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Various decision opinions comprise the foundation of emergency decision-making. However, decision-makers have difficulty establishing trust relationships within a short time because of decision-making groups being temporary. The paper aims to develop an ambiguity-incorporated opinion formation model that considers ambiguous opinions on relevant risks from a psychological perspective during the consensus reaching process.

Addressing the problem of forming a consensus decision-making opinion in an ambiguous environment and relevant risk opinions, different social network structures were first proposed. Subsequently, psychological factors affecting the decision-makers' perception of ambiguous opinions and tolerance for ambiguity under the multi-risk factors were considered. Accordingly, an ambiguity-incorporated opinion formation model was proposed by considering the ambiguity and relevant opinions on multi-risk factors.

A comparison between the ambiguity-incorporated opinion formation model and the F–J model illustrates the superiority of the proposed model. By applying the two types of network structures in the simulation process, the results indicate that the convergence of opinions will be affected by different decision-making network structures.

The research provides a novel opinion formation model incorporating psychological factors and relevant opinions in the emergency decision-making process and provides decision support for practitioners to quantify the influence of ambiguous opinions. The research allows the practitioners to be aware of the influence of different social network structures on opinion formation and avoid inaccurate opinion formation due to unreasonable grouping in emergency decision-making.

How to identify the critical success factors (CSFs) of public health emergencies (PHEs) is of great practical significance to carry out a scientific and effective risk assessment. The purpose of this paper is to address this issue.

In this paper, the authors propose a new approach to identify the CSFs by hesitant fuzzy linguistic set and a Decision-Making Trial and Evaluation Laboratory (DEMATEL) approach. First, a larger group of experts are clustered into three groups according to similarity degree. Then, the weight of each cluster is determined by the maximum consensus method, and the overall direct influence matrix is obtained by clustering with hesitant fuzzy linguistic weighted geometric (HFLWG) operators. Finally, the overall direct influence matrix is transformed into the crisp direct impact matrix by the score function, and 11 CSFs of PHEs are identified by using the extended DEMATEL method.

In addition, an example of PHEs shows that the approach has good identification applicability. The approach can be used to solve the problems of fuzziness and subjectivity in linguistic assessments, and it can be applied to identify the customer service framework with the linguistic assessments process in emergency management.

This paper extends the above DEMATEL method to study in the hesitant fuzzy linguistic context. This proposed hybrid approach has a wider application in the high-risk area where disasters frequently occur.

For some specific multi-criteria decision-making (MCDM) problems, especially in emergency situations, because of the feature of criteria and other fuzzy factors, it is more appropriate that values of different criteria are expressed in their correspondingly appropriate value types. The purpose of this paper is to build a multi-criteria group decision-making (MCGDM) model dealing with heterogeneous information based on distance-based VIKOR to solve emergency supplier selection in practice appropriately and flexibly, where a compromise solution is more acceptable and suitable.

This paper extends the classical VIKOR to a generalized distance-based VIKOR to handle heterogeneous information containing crisp number, interval number, intuitionistic fuzzy number and hesitant fuzzy linguistic value, and develops an MCGDM model based on the distance-based VIKOR to handle the multi-criteria heterogeneous information in practice. This paper also introduces a parameter called non-fuzzy degree for each type of heterogeneous value to moderate the computation on aggregating heterogeneous hybrid distances.

The proposed distance-based model can handle the heterogeneous information appropriately and flexibly because the computational process is directly operated on the heterogeneous information based on generalized distance without a transformation process, which can improve the decision-making efficiency and reduce information loss. An example of emergency supplier selection is given to illustrate the proposed method.

This paper develops an MCGDM model based on the distance-based VIKOR to handle heterogeneous information appropriately and flexibly. In emergency supplier selection situations, the proposed decision-making model allows the decision-makers to express their judgments on criteria in their appropriate value types.

This paper aims to demonstrate how to make emergency decision when decision makers face a complex and turbulent environment that needs quite different decision-making processes from conventional ones. Traditional decision techniques cannot meet the demands of today’s social stability and security.

The main work is to develop an instance-driven classifier for the emergency categories based upon three fuzzy measures: features for an instance, solution for the instance and effect evaluation of the outcome. First, the information collected from the past emergency events is encodes into a prototype model. Second, a three-dimensional space that describes the locations and mutual distance relationships of the emergency events in different emergency prototypes is formulated. Third, for any new emergency event to be classified, the nearest emergency prototype is identified in the three-dimensional space and is classified into that category.

An instance-driven classifier based on prototype theory helps decision makers to describe emergency concept more clearly. The maximizing deviation model is constructed to determine the optimal relative weights of features according to the characteristics of the new instance, such that every customized feature space maximizes the influence of features shared by members of the category. Comparisons and discusses of the proposed method with other existing methods are given.

To reduce the affection to economic development, more and more countries have recognized the importance of emergency response solutions as an indispensable activity. In a new emergency instance, it is very challengeable for a decision maker to form a rational and feasible humanitarian aids scheme under the time pressure. After selecting a most suitable prototype, decision makers can learn most relevant experience and lessons in the emergency profile database and generate plan for the new instance. The proposed approach is to effectively make full use of inhomogeneous information in different types of resources and optimize resource allocation.

The combination of instances can reflect different aspects of a prototype. This feature solves the problem of insufficient learning data, which is a significant characteristic of emergency decision-making. It can be seen as a customized classification mechanism, while the previous classifiers always assume key features of a category.

The aim of this paper is to propose an optimization method for determining the emergency action, in which the compatibility between emergency alternatives and the collaborative relationship between departments are considered.

The individual emergency cost and individual emergency effect of each emergency alternative are calculated. And the collaborative emergency cost and collaborative emergency effect associated with a pair of emergency alternatives are calculated. Then, a bi-objective programming model maximizing the total emergency effect and minimizing the total emergency cost is constructed. A novel nondominated sorting genetic algorithm II (NNSGA II) is designed to solve the constructed model, subsequently. Finally, an example is given to illustrate the use of the proposed method, and the performance of NNSGA II is evaluated through a simulation experiment.

This paper proposes an effective method to manage complex emergency events that requires the coordinations of multiple departments. Also, this paper provides a new algorithm to determine an appropriate emergency action that performs well in managing both the emergency cost and emergency effect.

The findings contribute to the current methods in the field of emergency management. The method is used for dealing with the individual information of emergency alternatives and the collaborative information associated with a pair of alternatives.

Building circulation has an important impact on human comfort of buildings and is one of the critical factors in building design. A quantitative walkability evaluation of building circulation can benefit both building design and operation. However, indoor walkability of building circulation is determined not only by objective path features but also by subjective user preference. How to incorporate the preference from a large group of users into the design process is still a challenging issue.

This study proposes a participatory framework of indoor path walkability evaluation based on user preference. Hierarchical indicators are developed to objectively measure indoor path features. Furthermore, group decision-making theory is adopted to aggregate individual user preference into user common preference for determining the relative indicator weights. Finally, integrated walkability scores (IWSs) are calculated to evaluate indoor path walkability quantitatively.

A total of three case scenarios demonstrate that the proposed evaluation framework provides an efficient way for designers and owners to measure user preference quantitatively, analyze building circulations based on user preference and compare the walkability of different building design schemes.

The developed methods provide an efficient way for designers and owners to measure user preference quantitatively, analyze building circulations based on user preference and compare the walkability of different building design schemes.

This study develops a comprehensive and quantitative walkability evaluation approach that considers both objective path features and subjective user preference derived from user characteristics and walking purposes, which provides an effective way to incorporate user feedback into the building design process and operation.

Most of the existing studies on the evolution of emergency topics in social media focused on the emergency information demand of fixed user type in emergency while ignoring the changing roles of stakeholders during the emergency. Thus in this study, a three-dimensional dynamic topic evolution model is proposed, in which fine grained division of time, dynamic identification of stakeholders in the emergency, and emergency topic evolution based on both timeline and stakeholder's type are all considered.

Particularly the relevance between the tweets posted and the topic of emergency, the influence on the social network, and the attention of emergency topic are as well taken into account to quantitatively calculate the weight and ranking of stakeholders at different stages of the emergency. To verify the proposed model, an experimental demonstration was carried out under an emergency event posted on social media.

The results show that (1) based on the three-dimensional dynamic topic evolution model, the composition and ranking of stakeholders have obvious differences at different stages; (2) the emergency information needs and the sharing behavior of stakeholders on emergency information also indicate different preferences where the topic concerns of stakeholders at different stages have a strong relationship with their weight ranking; (3) the emergency topic evolution considering both the dynamics of emergency stakeholders and emergency information demand could more accurately reflect the changing regularity of social media users' attention to information in emergency events.

This study is one of first to investigate the emergency topic evaluation on social media by considering the dynamic changes of various stakeholders in emergency. It could not only theoretically provide more accurate method to understand how users share and search emergency information in social media, but also practically signify an information recommendation way in social media for emergency tracking.

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-02-2021-0098.

COVID-19, an infectious disease first identified in China, has resulted in an ongoing pandemic all over the world. Most of the countries have been experiencing a difficult period during the fighting of this pandemic. The purpose of this study is to explore the effect of privacy concerns and cultural differences on public opinion related to the pandemic. The authors conducted a comparative analysis of public opinion in the US and in China as a case study, in order to determine the results.

National policies on important issues faced during the COVID-19 pandemic in the US and in China were examined through a comparative analysis. The authors used text clustering and visualization to mine public opinion on two popular social media platforms, Twitter and Weibo. From the perspectives of concern for privacy and of national culture, this study combines qualitative and quantitative analysis to discover the acceptance level of national policies by the public in the two countries.

The anti-pandemic policies and measures of the US and China reflect the different characteristics of their respective political systems and national cultures. When considering the culture of the US, it is hard to establish and enforce a rigorous regulation on either mask wearing in public or home quarantine on the national level. The opinions of US people are diverse, regarding national COVID-19 policies, but they are rather unified on privacy issues. On the other hand, Chinese people show a high acceptance of national policies based on their mask-wearing customs and their culture of collectivism.

Prior studies have paid insufficient attention to the ways in which user privacy and cultural difference affect public opinion on national policies between the US and China. This case study that compares public opinion on current and topical issues which are closely bound up with public life shows originality, as it innovatively provides a cross-cultural perspective on the research of public opinion dissemination during emergencies by considering the ongoing COVID-19 pandemic.

Three-parameter interval grey numbers (TPIGNs) have been extensively studied as an extended form of interval numbers. However, most existing TPIGN multi-attribute decision-making methods only consider the similarity of positions, ignore the similarity of developmental directions and focus primarily on static evaluation. To address these limitations, in this study, the authors propose a dynamic technique for order preference by similarity to an ideal solution (TOPSIS) based on modified Jaccard similarity and angle similarity for TPIGNs.

First, the authors extend Jaccard similarity to a TPIGN environment to represent positional similarity. A simple example is provided to illustrate the limitations of the traditional Jaccard similarity. Then, the authors introduce an angle similarity measure to represent developmental directional similarity. Finally, a dynamic TOPSIS model is constructed by incorporating time-series data into conventional two-dimensional static data. Stage weights are obtained by an objective function designed to maximize the amount and minimize the fluctuation of decision information. A quadratic weighting method is adopted to derive the overall evaluation value of alternatives.

To evaluate the effectiveness of the proposed method, this study takes the pre-assessment of ice disaster and the selection of cooperative enterprises as examples. The authors then provide the results of comparative and sensitivity analyses, which demonstrate the effectiveness and flexibility of the proposed method.

The proposed TOPSIS method in a TPIGN environment can take a more holistic and dynamic perspective for decision-making, which helps mitigate the limitations of single-perspective or static evaluations.

The purpose of this paper is to describe research, the objective of which was the development of models, methodologies, and tools for the realization of the multimedia platform for emergency management in technological systems.

This objective was achieved through the operationalization of the following major tasks: the theoretical research on the specific characteristics of emergency management system structure and processes; definition of educational structures, processes, and subjects for emergency management; development of models and software tools for the analysis of emergency development; development of information (web) services to support the collaborative decision making.

A model of multimedia platform for emergency management in technological systems has been developed, which defines emergency services with appropriate information infrastructure, the structure and characteristics of the interoperability system and their mutual communication.

Further research should result in: the concrete structure and processes of virtual organisation for emergency management in technological systems; software for the support of collaborative decision making; models for emergency management education and training based on multimedia technologies. The limitations are primarily related to model implementation, since there are no suitable emergency databases.

The platform can be used by: industrial companies, companies that provide building maintenance, public services, insurance companies, educational institutions, local authorities (by an adequate upgrade of models and software).

This paper presents the information flow identified in emergency management and the structure of a multimedia platform which, by creating favourable environment for collaborative decision making, enables effective and efficient emergency management in technological systems, as well as emergency management education and training.