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Book part
Publication date: 12 June 2020

Ho Kwong Kwan, Xiaofeng Xu, Haixiao Chen and Miaomiao Li

Drawing on the social cognitive theory, this study investigated the effect of mentors' drinking norms on their protégés' alcohol misuse by focusing on the mediating role…

Abstract

Drawing on the social cognitive theory, this study investigated the effect of mentors' drinking norms on their protégés' alcohol misuse by focusing on the mediating role of conformity drinking motives and the moderating role of moral disengagement. We conducted a three-wave survey of 148 mentor–protégé dyads and found that mentors' drinking norms were positively related to their protégés' alcohol misuse and that this relationship was fully mediated by conformity drinking motives. Moreover, the moderated mediation model revealed that moral engagement strengthens the main effects of mentors' drinking norms on conformity drinking motives and the indirect effects of mentors' drinking norms on protégés' alcohol misuse via enhanced conformity drinking motives. The theoretical and practical implications are discussed.

Article
Publication date: 16 October 2009

Kwan Yi and Lois Mai Chan

The purpose of this paper is to investigate the linking of a folksonomy (user vocabulary) and LCSH (controlled vocabulary) on the basis of word matching, for the potential…

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Abstract

Purpose

The purpose of this paper is to investigate the linking of a folksonomy (user vocabulary) and LCSH (controlled vocabulary) on the basis of word matching, for the potential use of LCSH in bringing order to folksonomies.

Design/methodology/approach

A selected sample of a folksonomy from a popular collaborative tagging system, Delicious, was word‐matched with LCSH. LCSH was transformed into a tree structure called an LCSH tree for the matching. A close examination was conducted on the characteristics of folksonomies, the overlap of folksonomies with LCSH, and the distribution of folksonomies over the LCSH tree.

Findings

The experimental results showed that the total proportion of tags being matched with LC subject headings constituted approximately two‐thirds of all tags involved, with an additional 10 percent of the remaining tags having potential matches. A number of barriers for the linking as well as two areas in need of improving the matching are identified and described. Three important tag distribution patterns over the LCSH tree were identified and supported: skewedness, multifacet, and Zipfian‐pattern.

Research limitations/implications

The results of the study can be adopted for the development of innovative methods of mapping between folksonomy and LCSH, which directly contributes to effective access and retrieval of tagged web resources and to the integration of multiple information repositories based on the two vocabularies.

Practical implications

The linking of controlled vocabularies can be applicable to enhance information retrieval capability within collaborative tagging systems as well as across various tagging system information depositories and bibliographic databases.

Originality/value

This is among frontier works that examines the potential of linking a folksonomy, extracted from a collaborative tagging system, to an authority‐maintained subject heading system. It provides exploratory data to support further advanced mapping methods for linking the two vocabularies.

Details

Journal of Documentation, vol. 65 no. 6
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 9 February 2015

Namjoo Choi and Kwan Yi

The purpose of this paper is to examine the general public’s information needs concerning open source software (OSS) and OSS answerers’ motivations for sharing their…

Abstract

Purpose

The purpose of this paper is to examine the general public’s information needs concerning open source software (OSS) and OSS answerers’ motivations for sharing their knowledge of OSS in social Q&A.

Design/methodology/approach

Two studies were carried out. In Study 1, a content analysis classifying OSS-related questions posted during December 2005-December 2012 in Yahoo! Answers was employed to investigate the general public’s information needs regarding OSS. In Study 2, an online survey was conducted with OSS answerers in Yahoo! Answers in order to examine what motivates them to share and continue to share their knowledge of OSS in social Q&A. In total, 1,463 invitations were sent out via Yahoo! Answers’ internal e-mail function to those who provided answers to OSS-related questions during September 2009-September 2012. In total, 150 usable surveys were returned and used for data analysis.

Findings

The findings from Study 1 indicate that the general public is most interested in finding out if there is OSS that meets their software need in a certain category (51.4 percent). Other popular question categories include the general description of OSS (15.6 percent), technical issues that they have with OSS (9.8 percent), and the advantages/disadvantages of using OSS (7.0 percent). Results on OSS answerers’ motivations from Study 2 support that all seven motivations identified (i.e. altruism, enjoyment, ideology, learning, reputation, reciprocity, and self-efficacy) are important, with the smallest mean value being 4.42 out of seven (i.e. reciprocity). However, only altruism, ideology, self-efficacy, and enjoyment were found to significantly influence contribution continuance intention.

Practical implications

With social Q&A growing in popularity, OSS communities that look for ways to draw in more users from the general public are recommended to increase their presence in social Q&A. The findings with regard to OSS answerers’ motivations can also help OSS community leaders attract and guide more members who are interested in sharing their OSS knowledge in social Q&A.

Originality/value

By classifying OSS-related questions that are publicly available in Yahoo! Answers, this study offers a breakdown of the general public’s information needs regarding OSS. In addition, results on OSS answerers’ motivations suggest that in order to sustain their member contributions in social Q&A, OSS community leaders should pay more attention to nurturing the motivations that are intrinsic (i.e. altruism, self-efficacy, enjoyment) and integrated (i.e. ideology).

Details

Online Information Review, vol. 39 no. 1
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 20 June 2008

Kwan Yi and Tao Jin

The purpose of this paper is to probe the external visibility of the web sites of all seven ALA‐accredited Canadian library and information science (LIS) schools. The…

Abstract

Purpose

The purpose of this paper is to probe the external visibility of the web sites of all seven ALA‐accredited Canadian library and information science (LIS) schools. The number of inlinks to the schools' web sites is used as an indicator of the visibility of all or some portions of the LIS web sites.

Design/methodology/approach

Inlinks pointing to the LIS school web sites were collected using the AlltheWeb search engine. The LIS school web pages pointed to by inlinks were manually analysed to discover visible topics and contents.

Findings

Four content clusters were identified by which to group the content of all the inlinked LIS school web pages. These clusters were LIS, research, home page and resources. The most visible cluster was the LIS cluster and the least visible was the research cluster. The most visible topics were student projects/activities, LIS‐related resources and course‐related information, in that order. The home page of each LIS school's web site was shown to be the single web page with the most visibility.

Originality/value

This was a comparative webometric study, which collected and analysed inlinks for seven Canadian LIS school web sites at two different times, 3 years apart (2003 and 2006). In the study, the ranking of visible clusters, topics and web pages from the LIS web sites were identified.

Details

Online Information Review, vol. 32 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 20 August 2021

Fazelina Sahul Hamid and Yiing Jia Loke

This study analyzes the role of information disclosure in influencing credit card repayments by focusing on three intervention methods for improving repayment decisions…

Abstract

Purpose

This study analyzes the role of information disclosure in influencing credit card repayments by focusing on three intervention methods for improving repayment decisions among credit cardholders.

Design/methodology/approach

This study uses the survey method to collect data. Four questionnaires are designed to identify which types of disclosure elicit better repayment decisions among credit cardholders. The participants were approached using the mall intercept method, and a total of 1,775 responses were obtained.

Findings

Estimations using means comparison tests show that not providing minimum payment information improves repayments. The expected benefits are not delivered by the provision of higher minimum payment information or additional information that highlights the negative effects of making the minimum repayment only. Further analysis using logit estimation reconfirms the benefit of not providing minimum payment information. However, when such information is given, low minimum payment information elicits better repayment decisions than high minimum payment information or additional information. Repayment worsens under the additional information condition compared to the high minimum payment condition.

Research limitations/implications

The findings of this study have a bearing on the decisions of policy makers, credit card issuers and consumers.

Originality/value

This paper clarifies the role of information in improving debt repayment decisions.

Details

International Journal of Bank Marketing, vol. 39 no. 7
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 13 July 2020

Navaneethakrishnan Kengatharan

Drawing on the role theory and work–family border theory, this study aims to examine the relationship between work/family demands and sui generis forms of work–family…

Abstract

Purpose

Drawing on the role theory and work–family border theory, this study aims to examine the relationship between work/family demands and sui generis forms of work–family conflict and further investigates the gender role ideology as a moderator of the relationship between work/family demands and work–family conflict.

Design/methodology/approach

The data were garnered with a self-reported questionnaire from randomly selected 569 employees working in the banking sector. As a caveat, nonresponse bias, common method variance and the reliability and validity of the measure were examined.

Findings

The results revealed that work demand and family demand were strongly related to both time- and strain-based work–family conflict; however, the relationship was not established with behavioural-based conflict. Notably, the findings affirmed the existence of a neglected form of psychological-based work–family conflict as the pièce de résistance and established a strong connection with its precursor. The dogma of gender role ideology, as a moderator, was indubitably confirmed and strengthened the positive relationship between family demand and family-to-work conflict.

Practical implications

The present study emphasises the importance of work/family demands and gender role ideology on work–family conflict. Consequently, it behoves human resource managers, strategists and practitioners to frame the organisational arrangements to alleviate the work–family conflict.

Originality/value

The present study fills a hiatus by establishing the relationship between work/family demand and work–family conflict with its cultural beliefs in the context of a collectivist culture.

Details

Journal of Advances in Management Research, vol. 17 no. 5
Type: Research Article
ISSN: 0972-7981

Keywords

Article
Publication date: 5 March 2020

Chang Chen, Zhe Zhang and Ming Jia

The purpose of this paper is to examine the destructive effects of stretch goals on employees’ work–family conflict (WFC). Drawing on the conservation of resources (COR…

Abstract

Purpose

The purpose of this paper is to examine the destructive effects of stretch goals on employees’ work–family conflict (WFC). Drawing on the conservation of resources (COR) theory, this study examines the mediating role of resource scarcity. By integrating the paradox theory with the COR theory, this study explores the moderating role of employees’ paradox mind-set.

Design/methodology/approach

Two-wave data were collected from a sample of MBA students in Northwestern China (N = 294). PROCESS was used to assess a moderated mediation model.

Findings

This study found a positive relationship between stretch goals and WFC, and resource scarcity mediated this relationship. For employees with a high paradox mind-set, the relationship between resource scarcity and WFC was weak; and the indirect effect of stretch goals on WFC via resource scarcity was weak.

Practical implications

Organizations should provide enough resources to employees when using stretch goals. Human resource managers could recruit candidates with high paradox mind-set and foster employees’ paradox mind-set through training.

Originality/value

This study makes contributions to the literature on stretch goals by examining the negative spillover effect of stretch goals on the family domain and exploring the mediating mechanism. This study also extends the paradox theory by using it at micro level to address questions on WFC.

Details

Chinese Management Studies, vol. 14 no. 3
Type: Research Article
ISSN: 1750-614X

Keywords

Article
Publication date: 3 May 2016

Ho Man Chan, Ka Chun Ku, Pak Kei Toma Li, Hiu Kwan Ng and Suet Yi Michelle Ng

This paper aims to examine the development of graffiti in Hong Kong. Based on cultural criminological theories, the study looks at graffiti from the cultural verstehen…

Abstract

Purpose

This paper aims to examine the development of graffiti in Hong Kong. Based on cultural criminological theories, the study looks at graffiti from the cultural verstehen perspective (Ritzer, 1996) – giving voice to graffiti writers, instead of focusing on how the police or the general public react to the graffiti issue. The research also examines the motives of those writers and whether they perceive graffiti as an act of vandalism or an expression of an art form.

Design/methodology/approach

Graffiti is still an underdeveloped research topic in Hong Kong, which is absent not only in the mainstream discourse, but also in mainstream arts. It merely catches the media’s attention when graffiti are associated with political struggles. Thus, this paper aims to bridge the gap between the existing literature reviews and the graffiti development in this cosmopolitan city. In particular, it gives voice to graffiti writers to let readers understand how this hidden group of people perceive the notion of graffiti within their own subcultural discourse – and, at the same time, how the public responds to those graffiti-writings.

Findings

The research project, to a certain extent, manifests similarities to the literature reviews at an international level, especially the graffiti studies in London and New York. There are similarities in the graffiti styles – tags, bombs and pieces – and also in terms of the meanings carried behind graffiti-writing in public spaces, which showcase power through occupying space and its association with commercialization. Nevertheless, graffiti in Hong Kong have certain unique features, particularly as regards the official response to graffiti and the linkage of graffiti with politics. As seen in the Umbrella Movement and the Ai wei-wei incident, the legal responses were rigid and efficient, showing that the government paid great attention to the messages delivered in these cases. When no complaints or reports are made to the police, graffiti work is left undisturbed. Only when strong political messages are carried will prompt action be taken.

Originality/value

Graffiti are an underdeveloped research topic in Hong Kong, which is absent not only in the mainstream discourse but also in the mainstream arts. This paper aims to bridge the gap between the existing literature reviews and the graffiti development in Hong Kong. It gives voice to graffiti writers to let readers understand how this hidden group of people perceives the notion of graffiti within their own subcultural discourse and how city dwellers respond to those graffiti-writings.

Details

Social Transformations in Chinese Societies, vol. 12 no. 1
Type: Research Article
ISSN: 1871-2673

Keywords

Book part
Publication date: 10 December 2015

Dekar Urumsah

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally…

Abstract

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

Keywords

Article
Publication date: 17 June 2021

Kwan Soo Shin, Fortune Edem Amenuvor, Henry Boateng and Richard Basilisco

The current study aims to empirically examine the impact of formal salesforce control systems on salespeople and customer behavior.

Abstract

Purpose

The current study aims to empirically examine the impact of formal salesforce control systems on salespeople and customer behavior.

Design/methodology/approach

Data are collected from 704 salespeople and their respective visiting customers (704) in Ghana. The suggested hypotheses are tested through the structural equation (SEM) modeling technique.

Findings

The study results show that all three formal control mechanisms have positive and significant effects on customer-directed problem-solving and adaptive selling behaviors. Similarly, the study finds that salespeople's customer-directed problem-solving behavior increases, respectively, customer-directed opportunism and relationship continuity. Adaptive selling behavior also has significant positive effects on both customer-directed opportunism and relationship continuity, respectively.

Practical implications

The study offers practical and theoretical insights into understanding salesforce control dynamics, customer-directed opportunism, adaptive selling behavior, customer-directed problem-solving behavior and continuity of relationships. The results also have significant consequences for sales organizations as they can help sales managers decide on the best form of salesforce control systems to deploy.

Originality/value

The current research demonstrates how control mechanisms can influence both adaptive selling and customer-directed problem-solving behaviors and how these could generate both customer-directed opportunism and relationship continuity.

Details

Marketing Intelligence & Planning, vol. 39 no. 7
Type: Research Article
ISSN: 0263-4503

Keywords

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