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Article
Publication date: 30 September 2022

Philemon Seth Ackom, Kwame Owusu Kwateng, Francis Kamewor Tetteh and Manuel Wiesche

Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless…

Abstract

Purpose

Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing citizens’ intentions to resist or use government’s virtualized processes.

Design/methodology/approach

This study used a survey questionnaire to collect data from public school teachers who are users of the Government of Ghana’s e-pay slip system. Out of 500 questionnaires administered, only 423 useable responses were obtained. The data was analyzed with both inferential and descriptive statistics.

Findings

The results of this study showed that process virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use.

Practical implications

The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others.

Originality/value

This paper provides researchers with a contemporary perspective toward understanding the adoption and use of e-government services in sub-Saharan Africa through the lens of process virtualization theory.

Details

Digital Policy, Regulation and Governance, vol. 24 no. 5
Type: Research Article
ISSN: 2398-5038

Keywords

Article
Publication date: 14 January 2022

Mary-Ann Mallet, Kwame Owusu Kwateng and Dorcas Nuertey

This study aims to assess the effect of supplier–buyer association on supply chain sustainability using the pharmaceutical industry in Ghana as a case study.

Abstract

Purpose

This study aims to assess the effect of supplier–buyer association on supply chain sustainability using the pharmaceutical industry in Ghana as a case study.

Design/methodology/approach

The study used a quantitative research approach. The study design was a cross-sectional survey design. The unit of analysis for the study was top-level managers of pharmaceutical companies in Ghana. By the use of the purposive and convenience sampling techniques, 90 respondents from pharmaceutical firms in Ghana were included. The study used descriptive statistics, t-test and regression tools in the data analysis.

Findings

It was discovered that trust mediates positively the relationship between supplier–buyer relationship and supply chain sustainability. Moreover, the study found that supplier–buyer relationship (SBR) has a significant and positive impact on supply chain sustainability.

Practical implications

The study concluded that SBR is the foundation upon which effective supply chain and supply chain sustainability are established.

Originality/value

This paper provides researchers with a contemporary perspective toward understanding the relationship between SBR and supply chain sustainability and the mediating role of trust.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 16 no. 2
Type: Research Article
ISSN: 1750-6123

Keywords

Article
Publication date: 3 September 2021

Kwame Owusu Kwateng, Agartha Kwakye, Francis Kamewor Tetteh and Shirley Opoku-Mensah

In today’s highly competitive milieu, many organizations are entering into the international market to gain greater share and take advantage of higher production. However…

Abstract

Purpose

In today’s highly competitive milieu, many organizations are entering into the international market to gain greater share and take advantage of higher production. However, the introduction of advanced technology has brought a significant amount of competition within the supply chain especially within the bounds of the power distribution sector. This study aims to examine how information and knowledge sharing influence supply chain performance in the power distribution sector.

Design/methodology/approach

The quantitative method and cross-sectional survey design were used in the study. A sample of 200 officers specifically selected from power distribution companies was used for the study. Data was analysed using descriptive, correlation, regression and structural equation models.

Findings

The relationship between information sharing, knowledge sharing and performance of the supply chain are positively mediated by supply chain collaboration. The findings indicate that technological innovation positively moderates the relationship between information sharing, knowledge sharing and supply chain performance.

Practical implications

Information sharing, knowledge sharing and technological innovation are critical indicators driving the supply chain operation of power distribution organizations.

Originality/value

This study presents a contemporary approach towards understanding knowledge and information sharing as antecedents of supply chain performance.

Details

International Journal of Energy Sector Management, vol. 16 no. 4
Type: Research Article
ISSN: 1750-6220

Keywords

Article
Publication date: 10 May 2021

Kwame Owusu Kwateng, Amina Lambert Yobanta and Kofi Amanor

This study sought to examine the differential effect of brand quality and brand prestige on brand purchase intentions of mobile phones by students in Ghana. The study also…

Abstract

Purpose

This study sought to examine the differential effect of brand quality and brand prestige on brand purchase intentions of mobile phones by students in Ghana. The study also examined the moderating role of network effect, system quality and self-efficacy on the relationship between brand quality and prestige on purchase intentions.

Design/methodology/approach

A quantitative research approach was adopted with data collection executed through the application of a questionnaire that was self-administered. A total of 518 completed questionnaires received from the respondents were used for the analysis. Statistical analysis was pursued using a sequential analytical procedure concentrating on purchasing intentions or actual purchases with respect to the choice of mobile phone brands.

Findings

The findings indicate that the network externality, system quality and self-efficacy can stimulate the choice of mobile phone brands. The moderating effect of network externality, self-efficacy and system quality were found to be mixed.

Practical implications

Mobile phone companies should skew their investments toward improving the quality of the brand whiles developing effective marketing and differentiation strategies to enhance the brand image and create prestigious brands.

Originality/value

This paper provides researchers with a contemporary perspective toward understanding the key factors that guide students to have informed purchase intentions and enable mobile phone companies to evaluate their strategies

Details

Journal of Contemporary Marketing Science, vol. 4 no. 1
Type: Research Article
ISSN: 2516-7480

Keywords

Article
Publication date: 17 December 2018

Hannah Vivian Osei, Ahmed Agyapong and Kwame Owusu Kwateng

Interest has been generated for a while in unpacking the “black box” and providing a contingency approach to understanding the effects of human resource management (HRM…

Abstract

Purpose

Interest has been generated for a while in unpacking the “black box” and providing a contingency approach to understanding the effects of human resource management (HRM) practices. This study aims to investigate the possibility that the relationship between human capital development and task performance is mediated by work self-efficacy and work engagement – and that this mediation depends on the degree of perceived investment in employees’ development.

Design/methodology/approach

Based on a synthesis of theories –systems, social cognitive and social identity theories – a moderated mediation model is tested using data from 220 academic employees and Heads of Departments from multiple Higher Educational Institutions in Ghana. AMOS and Hayes Conditional Process analysis were used to analyze the data.

Findings

The study finds support for a bundle of human capital investments boosting work self-efficacy and motivating work engagement, as well as task performance. Consistent with expectations, the mediation in human capital investments to task performance via work self-efficacy is conditional on the degree of perceived investment in employees’ development.

Originality/value

The study provides the first attempt at studying a conditional process model in human capital development by addressing whether, how and when human capital system functions more or less effectively, and provides knowledge on the “black box” in HRM.

Details

International Journal of Organizational Analysis, vol. 27 no. 3
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 8 February 2022

Kwame Owusu Kwateng, Christopher Amanor and Francis Kamewor Tetteh

This study aims to empirically investigate the relationship between enterprise risk management (ERM) and information technology (IT) security within the financial sector.

Abstract

Purpose

This study aims to empirically investigate the relationship between enterprise risk management (ERM) and information technology (IT) security within the financial sector.

Design/methodology/approach

Risk officers of financial institutions licensed by the Central Bank of Ghana constituted the sample frame. A structured questionnaire was used to elicit data from the respondents. The structural equation modeling method was employed to analyze the hypothesized model.

Findings

The results revealed that ERM has a strong positive substantial effect on IT security within financial institutions. However, organizational culture failed to moderate the relationship between ERM and IT security.

Practical implications

A well-managed risk helps to eliminate ineffective, archaic and redundant technology as the originator of rising perils and organizational concerns in today's corporate financial institutions since ERM established a substantially strong positive correlation among the variables.

Originality/value

ERM studies in the African context are rare. This paper adds to contemporary literature by providing a new perspective toward the understanding of the relationship between ERM and IT security, especially in the financial industry.

Details

Information & Computer Security, vol. 30 no. 3
Type: Research Article
ISSN: 2056-4961

Keywords

Article
Publication date: 29 October 2019

Kwame Owusu Kwateng, Joseph Agyei and Kofi Amanor

Banking institutions have vigorously pursued the integration of information and communication technology in modern banking services. Unfortunately, empirical support…

Abstract

Purpose

Banking institutions have vigorously pursued the integration of information and communication technology in modern banking services. Unfortunately, empirical support demonstrating the usefulness of this undertaking has largely been scanty. The purpose of this paper is to investigate causal links between the efficiency of information technology (IT) applications and bank performance using data envelopment analysis.

Design/methodology/approach

The study adopts the DEA approach to evaluate the bank level cost and IT efficiency. The Vector Error Correction Model Granger causality tests with the forecast error variance decomposition and impulse response functions were subsequently used to examine the causal relationship between the variables.

Findings

From the findings, the bank achieved an average level of 99.1 per cent cost efficiency for the sampled period. Also the periods where the bank obtained optimal cost efficiency were in 2005, 2006 and 2014. This culminated into inefficiency scores ranging from 0 to 2.9 per cent, with 2016 financial year as the period of worst cost performance. In addition, the study found that there are both short-run and long-run relationships between IT efficiency and cost performance.

Practical implications

Management should note that any improvement to IT applications may contribute significantly to overall IT performance but for the short period, specifically the first period, by the medium to long-run period, most improvement to overall IT performance emanates from cost performance of the bank.

Originality/value

Some studies have examined the effect of IT on banks in USA and Europe. However, such studies are rare in the African context. This study will contribute to extant literature by add a new dimension of IT and bank efficiency.

Details

Industrial Management & Data Systems, vol. 119 no. 9
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 24 September 2019

Kwame Owusu Kwateng, Edna Edwina Osei-Wusu and Kofi Amanor

Increased competition in the banking sector coupled with long queues in the banking hall has necessitated the introduction of internet banking among banks in Ghana. As a…

1053

Abstract

Purpose

Increased competition in the banking sector coupled with long queues in the banking hall has necessitated the introduction of internet banking among banks in Ghana. As a result, internet banking has attracted a great deal of attention from both academicians and practitioners. The purpose of this paper is to examine the effect of internet banking on the performance of banking institutions in Ghana.

Design/methodology/approach

In total, 20 banks in Ghana were selected from the Bank of Ghana website for the study. The financial information about the banks’ operations was retrieved from the financial statements of the respective banks for the end of the year 2016. The data envelopment analysis-bootstrap approach with principal component analysis and cluster analysis was used to estimate 49 models.

Findings

The findings of the study indicated that the integration of internet banking into traditional banking methods has led to superior bank performance in Ghana. It was observed that while the independent application of internet banking as a strategy to raise performance was not yielding higher returns due to the low patronage of internet services among banking consumers, its integration with possible traditional methods is widely observed among the top performers in the banking industry.

Practical implications

Traditional banking methods, integrated banking service strategies and the internet banking service-oriented strategy emerged as the main banking strategies among the banks.

Originality/value

Extant literature is quite silent on the effect of internet banking on bank performance in Africa. However, this paper is among the first significant attempts to examine the effect of internet banking on bank performance.

Details

Benchmarking: An International Journal, vol. 27 no. 1
Type: Research Article
ISSN: 1463-5771

Keywords

Open Access
Article
Publication date: 6 April 2021

Louis Bassa, Kwame Owusu Kwateng and Francis Tetteh Kamewor

Seaports play an immeasurable role in the advancement of international trade. They have been the common avenue for the transportation of goods and services from one…

2281

Abstract

Purpose

Seaports play an immeasurable role in the advancement of international trade. They have been the common avenue for the transportation of goods and services from one continent to another, and it has also been the linking transport of one mode of transport to another. The study sought to assess the effect of paperless information technology (IT)-based custom clearance at Ghana Seaports on businesses and industrial supply chains in Ghana.

Design/methodology/approach

The study conducted a survey with a sample size of 200 trading firms in Ghana.

Findings

The study discovered that IT-based port clearance has positive impact on customer order fulfillment, transaction cost reduction and supply chain relationships.

Practical implications

With the aim of making Ghana the transportation hub of businesses in the sub region, the paperless custom clearance has the potential to reduce delays at the port and improve their supply chain.

Originality/value

This paper provides researchers with a contemporary perspective toward understanding the effect of paperless custom clearance on the supply chain of businesses in the West African sub region.

Details

Marine Economics and Management, vol. 4 no. 1
Type: Research Article
ISSN: 2516-158X

Keywords

Article
Publication date: 18 February 2022

Kwame Owusu Kwateng, Francis Kamewor Tetteh, Hunaisu Ben Atchulo and Shirley Opoku-Mensah

The purpose of this is to test the relationship between corporate environmental strategies (CES) and firms’ competitiveness (FC) through collaboration.

Abstract

Purpose

The purpose of this is to test the relationship between corporate environmental strategies (CES) and firms’ competitiveness (FC) through collaboration.

Design/methodology/approach

Selected companies from Ghana Club 100 were used as the sample for this study. This study used regression to test the hypothesized paths.

Findings

The results indicated that a unit change in CES results in a 42.7% alteration in FC – all things being equal. Also, as revealed by the study, supply chain collaboration (SCC) is not a significant predictor of FC. However, SCC plays an indirect role in enhancing the relationship between CES and FC. The results showed that CES act as a significant predictor of a company’s collaboration in its supply chain.

Practical implications

The findings will enlighten firms to outline and implement appropriate environmental strategies to sustain their competitive advantage.

Originality/value

This study is very rare in the African context; hence, it adds to the extant literature by providing a contemporary perspective of CES and FC.

Details

Journal of Global Responsibility, vol. 13 no. 3
Type: Research Article
ISSN: 2041-2568

Keywords

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