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Article

Fanghong Liu and Jiangang Wang

The purpose of this paper is to examine how knowledge inflows and outflows interact to affect performance outcomes. Though previous studies have dealt with knowledge

Abstract

Purpose

The purpose of this paper is to examine how knowledge inflows and outflows interact to affect performance outcomes. Though previous studies have dealt with knowledge inflows and outflows, the quality and quantity characteristics of knowledge are often not taken into account, thus leaving a research gap with regards to the effect of their interactions on performance outcomes.

Design/methodology/approach

Based on Poisson regression analysis, this quantitative study fills the aforementioned research gaps by analyzing the ambidextrous configurations of knowledge flows from an ambidexterity perspective and examines their effects on two-phase performance (i.e. regular season and playoffs), using a longitudinal data set of National Basketball Association transactions from the 2003-2004 to 2014-2015 season.

Findings

The results suggest that the complementarity between knowledge inflows and outflows along the quality and quantity dimensions of knowledge, respectively, has a positive impact on two-phase performance, while the imbalance between knowledge inflows and outflows under the quality and quantity dimensions of knowledge, respectively, has a negative impact on playoffs performance (Phase 2). These findings suggest that organizations can balance knowledge inflows and outflows under a single quality or quantity dimension of knowledge. Furthermore, the interaction between the quantity of the inflows of knowledge and the quality of the outflows of knowledge and the interaction between the quality of the inflows of knowledge and the quantity of the outflows of knowledge are both positively related to two-phase performance. These findings suggest that organizations can balance knowledge inflows and outflows across quality and quantity dimensions of knowledge. Finally, the effects of the interaction between knowledge inflows and outflows on playoffs performance are greater than regular-season.

Practical implications

Organizations should leverage ambidexterity to manage/balance knowledge inflows and outflows across quality and quantity dimensions, further enhancing performance outcomes.

Originality/value

This study, first, provides new insights into knowledge flows by distinguishing between the quality and quantity of knowledge, the inflows and outflows of knowledge, constructing ambidextrous configurations of knowledge flows from an ambidexterity perspective. Second, it contributes to the relationship between knowledge flows and organizational performance by revealing how ambidextrous configurations of knowledge flows exert different effects on performance outcomes. Third, it adds to the literature of ambidexterity-performance relationships and expands it to the context of sports.

Details

Journal of Knowledge Management, vol. 24 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article

Ajai S. Gaur, Hongjia Ma and Baoshan Ge

Cross-border flow of knowledge is fraught with many challenges. The complexity associated with the organization of multinational corporations (MNCs), and the information…

Abstract

Purpose

Cross-border flow of knowledge is fraught with many challenges. The complexity associated with the organization of multinational corporations (MNCs), and the information asymmetry in foreign locations poses particular challenges to knowledge flow. Yet, effective transfer of knowledge is critical for the survival and performance of MNCs. The purpose of this paper is to present a comprehensive framework to understand the difficulties in the smooth flow of knowledge in MNCs.

Design/methodology/approach

The study is conceptual in nature and is based on an extensive review of the extant literature.

Findings

This review of the literature suggests that knowledge flow in MNCs is affected by country-level, firm-level and individual-level factors. The authors discuss these in the backdrop of the MNC strategy and the knowledge transfer context. The authors present their theoretical model and discuss the implications for advancing research in this domain.

Originality/value

This is one of the first papers to present a comprehensive framework to understand knowledge flows in MNCs.

Details

Journal of Knowledge Management, vol. 23 no. 9
Type: Research Article
ISSN: 1367-3270

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Article

Young-Gul Kim, Yong Sauk Hau, Seulki Song and Ghi-Hoon Ghim

This study aims at analyzing the features of knowledge flow and the role-specific nodes in knowledge networks among individuals and business units of six organizations in

Abstract

Purpose

This study aims at analyzing the features of knowledge flow and the role-specific nodes in knowledge networks among individuals and business units of six organizations in different industries, and suggesting prescriptions to prevent the organizational knowledge sclerosis.

Design/methodology/approach

This research conducts multiple case studies on the organizational knowledge paths of six companies in the multiple industries through social network analysis (SNA) tool developed by the authors of this paper.

Findings

This study provides four major findings which shed a new light on how to comprehend the features of knowledge flow and the role-specific nodes in knowledge networks in organizations: the within-business unit knowledge flows are more dominant over the inter-business units knowledge flow; the downward knowledge flows are dominant over the horizontal and upward knowledge flows in the management levels; distributions of knowledge owners and providers are like L-shape and the gap between knowledge owing and providing expands as the management levels go up; and the top 20 percent people in an organization dominate over a large portion of the knowledge brokerage activities.

Research limitations/implications

Cultural difference issue might arise because data collection was limited to Korean organizations. Therefore, the findings from this study needs to be cautiously interpreted considering the cultural difference/deeper understanding of the organizational knowledge paths through social network lens can make it possible for more context-specific KM strategies (e.g. suitable for a specific functional unit, management level, or industry type) to be identified and implemented.

Practical implications

Managers can have a solid grasp about knowledge flows and knowledge node roles in their organization through social network analysis in order to facilitate the knowledge transfer and eliminate the knowledge link lapse in organizations.

Originality/value

This study could be a stepping stone for further empirical research since it expanded the level of organizational knowledge network analysis from individual and team to inter-unit and inter-management level through the block modeling analysis of knowledge network.

Details

Journal of Knowledge Management, vol. 18 no. 1
Type: Research Article
ISSN: 1367-3270

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Article

Harri Laihonen

This article aims to point out the essential role of knowledge flows when studying new ways of organizing in a knowledge‐intensive service sector where organizations

Abstract

Purpose

This article aims to point out the essential role of knowledge flows when studying new ways of organizing in a knowledge‐intensive service sector where organizations operate in rapidly changing markets. The purpose of this article is to analyze the concept of self‐organization and its basic characteristics from a knowledge flow point‐of‐view.

Design/methodology/approach

A conceptual analysis and literature review are provided.

Findings

The article offers a way to understand how self‐organization emerges from lower‐level or local interaction, i.e. knowledge flows. The results of earlier studies indicate that if experts working in customer interface are empowered to make independent decisions and to adjust their working according to the ongoing situation, i.e. to self‐organize, co‐operation with customers becomes more active.

Originality/value

The article presents a new way of looking at self‐organization and its basic characteristics as managerial tools in knowledge‐intensive organizations. The article brings up the fundamental role of knowledge flows in a self‐organization process.

Details

Journal of Knowledge Management, vol. 10 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

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Article

Chinho Lin, Ju‐Chuan Wu and Hua‐Ling Tsai

This study attempts to develop an approach with triangulation to explore the determinants of knowledge flows, as well as the relationships among them.

Abstract

Purpose

This study attempts to develop an approach with triangulation to explore the determinants of knowledge flows, as well as the relationships among them.

Design/methodology/approach

The proposed approach with the use of triangulation is designed to handle the issues that arise in the various interactions and numerous contexts among entities and/or activities that are associated with KM.

Findings

The proposed hybrid approach is found to be helpful in dealing with the issue of knowledge flow, especially involving various entities and complex interactions with numerous contents and dynamic contexts. In addition, the findings also show the presence of multi‐directional and adaptive interactions among determinants to knowledge flows, and also how these influence a firm's KM initiatives and performance.

Research limitations/implications

The proposed hybrid approach can be considered as a way to overcome the limitations both of qualitative and quantitative methods, and the relationships among knowledge flows explored in this study provide some directions for future KM research.

Practical implications

The proposed approach focuses on the visualization of probable determinants to knowledge flows within an organization. This visualization can be utilized to evaluate the determinants and their relationships with each other, which may help managers to take actions to achieve more effective and efficient KM.

Originality/value

The results show the value of using a hybrid approach for dealing with research issues involving various entities and activities with complex content, such as knowledge flows.

Details

Industrial Management & Data Systems, vol. 113 no. 5
Type: Research Article
ISSN: 0263-5577

Keywords

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Article

Keedong Yoo, Euiho Suh and Kyoung‐Yun Kim

The aim of this paper is to suggest a method to redesign business processes from the viewpoint of knowledge flows using a knowledge map.

Abstract

Purpose

The aim of this paper is to suggest a method to redesign business processes from the viewpoint of knowledge flows using a knowledge map.

Design/methodology/approach

Knowledge flows and business processes cannot be separated because knowledge is inputted and outputted through business processes. Knowledge flows inherit the feature and appearance of corresponding business processes; therefore, one can identify problems within business processes by analyzing corresponding knowledge flows. The methodology is composed of the following sections: knowledge mapping, knowledge profiling, knowledge flow identification, knowledge flow optimization and TO‐BE process visualization.

Findings

This paper provides a methodology for knowledge flow‐based business process redesign and ten guidelines for knowledge flow optimization. The case study demonstrates that the proposed ideas constitute knowledge‐intensified business processes.

Research limitations/implications

A more formal validation method that is based on the statistical analysis must be provided to assert the proposed guidelines for knowledge flow optimization as the truly optimized ones.

Practical implications

This paper's idea provides the practical methodology and guidelines that can be directly applicable to performing business process redesign by introducing a real case.

Originality/value

This paper's ideas not only provide present companies with a practical way to enhance their business process to be more knowledge‐focused, but also promote the current economy to be more knowledge‐intensive.

Details

Journal of Knowledge Management, vol. 11 no. 3
Type: Research Article
ISSN: 1367-3270

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Article

Naiding Yang, Min Guo, Jingbei Wang and Yanlu Zhang

The purpose of this paper is to investigate the influence of two dimensions of relational risks, namely, opportunism behavior and interest conflict, on knowledge flow and…

Abstract

Purpose

The purpose of this paper is to investigate the influence of two dimensions of relational risks, namely, opportunism behavior and interest conflict, on knowledge flow and to explore the moderating effect of network power among these untested relationships and to examine the positive effect of opportunism behavior and interest conflict.

Design/methodology/approach

This paper adopts survey data collected from 180 enterprises in China's high-technology industry and examines the relationship between relational risks, network power and knowledge flow.

Findings

This research empirically shows that opportunism behavior and interest conflict significantly and negatively impact on knowledge flow. Those relationships are positively moderated by network power.

Research limitations/implications

To be more generalized to the high-technology industry, future research should adopt the quantitative research, which can obtain more comprehensive information to explore the nature of phenomenon. The future research can also combine with other variables. In addition, this research extends the current literature by investigating the relationship of so far understudied theorized antecedents.

Originality/value

This research enriches the related network perspective literature by providing new insight combining relational risks and knowledge flow. Especially, the moderating effect of network power is empirically examined.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

Keywords

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Book part

Thomas D. Craig, Patrick G. Maggitti and Kevin D. Clark

As a critical component in the entrepreneurial process, knowledge is essential to the study of how entrepreneurs compete under constraints. Research in this area is…

Abstract

As a critical component in the entrepreneurial process, knowledge is essential to the study of how entrepreneurs compete under constraints. Research in this area is challenged by the unobservable and imprecise nature of knowledge which inhibits advanced theory building and testing, and we explore this problem by analyzing the relationship between the entrepreneurial process, constraints to the process, and knowledge flows. We apply and extend a systems-theoretic framework that identifies the knowledge system in entrepreneurial organizations, and develop an integrative model to guide future research.

Details

Entrepreneurial Resourcefulness: Competing With Constraints
Type: Book
ISBN: 978-1-78190-018-5

Keywords

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Article

June G. Chin Yi Lee and Mark E. Nissen

Intercultural knowledge flows are critical to global enterprise performance, but the impact of knowledge management theory on such intercultural flows remains limited

Abstract

Purpose

Intercultural knowledge flows are critical to global enterprise performance, but the impact of knowledge management theory on such intercultural flows remains limited. This paper seeks to address this issue.

Design/methodology/approach

The present investigation builds on and partially validates two prior studies: research to integrate institutional theory with knowledge flow theory, which provides a powerful theoretical framework for understanding how tacit knowledge flows across cultures; and recent qualitative research, which has employed this framework to develop a theoretical model of acculturation. The present investigation refines this model by drawing in particular from the mergers and acquisitions literature to characterize both accelerators and decelerators of acculturation.

Findings

The paper is able to identify theoretical dimensions to measure acculturative stress, a concept that proves to be useful in terms of validating, refining and simplifying the basic acculturation model.

Research limitations/implications

The refined acculturation model maintains the essential structure and many elements of the basic model, but it links more closely with extant theory as characterized by the mergers and acquisitions and trust literatures; hence it is more broadly generalizable. The refined model also links well to institutional theory and explains how to increase or decrease the tacit knowledge flows underlying acculturation to affect organizational outcomes.

Practical implications

The refined acculturation model provides the practicing leader and manager with clear insight into the kinds of promoters and inhibitors of intercultural knowledge flows, and identifies key actions that can be taken to affect such flows and the corresponding organizational outcomes.

Social implications

This paper elucidates both difficulties and opportunities associated with intercultural knowledge flows in today's global economy – difficulties and opportunities that will likely gain prominence as the world becomes increasingly global.

Originality/value

The refined acculturation model makes both theoretical and practical contributions.

Details

VINE, vol. 40 no. 3/4
Type: Research Article
ISSN: 0305-5728

Keywords

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Article

Nick Bontis, Michael Fearon and Marissa Hishon

Use of computer mediated communication, specifically electronic mail (e‐mail), has grown exponentially in recent years reaching as high as 75 percent penetration per…

Abstract

Use of computer mediated communication, specifically electronic mail (e‐mail), has grown exponentially in recent years reaching as high as 75 percent penetration per household in some countries. The penetration rate is even higher for corporate environments. E‐mail is the communication medium of choice for most businesses and can therefore be construed as a proxy for codified knowledge flow in organizations. This paper advances the knowledge management body of literature by empirically examining several phenomena. Specifically, a comparison is made between inter‐ and intra‐departmental knowledge flows in organizations. Furthermore, knowledge flows within functional departments as well as knowledge flows to and from the external environment are examined. Data were collected from 15,500 e‐mails logged over five random days in a high‐tech organization of 480 employees. These data were then mapped on to the organizational chart and compared with the perceptual responses of a survey administration. Quantitative results were then triangulated with qualitative data gathered during focus groups. The research results yielded two important findings: (1) individuals showed an interesting bias towards over‐estimating their perceived knowledge flow throughout the organization; and (2) the e‐flow audit is an insightful managerial tool which provides a snapshot for knowledge management evaluation.

Details

Journal of Knowledge Management, vol. 7 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

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