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Abstract

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Tech Development through HRM
Type: Book
ISBN: 978-1-80043-312-0

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Article

Ubaid Ur Rehman and Amjad Iqbal

The purpose of this research is to investigate the effect of knowledge-oriented leadership on organizational performance of higher education institutions (HEIs) and…

Abstract

Purpose

The purpose of this research is to investigate the effect of knowledge-oriented leadership on organizational performance of higher education institutions (HEIs) and examine the neglected mediating role of knowledge management (KM) processes and innovation.

Design/methodology/approach

Following the quantitative and cross-sectional research design, data were collected through self-administered questionnaire from 312 faculty members of HEIs of Pakistan. The partial least squares structural equation modelling data analysis technique was applied to test the hypothesized relationships.

Findings

The results indicate that knowledge-oriented leadership has direct and positive effect on organizational performance. Moreover, the findings reveal that KM processes and innovation partially mediate the effect of knowledge-oriented leadership on organizational performance.

Practical implications

This study underscores the imrportant role of knowledge-oriented leadership in HEIs. Findings of this research suggest that by exhibiting knowledge-oriented behaviours, managers of HEIs can effectively manage their knowledge assets, ensure successful implementation of KM processes and augment product and process innovation leading towards superior organizational performance.

Originality/value

This is amongst one of the first studies that proposes an integrated research model and examines interrelationships amongst knowledge-oriented leadership, KM processes, innovation and organizational performance in the context of HEIs.

Details

Business Process Management Journal, vol. 26 no. 6
Type: Research Article
ISSN: 1463-7154

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Article

Wai Peng Wong and Kuan Yew Wong

The purpose of this paper is to investigate how supply chain management (SCM) practices and knowledge management (KM) capabilities affect firm performance. This study was…

Abstract

Purpose

The purpose of this paper is to investigate how supply chain management (SCM) practices and knowledge management (KM) capabilities affect firm performance. This study was conducted in the Asia Pacific region, which had not been examined before.

Design/methodology/approach

A three‐phase statistical analysis which comprised phase one (convergent validity, reliability, and discriminant validity), phase two (mediated regression analysis) and phase three (path analysis) was used to analyze the data.

Findings

The results from this paper have shown that the implementation of SCM practices will interact with KM capabilities to influence firm performance.

Research limitations/implications

The proposed model does not consider firm performance from multiple perspectives. In addition, the use of longitudinal data would be more useful to examine how changes in certain variables affect performance.

Practical implications

These findings provide important insights for managers to understand the disposition of the firm to better leverage internal capability (knowledge), by exploiting relationships with supply chain partners.

Social implications

This paper has extended knowledge in the mainstream management and provides valuable clues on how to improve organizational effectiveness, which is the crux of management.

Originality/value

The paper is among the first empirical works that specifically investigate the relationships between KM and SCM; thus this paper fills an important gap in the supply chain literature.

Details

Business Process Management Journal, vol. 17 no. 6
Type: Research Article
ISSN: 1463-7154

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Article

Michael J. Gravier, Wesley S. Randall and David Strutton

The purpose of this paper is to show that following from the premise that knowledge comprises the fundamental source of competitive advantage, this study provides results

Abstract

Purpose

The purpose of this paper is to show that following from the premise that knowledge comprises the fundamental source of competitive advantage, this study provides results of a meta‐analysis that examines whether and how alliance performance is influenced by the role knowledge plays in a strategic alliance.

Design/methodology/approach

Meta‐analysis is employed as the driving methodology in this study. The meta‐analysis approach permits the literature on interfirm knowledge management to be reviewed and synthesized such that the role of knowledge in the alliance, environmental risk, and alliance performance can be thoroughly and validly investigated.

Findings

The findings suggest that the level of risk associated with the environment in which the alliance partners join forces does not moderate the relationship between the various “roles” of knowledge and alliance performance, whereas the magnitude and type of interfirm cohesiveness enjoyed or endured by the alliance participants does materially impact alliance performance. These performance differences suggest that – when the subject is alliance performanceknowledge management strategies matter more than environmental factors.

Research implications/limitations

The environmental uncertainty construct proved the biggest surprise, given conventional views that alliances should prove more effective in turbulent environments. However, implications are limited by observations that suggest the current alliance literature lacks well‐developed and corroborated knowledge and performance constructs. This, in turn, implies researchers should systematically assess the validity of extant knowledge and performance measures.

Practical implications

The observed positive relationship between increased levels of knowledge interchange, alliance cohesion, and alliance performance is a materially practical implication. This was especially true within industries that are inherently more dependent on vertical supplier or buyer relationships, such as manufacturing and services. Active interfirm knowledge management appears to contribute more to alliance performance than environmental factors.

Originality/value

This paper describes the first study to meta‐analyze the role and influence of knowledge constructs within the alliance literature. As such, the results empirically confirm some presumed conventional wisdoms while calling others into question.

Details

Journal of Knowledge Management, vol. 12 no. 4
Type: Research Article
ISSN: 1367-3270

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Article

Naresh Kumar and Khairuddin Idris

This study aims to explore the relationships between learning organisation dimensions, institutional characteristics and knowledge performance among Malaysian private…

Abstract

Purpose

This study aims to explore the relationships between learning organisation dimensions, institutional characteristics and knowledge performance among Malaysian private higher learning institutions.

Design/methodology/approach

The researchers sought managers' responses to the dimensions of the learning organisation questionnaire (DLOQ) together with perceived measures of private higher learning institutions' knowledge performance to determine relationships.

Findings

It was discovered that there were positive, medium to high, and significant relationships between the seven dimensions of the learning organisation and the dependent variable, perceived knowledge performance. The three dimensions that demonstrated strong relationships were team learning, embedded systems and provision of leadership. The institutional characteristics that jointly affect the private higher learning institutions' performance were perceived level of institutional commitment to institutional/professional service and institutional level of commitment to effective teaching and learning.

Originality/value

On the whole, the findings of this study provide empirical information, which supports the concept of the learning organisation and their positive influence on the knowledge performance, especially in the private higher education industry. Implications for research and practice as well as recommendations for future studies were highlighted to facilitate those who were involved in learning research.

Details

The Learning Organization, vol. 13 no. 1
Type: Research Article
ISSN: 0969-6474

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Article

Asher Ramish and Haris Aslam

– The purpose of this paper is to propose performance measures for supply chain knowledge management (SCKM) performance.

Abstract

Purpose

The purpose of this paper is to propose performance measures for supply chain knowledge management (SCKM) performance.

Design/methodology/approach

This is a conceptual study. State of performance measurement has been analyzed on the basis of a comprehensive review of literature in field of SCKM. Based on principles of double and triple loop learning, performance measures have been identified for measuring the success of KM practices in SCs.

Findings

Principles of double and triple loop learning have been utilized to suggest KPI’s for SCKM performance, i.e. supply chain identity and knowledge supply chain stratum. The relevance and justification of these KPI’s is also discussed.

Research limitations/implications

This study is limited to conceptualized measures for SCKM only. Further research is required to test the benefits of these performance measures based on industry applications.

Practical implications

These proposed KPI’s will facilitate the development of the new processes through re-engineering, i.e. problem identification and then rectification. Further, these KPI’s will provide some essential insights as to how supply chains can develop their performance evaluation systems to become more effective and learning oriented.

Originality/value

This study aims to not only identify the gaps present in the SCKM performance measurement literature but also aims to fill the knowledge gap by suggesting suitable performance metrics.

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Article

Ajay K. Jain and Ana Moreno

The study aims at investigating the impact of organizational learning (OL) on the firm’s performance and knowledge management (KM) practices in a heavy engineering…

Abstract

Purpose

The study aims at investigating the impact of organizational learning (OL) on the firm’s performance and knowledge management (KM) practices in a heavy engineering organization in India.

Design/methodology/approach

The data were collected from 205 middle and senior executives working in the project engineering management division of a heavy engineering public sector organization. The organization manufactures power generation equipment. Questionnaires were administered to collect the data from the respondents.

Findings

Results were analyzed using the exploratory factor analysis and multiple regression analysis techniques. The findings showed that all the factors of OL, i.e. collaboration and team working, performance management, autonomy and freedom, reward and recognition and achievement orientation were found to be the positive predictors of different dimensions of firm’s performance and KM practices.

Research limitations/implications

The implications are discussed to improve the OL culture to enhance the KM practices so that firm’s performance could be sustained financially or otherwise. The study is conducted in one division of a large public organization, hence generalizability is limited.

Originality/value

This is an original study carried out in a large a heavy engineering organization in India that validates the theory of OL and KM in the Indian context.

Details

The Learning Organization, vol. 22 no. 1
Type: Research Article
ISSN: 0969-6474

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Article

Qian Huang, Hefu Liu and Xuepan Zhong

The paper aims to combine TMS with knowledge management outcomes to investigate their impact on team performance based on an integrative research framework. Two types of…

Abstract

Purpose

The paper aims to combine TMS with knowledge management outcomes to investigate their impact on team performance based on an integrative research framework. Two types of social ties (instrumental ties and expressive ties) are also investigated as moderators to explore their impact on the relationship between TMS and knowledge quality.

Design/methodology/approach

The authors conduct a survey to test their research hypotheses. Their final data set consisted of 249 individuals from 61 teams in 34 companies.

Findings

Results indicate that TMSs have a positive impact on team performance mediated by knowledge management outcomes. The authors further found that instrumental ties could strengthen the relationship between specialization and knowledge quality, while weakening the influence of coordination on knowledge quality. In contrast, the results showed that expressive ties weaken the relationship between specialization and knowledge quality, while strengthening the influence of coordination on knowledge quality.

Research limitations/implications

This study involved a cross‐sectional design instead of investigating team work from a long‐term perspective. Future research could conduct a longitudinal project to investigate how TMSs form and how TMSs at different levels of maturity may affect team performance through perceived knowledge satisfaction. Further, the authors only examined a few of the factors as intermediate outcomes of KM from the knowledge perspective rather than the capability of the team.

Practical implications

When initiating KM projects, managers should focus on employees’ perceived knowledge satisfaction since the essence of KM is to focus on people, specifically the way people think, work and interact. Simply assigning employees with different types of expertise into a single team is unlikely to produce the desired results unless they can develop mutual credibility and coordinate their tasks effectively. To achieve such outcomes, they will need to feel comfortable in their work context – and comfortable to exchange knowledge with their team members.

Originality/value

The authors’ research makes significant contributions to research and practice. This study advances theoretical development in the areas of TMS and KM by illustrating their combined impact on team performance. It contributes to a better understanding of how TMS can enhance team performance through KM mechanisms. Moreover, while the relationship between TMS and team performance has been confirmed in previous research, the underlying mechanisms have seldom been explored. This study fills the gap by considering KM outcomes, comprising knowledge quality and perceived knowledge satisfaction. Although both have been shown in previous research to be related to performance, the authors investigated them specifically as mediators between TMS and team performance through a KM perspective. The present research proposes and confirms the positive influence of perceived knowledge satisfaction on team performance. The study also highlights the need to examine TMS’ dimensions separately, not as a single construct.

Details

Information Technology & People, vol. 26 no. 2
Type: Research Article
ISSN: 0959-3845

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Article

Vishal Ashok Bhosale, Ravi Kant and Ravi Shankar

The purpose of this paper is to test the relationship between supply chain knowledge flow enablers (SCKFEs), knowledge flow performance and supply chain (SC) performance

Abstract

Purpose

The purpose of this paper is to test the relationship between supply chain knowledge flow enablers (SCKFEs), knowledge flow performance and supply chain (SC) performance (operational performance, customer satisfaction, and financial performance) for Indian manufacturing organizations.

Design/methodology/approach

A structured survey was used to collect the necessary data within the Indian manufacturing industry. Construct validity was conducted using convergent validity, reliability, and discriminant validity. Structural equation modeling was used to test the model.

Findings

The results of the study are tested based on data from 269 respondents from an Indian manufacturing organizations show positive influence: from SCKFEs to knowledge flow performance; knowledge flow performance to SC performance. In essence, the research reveals that the awareness to implement SCKFEs will increase the knowledge flow performance and SC performance.

Practical implications

The findings of this study are beneficial for decision-making authorities in the organization to know the importance of SCKFEs and their influence on knowledge flow performance and SC performance.

Originality/value

This is the unique study, which provides the theoretical framework which shows the relationship among SCKFEs, knowledge flow performance and SC performance and validates the framework with the help of an empirical study with Indian organizations.

Details

Benchmarking: An International Journal, vol. 25 no. 2
Type: Research Article
ISSN: 1463-5771

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Article

Makoto Matsuo and Takashi Kusumi

The authors investigated the moderating effect of sales experience on the relationship between salespeople’s procedural knowledge and their performance, using a sample of…

Abstract

The authors investigated the moderating effect of sales experience on the relationship between salespeople’s procedural knowledge and their performance, using a sample of 108 salespeople working at three car dealerships in Japan. Moderated regression analyses suggested that the more experience salespeople gain, the stronger the relationship between procedural knowledge and performance becomes. The results provide some support for the hypothesis that the sales experience moderates the relationship between procedural knowledge and performance, which is consistent with Anderson’s (1982, 1983) model and the ten‐year rule of necessary preparation in expertise research. The results also suggest that a high‐performing sales expert has customer‐oriented and active selling knowledge. Theoretical and practical implications of these findings in managing salespeople are discussed.

Details

European Journal of Marketing, vol. 36 no. 7/8
Type: Research Article
ISSN: 0309-0566

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