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Among the top management issues covered in this section are: leadership to promote change; issues of corporate culture; effective international strategy; environmental leadership; investment in Eastern Europe; and developing “world‐class” manufacturing strategy.

Presents a case which suggests that companies in new‐technology‐based industries have a greater need for long‐term planning than those in other industries at other stages of development. During the period of an industry′s infancy, there is also a greater need for an industry, rather than a company, perspective. Judgemental forecasting techniques are suggested to be more suitable in new industries because of the problems associated with other forecasting methods. However, problems such as time pressure on executives and the need for confidentiality are more acute when using judgemental forecasting techniques in new industries. The Delphi technique has been used many times as a method of forecasting the future of established industries, but it has never been used to consider the future of a new industry. Discusses ten problems which can be encountered when Delphi is used in this situation and provides practical hints on procedures to overcome them, gained from its use to forecast changes in one new industry, the market analysis industry. Since new industries rarely have established trade organizations to carry out such Delphi studies, the role could be played by institutes of management education.

Proliferating pest problems, sharply rising pest control costs, increasing environmental pollution, rising rates of injury and death due to pesticide poisoning, and burgeoning pesticide‐related legal entanglements leave little doubt in the minds of most citizens that a crisis in chemical pest control exists. The underlying cause of today's pesticide dilemma lies in the lack of ecological consideration given the synthesis, experimental development, registration and utilisation of newly developed synthetic pesticides. The production of synthetic organic pesticides increased from an estimated 464,000 pounds in 1951 to approximately 1.4 billion pounds in 1980. Increases in production were followed by the recognition that such increased use of synthetic chemicals would be accompanied by extensive human and environmental impact. With the rapid increase in the use of pesticides, there has been a corresponding increase in public attention and public concern about this impact on human health.

This paper develops a framework to study the potential feasibility to telework knowledge tasks and jobs. The model analyzes the knowledge tasks according to four basic knowledge processes: generation; codification; storage; and transfer. This taxonomy is used together with the distribution of productive work time of knowledge workers to ellaborate groups of knowledge tasks that are more suitable to be teleworked.

The rapid introduction of new technology and the various needs for human resource development are changing the priorities for vocational and technical training. While the fundamental goals for training remain, emphasis is shifting from a focus on content delivery to a recognition of the importance of a systems approach. As a consequence, professionals involved with training are increasingly aware of the need for more rigour in the process by which training is developed, implemented and evaluated. The chief purpose of this monograph is to introduce training and other interested personnel to the Instructional Systems Development (ISD) approach. Collected in this one document is the essential information on the ISD process for the development and conduct of efficient and effective performance‐based training programmes. For those planning a new training programme, this logical and organised approach provides a road map. Furthermore, the procedural steps presented are useful when modifying and revising existing programmes. Instructional Systems Development methodology is presented in five phases: analyse, design, develop, implement and control.

On the whole, commercial and public buildings regularly have their windows cleaned. For many of them, exterior cleaning stops there. But is exterior cleaning sufficiently important to receive part of an already tight facilities budget — perhaps at the expense of something more significant?

In prior articles in both volume 8 (number 4) and volume 10 (numbers 3/4) of Collection Building, bibliographies of U.S. government publications on AIDS were covered. The first bibliography covered both executive branch and legislative branch materials from 1981 to September 1986. The second bibliography covered only legis‐lative materials from 1986 to 1989. This article complements the second bibliography in its coverage of executive branch materials from 1986 to 1989 and also updates the first work. While 1986 to 1989 is the framework, some items inadvertently omitted from the earlier work are included here.

Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factors that cause users to use BPMSs to manage the knowledge required in business processes.

The paper proposes an original model that integrates two successful information system models applied to BPMSs and knowledge management systems. To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model.

Users’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM.

This study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM.

To the best of the authors’ knowledge, this model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.

The relationship between information provider and client is a crucial measure of effectiveness. In commerce the success of this relationship might be measured by market share or profitability, while in the non‐profit sector, where most libraries and information services (but not all) exist, the success might be measured by criteria such as document delivery and satisfaction. We speak of effectiveness, implying the extent to which the service can successfully impact upon and meet the needs of the users. Particularly if the model which management supports is a community‐based model (as opposed, say, to a stock‐holding model), then the relationship and interaction between service and user group lies at the heart of the matter.