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Article
Publication date: 1 May 1995

Bo Edvardsson, Lars Haglund and Jan Mattsson

Given the increasing importance of the service sector in westerneconomies, not enough research has been carried out in the field of newservice development. Reports studies…

Abstract

Given the increasing importance of the service sector in western economies, not enough research has been carried out in the field of new service development. Reports studies which explore the process of developing new services. Nine different new services launched in the Swedish market were studied in detail. Based on these studies, draws conclusions on the process.

Details

International Journal of Service Industry Management, vol. 6 no. 2
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 April 1990

Lars Berg, Bo J.A. Haglund and Colin Sanderson

The European Collaborative Health Services Studies (ECHSS) form a programme of related projects involving collaboration between research workers and health care staff in…

Abstract

The European Collaborative Health Services Studies (ECHSS) form a programme of related projects involving collaboration between research workers and health care staff in different parts of Europe. One hospital was selected from each country involved for detailed study. The programme started in 1977 with an analysis and comparison of the data routinely available from local statistical sources on the supply of resources and levels of activity. Management ratios based on the ‘triangle’ of staff, beds and population were developed, and very substantial variation was found. This urns followed by analyses of case mix and a cross‐sectional ‘census’ of all those occupying beds in the hospitals concerned. The second five‐year period of the pro‐gramme took three complimentary directions. Work on hospital care became more focused; and patients with selected ‘tracer conditions’ were studied progressively, looking in more detail at the process of health care for comparable groups of patients. At the same time the scope of the ECHSS broadened to include problems at the interface between secondary and primary care, and to provide ‘profiles’ of each local area which included their demography and geography as well as an inventory of health care resources and activity. This paper traces the evolution of the series of studies involved, and summarises some of their conclusions.

Details

Journal of Management in Medicine, vol. 4 no. 4
Type: Research Article
ISSN: 0268-9235

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Article
Publication date: 20 July 2010

Agneta Schröder, Bodil Wilde Larsson, Gerd Ahlström and Lars‐Olov Lundqvist

The purpose of this paper is to test the psychometric properties and dimensionality of a new instrument, quality in psychiatric care (QPC), and to describe and compare…

Abstract

Purpose

The purpose of this paper is to test the psychometric properties and dimensionality of a new instrument, quality in psychiatric care (QPC), and to describe and compare quality of care among in‐patients as measured by this instrument.

Design/methodology/approach

The instrument quality in psychiatric care measures patients' experiences regarding quality of care. The instrument is based on a definition of quality of care from the patients' perspective. A sample of 265 in‐patients at eight general psychiatric wards in Sweden was assessed.

Findings

Exploratory factor analysis revealed that the original five‐dimensional 69‐item QPC was better with six dimensions and reduced to 30 items, hereinafter denoted quality in psychiatric care‐in‐patients (QPC‐IP) with retained internal consistency. The patients' ratings of quality of care were generally high; the highest rating was for quality of encounter and the lowest for participation.

Research limitations/implications

Analysis of the dropouts was not possible because of incomplete registrations at the wards.

Practical implications

QPC‐IP is a simple, inexpensive and quick way to evaluate quality of care and thus contributes to health care improvement in the field of psychiatry.

Originality/value

The new 30 items instrument, QPC‐IP includes important aspects of patients' perceptions of quality of care. The QPC‐IP is psychometrically adequate and thus recommended for evaluating patients' experiences of the quality of psychiatric care.

Details

International Journal of Health Care Quality Assurance, vol. 23 no. 6
Type: Research Article
ISSN: 0952-6862

Keywords

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Article
Publication date: 1 August 2001

Abstract

Details

Microelectronics International, vol. 18 no. 2
Type: Research Article
ISSN: 1356-5362

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Article
Publication date: 1 February 2005

Lars Seldén

To review critically the applicability of Grounded Theory.

Abstract

Purpose

To review critically the applicability of Grounded Theory.

Design/methodology/approach

Two perspectives are used: that of the author's personal experience and that of the internal pros and cons of Grounded Theory.

Findings

Grounded Theory is called into question regarding problems with pre‐understanding, with everyday knowledge, with disconnection of context, and with coding procedure.

Practical implications

It is important to think twice before using Grounded Theory in spite of its promising features at the outset.

Originality/value

Empirically and theoretically founded critique of Grounded Theory

Details

Journal of Documentation, vol. 61 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

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Article
Publication date: 1 February 1992

Malcolm Getz

Mathematica is computer software from Wolfram Research, Inc. Mathematica provides an environment for manipulating mathematical ideas symbolically. For example, you can ask…

Abstract

Mathematica is computer software from Wolfram Research, Inc. Mathematica provides an environment for manipulating mathematical ideas symbolically. For example, you can ask Mathematica to factor[X2−Y2]and Mathematica will return: (X−Y)(X+Y). You can as easily deal with the equation for a line in algebra as take the derivative of a function in calculus, or solve an elaborate mathematical model in engineering or economics. Mathematica, then, allows you to use the language of mathematics with about the same terms as in a textbook and about the same ease as doing arithmetic on a calculator.

Details

The Bottom Line, vol. 5 no. 2
Type: Research Article
ISSN: 0888-045X

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Article
Publication date: 8 March 2013

Bo Edvardsson, Thomas Meiren, Adrienne Schäfer and Lars Witell

The aim of this study is to investigate the role of key strategic factors in new service development (NSD). In particular, the role of service development strategy, a…

Abstract

Purpose

The aim of this study is to investigate the role of key strategic factors in new service development (NSD). In particular, the role of service development strategy, a formalised development process, integrated development teams and customer co‐creation were investigated and the results were compared with managers' beliefs.

Design/methodology/approach

The study used a sample of more than 500 service development projects to test a NSD conceptual model. Regression analysis was used to test the relative importance of the key strategic factors, and the results were compared with managers' beliefs.

Findings

The results show that managers believe that customer co‐creation is most important in order to succeed with NSD. However, contrary to management belief, a service development strategy is the “missing link” in improving NSD performance. In addition, the research highlighted an interaction effect between integrated development teams and customer co‐creation, which means that project managers should focus on individual competencies on the development team and how they interact with customers throughout the NSD process.

Originality/value

For a long time, NSD has failed to receive the attention it deserves, not just in practice but also in service research. This study shows that the number of new services put on the market and then withdrawn because of low sales remains as high as 43 per cent. This paper contributes knowledge on how to reduce the number of failures in NSD by pointing out the key strategic factors that influence NSD performance.

Details

Journal of Service Management, vol. 24 no. 1
Type: Research Article
ISSN: 1757-5818

Keywords

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