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1 – 10 of over 30000Naeem Akhtar, Xianglan Chen, Umar Iqbal Siddiqi, Guojun Zeng and Tahir Islam
To address critical research gaps in the extant literature, the present study develops a model that links language constraints in hotel attributes—core and facilitating––with…
Abstract
Purpose
To address critical research gaps in the extant literature, the present study develops a model that links language constraints in hotel attributes—core and facilitating––with consumers' offendedness (CO) and examines the consequent behavioral intentions of an offended consumer. For this purpose, it investigates (1) the role of language constraints in core and facilitating attributes in shaping CO, (2) how CO relates to adverse behavioral outcomes and (3) the moderating role of attribution of service failure (ASF) between language constraints and CO.
Design/methodology/approach
The present research used convenience sampling and collected data from 398 inbound tourists in Beijing through a survey questionnaire. The study performs measurement and structural evaluation by employing Amos Graphics 24.0 and moderation analysis through IBM SPSS 25.0.
Findings
The study examines language constraints in China's hospitality context, which restricts its generalizability. However, it serves as a better approach to examine the tourists who visit other Western hotels in China and unveils the factors contributing to CO.
Research limitations/implications
The study examines language constraints in Chinese hotels, which restrict its generalizability. It serves as a better approach to examine the tourists who visit other Western hotels in China and unveils the factors contributing to CO.
Originality/value
Few studies validate communication barriers in service encounters in hotel services and apprehend related outcomes. The present study takes a unique initiative in the context of China and examines the role of language constraints in core and facilitating hotel attributes in service encounters at Chinese hotels. This study informs the Chinese hotel industry and international destination firms to understand the language constraints in service encounters to further their strategies to overcome threats and tap potential opportunities.
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Ayesha Afzal, Basit Shafiq, Shafay Shamail and Nabil Adam
This paper reviews existing business process (BP) modeling languages that are widely used in the industry as well as recent research work on modeling and analysis of BPs in the…
Abstract
Purpose
This paper reviews existing business process (BP) modeling languages that are widely used in the industry as well as recent research work on modeling and analysis of BPs in the service-oriented environment and Internetware-based software paradigm. BPs in such environment are different from traditional BPs due to loose coupling of partner services, dynamic and on-the-fly selection of partners and run-time process adaptability. The unique characteristics of these BPs require formal modeling of the requirements and constraints in each phase of their life cycle, including design phase, implementation and deployment phase and execution phase.
Design/methodology/approach
The paper first provides a categorization of typical user requirements in each phase of the BP life cycle. Then a detailed comparison of the selected languages with respect to their requirement modeling and analysis capabilities in each of the identified categories is provided. The paper also discusses new requirements engineering research challenges arising from future software needs and emerging trends in software engineering in the context of Web-services-based BPs and Internetware.
Findings
There is a need to have a framework that provides support for user requirements modeling and analysis for all the phases of BP life cycle in an integrated manner. Such a framework would be useful not only in resolving the inconsistencies between requirements across phases but also in addressing the issues related to BP evolution due to changes in user requirements over time. Moreover, with the Internet of things (IoT) adoption in BPM, there is a need to have an integrated environment that provides support for capturing the resilience requirements of enterprise BPs as well as the mobility constraints of the underlying IoT devices.
Originality/value
This paper reviews existing BP modeling languages and frameworks and discusses the new requirements engineering research challenges arising from future software needs and the emerging trends in BP management in the service-oriented environment and Internetware-based software paradigm.
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Young Ik Suh and Junhyoung Kim
The primary purpose of this study was to examine the motivation factors associated with American volleyball athletes' migration to Korea and to identify the constraints that…
Abstract
The primary purpose of this study was to examine the motivation factors associated with American volleyball athletes' migration to Korea and to identify the constraints that interfered with their leisure pursuits away from their primary sport engagement. Using semi-structured in-depth interviews with 12 participants, four themes were identified under migration motivation: (1) career extension and longevity, (2) monetary compensation, (3) cultural experiences, and (4) coach/player recommendations, and three themes under leisure obstacles associated with acculturation: (1) language barrier, (2) lack of time, and (3) limited social networks. This study provides athletes with information on migration motivation and what elements prevent them from thoroughly engaging in leisure participation while they are stationed abroad.
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The curation of ontologies and knowledge graphs (KGs) is an essential task for industrial knowledge-based applications, as they rely on the contained knowledge to be correct and…
Abstract
Purpose
The curation of ontologies and knowledge graphs (KGs) is an essential task for industrial knowledge-based applications, as they rely on the contained knowledge to be correct and error-free. Often, a significant amount of a KG is curated by humans. Established validation methods, such as Shapes Constraint Language, Shape Expressions or Web Ontology Language, can detect wrong statements only after their materialization, which can be too late. Instead, an approach that avoids errors and adequately supports users is required.
Design/methodology/approach
For solving that problem, Property Assertion Constraints (PACs) have been developed. PACs extend the range definition of a property with additional logic expressed with SPARQL. For the context of a given instance and property, a tailored PAC query is dynamically built and triggered on the KG. It can determine all values that will result in valid property value assertions.
Findings
PACs can avoid the expansion of KGs with invalid property value assertions effectively, as their contained expertise narrows down the valid options a user can choose from. This simplifies the knowledge curation and, most notably, relieves users or machines from knowing and applying this expertise, but instead enables a computer to take care of it.
Originality/value
PACs are fundamentally different from existing approaches. Instead of detecting erroneous materialized facts, they can determine all semantically correct assertions before materializing them. This avoids invalid property value assertions and provides users an informed, purposeful assistance. To the author's knowledge, PACs are the only such approach.
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John Nadeau, Norm O'Reilly and Alexander Scott
This research reports on work related to integrating new immigrants into their local communities. The purpose of this paper is to explore community sport and the newcomer…
Abstract
Purpose
This research reports on work related to integrating new immigrants into their local communities. The purpose of this paper is to explore community sport and the newcomer experience in communities through an acculturation framework.
Design/methodology/approach
The role of community sport organizations in the acculturation process is explored empirically via a three-stage research study of a small Canadian city that includes interviews with local newcomers, interviews with managers of local community sport organizations, and a website content analysis of community sport organizations in the region.
Findings
Results outline a number of important constraints, practices and realities facing newcomers and community sport organizations in improving participation rates and integration. In addition, the use of the acculturation frame provides insight on the perceived value of community sport yet low participation rates among newcomers.
Practical implications
There is a need for community sport providers to adopt an acculturation perspective to newcomers rather than the current assimilationist perspective. This change will lead to improvements in sport offerings and newcomer supports.
Originality/value
There is an increasing desire to have migrants locate in smaller urban centers rather than the large metropolises of their new home country. However, smaller communities may be perceived by newcomers as less desirable places to live and the communities can face significant integration challenges. Further, there is a dearth of research on newcomers and smaller communities particularly in the area of community sport. This study explores the role of sport as a means to overcome these challenges by assessing the capacity of a smaller city and the needs of immigrants and their families using a lens of acculturation.
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This research examines factors that affect media selection decisions for foreign markets as perceived by advertising executives of U.S. multinational corporations. The main…
Abstract
This research examines factors that affect media selection decisions for foreign markets as perceived by advertising executives of U.S. multinational corporations. The main objective is to determine whether cultural factors play a significant role in the selection process. The study investigates the opinions of 84 advertising executives of U.S. consumer durable product manufacturers. Findings reveal that managers place more importance on general factors (type of product, target audience, budget size, cost efficiency, reach and frequency, and competition) than they place on specific non‐domestic factors (media availability, language diversity, legal constraints, level of economy, literacy, and cultural considerations). Findings also suggest that executives tend to be more involved in establishing objectives and budgets than in creative strategy and media selection.
Kerstin Altmanninger, Martina Seidl and Manuel Wimmer
The purpose of this paper is to provide a feature‐based characterization of version control systems (VCSs), providing an overview about the state‐of‐the‐art of versioning systems…
Abstract
Purpose
The purpose of this paper is to provide a feature‐based characterization of version control systems (VCSs), providing an overview about the state‐of‐the‐art of versioning systems dedicated to modeling artifacts.
Design/methodology/approach
Based on a literature study of existing approaches, a description of the features of versioning systems is established. Special focus is set on three‐way merging which is an integral component of optimistic versioning. This characterization is employed on current model versioning systems, which allows the derivation of challenges in this research area.
Findings
The results of the evaluation show that several challenges need to be addressed in future developments of VCSs and merging tools in order to allow the parallel development of model artifacts.
Practical implications
Making model‐driven engineering (MDE) a success requires supporting the parallel development of model artifacts as is done nowadays for text‐based artifacts. Therefore, model versioning capabilities are a must for leveraging MDE in practice.
Originality/value
The paper gives a comprehensive overview of collaboration features of VCSs for software engineering artifacts in general, discusses the state‐of‐the‐art of systems for model artifacts, and finally, lists urgent challenges, which have to be considered in future model versioning system for realizing MDE in practice.
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Adequate means for easily viewing, browsing and searching knowledge graphs (KGs) are a crucial, still limiting factor. Therefore, this paper aims to present virtual properties as…
Abstract
Purpose
Adequate means for easily viewing, browsing and searching knowledge graphs (KGs) are a crucial, still limiting factor. Therefore, this paper aims to present virtual properties as valuable user interface (UI) concept for ontologies and KGs able to improve these issues. Virtual properties provide shortcuts on a KG that can enrich the scope of a class with other information beyond its direct neighborhood.
Design/methodology/approach
Virtual properties can be defined as enhancements of shapes constraint language (SHACL) property shapes. Their values are computed on demand via protocol and RDF query language (SPARQL) queries. An approach is demonstrated that can help to identify suitable virtual property candidates. Virtual properties can be realized as integral functionality of generic, frame-based UIs, which can automatically provide views and masks for viewing and searching a KG.
Findings
The virtual property approach has been implemented at Bosch and is usable by more than 100,000 Bosch employees in a productive deployment, which proves the maturity and relevance of the approach for Bosch. It has successfully been demonstrated that virtual properties can significantly improve KG UIs by enriching the scope of a class with information beyond its direct neighborhood.
Originality/value
SHACL-defined virtual properties and their automatic identification are a novel concept. To the best of the author’s knowledge, no such approach has been established nor standardized so far.
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Jinho Kim and K.J. Rogers
This paper aims to propose a framework for building a flexible supply chain business model using an object‐oriented approach.
Abstract
Purpose
This paper aims to propose a framework for building a flexible supply chain business model using an object‐oriented approach.
Design/methodology/approach
The proposed modeling framework has used the de facto object‐oriented modeling standard, Unified Modeling Language (UML), for building a supply chain model. To compensate for the potential weakness of the pure object‐oriented model and UML, the framework integrates business rules with its model.
Findings
This paper provides information about several sources, which are the bases of modeling a supply chain. The paper regards a supply chain as five view models with four business domains and each domain consists of functions, resources, processes, interactions and business rules.
Research limitations/implications
A typical manufacturing supply chain is considered as a target system to apply this design methodology. The paper does not handle a real case study as an application example.
Originality/value
This paper newly added the category of “Business Process Reengineering (BPR)‐driven” models to the traditional taxonomy of supply chain models and proposed an object‐oriented business model (OOBM) for a supply chain as one of the BPR‐driven models. It is hoped that this modeling approach is highly usable and adds value to an analyst, practitioner, and designer in the field of supply chain.
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Devika P. Madalli and Aparajita Suman
The purpose of this paper is to propose the use of unified modelling language (UML) based ontologies to develop a faceted model to facilitate semantic browsing and searching in…
Abstract
Purpose
The purpose of this paper is to propose the use of unified modelling language (UML) based ontologies to develop a faceted model to facilitate semantic browsing and searching in digital libraries.
Design/methodology/approach
The approach is to understand the way information gets logically organised in the human mind in terms of mutually defined concepts. Ontologies will be used to model the semantic structure of individual information sources using the faceted classification schema of Dr S.R. Ranganathan, though with improvisation to accommodate new concepts relating to digital resources.
Findings
UML can be the best option for knowledge representation if the target system is a digital library where the required type of reasoning about ontologies is more in terms of answering specific and specialised questions. Here, ontologies can be used to facilitate a distributed information retrieval system.
Originality/value
The proposed model will not only facilitate semantic searching using UML concept maps but will also enable domain experts, even those with little coding expertise, to build ontologies for their resources while submitting their documents to the digital library.
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