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The author describes how he entered the marketing field and describes his contributions in four sections: articles written, books published, students nurtured, and executives consulted and trained. He describes his contributions to the marketing field in nine areas: marketing theory and orientations, improving the role and practice of marketing, analytical marketing, the social and ethical side of marketing, globalization and international marketing competition, marketing in the new economy, creating and managing the product mix, strategic marketing, and broadening the concept and application of marketing.

The purpose of this paper is to document the first major step in the dissemination of modern marketing knowledge in the Soviet Union, the publication of a heavily censored, translated, unauthorized edition of Kotler's Marketing Management in Moscow in 1980. Kotler and his books in Russian translation have continued to inform how Russian marketers understand and implement marketing.

The research approach was historical, based on close comparison of texts; research in the USA and in Russia on the historical context; a comprehensive compilation of Kotler books translated into the Russian language; and interviews with key participants in the book's preparation.

The Soviet edition of Marketing Management was widely read by Soviet foreign trade experts and guided training for Soviet foreign trade enterprise managers in the 1980s. Kotler's book was the first – and, for a decade, the only – book on modern marketing in the Russian language. The story of the book's selection, censorship, publication, and impact provide insights into Soviet thinking about marketing and trade, and about post‐Soviet readiness to adopt modern marketing.

This paper presents for the first time the story behind the translation, censorship, and publication of Kotler's Marketing Management in the Soviet Union. It documents subsequent Kotler books published in the Soviet Union/Russia and how they shaped Kotler's reputation there.

Philip Kotler is one of the pioneers who has contributed to the broadening of academic inquiry in the field of marketing. He has had a significant role in shaping how marketing is taught to and practised by students and managers of marketing. By examining the personal and macroenvironmental influences that have come to shape his work, this paper seeks to explore how Philip Kotler has achieved such influence in the field of marketing.

The research was driven by a desire to understand the context in which Kotler developed his work, including the personal influences on his life as well as the macroenvironmental forces within which his work has emerged. To this end, the reseaerch employed qualitative techniques to analyze a number of data sources including depth interviews with Philip Kotler and nine of his colleagues, participant observation at Kotler's 75th birthday celebration hosted by the Kellogg School, a review of marketing textbooks, and a review of relevant literature.

The research reveals the keys to Philip Kotler's success are his ability to learn from the people around him and the events of the times, and his ability to integrate this knowledge into succinct, well‐communicated, timely lessons for others to follow. Kotler's work emerged within a period of time that has witnessed a thrust towards marketing as a science and the rise of the managerial school of thought. Given this context, the significance of Kotler's work is that it has contributed to the legitimacy of the field of marketing as both a rigorous academic discipline and a managerial domain of strategic importance within organizations.

Gaining an understanding of Philip Kotler and his work contributes to our understanding of how the marketing field has been shaped, including the kinds of academic inquiry marketers deem legitimate and the nature of how we teach students to practice marketing management.

Little attention has been paid to the factors that have influenced the work of Philip Kotler and how he has, in turn, come to shape the field of marketing. This research allows the reader to see the man behind the work and the influences on his thinking.

Mistah Kotler ‐ he dead.

Reports a systematic analysis of marketing positions advertised in the Australian public sector between 1982 and 1991. Compares the use of such positions by various component groups of organizations within the public sector. Using Kotler and Andreasen′s typology, seeks to discover the extent to which such organizations are customer versus organization centred. Also analyses trends over the ten‐year period. Discovers three distinct segments of public sector organizations: the policy makers; service deliverers; and trading organizations.

Thirty years ago, Philip Kotler drafted the modern marketing constitution and most would agree that it has served the discipline well. A generation on from Kotler’s conceptual charter, however, our rainbow coalition is in a state of disarray. Marketing is doubted by its scholarly citizens, questioned by a standing army of consultants and challenged by increasingly anarchistic consumers who are voting with their pocketbooks. This paper employs Kotler’s political metaphor to posit that conceptual amendments are necessary and that the democratic principles of consumer sovereignty might not be the most appropriate constitutional framework for our postmodern marketing times. A dictatorship of the imagination is advocated. An ingenuity‐led insurrection is recommended. A confederacy of creativity is called for. And a retrospective secession is suggested.

This chapter presents a short overview of core branding values and provides a description of how to capture them in a business-to-business (B2B) context. However, the reader should keep in mind that the value of branding is a broad term consisting of different aspects, which makes it challenging to capture and present them all in one chapter. For this reason, the authors have chosen to introduce diverse facets of brand identity and image, customer values, and sustainability issues, which are part of the core values of branding in a B2B context. These issues are also elaborated in more detail in Chapters 2, 5, and 10. In addition, the authors present brand-building tools for managers, such as personal selling, direct marketing, public relations, trade shows and exhibitions, as well as advertising and sales promotion. Finally, the applicability of these tools is demonstrated through the practical example of Axel Technologies and their Fuugo service.

The purpose of this paper is to tests three hypotheses: non‐profit organizations follow a customer‐centered approach to marketing; marketing is run by marketing‐trained staff; and cross‐continental differences in the adoption of marketing in the UK, the USA, and Australia exist due to differences in the operating environment.

A survey study was conducted with non‐profit managers. The sample contains 136 respondents; 36 from the UK, 33 from the USA and 67 from Australia.

Non‐profit managers indicated that the most important marketing activities are promotional in nature. The importance of market research and strategic marketing was acknowledged only by a small proportion of non‐profits, supporting Andreasen and Kotler's assertion that non‐profit organizations have an “organization‐centered” mindset. Only one fifth of marketing staff are trained in marketing. Non‐profit organizations in the UK, the USA, and Australia did not differ in their use of marketing and marketing operations, suggesting that the similarity of market pressures may be more influential than the differences in operating environments.

Shifting from an “organization‐centered” to a “customer‐centered” approach to marketing represents a key opportunity for non‐profit organizations to increase their competitive advantage and improve their outcomes in terms of the organizational mission. The primary strategy to achieve this aim is to make increased use of formally trained marketing staff.

To the authors' knowledge, this is the first study to assess the state of marketing practise in non‐profit organizations since Kotler, the first to test the organization‐centered hypothesis and the first to test differences across countries.

Societal marketing emerged in the early 1970s, promising a more socially responsible and ethical model for marketing. While the societal marketing concept has attracted its adherents and critics, the literature on societal marketing has remained sketchy and underdeveloped, particularly with respect to its underlying (and largely implicit) moral agenda. By making the moral basis of societal marketing more explicit, this article primarily seeks to offer a moral critique of the societal marketing concept. By situating discussion within notions of psychological and ethical egoism, argues that, in moral terms at least, the societal marketing concept is clearly an extension of the marketing concept, rather than a fundamental reconstruction of marketing theory. While acknowledging the use of the societal marketing concept in practice, this use is problematized with respect to a number of critical moral issues. In particular, the question of who should and can decide what is in the public’s best interests, and elucidate the moral deficiencies of the rational‐instrumental process upon which marketing decisions are frequently rationalised. Suggests that attention should be refocused away from prescribing what “moral” or “societal” marketing should be, and towards developing an understanding of the structures, meanings and discourses which shape and explain marketing and consumption decision making and sustain its positive and negative impacts on society.

The aim of this chapter is to delineate a product framework concerning managed visitor attractions (MVA), which highlights the supply-chain aspects of destinations. It first touches on the rationales for developing such a framework and then constructs a framework composed of a set of product components deriving from the extant literature. Consequently, an version of a product component framework, fastening on an accumulated sample of attraction cases, is presented through three illustrative cases. In the conclusion section, this study elaborates on the study limitation while connoting how the resultant data could shed light on the role of the components of the MVA product in the creation of visitor experiences.