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Book part
Publication date: 25 September 2012

Madhu C. Dutta-Koehler

Purpose – This work offers an investigation of the planning and implementation of climate-adaptation and vulnerability-reduction strategies in coastal mega-cities of the…

Abstract

Purpose – This work offers an investigation of the planning and implementation of climate-adaptation and vulnerability-reduction strategies in coastal mega-cities of the Global South, utilizing Kolkata, India, as a case study. This research is designed to identify factors that aid the implementation of climate-centered action in resource-constrained environments of developing countries and provide a set of policy guidelines reflecting best practices.

Methodology/approach – This work draws principally upon analysis of semistructured field interviews conducted in Kolkata, India, during December 2010 and January 2011. The findings are informed by additional data sources as well, including field observations, informal dialogues and meetings, and a review of secondary literature.

Findings – This work identifies several key success factors, including organizational restructuring, resource redistribution, technological innovation, use of external consultants, coupling of climate and development projects, and integration of climate approaches into infrastructure projects.

Research limitations – This research draws upon Kolkata as a case study; thus the work's broader applicability and utility depend on the similarities between the situation in Kolkata and that of other urban areas. As a local study, this work may also offer fewer insights for regional and national policy.

Originality and value – This work fills a timely, unmet need for a greater understanding of climate-adaptation action in the context of cities of the developing world. The extensive use of personal interviews provides unique insights into the minds of planning officials and professionals and draws upon their practical experience to draw lessons for a wide range of similar environments.

Details

Urban Areas and Global Climate Change
Type: Book
ISBN: 978-1-78190-037-6

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Article
Publication date: 16 March 2020

Shivashish Bose

In the rapidly urbanizing Indian cities, large buildings are being built demolishing old buildings often with historic, cultural and architectural merit bringing the…

Abstract

Purpose

In the rapidly urbanizing Indian cities, large buildings are being built demolishing old buildings often with historic, cultural and architectural merit bringing the conflict between development and conservation. In Kolkata, the authority has taken a unilateral decision to construct high-rise buildings demolishing a hundred-year old Bow Barracks housing complex. The purpose of this paper is to present a research study that empirically explored the appropriateness of the policy decision and a recommendation for appropriate development based on the research result.

Design/methodology/approach

The design of the research is formulated on the survey method that encompasses observation, interview and collection of data through questionnaire, and survey, documentation and testing of architecture. All findings are analysed; research question and hypothesis are tested with validation.

Findings

The research has found that the old housing is of cultural heritage and use value, and the inhabitants are a very special community in Kolkata. The new development proposal in terms of space generation and cost involvement over the benefit of conserving the existing housing is not beneficial. Therefore, the decision of the local body, in terms of value for money, architecture, culture, heritage and sustainability is not proper.

Originality/value

Such a research exploring the benefit between development and conservation for choice of appropriate path of development in managing the development of a city in global south stands for its uniqueness.

Details

Journal of Cultural Heritage Management and Sustainable Development, vol. 10 no. 3
Type: Research Article
ISSN: 2044-1266

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Article
Publication date: 27 May 2020

Alberto Amore and Hiran Roy

Gateway cities such as Delhi, Mumbai and Kolkata are central in the tourist experience to India, yet the official government authorities and destination marketing…

Abstract

Purpose

Gateway cities such as Delhi, Mumbai and Kolkata are central in the tourist experience to India, yet the official government authorities and destination marketing organizations tend to underestimate the potential of these destinations to prospective and returning international tourists. In particular, there is little empirical research on urban tourism, food tourism and city marketing in the aforementioned cities. This paper aims to explore the scope for the promotion of Delhi, Mumbai and Kolkata as food urban destinations.

Design/methodology/approach

For the purposes of this study, a case study methodology using content analysis was developed to ascertain the nexus between food and tourism in the three observed cities. Materials were gathered for the year 2019, with a focus on brochures, tourist guides, websites and social media accounts for Delhi, Mumbai and Kolkata. A two-coding approach through NVivo was designed to analyse and report the findings.

Findings

The findings of the study suggest that the cities of Delhi, Mumbai and Kolkata fall short in positioning themselves as food urban destinations. Moreover, the study reports a dissonance between the imagery of Delhi, Mumbai and Kolkata portrayed to international tourists through induced images and the food-related experiences available in the cities. This divide reflects a pattern in destination marketing in India observed in previous research.

Research limitations/implications

The exploratory nature of this study calls for more research in the trends and future directions of food tourism and urban marketing in Indian cities. Moreover, this study calls for further research on the perceptions of urban food experience in Indian cities among international and domestic tourists.

Practical implications

A series of practical implications can be drawn. First, urban and national destination marketing organizations need to join efforts in developing urban marketing campaigns that place food as a key element of the urban experience. Second, cities worldwide are rebranding themselves as food destinations and Indian cities should reconsider local and regional culinary traditions as mean to reposition themselves to food travellers’ similar niche segments.

Social implications

The quest for authenticity is central in the expectations of incoming tourists. Moreover, the richness and variety of local and regional food in the cities analysed in this study can enhance urban visitor experience, with obvious economic and socio-cultural benefits for the local businesses and residents.

Originality/value

This study is the first of its kind to provide preliminary evidence on the nexus between food and tourism in Indian cities. Building from the literature, it developed a conceptual framework for the analysis of food tourism and urban branding and shed light on a currently overlooked aspect of incoming tourism to India.

Details

International Journal of Tourism Cities, vol. 6 no. 3
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 14 March 2016

Shreya Das and Debapratim Pandit

The purpose of this paper is to develop a method to benchmark the service quality of any public facility based on users’ perception, by taking the case of “bus design”…

Abstract

Purpose

The purpose of this paper is to develop a method to benchmark the service quality of any public facility based on users’ perception, by taking the case of “bus design”. While some researchers have defined level of service (LOS) for highways, transit system and pedestrian facility to measure their service quality, limited attempt has been made to measure users’ perception of service quality for other public facilities which cannot be described by quantitative service levels.

Design/methodology/approach

In this research, an average weighted scoring technique has been integrated with the method of successive interval scaling to develop a five graded LOS scale that benchmarks users’ perception of service quality for “bus design”. The method has been exemplified by taking five types of buses currently operating in Kolkata that represent five types of “bus design”. This method can be applied for other public facilities.

Findings

By applying the method an LOS scale from LOS A to LOS E was developed for “bus design” in Kolkata that represent users’ perception from “very good” to “very poor”. “Bus design” has been described by a list of attributes identified in this research. “Degree of criticality” of different design attributes based on users’ requirements was used to identify the key attributes for improvement which was also found to vary for different bus user groups in Kolkata.

Originality/value

This research is the first ever attempt to benchmark service quality of a qualitative facility like “bus design” based on users’ perception instead of expert opinion as used by previous researchers.

Details

The TQM Journal, vol. 28 no. 2
Type: Research Article
ISSN: 1754-2731

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Abstract

Subject area

Entrepreneurship.

Study level/applicability

The case can be used to teach behavioural perspective of the entrepreneurship theory for the students of Master of Business Administration (MBA) level. The case may be equally important to teach the marketing and operational context to discuss the perspectives of small- and medium-sized enterprises (SMEs).

Case overview

A young Indian professional had left his lucrative job in the pharma industry to start his own business of a small training centre that trained and placed young graduates with various pharmaceutical companies as medical sales representatives (MSRs). Without borrowing anything from the financial institutions, he plunged into the business in a rented room of a school in Kolkata, India. With every sincerity and path-breaking strategy, his vocational centre, named Carreograph Institute of Management Studies (CIMS) became number one in eastern India in training and placing MSRs and managers. With a number of hand-picked professionals from the industry, this young entrepreneur changed the concept of training by introducing short-term courses like Diploma in Pharmaceutical Management to technically prepare pharmacy undergraduates with professional skills and industry overview, Post Graduate Diploma in Pharmaceutical Management to cater to the contemporary management needs of the pharma industry. For the first time in India, Carreograph launched MBA in Pharmaceutical Management in the distance learning mode, and this strategy revolutionised the concept of management teaching in India. With a huge success in MBA, Carreograph was on the verge of launching another path-breaking course, i.e. Bachelor of Business Administration (BBA) in pharma in the distance learning mode.

Expected learning outcomes

To analyse Tamal Chatterjee's entrepreneurial characteristics, motivations and expertise in the field and how these parameters support his proposed new venture, to consider the effectiveness of his entrepreneurial methods for finding out more about the proposed business area in which he is interested and to evaluate his idea of newly developed MBA and BBA programmes in terms of its expected acceptance among the student communities and consider if and when he should go ahead with expanding his current venture.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 4 no. 5
Type: Case Study
ISSN: 2045-0621

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Case study
Publication date: 8 August 2008

Anand Kumar Jaiswal and Harit Palan

Radio Mirchi is the flagship brand of Entertainment Network India Limited (ENIL). ENIL is the largest private FM radio broadcaster in India. ENIL was able to gain a…

Abstract

Radio Mirchi is the flagship brand of Entertainment Network India Limited (ENIL). ENIL is the largest private FM radio broadcaster in India. ENIL was able to gain a stronghold in the market due to its strengths of innovativeness and creative content, large operating network, reach among listeners, high quality studio and strong advertisement sales capabilities. The case discusses Radio Mirchi's entry into the Kolkata market in 2003 amidst the competition from three other players—Red FM, Aamar and Power. Kolkata occupied a prime place in the company's growth plans. The case discusses the dilemma faced by the company on developing the entry strategy. Its top management has to decide on the market segment(s) it should target, and the design of the product.

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Article
Publication date: 11 July 2016

Indranil De and Tirthankar Nag

The study attempts to look into the poverty and deprivation in slums across various social and religious groups and its bearing on the children. It not only analyses…

Abstract

Purpose

The study attempts to look into the poverty and deprivation in slums across various social and religious groups and its bearing on the children. It not only analyses income poverty but also looks at derivation of access to basic services including water, sanitation and drainage. The purpose of this paper is to compare and contrast the income and non-income deprivation of childbearing and non-childbearing households.

Design/methodology/approach

The study is based on a survey of 541 sample households selected from 23 slums of Kolkata, India. The authors have adopted a mixture of cluster sampling and systematic sampling technique. The slums of Kolkata have been segregated into three regions and further segregated by overlaying the population and average monthly income of slums. Slums have been selected randomly from these stratums. Households have been selected from the slums by systematic sampling method.

Findings

The Muslim and backward caste households are more deprived with respect to income and access to basic services as compared to Hindu general (upper) caste. Deprivations with respect to income and basic services are more pronounced for households having child than for households not having child. Childbearing households are less likely to receive better water supply, sanitation and drainage services as compared to others due to their religious and residential identities. Slum children get affected by the complex political economy of basic service delivery. The study also finds that electoral competition has positive and political clientelism has negative impact on access to basic services.

Research limitations/implications

The study is based on results obtained from survey in one city of India. Hence, these results cannot be generalized for India or for the developing countries taken together. Further studies across cities of developing countries are required to arrive at any generalized conclusion.

Practical implications

The study suggests that public policies should attempt to disentangle minorities and children from the local political economy. Otherwise, deprivation and disparity even across low income households living in slums would persist. Deprivation of child bearing households would lead to a deteriorating future for the slum children.

Social implications

This paper have pave the path for new generation public policy for the urban poor and minorities.

Originality/value

This paper highlights the incidence of deprivation of minorities and childbearing households vis-à-vis other households in the slums. It contributes to the overall understanding on urban poverty.

Details

International Journal of Social Economics, vol. 43 no. 7
Type: Research Article
ISSN: 0306-8293

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Book part
Publication date: 31 December 2010

Lan Wang, Ratoola Kundu and Xiangming Chen

The new town concept originated from the ideal city model of Ebenezer Howard and expanded from Europe to America in the 1900s. It has reemerged as a site for accommodating…

Abstract

The new town concept originated from the ideal city model of Ebenezer Howard and expanded from Europe to America in the 1900s. It has reemerged as a site for accommodating population from highly dense urban centers of China and India since the early twenty-first century. The massive infusion of public and private investments has enabled the emergence of new towns in China and India as planned centers of world-class residential, commercial, and work spaces. The rational goal of de-densifying the crowded central cities can lead to a more balanced distribution and use of resources across the metropolitan regions with more spacious housing for the growing middle class in China and India. Yet it is a relatively small number of the wealthy and mobile people who have turned out to be beneficiaries of the mostly high-end housing and well-developed transport infrastructure that evokes social and economic polarizations and political contestations. In this chapter, we will examine: (1) how these top-down planned and developed new towns have reshaped the urbanization process of the megacities in India and China, (2) the socio-spatial influence of these settlements on the central city as well as the surrounding rural areas, and (3) the expected and actual spatial users (both old and new residents) of the new towns? We address these questions by organizing two pairs of cases in a systematic framework: Anting New Town and Thames Town in Shanghai, China and Rajarhat New Town and the Kolkata West International City (KWIC) near Kolkata, India.

Details

Suburbanization in Global Society
Type: Book
ISBN: 978-0-85724-348-5

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Article
Publication date: 6 September 2013

Preeta M. Banerjee

Geographical location has been of noted importance for technology entrepreneurship, i.e. technology clusters. While social resources have been investigated as strategic in…

Abstract

Purpose

Geographical location has been of noted importance for technology entrepreneurship, i.e. technology clusters. While social resources have been investigated as strategic in management literature, media reputation appears to be an overlooked reason why technological entrepreneurship has been less prevalent in some geographical locations, despite there being fertile economic parameters. The paper aims to discuss these issues.

Design/methodology/approach

Utilizing methodology developed by Rindova et al. to explore how media (local and foreign) describes technological entrepreneurship (local and foreign), the paper compares Boston, MA and Kolkata, India in terms of positive or negative valenced recognition and explores their relation to technology entrepreneurship location.

Findings

Geographical media reputation is contextualized and does not transfer readily. Unlike the absolute positives of economic reasoning, positive media reputation in the local context does not scale globally. Also, negative reputation is very hard to overturn at the global level. Social resources often have their own social dynamics that are localized in culture and environment.

Research limitations/implications

This paper is an exploratory, illustrative analysis of the relation between geographical reputation at local and global levels and the location choice of technology entrepreneurship. Other factors do exist that the paper does not examine specifically but tries to match through sample selection, realizing no two geographical locations can ever be exact matches and in this case are rough equivalents.

Originality/value

Geographical location imputes social resources – namely media reputation – that can affect the location choice of technology entrepreneurship beyond economic considerations.

Details

Management Research Review, vol. 36 no. 10
Type: Research Article
ISSN: 2040-8269

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Article
Publication date: 6 July 2012

Shivashish Bose

Practical conservation of heritage buildings in Kolkata started in the 1990s and the first restoration project was the Town Hall, a public building built by the British in…

Abstract

Purpose

Practical conservation of heritage buildings in Kolkata started in the 1990s and the first restoration project was the Town Hall, a public building built by the British in 1813, in the central business district by a public‐private partnership. The purpose of this paper is to demonstrate the restoration process and adaptive reuse of the Town Hall as a case study.

Design/methodology/approach

A team of conservationists, architects and structural engineers worked during 1996‐1998. The methodology included surveying and documenting the existing structure; examining old materials and methods of construction, earlier repairs and the suitability of matching new materials; analysing the structure, defects and their causes; prescribing remedial measures; preparing items of work, estimating and tendering for appointment of contractors; allocating funds for restoration; supervision and monitoring of the works.

Findings

It was necessary to undertake structural strengthening and physical restoration through corrective measures, and reinstallation of all service systems, which resulted in the opening up of this edifice again for various kinds of public use, that included a museum.

Social implications

This was a pilot project for the state administration and the people of Kolkata. After this project, the conservation of historic buildings became an agenda of government and civil society. The lessons learned here were applied to the restoration of other similar buildings in Kolkata.

Originality/value

Conservation‐researchers, academics and practitioners will gain from this paper an in‐depth understanding of the restoration process in Kolkata.

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