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This chapter attempts to theorize the role of knowledge in the determination of the value of commodities. This draws from the South Korean controversy on the value and price of information commodities such as computer software and digital music. One group of writers has argued that the value of software copies (=commodities) is contributed by the labor time expended to produce the source code (=knowledge) in a piecemeal fashion. For another group, the source code has nothing to do with the production of the value of copies given that the source code is unnecessary for the (re)production of copies, and thus the value of software copies is approximately zero and its price is a high monopoly price. Both approaches are flawed. In the case of the former, no value can actually be transferred from the source code to copies because no changes are made to the source code before or after the production of copies. In case of the latter, knowledge is viewed as having nothing to do with value production. On the basis of this critique, an alternative view is put forward, in which knowledge plays an important role in value production by determining the productivity and/or complexity of labor. Knowledge “virtually intensifies” labor. It is also argued that intellectual property rights should be theorized in a way to refine and reproduce the role of knowledge – the virtual intensification of labor – at more complex and concrete levels of analysis.

The question of power, long indispensable to organizational analysis, remains the elusive but essential key to understanding the employment relation within the contemporary capitalist context. Taking up this question, this chapter critically examines two of the more prevalent approaches toward work organizations – neo-institutionalist theory and labor process analysis – and engages a third, less widely utilized approach: Foucault's theory of governmentality. By weighing the strengths and weaknesses of familiar analytical traditions and providing insight into an emergent theoretical approach, we offer some observations and suggestions that might enrich the study of work, power, and organizations in the coming years.

This work examines the intersection between traditional human resource management and the novel employment arrangements of the expanding gig economy. While there is a substantial multidisciplinary literature on the digital platform labor phenomenon, it has been largely centered on the experiences of gig workers. As digital labor platforms continue to grow and specialize, more managers, executives, and human resource practitioners will need to make decisions about whether and how to utilize gig workers. Here the authors explore and interrogate the unique features of human resource management (HRM) activities in the context of digital labor platforms. The authors discuss challenges and opportunities regarding (1) HRM in organizations that outsource labor needs to external labor platforms, (2) HRM functions within digital labor platform firms, and (3) HRM policies and practices for organizations that develop their own spin-off digital labor platform. To foster a more nuanced understanding of work in the gig economy, the authors identify common themes across these contexts, highlight knowledge gaps, offer recommendations for future research, and outline pathways for collecting empirical data on HRM in the gig economy.

In contrast to the largely functionalist and apolitical literature which dominates organisational scholarship on exploitation and exploration after March, this paper seeks to complement this view of exploitation and exploration with a Marxist reading which is unwittingly implied by these terms. More specifically, we combine neo-Marxist and paleo-Marxist arguments to more fully understand the conflictual relations that underpin exploitation and exploration in the management of firms. This enables us to address both the objective and subjective dimensions of exploitation and exploration which firms and workers are involved in through the contemporary capitalist labour process. We illustrate this by drawing on a case study of a large Swedish manufacturing firm which sought to improve lean production by systematically helping employees to explore their own lifestyles and possibilities for a healthier and happier life.

This paper addresses a highly under-research question of employee voice in Belarus using labour process theory, specifically, Ramsay’s (1977) cycles of control theory to assess the evolution of voice at transitional periphery. Using the sample of 10 industrial enterprises, the paper explores the degree of management control over formal voice and the role of trade unions in defending of independent voice at the collective level. Informal voice at the individual level is also analysed. The findings demonstrate that the degree of direct control over formal voice in Belarus exceeds that in the Soviet Union due to suppression of independent trade union voice. The loss of workers’ control over the labour process has led to decreasing informal voice at the individual level. However, the earlier argument on workers’ patience is not supported due to a growing number of organised workers protests.

This chapter addresses research on worker skill, technology, and control over the labor process by focusing on routine immaterial labor or knowledge work. Based on participant observation conducted among analytics workers at a digital publishing network, I find that analytics workers appear paradoxically autonomous and empowered by management while being bound by ever-evolving, calculative cloud-based information and communication technologies (ICTs). Workers appear free to “be creative,” while ever-evolving ICTs exert unpredictable control over work. Based on this finding, I argue that sociology’s tendency to take organizational boundaries and technological stability for granted hampers analyses of contemporary forms of work. Thus, sociologists of work must extend outward – beyond communities of practice, labor markets, and the state – to include the ever-evolving, infrastructural, socio-technical networks in which work and organizations are embedded. Additionally, research on the experience of immaterial labor suggests that ICTs afford pleasurably immersive experiences that bind workers to organizations and their fields. Complicating this emerging body of research, I find workers acutely frustrated by these unpredictable, ever-evolving, cloud-based ICTs.

A growing body of research finds that gig economy platforms use gamification to enhance managerial control. Focusing on technologically mediated forms of gamification, this literature reveals how platforms mobilize gig workers’ work effort by making the labour process resemble a game. This chapter contends that this tech-centric scholarship fails to fully capture the historical continuities between contemporary and much older occurrences of game-playing at work. Informed by interviews and participatory observations at two food delivery platforms in Amsterdam, I document how these platforms’ piece wage system gives rise to a workplace dynamic in which severely underpaid delivery couriers continuously employ game strategies to maximize their gig income. Reminiscent of observations from the early shop floor ethnographies of the manufacturing industry, I show that the game of gig income maximization operates as an indirect modality of control by (re)aligning the interests of couriers with the interests of capital and by individualizing and depoliticizing couriers’ overall low wage level. I argue that the new, algorithmic technologies expand and intensify the much older forms of gamified control by infusing the organizational activities of shift and task allocation with the logic of the piece wage game and by increasing the possibilities for interaction, direct feedback and immersion. My study contributes to the literature on gamification in the gig economy by interweaving it with the classic observations derived from the manufacturing industry and by developing a conceptualization of gamification in which both capital and labour exercise agency.

This chapter aims to how Marx's ideas and subsequent Marxist-inspired scholarship have contributed to the analysis of the various forms of work organization. It summarizes Marx's basic philosophy, theory of history, and critique of political economy; it distinguishes more critical and more optimistic variants of Marxist theory; and it then shows how these ideas have been used in the analysis of key organizational forms, contrasting Marxist versus non-Marxist approaches and critical versus optimistic versions of Marxism.