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The language of resilience is increasingly used by International organizations that seek to respond to contemporary social, economic, and environmental crises. This paper focuses on the World Bank’s World Development Reports, and its uses of resilience. By deploying a quantitative critical discourse analysis, this paper shows how in the recent years resilience has gained traction within the Bank’s discourse. It further analyses the evolution of the genre, the style, and the ideational content of the Bank’s discourse related to resilience. Resilience is now depicted as something that can be built and not just observed. Furthermore, it is increasingly reified in these reports and ascribed to a whole gamut of entities. The ontological indistinction of resilience reinforces its fit with contemporary neoliberal governance.

Missing in most of the research on selling has been an examination of the process from the point of view of the customer. When satisfaction in selling has been considered, researchers have focused on the satisfaction of the salesperson with his job and/or the impact of this job satisfaction on performance (e.g. Bluen, Barling & Burns, 1990; Churchill, Ford & Walker, 1979; Pruden & Peterson, 1971). To concentrate on salesperson performance while neglecting customers is to ignore the most important half of the relationship between buyers and sellers and entirely disregards the marketing concept and the streams of research in customer satisfaction. This research takes a different approach and examines customers’ satisfaction with salespeople.

University students often struggle with academic writing because of the challenges involved in negotiating the hidden rules and implicit discursive practices in academic writing. An academic literacies approach has emphasized writing as social practice and recognized that the literacy practices of the university are often epistemological. Blogs provide an opportunity for students to immerse themselves in situated, socially interactive writing in academic contexts. This study sought to explore blog writing from an academic literacies perspective. Data were collected from of two cohorts of students (Winter 2010 and 2011 terms) participating in a small university fourth year seminar class. The data consisted of blog postings from the two cohorts, interviews with the instructor, and course evaluations. The blog posts and comments were analysed using an intertextual analytical framework. Findings indicate that students do develop academic literacies through blog writing because of particular features of blogs: the immediate audience, the flexibility of purpose of blogs and the informal style of language.

This chapter focusses on the contribution of health professionals' communication competences to patients. We propose a model of communication to be used in the therapeutic relationship, supported by a literature review. The methodology is qualitative. Four focus groups (FGs) composed of Portuguese health professionals (N = 25), such as medical doctors, nurses and professors in health fields, were conducted during 2017 and 2018. All the participants of FGs validated a three-factor aggregated and interdependent model, which is composed of assertiveness, clear language and positivity (ACP model). The factors reinforce the therapeutic relationship and improve health literacy, thus reinforcing the patient's health and well-being. The argument is that health is wealth, so if the communication can improve health, then this has positive social implications. The study is a response to the lack of consensus in the literature on what specific and operative communication competences the health professional should perform in clinical encounters with the patients, and how these competences can improve, in the final instance, their health and well-being.

In the context of intense intercultural experience, the individual’s identity is often transformed by the forces of acculturation. Unexpectedly powerful demands, influences, and resistances buffet the values, beliefs, and behaviors of the sojourner, leading to confusion, and eventually resolution of profound identity issues. The resulting sense of being between two cultures or more, living at the edges of each, but rarely at the center, can be called cultural marginality. When these issues remain unresolved, the person is often confounded by the demands, and feels alienated in a state called encapsulated marginality. The constructive marginal resolves these questions by integrating choices from each culture of which the person is a part, choosing the appropriate frame of reference, and taking action appropriate for the context.

Global leaders need to recognize the characteristics of the marginal identity and leverage the skills the marginal brings to the organization. The mindset of hybrid professionals fosters increased creativity, culturally appropriate problem solving, and collaboration with other culture partners. Educators, trainers, and coaches can design developmental opportunities for sojourners to acculturate to new environments in a way that potentiates their intercultural competence and comfort with their bicultural mindset. By viewing a complex cultural identity as an asset to the organization, global leaders can avoid the common pitfall of overlooking cultural marginals and instead maximize their contribution to globalization.

This chapter helps us to understand the staffing and workflow ramifications of Linked Data. A survey of the current state of metadata work, compared to the possibilities and intentions of Linked Data modeling and technology, allows us to make a needs assessment for future planning. Findings are that current trends in metadata work – distributed production alongside centralized management, iterative and collaborative resource description – are appropriate in a Linked Data environment, and should be further cultivated. A plan for training staff on the conceptual modeling of Linked Data is also outlined, together providing a launching pad to begin organizational planning for Linked Data.

Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.

Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.