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Article
Publication date: 17 July 2009

Ming H. Hsieh

The purpose of this research paper is to show empirical evidence that supports a set of research proposition that was synthesized based on knowledge seeking and

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Abstract

Purpose

The purpose of this research paper is to show empirical evidence that supports a set of research proposition that was synthesized based on knowledge seeking and stakeholder literature. These propositions, which are related to the knowledge seeking strategies adopted by knowledge seekers and the knowledge stakeholder settings that exist in firms, are explored using the data collected from focus group discussions.

Design/methodology/approach

Data collected from focus group discussions were interpreted through qualitative content analysis, resulting in discussions and findings that deliver strategies for knowledge seekers who quest for tacit knowledge.

Findings

Empirical data from this study reveals strategies, ascertained from the context of three knowledge stakeholder including; powerful stakeholders, legitimate stakeholders and urgent stakeholders, each of which may be adopted in seeking tacit knowledge.

Originality/value

The study proposes to tackle the issue of human centric knowledge seeking from the perspective of stakeholder theory in organization context. Knowledge stakeholders, such as external customers and internal supportive staffs and co‐workers, are bearers of tacit knowledge and so identifying the knowledge stakeholders is crucial to leverage their knowledge for the firm's benefit.

Details

Journal of Knowledge Management, vol. 13 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 9 July 2020

Changyu Wang, Jinming Mei and Jiaojiao Feng

Online-to-offline (O2O) knowledge-sharing economy platforms have emerged as a new public channel for matching up knowledge providers with knowledge seekers. It can…

Abstract

Purpose

Online-to-offline (O2O) knowledge-sharing economy platforms have emerged as a new public channel for matching up knowledge providers with knowledge seekers. It can facilitate offline provision and consumption of high-quality tacit knowledge around a topic upon online search and payment (called offline knowledge service transaction). However, limited research investigated this new knowledge-sharing phenomenon in the field of knowledge management (KM). The purpose of this paper is to enrich KM literature by developing a theoretical model to explore determinants of offline knowledge service transactions via O2O knowledge-sharing economy platforms from both quality and price perspectives.

Design/methodology/approach

The model was tested with objective data crawled from Zaihang – a leading O2O knowledge-sharing economy platform in China.

Findings

The results show that, in the context of O2O knowledge-sharing economy, transactions of an offline knowledge service are positively related to its provider’s popularity, but negatively related to the price. Moreover, knowledge seekers are more likely to accept and purchase a high-priced service of a knowledge topic with a higher overall review score and supplied by a provider with lower popularity and shorter response time. However, the length of offline knowledge service has no significant association with its transactions.

Originality/value

This study contributes to KM literature through investigating a new phenomenon of tacit knowledge sharing (including provision and consumption) in the context of O2O service and the sharing economy. The results give implications for knowledge providers and platform managers to facilitate online transactions of offline knowledge services.

Details

Journal of Knowledge Management, vol. 24 no. 8
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 4 February 2021

Hong Li, Changhong Li and Zhan Wang

The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded…

Abstract

Purpose

The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded that individuals’ primary motivation to transfer their treasured knowledge can be summarized as “trust,” that is, the individuals trust their selfless transfer behavior can be reciprocated by the recipients in the future.

Design/methodology/approach

In this study, a simulation model based on knowledge transfer behavior and reciprocal trust between individuals is built through agent-based modeling and simulation to investigate the factors that influence the efficiency of knowledge transfer within an organization.

Findings

Experiments are performed to test the impact of reciprocal trust and organizational structure on the efficiency of knowledge transfer.

Originality/value

The results indicate a significant role of key elements of reciprocal trust and organizational structure, which provides relevant practical guidance for both individuals and organization managers in the context of knowledge transfer.

Details

Journal of Business & Industrial Marketing, vol. 36 no. 8
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 15 July 2019

Amitabh Anand, Isabelle Walsh and Sandra Moffett

Despite the strong focus on virtues in firms, humility is little recognized in the management literature and, more particularly in the literature about knowledge sharing…

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1054

Abstract

Purpose

Despite the strong focus on virtues in firms, humility is little recognized in the management literature and, more particularly in the literature about knowledge sharing (KS). Despite efforts to foster KS among employees in firms, the effectiveness of this process narrows down to the dyadic relationship between the knowledge seeker and provider within firm. This paper aims to investigate the role of humility in the KS process in dyadic activity.

Design/methodology/approach

The authors undertake an exploratory investigation to fill some of the gaps found in the literature. The paper draws insights from psychology, history, religion, current events and management literature.

Findings

The authors identify several individual propensities that help predict humility towards sharing knowledge from seeker (humble knowledge-inquiry) and provider perspectives (humble response). They propose a new conceptual process model of KS with humility as an important variable to consider. This work highlights several promising directions for future research.

Originality/value

As per the authors’ knowledge, this is the first paper that investigates the role of humility in knowledge sharing from dyadic perspective. The authors also introduce concepts of humble knowledge inquiry and humble response in a dyadic context for effective knowledge sharing process.

Details

Journal of Knowledge Management, vol. 23 no. 6
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 23 January 2018

Fabio Sartori, Riccardo Melen and Stefano Pinardi

The purpose of this paper is to present a framework for cultivating virtual communities of practice in distributed environments. The framework is based on the integration…

Abstract

Purpose

The purpose of this paper is to present a framework for cultivating virtual communities of practice in distributed environments. The framework is based on the integration of knowledge artifacts and wearable technologies.

Design/methodology/approach

The proposed knowledge artifact is based on the correlation between conceptual and computational tools for the representation of different kinds of knowledge.

Findings

In this way, it is possible to make deeper the collaboration between knowledge seekers and contributors within the community, given that seekers and contributors share, at least in part, design choices at the knowledge modeling level.

Originality/value

A practical application of the framework has been described, to show its originality with respect to traditional knowledge management systems. In particular, it has been demonstrated how lurking phenomenon inside communities of practice can be significantly reduced. To this aim, opportune indexes have been defined from existing ones in literature.

Details

Data Technologies and Applications, vol. 52 no. 1
Type: Research Article
ISSN: 2514-9288

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Article
Publication date: 25 September 2018

Yonggui Wang, Myat Su Han, Diandian Xiang and Daniel Peter Hampson

Despite managers’ investments in facilitating knowledge sharing, knowledge hiding remains prevalent in organizations. Existing studies shed light on the antecedents and…

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1479

Abstract

Purpose

Despite managers’ investments in facilitating knowledge sharing, knowledge hiding remains prevalent in organizations. Existing studies shed light on the antecedents and consequences of knowledge hiding from the hider’s perspective. This study, the first, aims to examine the consequences of perceived knowledge hiding on the performance of knowledge seekers individually and organizations more broadly.

Design/methodology/approach

The authors develop a theoretical framework, drawing on self-determination theory (SDT) and social exchange theory (SET). The framework is tested empirically via hierarchical regression analyses, using survey data collected from salespersons (n = 296) and supervisors (n = 83) employed by one of the largest distribution and market expansion companies in Myanmar.

Findings

Consistent with SDT, the results show that perceived knowledge hiding exerts a positive effect on knowledge seekers’ individual sales performance, although this relationship is moderated by social interaction. Conversely, the results show a negative relationship between perceived knowledge hiding and team viability, which is moderated by reward structure, consistent with SET.

Research limitations/implications

The results have several strategic implications, including on the type of reward structures (i.e. individual vs team-based) that most effectively mitigate the negative consequences of perceived knowledge hiding.

Originality/value

This is the first empirical study of the consequences of perceived knowledge hiding. This model integrates two theoretical perspectives which highlight positive and negative consequences of perceived knowledge hiding.

Details

Journal of Knowledge Management, vol. 23 no. 2
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 23 July 2020

Atif Saleem Butt

The purpose of this paper is to explore the multi-level (individual, interpersonal and firm) consequences of top-down knowledge hiding in firms.

Abstract

Purpose

The purpose of this paper is to explore the multi-level (individual, interpersonal and firm) consequences of top-down knowledge hiding in firms.

Design/methodology/approach

This study uses a multiple case study methodology by studying nine United Arab Emirates (UAE)-based firms. Furthermore, 26 semi-structured interviews with managers based in 9 different firms are undertaken.

Findings

Based on the qualitative interviews and comprehensive data analysis, four individual, one interpersonal and two firm-level consequences emerged. In addition, the consequences of top-down knowledge hiding are not multi-level, but multi-faceted too.

Research limitations/implications

This study has some limitations. First, the results of this study are not generalizable to a broader population. Second, this study explores behavioral patterns with respect to UAE culture only.

Practical implications

Firms can use the findings from this study to understand the multi-level and multi-faceted consequences of top-down knowledge hiding in firms. Also, this study provides some constructive guidelines to firms/senior management to mitigate the consequences of knowledge hiding in firms.

Originality/value

This study contributes to knowledge hiding literature by revealing multi-level and multi-faceted consequences of top-down knowledge hiding in firms.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 51 no. 5
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 29 June 2020

Neha Garg and Payal Anand

This paper examines the detrimental effects of perceived knowledge hiding (KH) on loneliness and affective commitment within academic settings. It further investigates the…

Abstract

Purpose

This paper examines the detrimental effects of perceived knowledge hiding (KH) on loneliness and affective commitment within academic settings. It further investigates the influence of conscientiousness as a moderator.

Design/methodology/approach

Using the cross-sectional survey methodology, the proposed moderated mediation model has empirically tested the effect of perceived KH on a sample of 300 students pursuing management education at a premier institute in India.

Findings

The findings reveal that perceived KH affects the affective commitment of students toward the institution via loneliness. Moreover, conscientiousness moderates the mediating role of loneliness in a way that the relationship becomes strong with low levels of conscientiousness.

Research limitations/implications

This study contributes to the literature of KH by empirically investigating its detrimental consequences. It further investigates the impact of personality moderator on the proposed relationships. The discussed framework is an early attempt to understand the phenomenon of KH among students, primarily from the perspective of a knowledge seeker.

Practical implications

Awareness about the ill effects of the knowledge-hiding (KH) behavior of students and understanding the role of personality in this will help administrators in designing effective interventions for curbing the same.

Social implications

Effective control of KH behavior will restrain its ill effects among management students (future workforce), thereby conserving societal resources spent on health and education.

Originality/value

Empirical studies testing the direct and indirect consequences of KH are limited; hence, this study attempts to fill the gap.

Details

International Journal of Educational Management, vol. 34 no. 9
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 27 February 2018

Jatinder Kumar Jha and Biju Varkkey

Knowledge is considered as a strategic asset for the organizations, especially for knowledge-intensive firms. Research and development (R&D) is a significant unit in…

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1708

Abstract

Purpose

Knowledge is considered as a strategic asset for the organizations, especially for knowledge-intensive firms. Research and development (R&D) is a significant unit in organizations, as it is devoted to knowledge creation and transfer. The success of any R&D project in an organization depends on its innovative value and the transfer of knowledge to the employees. This study aims to focus on factors triggering knowledge-hiding behavior among R&D employees, thus disrupting the knowledge creation in the organization.

Design/methodology/approach

The grounded theory approach has been used to analyze qualitative data collected from 19 in-depth interviews of R&D professionals (middle and junior level) working in Indian pharmaceutical firms.

Findings

The study identified factors that triggered knowledge-hiding behavior among employees. These factors include distrust, competitive work environment, perceived career insecurity, lack of recognition, lack of reciprocation and lack of confidence in own knowledge. In addition, four hiding strategies used by employees to hide their knowledge from their fellow members were explored and identified: playing innocent, being misleader/evasive hiding, rationalized hiding and counter-questioning.

Research limitations/implications

Besides improving the understanding of knowledge-hiding behavior, particularly in the Indian context, this study has implications for both managerial practices and organizational policies.

Originality/value

This paper highlights the factors influencing knowledge-hiding behavior among R&D employees. Knowledge-hiding construct has not been adequately studied; however, it prevails in the organization and has potential to influence various individual- and organizational-level outcomes. In addition, ways of hiding knowledge used by employees were identified and new forms of strategies named “counter-questioning” were found.

Details

Journal of Knowledge Management, vol. 22 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 25 December 2020

Jianyao Jia, Guofeng Ma, Shan Jiang, Ming Wu and Zhijiang Wu

Although social media use at work has made great impact on employee work performance, little is known about the effect of social media use at work on construction…

Abstract

Purpose

Although social media use at work has made great impact on employee work performance, little is known about the effect of social media use at work on construction employees, especially construction managers. In this way, the purpose of this study aims to investigate the impact of social media use at work on construction managers' work performance based on the enabler-process-intermediate outcome-performance framework.

Design/methodology/approach

This study adopts the knowledge seeker's perspective to empirically investigate the mechanism through which social media use at work impacts construction managers' work performance. Questionnaire survey was conducted with 210 construction managers to test the research model proposed in this study. A component-based structural equation modeling technique was employed to analyze the data.

Findings

Results show that social media use at work positively influences knowledge acquisition both internally and externally, and knowledge acquisition promotes task self-efficacy and creativity, which in turn improve construction managers' work performance. In addition, the interaction of task self-efficacy and creativity is found to negatively influence work performance.

Originality/value

These findings contribute to a comprehensive understanding about the impact of social media use at work on construction managers' work performance. This research also provides informative insights for practitioners on how to improve work performance.

Details

Engineering, Construction and Architectural Management, vol. 28 no. 10
Type: Research Article
ISSN: 0969-9988

Keywords

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