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Considering that the rate of profit constitutes a key indicator for the analysis of the evolution of capitalist economies, this chapter proposes to study the case of France from 1896 to 2019, that is, over 124 years in total. From a series of stock of productive capital reconstructed for the occasion, a rate of profit is calculated at the macroeconomic level within a conceptual framework faithful to Marx. Over this period of more than a century, three successive long waves are identified, as parts of a secular trend toward the fall in the French rate of profit. The latter, however, recovered several times during these three subperiods, but finally reoriented downwards, with fluctuations of an amplitude tending to decrease more and more and a deployment in a decreasing spiral of French capitalism. This long-term downward trend is mainly due to the rise in the organic composition of capital.

Based on appraisal theory and social response theory, this study aims to explore the mechanism of AI failure types on consumer recovery expectation from the perspective of service failure assessment and validate the moderate role of anthropomorphism level.

Three scenario-based experiments were conducted to validate the research model. First, to test the effect of robot service failure types on customer recovery expectation; second, to further test the mediating role of perceived controllability, perceived stability and perceived severity; finally, to verify the moderating effect of anthropomorphic level.

Non-functional failures reduce consumer recovery expectation compared to functional failures; perceived controllability and perceived severity play a mediating role in the impact of service failure types on recovery expectation; the influence of service failure types on perceived controllability and perceived severity is moderated by the anthropomorphism level.

The findings enrich the influence mechanism and boundary conditions of service failure types, and have implications for online enterprise follow-up service recovery and improvement of anthropomorphic design.