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Article
Publication date: 6 July 2015

Katharine Ridgway O'Brien, Larry R. Martinez, Enrica N. Ruggs, Jan Rinehart and Michelle R Hebl

This paper aims to highlight interventions that promote female (and male) faculty’s ability to balance work-family issues at a specific academic institution, in response…

Abstract

Purpose

This paper aims to highlight interventions that promote female (and male) faculty’s ability to balance work-family issues at a specific academic institution, in response to a demand in the literature that examines the intersection between research and implementation of organizational policies within a university setting.

Design/methodology/approach

Using a case study framework, the researchers present qualitative experiences and quantitative data to evaluate the successful application of a work-family balance and organizational climate improvement initiative within an academic setting.

Findings

By highlighting specific examples of work-family and climate initiatives at the individual, organization, and community levels, this case study presents several ways in which academic institutions specifically, and organizations generally, can implement policies that make a difference.

Practical implications

Successful implementation of work-family balance and family-friendly organizational policies can positively impact employees.

Originality/value

Our goal is to highlight and provide data showing a specific example of how female (and male) faculty members’ experiences can be (and have been) improved in a prototype institution.

Details

Gender in Management: An International Journal, vol. 30 no. 5
Type: Research Article
ISSN: 1754-2413

Keywords

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Article
Publication date: 9 August 2018

Shi Xu and Larry Martinez

This paper aims to introduce latent growth curve modeling (LGCM) as a statistical technique to analyze repeated measures of longitudinal data to researchers in hospitality…

Abstract

Purpose

This paper aims to introduce latent growth curve modeling (LGCM) as a statistical technique to analyze repeated measures of longitudinal data to researchers in hospitality management.

Design/methodology/approach

First, the basics and extensions of LGCM are explained. Second, this paper reviews three existing empirical hospitality research studies that could have benefitted from LGCM but did not use this methodology. Third, this paper provides an overview of two specific illustrative examples of how the current authors have already used LGCM for hospitality research.

Findings

Based on explaining the basics of LGCM, delineating two examples using LGCM method and presenting new research avenues that would use LGCM to advance theoretical knowledge, this paper shows how LGCM represents a leap forward in the promotion of more rigorous research in hospitality management.

Originality/value

This paper is the first in hospitality to call for research based on LGCM and provide hands-on demonstrations and an agenda for this methodology.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 11
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 30 October 2019

Shi Xu, Larry Martinez and Nicholas A. Smith

The purpose of this paper is to investigate the impact of service providers’ attractiveness in service jobs and examine the underlying psychological mechanisms that may…

Abstract

Purpose

The purpose of this paper is to investigate the impact of service providers’ attractiveness in service jobs and examine the underlying psychological mechanisms that may explain consumers’ different attitudes and potential behavior.

Design/methodology/approach

An experimental design was used in this paper. Study 1 used a scenario depicting a front-desk agent performing check-in procedures and Study 2 used a scenario depicting a restaurant server. Data were analyzed using Hayes’ (2013) PROCESS macro.

Findings

Study 1 demonstrated the mediating effect of perceived interpersonal skills in the relations between front desk agent attractiveness and participant positive word-of-mouth and service satisfaction. Study 2 reaffirmed this finding and showed that the attractiveness of servers positively impacted participants’ perceptions of the servers’ interpersonal skill and participants’ tipping behavior. Furthermore, the relation between attractiveness and interpersonal skills was moderated by servers’ genders and participants’ levels of self-esteem, such that the effect was stronger in response to female servers for participants with relatively low self-esteem. In addition, the effect of the three-way interaction among server gender, server’s level of attractiveness, and participant’s level of self-esteem on tipping was mediated by participant’s perceived interpersonal skills.

Originality/value

This paper investigated the under-researched constructs of participants’ self-esteem and service providers’ gender and their moderating roles within the service context. These results suggest that responses to service providers can be impacted by the attractiveness and gender of the provider and customers’ self-esteems, despite equivalent objective performance of the provider.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 21 November 2016

Ali Omar Jifri, Paul Drnevich and Larry Tribble

While previous strategy research has provided significant attention to resource slack and its important roles in firm performance, particularly through strategic agility…

Abstract

Purpose

While previous strategy research has provided significant attention to resource slack and its important roles in firm performance, particularly through strategic agility and flexibility in responding to environmental conditions, the majority of such theory and empirical work was developed for large business contexts. Therefore, the understanding of the relative contributions of absorbed and potential slack, particularly for resource-constrained small businesses, remains largely under theorized and unexamined. As many small businesses often face internal resource limitations, the ability to access external resources, in addition to internal resources, is likely significant, for firm performance, especially when small firms face high economic uncertainty. The paper aims to discuss these issues.

Design/methodology/approach

In this paper the authors utilize a data set from National Federation of Independent Business on small business economic trends. The sample consists of approximately 13,000 US-based small and medium businesses.

Findings

The findings highlight the importance of resource slack in firm performance offering general support for the applicability of classic management theories to the small business context. Environmental hostility and competitive intensity appear to positively moderate the observed relationship between both absorbed and potential resource slack and performance, but in different ways. Environmental hostility positively moderates the relationship between potential slack and firm performance, while competitive intensity positively moderates the relationship between absorbed slack and firm performance.

Research limitations/implications

Because most classic theories in strategic management were only theorized for, and examined through, large organizations, entrepreneurship research should consider these potential limitations and carefully consider factors differing between large and small firms.

Practical implications

Business owners and managers should be aware that not all types of slack have equal performance implications. Absorbed slack is extremely valuable in highly competitive situation. Therefore, business owners should develop plans to recover absorbed slack during highly competitive situations as a defensive strategy. One the other hand, potential slack forces more accountability, which lowers the possibility of small firms using it to engage in price wars, but it is extremely valuable during worsening economic conditions.

Originality/value

In this paper the authors separate absorbed slack from potential slack conceptually and then test their individual effects on firm performance. Through this study, the authors establish boundary conditions for the important role of resource slack on performance through the moderating roles of environmental hostility and competitive intensity.

Details

Journal of Strategy and Management, vol. 9 no. 4
Type: Research Article
ISSN: 1755-425X

Keywords

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Book part
Publication date: 15 April 2020

Helen Jefferson Lenskyj

Abstract

Details

The Olympic Games: A Critical Approach
Type: Book
ISBN: 978-1-83867-776-3

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Article
Publication date: 22 April 2008

Dawn H. Pearcy, Delvon B. Parker and Larry C. Giunipero

With ever‐increasing competitive pressures, growing numbers of firms use electronic procurement (e‐procurement) in an attempt to reduce costs and increase profitability…

Abstract

With ever‐increasing competitive pressures, growing numbers of firms use electronic procurement (e‐procurement) in an attempt to reduce costs and increase profitability. Academicians and practitioners alike agree that one of the most important benefits of e‐procurement is its ability to facilitate integration within the firm and across the supply chain. However, there is much to be discovered about the prevalence of actual implementation of e‐procurement. The purpose of this study is to empirically examine the extent to which firms operating in diverse industries use nine different e‐procurement tools that differ in their ability to facilitate supply chain integration. The survey data were provided by a sample of 142 members of the Institute for Supply Management (ISM). Factor analysis revealed that the group of nine e‐procurement tools could be categorized into two types: basic, single‐process tools and integrative tools. A t‐test of the mean differences between each type of e‐procurement tool revealed that firms used basic, single‐process tools to a greater extent than they used integrative forms of e‐procurement. To further explore firms’ use of e‐procurement, we attempted to ascertain whether the industry in which a firm operates impacts use. Logistic regression revealed that firm sector has an effect on the use of integrative eprocurement tools, with firms operating in the petroleum and the transportation equipment sectors being less likely to use them than their manufacturing counterparts. These findings are important, as previous research indicates that effective supply chain integration is associated with improvements in production planning, inventory management, distribution, and overall supply chain performance.

Details

American Journal of Business, vol. 23 no. 1
Type: Research Article
ISSN: 1935-5181

Keywords

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Article
Publication date: 1 March 2010

Abstract

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 22 no. 4
Type: Research Article
ISSN: 1096-3367

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Article
Publication date: 1 March 2010

Abstract

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 22 no. 3
Type: Research Article
ISSN: 1096-3367

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Article
Publication date: 1 June 2011

Mehmet Doruk Özügül and Hüseyin Cengiz

Since sustainability is an optimization between physical (both natural and man-made), economic and social dimensions of development and conservation, plans, policies and…

Abstract

Since sustainability is an optimization between physical (both natural and man-made), economic and social dimensions of development and conservation, plans, policies and applications in rapidly growing metropolises play a pivotal role for manifestation of this challenge. This article consists of three inter-related parts. First, core issues of a sustainable master plan are identified from a wide range of readings of the current literature. Second, as one of the most populated and rapidly growing metropolises of the world, Istanbul's master plans between 1980 and 2009 are evaluated in terms of their convenience to the core issues of sustainability. Finally in context of sustainability, the actual position of Istanbul is criticized on the basis of some additional qualitative and quantitative data. The above-mentioned core issues are: urban compactness, sustainable transportation, conservation of historical heritage, a clear balance between nature and man-made environments / permeability of the built environment (for natural corridors), protection of vulnerable natural assets, rehabilitation of natural ecosystems, natural resource management, a place-based economy, control of the population pressure over the environment, (low-income) housing, provision of social equity and cultural diversity. Consideration of these issues aids in analyzing the main policies of the three master plans (1980, 1995 and 2009) in context of sustainability on the one hand and picturing today's Istanbul, on the other. In fact the gap between planning and the actual situation is a characteristic problem for developing countries where illegal developments are almost legitimate. In these countries, planning also suffers from guiding development in sustainable terms due to lack of institutional capacity, participation and inadequate legal arrangements. In brief, this article focuses on the reasons and consequences of such a gap in the case of a rapidly growing metropolis.

Details

Open House International, vol. 36 no. 2
Type: Research Article
ISSN: 0168-2601

Keywords

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Article
Publication date: 1 February 2018

Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang

The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics…

Abstract

Purpose

The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this paper provides a broad range of ideas to spur conceptual and empirical research related to service operations and encourage the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations.

Design/methodology/approach

Based on a Delphi study, described in the companion article, “Service Operations: What Have We Learned?,” the panel identified eight key research themes in service operations where leading-edge research is being done or has yet to be done (Victorino et al., 2018). In this paper, three or four topics within each theme are selected and multiple questions for each topic are proposed to guide research efforts. The topics and questions, while wide-ranging, are only representative of the many ongoing research opportunities related to service operations.

Findings

The field of service operations has many interesting research topics and questions that are largely unexplored. Furthermore, these research areas are not only increasingly integrative across multiple themes within operations but often transcend functional disciplines. This creates opportunities for ever more impactful research with a greater reach throughout the service system and suggests that service researchers, regardless of functional affiliation, can contribute to the ongoing conversation on the role of service operations in value creation.

Originality/value

Leveraging the collective knowledge of the JOSM Service Operations Expert Research Panel to expand on the research themes generated from the Delphi study, novel questions for future study are put forward. Recognizing that the number of potential research questions is virtually unlimited, summary questions by theme and topic are also provided. These questions represent a synopsis of the individual questions and can serve as a quick reference guide for researchers interested in pursuing new directions in conceptual and empirical research in service operations. This summary also serves as a framework to facilitate the formulation of additional research topics and questions.

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