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Article
Publication date: 6 September 2021

Gerd Hübscher, Verena Geist, Dagmar Auer, Nicole Hübscher and Josef Küng

Knowledge- and communication-intensive domains still long for a better support of creativity that considers legal requirements, compliance rules and administrative tasks…

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155

Abstract

Purpose

Knowledge- and communication-intensive domains still long for a better support of creativity that considers legal requirements, compliance rules and administrative tasks as well, because current systems focus either on knowledge representation or business process management. The purpose of this paper is to discuss our model of integrated knowledge and business process representation and its presentation to users.

Design/methodology/approach

The authors follow a design science approach in the environment of patent prosecution, which is characterized by a highly standardized, legally prescribed process and individual knowledge study. Thus, the research is based on knowledge study, BPM, graph-based knowledge representation and user interface design. The authors iteratively designed and built a model and a prototype. To evaluate the approach, the authors used analytical proof of concept, real-world test scenarios and case studies in real-world settings, where the authors conducted observations and open interviews.

Findings

The authors designed a model and implemented a prototype for evolving and storing static and dynamic aspects of knowledge. The proposed solution leverages the flexibility of a graph-based model to enable open and not only continuously developing user-centered processes but also pre-defined ones. The authors further propose a user interface concept which supports users to benefit from the richness of the model but provides sufficient guidance.

Originality/value

The balanced integration of the data and task perspectives distinguishes the model significantly from other approaches such as BPM or knowledge graphs. The authors further provide a sophisticated user interface design, which allows the users to effectively and efficiently use the graph-based knowledge representation in their daily study.

Details

International Journal of Web Information Systems, vol. 17 no. 6
Type: Research Article
ISSN: 1744-0084

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Article
Publication date: 16 June 2021

Changiz Valmohammadi and Farzaneh Rahmani

This paper aims to present a hierarchal and operational model of coding knowledge towards facilitating the transformation of knowledge in organizations.

Abstract

Purpose

This paper aims to present a hierarchal and operational model of coding knowledge towards facilitating the transformation of knowledge in organizations.

Design/methodology/approach

The methodology used, is based on collaborative participation in knowledge coding that is widely used in large settings such as Wikipedia.

Findings

Knowledge coding means the transfer of knowledge into a model which can be stored and shared. According to this definition, Knowledge can be accepted as a set of facts and the relationships among them. Through the suggested hierarchical model, primarily facts and initial entities are determined and knowledge record begins with the start of recording routines. In general, each routine is made up of simpler routines and facts. Thus the final model, which is a set of compound and complicated routines, can encode different levels of knowledge with different complexities. The suggested model in the explained processes is a conceptual model and a descriptive model in explaining facts.

Research limitations/implications

Due to high-level programming expertise, in this paper, only the method of implementation of the proposed operational model has been explained. The proposed method maintains various advantages such as applicability, comprehensibility by different people in an organization, the possibility of knowledge coding at different levels, supporting abstract concepts besides operational ones and finally the possibility of implementing it by existing tools.

Practical implications

The suggested model can be used for a variety of needs. For instance, in this paper, the first modelling example referred to a software concept, while the other referred to the implementation of an organizational process. Due to a hierarchy in describing knowledge, the suggested model can be used by any user with any level of knowledge (either user or registrar).

Social implications

This method can create a change in social media and make it possible for anyone in any society with any level of information to share their knowledge at their own level and use the knowledge of others at the same level.

Originality/value

The strength of the proposed model stems from its hierarchical nature which is considered for knowledge coding at different levels and includes advantages such as comprehensibility for different people in an organization, the possibility of knowledge coding at different levels and supporting abstract concepts in addition to operational ones.

Details

Information Discovery and Delivery, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-6247

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Article
Publication date: 12 January 2015

Mana Patamakajonpong and Tirapot Chandarasupsang

This paper aims to present an alternative practical framework to classify the skill and knowledge of the individual trainees by comparing it with the expert in an…

Abstract

Purpose

This paper aims to present an alternative practical framework to classify the skill and knowledge of the individual trainees by comparing it with the expert in an organization. This framework gives the benefit to the organization in order to know the ability level of the personnel and to be able to provide the personnel development method both in academic learning and workplace learning.

Design/methodology/approach

This research develops the framework based on relevant methodologies. Competency-Based Development is applied to investigate the knowledge and skill of the specific task. Knowledge Engineering is used to capture the experiences and construct knowledge model from relevance parties. Capability Maturity Model is then adapted to develop the capability and maturity level of the personnel. It can then be used to cluster the knowledge and skill. Finally, the Substation Maintenance Department of Provincial Electricity Authority (PEA), Thailand, is selected as a case study to test the proposed framework.

Findings

The results have shown that the proposed framework can be utilized to identify the capability level of the individual personnel. Furthermore, the appropriate maturity development of the employees in each level can also be identified. This proposed framework provides better results when comparing to the current PEA competency model, as the criteria in this framework are systematically derived from experts rather than relying solely on the proficiency level. Although, this framework was tested with the switchgear maintenance task, the results and its systematic approach have indicated that it can also be used to develop the capability maturity model for other fields of work.

Originality/value

The main originality of this research is the proposed competency analysis table, which integrates human resource development with knowledge management, risks management and management information system. Rather than performing these tasks separately for continuous quality improvement, organization can practically plan and perform the quality improvement-related tasks spontaneously. Moreover, the application of the capability maturity model to classify knowledge and skill of the maintenance tasks into maturity level is another academic value presented in this paper. The proposed framework gives the benefit to organization to classify the capability of the personnel. This is potentially beneficial to the human resource development personnel than traditional methods in the sense that it provides the information on how to develop the specific skill of the employees.

Details

Journal of Workplace Learning, vol. 27 no. 1
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 7 September 2012

Mohamed Amine Chatti

This article aims to introduce the personal knowledge network (PKN) model as an alternative model to knowledge management (KM) and to discuss whether personal knowledge

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4544

Abstract

Purpose

This article aims to introduce the personal knowledge network (PKN) model as an alternative model to knowledge management (KM) and to discuss whether personal knowledge management (PKM) is better adapted to the demands of the new knowledge environments. The PKN model views knowledge as a personal network and represents a knowledge ecological approach to KM.

Design/methodology/approach

KM and PKM have attracted attention over the past two decades and are considered as important means to increase organizational and individual performance. In this article, the author reviews previous models of KM and PKM and explores their failure to address the problem of knowledge worker performance and to cope with the constant change and critical challenges of the new knowledge era. The author further highlights the crucial need for new KM models that have the potential to overcome the shortcomings of previous models. In light of these shortcomings, the article introduces and discusses the PKN model as an alternative model to KM and PKM that is better adapted to the demands of the new knowledge environments.

Findings

Unlike traditional KM/PKM models which view knowledge as a thing or process, the PKN model views knowledge as a personal network and represents a knowledge ecological approach to KM.

Originality/value

The article focuses on personal knowledge and the links to networks and knowledge ecologies in an innovative way for consideration within KM.

Details

Journal of Knowledge Management, vol. 16 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 May 2003

Giorgos Papavassiliou and Gregoris Mentzas

In this paper we present a new approach for integrating knowledge management and business process management. We focus on the modelling of weakly‐structured knowledge

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1849

Abstract

In this paper we present a new approach for integrating knowledge management and business process management. We focus on the modelling of weakly‐structured knowledge‐intensive business processes. We develop a framework for modelling this type of processes that explicitly considers knowledge‐related tasks and knowledge objects and present a workflow tool that is an implementation of our theoretical meta‐model. As an example, we sketch one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. Finally we briefly describe some related approaches and compare them to our work and draw the main conclusions and further research directions.

Details

Journal of Knowledge Management, vol. 7 no. 2
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 December 2003

Karl M. Wiig

Enterprise performance is determined by the effectiveness of how situations are handled throughout the organization and is determined by many factors, the most important…

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2599

Abstract

Enterprise performance is determined by the effectiveness of how situations are handled throughout the organization and is determined by many factors, the most important are the quality and availability of pertinent knowledge. Important situations vary widely. Some are well‐known and are handled with routine, even automatized knowledge. Others are complex and require extensive, at times abstract, knowledge. In routine cases, effective situation‐handling involves many steps and relies on different kinds of knowledge to support the primary tasks of sensemaking, decision‐making/problem‐solving, implementation and monitoring. Similar tasks are required for simple and complex personal situation‐handling cases and organizational situation‐handling. This paper presents a situation‐handling model for people and organizations. Its purpose is to strengthen knowledge‐related, and deliberate and systematic knowledge management (KM). The paper portrays processes associated with delivering competent work. It does not deal explicitly with learning or innovation mechanisms. Nor does it detail mechanisms within the primary tasks.

Details

Journal of Knowledge Management, vol. 7 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 5 October 2015

JinHyo Joseph Yun, WooYoung Jung and JeongHo Yang

– The purpose of this study is to figure out the factors for sustainable growth of small- and medium-sized enterprises (SMEs).

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1309

Abstract

Purpose

The purpose of this study is to figure out the factors for sustainable growth of small- and medium-sized enterprises (SMEs).

Design/methodology/approach

In all, 27 SMEs in the area of IT (Information Technology) in Korea were analysed through interview method basically.

Findings

It is found that sustainable development of SMEs requires two kinds of open innovation which are knowledge strategy and business model. According to developing process, SMEs change their open innovation strategy in knowledge strategy and business model. The highest growth limit of SMEs depends on open innovation in knowledge strategy and business model in sequence from closed innovation in both, through open innovation in both, to open innovation in knowledge strategy and closed innovation in business model and to closed innovation in knowledge strategy and open innovation in business model.

Research limitations/implications

First, the present study was conducted with IT sector SMEs in Korea. It is true that the IT sector is one of the most rapidly changing industrial sectors and is one of representative business types of SMEs in which manufacturing and service industries coexist and diverse sizes of SMEs exist (Malerba, 2002). Second, the present study relies on case study methods. It is true that case study is a method that gives excellent qualitative analysis in firm studies (Yin, 2008).

Practical implications

SMEs cannot survive if they do not accept open innovation in knowledge strategy and business model. SMEs that show absolute limitations in resources and manpower should absolutely implement open innovation strategies to secure more diverse resources from markets and external knowledge bases rather than preparing all resources and capabilities by themselves (Van de Vrande et al., 2009; Yun and Mohan, 2012a, 2012b).

Social implications

SMEs should bear in mind the two different levels of open innovation, such as knowledge strategies and business models (Chesbrough, 2007; Chesbrough and Appleyard, 2007).

Originality/value

SMEs should not confuse between temporally sustainable development and infinite sustainable development. Firms that take closed innovation strategies in both knowledge strategies and business models can also grow for some time. However, because of the deepening of knowledge-based economy, not only the amount of knowledge existing in the world and the speed of knowledge distribution increased but also the customers’ demands and expectations have been observed to increase in the market immediately through social networking sites (SNS), etc. (Yun and Ryu, 2012).

Details

Journal of Science & Technology Policy Management, vol. 6 no. 3
Type: Research Article
ISSN: 2053-4620

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Article
Publication date: 27 February 2007

Bertolt Meyer and Kozo Sugiyama

This paper seeks to sharpen the concepts of tacit, implicit and explicit knowledge by linking them to findings from cognitive psychology and memory science and thus

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4756

Abstract

Purpose

This paper seeks to sharpen the concepts of tacit, implicit and explicit knowledge by linking them to findings from cognitive psychology and memory science and thus finding a possibility for measuring non‐explicit knowledge.

Design/methodology/approach

A review of KM and cognitive science literature leads to a dimensional model of knowledge types that links the concepts from KM to more specific concepts from psychology. One central assumption of the model was empirically tested and put into practice in one small‐scale KM project.

Findings

The concepts in KM can be linked to concepts from psychology and thus receive theoretical support. The developed model enables psychometric access to a part of non‐explicit knowledge through structural assessment techniques. Furthermore, the model has proven to be of value in a practical application in KM.

Research limitations/implications

The experiment and the practical application are too small in scope to provide full support for the model. Further research is required.

Practical implications

A fraction of non‐explicit knowledge can be measured with structural assessment techniques. This can be used in the quantitative evaluation of KM projects as these techniques allow the quantification of individual knowledge increase. Furthermore, a detailed analysis of individual project‐relevant knowledge is useful for post‐project analysis.

Originality/value

The paper integrates findings from several scientific fields for use in KM and presents a novel view of classic KM concepts. The developed model is of importance to both researchers and practitioners.

Details

Journal of Knowledge Management, vol. 11 no. 1
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 9 May 2016

Alireza Jahani, Peyman Akhavan, Mostafa Jafari and Mohammad Fathian

Knowledge discovery in databases (KDD) is a tedious and repetitive process. A challenge for the effective use of KDD is understanding and confirming its results derived…

Abstract

Purpose

Knowledge discovery in databases (KDD) is a tedious and repetitive process. A challenge for the effective use of KDD is understanding and confirming its results derived from the harmonized process. To exploit the advantages of agents’ application, this paper aims to propose a conceptual model based on a multi-agent system (MAS) to control each step of the KDD process.

Design/methodology/approach

This paper reports the empirical findings of a survey conducted among academic and industrial sectors in Tehran, Iran. In this survey, the participants answered a questionnaire about the main factors of designing a suitable model for the KDD process based on MAS. The factor analysis reveals important insights of previous models developed by various researchers.

Findings

This research uses the survey results to find six critical success factors, continuity in refinement and improvement; learning and acting concurrently; loosely or tightly coupled approach for using technologies; cooperative, dynamic and flexible environment; documentation and reporting; and extracting and evaluating knowledge intelligently, for a proper conceptual model of the KDD process based on MAS.

Research limitations/implications

The proposed model reflects all aspects of the KDD process by applying the intelligent agents for each process steps. In addition, this research only considers the Iran society; hence, it cannot be generalized to other nations, and it may need further research in other countries and to be implemented in real-world business domains.

Originality/value

This research helps organizations to adopt a proposed model and implement a KDD process to advantage the valuable knowledge that exists in their data resources.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 46 no. 2
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 24 July 2007

Markus Strohmaier and Stefanie Lindstaedt

The purpose of this contribution is to motivate a new, rapid approach to modeling knowledge work in organizational settings and to introduce a software tool that

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1538

Abstract

Purpose

The purpose of this contribution is to motivate a new, rapid approach to modeling knowledge work in organizational settings and to introduce a software tool that demonstrates the viability of the envisioned concept.

Design/methodology/approach

Based on existing modeling structures, the KnowFlow toolset that aids knowledge analysts in rapidly conducting interviews and in conducting multi‐perspective analysis of organizational knowledge work is introduced.

Findings

This article demonstrates how rapid knowledge work visualization can be conducted largely without human modelers by developing an interview structure that allows for self‐service interviews. Two application scenarios illustrate the pressing need for and the potentials of rapid knowledge work visualizations in organizational settings.

Research limitations/implications

The efforts necessary for traditional modeling approaches in the area of knowledge management are often prohibitive. This contribution argues that future research needs to take economical constraints of organizational settings into account in order to be able to realize the full potential of knowledge work management.

Practical implications

This work picks up a problem identified in practice and proposes the novel concept of rapid knowledge work visualization for making knowledge work modeling in organizations more feasible.

Originality/value

This work develops a vision of rapid knowledge work visualization and introduces a tool‐supported approach that addresses some of the identified challenges.

Details

Journal of Knowledge Management, vol. 11 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

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