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Due to the enormous increase in economic development, structural steel material gives an advantage for the construction of stadiums, factories, bridges and cities building design. The purpose of this study is to investigate the behaviour of bending, buckling and torsion for I-beam steel section with and without web opening using non-linear finite element analysis.

The control model was simulated via LUSAS software with the four main parameters which included opening size, layout, shape and orientation. The analysis used a constant beam span which is 3.5 m while the edge distance from the centre of the opening to the edge of the beam is kept constant at 250 mm at each end.

The analysis results show that the optimum opening size obtained is 0.65 D while optimum layout of opening is Layout 1 with nine web openings. Under bending behaviour, steel section with octagon shapes of web opening shows the highest yield load, yield moment and thus highest structural efficiency as compared to other shapes of openings. Besides, square shape of web opening has the highest structural efficiency under buckling behaviour. The lower buckling load and buckling moment contribute to the higher structural efficiency.

Further, the square web opening with counter clockwise has the highest structural efficiency under torsion behaviour.

It is generally known that the perforated section such as the castellated section is good to sustain distributed loads but inadequate to sustain highly concentrated loads. Therefore, it is possible to design the opening in a different arrangement of web opening to achieve section efficiency, thus improving the strength and torsional behaviour of the section with web opening. This study aims to focus on the finite element analysis of I-beam with and without openings in steel section dominated to lateral-torsional buckling behaviour.

In this work, the analysis of different sizes, shapes and arrangements of web opening is performed by using LUSAS application to conduct numerical analysis on lateral-torsional buckling behaviour. This involves three diameter sizes of web opening, five types of opening shapes and two criteria of the model.

The section with c-hexagon web opening was placed about 200-mm centre to centre and 100-mm edge distance, contribute to 7.26% increase of buckling capacity. For the section with 150-mm centre to centre and 50-mm edge distance, the occurrence of local buckling contributes to decrease of lateral buckling section capacity to 19.943 kNm, where pure lateral-torsional buckling mostly occurred because of prevented section. Besides that, the web opening diameter was also analysed. The web crippling was observed because of the increase of opening diameter from 0.67 to 0.80 D.

This contributes to a decrease in buckling capacity as figured in the contour of the deformed shape. For Model 1, an increase of buckling capacity (31.46%) is observed when the opening diameter are changed from 0.67 to 0.80 D.

Recently, the utilization of cold-formed steel (CFS) roof truss systems and different types of other combination structural support systems, such as concrete or hot-rolled steel support, becomes more frequently used. This paper aims to identify the load transfer characteristics of three different design details for cold-formed truss to supporting system connections and to propose simplified modelling approach for practices.

Simplification modelling of connection design could be proposed for practical purpose based on the load transfer characteristics obtained from detailed study using finite element method. A cold-formed roof truss system with connection is modelled using line elements. However, the supporting system is not modelled in this work. Three types of connection involve, which are five pieces of CFS L-angle brackets, one-piece of CFS L-angle brackets and three types of bolts connection are modelled.

The results of analysis show that the connections located on the loaded side experienced higher reactions than those far from loaded side. From the result, it is also found that the option of “Fixed But” support condition in STAAD.Pro with translational degree of freedom being restrained is the most suitable way to represent the CFS L-angle brackets design for Type 1 connection for use in truss modelled using line elements.

Such increase in usage necessitates an appropriate connection detailing depending on the behaviour of the connection.

Cold-formed steel has been used extensively as secondary elements such as purlins and girts in building frames. Purlin is critical to the structure of the roof because it supports the weight of the roof deck and aids to make the entire roof structure more rigid. Furthermore, cold-formed steel purlin is a replacement for wood purlin because steel purlins are light weight and more economical. Hence, the purpose of this study to investigate the effect of opening due to torsion behaviour.

This analysis used cold-formed steel hat purlin with and without openings (WOs) under different opening shape, location and spacing by using finite element LUSAS software.

The finite element results showed that purlin with openings had higher angle of rotation than section WO, with a percentage difference of not more than 6%. When the opening was located at mid-span, the angle of rotation reduced. Angle of rotation increased when the opening spacing increased. Number of openings also affected the torsional behaviour of the purlin. Five opening shapes, which were circle, diamond, C-hexagon, square and elongated circle, were studied. Among all the shapes, purlin with diamond opening was more resistance to torsion.

The use of cold-formed steel section with web openings (rectangular or circular) is a practical solution when it is required to pass service ducts through the structural member. However, the presence of opening gives minor effect on the structural behaviour of cold-formed steel hat purlin.

With the vast advancement of structural steel properties over the recent decades, structural steel has become the dominate material for the construction of bridges, stadiums, factories and high rise buildings. This paper aims to present the study of structural behaviour and efficiency of tapered steel section with elliptical perforation under shear loading conditions.

The effect of various elliptical perforation configurations such as tapering ratio, perforation size, perforation orientation and perforation layout on the shear behaviour of tapered steel section has been investigated by using finite element method. A total of 112 models are simulated via LUSAS software.

It has been found that the most efficient model is the tapered steel section with tapering ratio of 0.3 and vertical elliptical perforation of 0.2 times the section depths which are arranged in Layout 3. The most efficient model has a shear efficiency of 1,094.35 kN, which is 4.12% less than the tapered steel section without perforation, but it could achieve a 0.32% of weight reduction.

The smaller tapering ratio and perforation size contributed to the higher shear buckling capacity and efficiency for the elliptical perforated tapered steel section.

This paper aims to illustrate the extensive benefits of qualitative data analysis as a rarely undertaken process in post-occupancy evaluation surveys. As a result, there is limited evidence of what occupants say about their buildings, especially for operational parameters, as opposed to how they rate them. While quantitative analyses provide useful information on how workers feel about workplace operational factors, qualitative analyses provide richer information on what aspects of the workplace workers identify as influential to their comfort, well-being and productivity.

The authors analysed 6,938 comments from office buildings worldwide on workers’ perception of workplace operational factors: design, storage, needs, space at desks and storage in their work environments. These factors were analysed based on the buildings’ design intent and use, and the associated comments were coded into positive, negative and balanced comments. The authors used a combination of coding, descriptive analysis, content analysis and word cloud to dissect the comments.

The findings showed that whereas workers rated these operational factors favourably, there were significantly more negative comments about each factor. Also, the Chi-square test showed a significant association (p < 0.01) between the satisfaction scale and the type of comments received for all the operational factors. This means that when a factor is rated high in the satisfaction score (5–7), there were fewer negative and more positive comments and vice versa. The word cloud analysis highlighted vital aspects of the office environment the workers mostly commented on, such as open plan design, natural lighting, space and windows, toilets, facilities, kitchens, meeting room booking systems, storage and furniture.

This study highlights the importance of dissecting building occupants’ comments as integral to building performance monitoring and measurement. These emphasise the richness and value of respondents’ comments and the importance of critically analysing them. A limitation is that only 6,938 comments were viable for analysis because most comments were either incomplete with no meaning or were not provided. This underlines the importance of encouraging respondents to comment and express their feelings in questionnaire surveys. Also, the building use studies questionnaire data set presents extensive opportunities for further analyses of interrelationships between demographics, building characteristics and environmental and operational factors.

The findings from this study can be applied to future projects and facility management to maintain and improve office buildings throughout their life cycle. Also, these findings are essential in predicting the requirements of future workplaces for robust workplace designs and management.

The authors identified specific comments on the performance of workplaces across the globe, showing similarities and differences between sustainable, conventional, commercial and institutional buildings. Specifically, the analysis showed that office workers’ comments do not always corroborate the ratings they give their buildings. There was a significantly higher percentage of negative comments than positive comments despite the high satisfaction scores of the operational factors.

The purpose of this study is use a bibliometric analysis to explore the relational nature of knowledge creation in WFM in operations. Companies live under constant pressure to find the best ways to plan their workforce, and the workforce emangement (WFM) is one of the biggest challenges faced by managers. Relevant research on WFM in operations has been published in a several range of journals that vary in their scope and readership, and thus the academic contribution to the topic remains largely fragmented.

To address this gap, this review aims to map research on WFM in operations to understand where it comes from and where it is going and, therefore, provides opportunities for future work. This study combined two bibliometric approaches with manual document coding to examine the literature corpus of WFM in operations to draw a holistic picture of its different aspects.

Content and thematic analysis of the seminal studies resulted in the extraction of three key research themes: workforce cross-training, planning workforce mixed methods and individual workforce characteristics. The findings of this study further highlight the gaps in the WFM in operations literature and raise some research questions that warrant further academic investigation in the future.

Likewise, this study has important implications for practitioners who are likely to benefit from a holistic understanding of the different aspects of WFM in operations.

This study aims to discuss relationship between job resources and employees adaptive job performance. Using the job demands-resource (JD-R) theory, the paper examines the mediating role of work engagement in the relationship between job resources and adaptive job performance. The study also explores the moderating role of psychological contract fulfillment.

The study is based on data gathered from 254 employees of hospitality sector in Pakistan through a Web-based survey. The statistical verification conducted through using partial least squares structural equation modeling.

Findings has confirmed that job resources positively related to employees’ adaptive job performance. Furthermore, the mediation effect is explained by employees’ work engagement. Interestingly, employee psychological contract fulfillment moderated the positive relationship between job resources and employees’ work engagement.

The present study expands the previous research that validates the assumptions of job demand-resources theory into hospitality employees to harness job resources with employees’ engagement and performance as well as highlight the role of psychological contract fulfillment.

This study aims to further develop the CLC stage/path’s identification model that distinguishes between path’s emergence (emergence stage), path’s development (growth stage), path’s sustainment (maturity stage), path’s decline (decline stage) and path’s transformation (renewal stage), and by applying it, define the current stage/path of the Demarcated Douro Region (DDR) cluster. The Port wine industry, which is the dominant industry of the DDR cluster, is at the maturity/decline stage – is the same for the cluster itself?

It is a case study with a longitudinal perspective based on the analysis of the dynamics of the parameters of cluster evolution using available secondary sources (cluster identity/brand; number of firms; number of employees; network; innovation; policies and regulations; and external markets – exports), especially addressing the past decade, that represent the stage of maturity/decline of the cluster’s dominant Port wine industry.

The conclusion is that since the 1990s the Demarcated Douro Region has gone through a “path transformation” where during the following 20 years new “anchors” for the cluster were gradually introduced, such as Doc Douro Wines, new forms of consumption of Port wine, tourism and olive oil. Since 2010 the cluster has entered a growth stage/(new) path’s development, where these “anchors” are in steady growth. The Douro brand is becoming more internationally recognized and established, the number of firms and employees is increasing, the network is restructuring with the creation of cluster-specific official institutions, innovation is especially reflected with increasing heterogeneity through diversification of the clusters into new activities and regulations and policies are supportive for expansion – all these parameters are indicating the rise of the new cycle for the cluster. Thus, the DDR cluster represents an attractive business environment and requires attention from regional policymakers to support the cluster’s development. Especially institutions have been highlighted as internal factors driving clusters growth, European integration as an external factor and firms’ strategies of diversification and internationalization as an appropriate de-locking mechanism for new path’s development.

This research contributes to the CLC theory by further developing and applying a CLC stage/path identification model. It provides a better understanding of the dynamics of the DDR cluster that diverge from its dominant industry life cycle, which is relevant for regional policies and firms’ strategies. This study has its limitations. It provides an exploratory application of the theoretical framework proposed, and consequently, no general conclusions are possible yet. More empirical studies with different clusters in different stages are necessary to test the framework.

These findings are useful to policymakers when designing their policies for cluster development but also for clusters’ entities and actors when making their strategic decisions as it allows based on the verification of the established parameter of CLC to identify its current stage/path of development.

The paper presents a theoretically grounded model for CLC identification and for the first time to the best of the authors’ knowledge applies it to a cluster case – the DDR cluster. This case applies the proposed model and illustrates its usefulness. The model provides the tools for a better understanding of cluster dynamics.

Customer service conversations are becoming increasingly digital and automated, leaving service encounters impersonal. The purpose of this paper is to identify how customer service agents and conversational artificial intelligence (AI) applications can provide a personal touch and improve the customer experience in customer service. The authors offer a conceptual framework delineating how text-based customer service communication should be designed to increase relational personalization.

This paper presents a systematic literature review on conversation styles of conversational AI and integrates the extant research to inform the development of the proposed conceptual framework. Using social information processing theory as a theoretical lens, the authors extend the concept of relational personalization for text-based customer service communication.

The conceptual framework identifies conversation styles, whose degree of expression needs to be personalized to provide a personal touch and improve the customer experience in service. The personalization of these conversation styles depends on available psychological and individual customer knowledge, contextual factors such as the interaction and service type, as well as the freedom of communication the conversational AI or customer service agent has.

The article is the first to conduct a systematic literature review on conversation styles of conversational AI in customer service and to conceptualize critical elements of text-based customer service communication required to provide a personal touch with conversational AI. Furthermore, the authors provide managerial implications to advance customer service conversations with three types of conversational AI applications used in collaboration with customer service agents, namely conversational analytics, conversational coaching and chatbots.