study only focuses day-to-day distribution on road/land transportation for distribution, and additional transportation modes need to be considered further.

The proposed model offers operational insights for government disaster agencies by highlighting the dynamic model concept for supporting relief distribution decisions. The result suggests that different characteristics and complexities of affected areas might require different distribution strategies.

This study modifies the concept of the truck and trailer routing problem to model locations with different accessibilities while anticipating the information gap for demand size and locations. The results show the importance of flexible distribution systems during a disaster for minimizing the disaster risks.

Africa has been identified as an area where higher mortality happens due to un-accessibility to health care, drugs and other health facilities. Nigeria, as one of the African countries, is not excluded from such difficulties. This study aims to examine the determinants of efficient last-mile delivery at selected health facilities and the Kaduna State Health Supplies Management Agency (KADSHMA).

The study sourced data from KADSHMA and the health facilities’ staff, with a total of 261 observations used. Likewise, the respondents were picked from warehouses of each health facility and KADSHMA. The data was analysed using the partial least square structural equation modelling analysis to estimate the relationship among the variables of the study.

The study’s findings revealed that all five variables of the study (i.e. determinants) were significantly affecting the efficient last-mile delivery. Four constructs (delivery cost [DC], delivery time [DT], mode of delivery [MD] and facilities technology [FT]) have shown a positive and significant association with efficient last-mile delivery, whereas one variable (product mix [PM]) indicated a negative and significant association with efficient last-mile delivery. The study concludes that DC, DT, MD, FT and PM played significant roles in efficient last-mile delivery.

The study provides that specific means of transportation should always be on standby to transport health supplies. Time schedules should always be prepared and adhered to when transporting health supplies to the facilities, and each facility should network with robust technology to ease communication in terms of order and order planning. Additionally, facilities should try as much as possible to reduce the varieties of products when ordering health supplies, as it will increase the efficiency of the delivery.

To the best of the authors’ knowledge, this study is the first of its kind that considered these five variables (DC, DT, MD, FT and PM) with impact on the last-mile delivery in one model, especially in the Nigerian case. This is a great contribution to knowledge, more importantly, to the last-mile delivery of the health sector. The result confirmed the importance of these determinants (DC, DT, FT and PM) of last-mile delivery efficiency in saving lives.

With the increasing awareness of global warming and the important role of last mile distribution in logistics activities, the purpose of this paper is to build an environmental and effective last mile distribution model considering fuel consumption and greenhouse gas emission, vehicle capacity and two practical delivery service options: home delivery (HD) and pickup site service (PS). This paper calls the problem as the capacitated pollution-routing problem with pickup and delivery (CPRPPD). The goal is to find an optimal route to minimize operational and environmental costs, as well as a set of optimal speeds over each arc, while respecting capacity constraints of vehicles and pickup sites.

To solve this problem, this research proposes a two-phase heuristic algorithm by combining a hybrid ant colony optimization (HACO) in the first stage and a multiple population genetic algorithm in the second stage. First, the HACO is presented to find the minimal route solution and reduce distribution cost based on optimizing the speed over each arc.

To verify the proposed CPRPPD model and algorithm, a real-world instance is conducted. Comparing with the scenario including HD service only, the scenario including both HD and PS option is more economical, which indicates that the CPRPPD model is more efficient. Besides, the results of speed optimization are significantly better than before.

The developed CPRPPD model not only minimizes delivery time and reduces the total emission cost, but also helps logistics enterprises to establish a more complete distribution system and increases customer satisfaction. The model and algorithm of this paper provide optimal support for the actual distribution activities of logistics enterprises in low-carbon environment, and also provide reference for the government to formulate energy-saving and emission reduction policies.

This paper provides a great space for the improvement of carbon emissions in the last mile distribution. The results show that the distribution arrangement including HD and PS services in the last mile adopting speed optimization can significantly reduce the carbon emission. Additionally, an integrated real-world instance is applied in this paper to illustrate the validity of the model and the effectiveness of this method.

The purpose of this paper is to formulate and solve a last-mile distribution plan problem with concern for the quality of fruits and vegetables in cold chains.

The vehicle routing problem with time windows (VRPTW) is extended based on the characteristics of fruit-and-vegetable cold chains. The properties of multiple perishable foods, continuing decline in quality, various requirements for quality levels and optimal temperature settings during vehicle transportation are considered in the VRPTW. The product quality level is defined by the estimation of residual shelf life, which changes with temperature, and is characterized by a stepped decrease during the transportation process as time goes on. A genetic algorithm (GA) is adapted to solve the problem because of its convincing ability to solve VRPTW-related problems. For this purpose, solution encoding, a fitness function and evolution operators are designed to deal with the complicated problem herein.

A distribution plan including required fleet size, vehicle routing sequence and what quality level should be shipped out to account for the quality degradation during vehicle transportation is generated. The results indicate that the fulfillment of various requirements of different customers for various fruits and vegetables and quality levels can be ensured with cost considerations.

This study presents a problem for last-mile delivery of fresh fruits and vegetables which considers multiple practical scenarios not studied previously. A solution algorithm based on a GA is developed to address this problem. The proposed model is easily applied to other types of perishable products.

This paper aims to explore the use of joint distribution to reduce environmental cost of express delivery in urban logistics.

An optimization model was developed to help design the joint distribution network. A real case in Songjiang University Town of Shanghai, China, was used to explore empirically the potential benefit of the design. Performance of the proposed joint distribution was compared with that of the current distribution design using separate deliveries.

The findings show that, using joint distribution in express delivery, a significant saving in economic cost (up to a reduction of 25%) and environmental cost (up to a reduction of 87%) can be achieved.

This study provides a reference for joint distribution network design for last-mile delivery in urban logistics.

Express delivery companies can explore the use of joint distribution to reduce operating cost and increase distribution efficiency of the industry.

Joint distribution can facilitate maximization of vehicle utilization and reduction of delivery trips. This will help reduce fuel consumption, carbon emission, as well as other externalities, such as noise and traffic congestion.

Research in joint distribution to date focuses mainly on reduction in operating cost only. Consideration of environmental impact is relatively limited. This paper fills the gap in the literature by using a real case to illustrate the significant benefit of joint distribution in reducing the negative impact of urban logistics on the environment.

This study investigated the relationship between last-mile distribution or delivery (LMD) and commodity access through the mediating role of commodity availability and commodity security and the moderating effect of supply chain integration (SCI).

The study adopted the survey research design and employed the questionnaire instrument in collecting primary data from respondents in Eastern Regional Health Institutions in Ghana. The total number of valid responses received was 204. The partial least squares structural equation modeling (PLS-SEM) approach was adopted to analyze the relationship between the study variables.

The findings showed that there is a positive and significant relationship between LMD and commodity availability as well as LMD and commodity security. Moreover, while the relationship between commodity availability and commodity access is positive and significant, that between commodity security and commodity access is positive but insignificant. Furthermore, there is a positive and statistically significant relationship between LMD and commodity access. The study discovered that the interaction between LMD and commodity access is insignificant and negatively affected by SCI.

To the best of the authors' knowledge, no previous studies have empirically verified the effect of LMD on commodity access in the presence of mediating factors such as commodity availability and commodity security and SCI as the moderating factors.

The purpose of this paper is to extend a routing model so that it may be applied to a real case study of material deliveries involved in a development operation, typical of regular humanitarian logistics, and to explore the impact of variations in available logistic assets.

The introduced model is a conceptual evolution of the study recently presented. It concerns the resource allocation and vehicle routing decisions in the well-known Haitian case. Different scenarios are analyzed and a sensitivity analysis is provided. Constraints related to transportation resources in a complex environment, transportation vehicle capacities, and delivery time restrictions are here considered.

This research shows how the logistic assets characteristics and their availability affect the distribution system performances, in terms of total distribution cost and shortages.

The present work explores the last mile distribution problem by providing a case study to assist decision makers in making effective and efficient distribution across the last mile. The research focusses upon the distribution systems management coupled with material distribution modalities.

The purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to traditional postal delivery (postie) and the recent rise of parcel lockers in Australia. The authors investigate competitive priorities and willingness to pay for key attributes of parcel delivery (mode, speed, method and time window), the role of contextual moderators such as parcel value and security and opportunities for logistics service providers in the growing e-commerce market.

A survey involving stated choice experiments has been conducted among 709 respondents in urban Australia. The authors estimated panel error component logit models, derived consumer priorities and deployed 576 Monte Carlo simulations to forecast potential delivery mode market shares.

The study results suggest that people prefer postie over drone delivery, all else equal, but that drone deliveries become competitive with large market shares if they live up to the premise that they can deliver faster and cheaper. Both drone and postie become less attractive relative to parcel lockers when there is no safe place to leave a parcel at a residence, highlighting the importance of situational context and infrastructure at the receiving end of last-mile delivery. The authors identified opportunities for chargeable add-on services, such as signature for postie and 2-h parcel deliveries for drones.

The authors offer timely and novel insights into consumers preferences towards aerial drone parcel deliveries compared to postie and lockers. Going beyond the extant engineering/operations research literature, the authors provide a starting point and add new dimensions/moderators for last-mile parcel delivery choice analysis and empirical evidence of market potential and competitive attributes of innovative versus traditional parcel delivery alternatives.

This paper aims to review the literature on “E-fulfillment” with respect to marketing and operations issues in the current dynamic and complex e-tailing environment and thereby generate significant insights.

This paper is based on a systematic literature review on e-fulfillment focusing on marketing and operations issues therein. This systematic literature review consists of a critical review on e-fulfillment under planning (review question initialisation), searching (literature search), screening (literature evaluation), extraction and synthesis and reporting phases to conceptualise e-fulfillment. A total of 122 research articles have been reviewed to explore e-fulfillment and to develop key constructs and propositions.

This review provides the following three outcomes. First, the varied-fulfillment definitions have been critically reviewed, leading to synthesis, and thereby, an e-fulfillment definition is provided. Further, the variations for e-fulfillment across product types, which have been identified as a key variable for e-fulfillment, have been explored. Second, authors find five e-fulfillment components at the marketing and operations interface: website quality, customisation strategy, distribution strategy, last mile delivery and return management. Continuing with the e-fulfillment interface with marketing, the linkages between e-fulfillment and select post-purchase consumer behaviours measures across different product types have been reviewed. The paper thus with a focus on synthesising e-fulfillment literature from a process perspective emphasises the consumer behaviour metric for measuring e-fulfillment performance.

This study would help academicians, researchers, e-tailers and practitioners to understand e-fulfillment from a process perspective. For the researcher, it presents areas for future research by giving possible research directions in this emerging area. This study also brings out the impact of e-fulfillment according to product type on the post-purchase consumer behaviour measures, which will help e-tailers to link e-fulfillment to consumer behaviour metrics.

The paper classifies the fragmented literature to develop constructs and propositions for e-fulfillment. This is the first kind of study on e-fulfillment process and its impact on select post-purchase consumer behaviour measures across product types.