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Existing research on knowledge management processes (KMPs) and absorptive capacity (ACAP) is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMPs when developing ACAP is lacking. Furthermore, the relationship between ACAP and organizational performance (OP) has not been adequately studied. Hence, the purpose of this paper is to introduce a comprehensive, delineated and integrated conceptual model which encompasses KMPs, ACAP and OP. Then, an empirical investigation is undertaken to test the relationships among the proposed study model variables.

In total, 245 questionnaires were useable. Partial least square 3.3.3 is utilized to examine the validity of the measurement model and test the hypotheses.

The findings of this study suggest that KMPs influence ACAP and ACAP affects OP. Finally, the results show that KMPs affect OP directly and indirectly through ACAP (mediator).

The results of this study help managers to ascertain the managerial practices that can be employed as well as determine the level of effort and resources necessary to enhance ACAP. Additionally, managers should shed additional light on the ACAP's positive implications for OP.

This study focuses on the conceptualization of KMP and empirically tests the effect of these individual processes on ACAP and on OP. Finally, the relationship between KMPs and OP, although implied, needs to be addressed empirically in the research literature through utilizing ACAP as mediator between KMPs and OP, this appears to be the first study to try to achieve this main objective.

The success of any organization in a knowledge-based economy depends on effective knowledge transferring and then proper use of the transferred knowledge. As is known, optimizing the knowledge transferring costs in a product portfolio plays an important role in improving productivity, competitive advantage and profitability of any organization. Therefore, this paper aims to determine an optimal product portfolio by minimizing the konlwedge transferring costs.

Here, a fuzzy binary linear programming model is used to select an optimal product portfolio. The model is capable of considering the knowledge transferring costs while taking into account the human-hours constraints for each product by a fuzzy approach. Using fuzzy ranking functions, a reasonable solution of the model can be achieved by classical or metaheuristic algorithms.

Numerical experiments indicate that the proposed fuzzy model is practically effective.

The contributions of this work essentially consist of considering knowledge transferring costs in selecting an optimal product portfolio and using the fuzzy data which make the model more realistic.

The purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and acquisition), innovation capability (product, process, marketing and organizational and organizational performance (operational, financial and product quality). Then empirically test the effect of knowledge management processes (KMP) on innovation capability (IC), the effect of IC on organizational performance (OP) and the impact of KMP on OP through the mediator (IC).

A questionnaire was designed and addressed to the general managers of the Jordanian companies making up the target population. Statistical techniques employed included confirmatory factor analysis and structural equation modeling (SEM) using AMOS 24 to test the hypotheses.

The results show that KMP influences IC, IC affects OP and KMP impacts OP through the mediator (IC).

The use of longitudinal data and comparisons with this study would provide further insights that would assist in generalizing knowledge related to the relationships among KMP, IC and Os' P.

If organizations fully comprehend KMP and IC, they would be able to implement them successfully, creating value for their companies and improving OP.

The existing research on KMP and IC is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMP when developing IC is lacking. Also. the relationship between innovation capabilities and OP has not been adequately studied. Hence, this study introduces a conceptual framework which integrates KMP, IC and OP and simultaneously empirically tests the relationships among them.

This paper aims to use a knowledge management (KM) approach to effectively revise a utility retailer's software testing process. This paper presents a case study of how the utility organisation's customer services IT production support group improved their test planning skills through applying the American Productivity and Quality Center (APQC) KM framework to define a software‐testing process. This included the ongoing maintenance and use of a business knowledge repository comprising software test cases.

An action learning approach was used for workplace training facilitated by one of the authors. Applying and refining learnings gained in a series of three workshops achieved these outcomes. The first two workshops focused on improving test‐planning skills and the third on introducing KM concepts, the APQC KM framework and the development of a KM based software‐testing process that combined explicit and tacit knowledge.

The combination of workshop outputs, workshop evaluation feedback and lessons learned during the following two months suggests that the KM approach was an effective way for teams or organisations wanting to capture and convey tacit knowledge on software testing.

Participants viewed the described approach as an easily comprehensible and relatively quick method to define a KM based process and define the factors that can influence the success of a KM based process. While our results suggest that this KM approach could be more generally applied to transfer of high‐intensity tacit knowledge workplace training situations, the case study was confined to a single group and focused on software testing only.

Provide information on a utility retailer's software testing process.

This paper aims to investigate the potential of knowledge management (KM) as a discipline in helping understand and manage social and economic complexity. The paper highlights some of the potential relationships between KM in organisations and their economic performance. Finally, the authors assess the role of human resources and technological infrastructures in the relationship between organisation’s approach to KM and their performance.

The hypotheses are tested via a survey on a sample of managerial-level employees of information technology organisations located in the city of Brno in Czech Republic. The data collected are analysed using structural equation modelling (SEM) to study the relationship between KM; the workforce’s willingness and ability to collaborate and co-create value; and the organisations’ economic performance.

The research found that there is a direct and positive relationship between an organisation’s approach to KM and its economic performance. This study also shows that the workforce’s behaviour and the technological infrastructure of the organisation have a direct effect on business performance. Finally, the authors proposed that a link between human resource management and technology orientation must be established and supported by a KM strategy.

This paper offers a new perspective to the approach to KM in organisations. Reflections and empirical results underline the need for organisations to invest in the implementation of KM strategies that involve both the human resources and technological infrastructure as a way to improve the impact of knowledge on the companies’ economic performances.

The purpose of this paper is to explore the knowledge processes that interplay in the social construction and appropriation of knowledge and to test these constructs empirically in project teams.

Literature research and quantitative survey were used. The research identified project success, faster completion times, operational efficiency, innovation and generation of new knowledge as dominating project management expectations in the past ten years. It studied how these projects construct and appropriate knowledge within project teams to achieve these five objectives. Using a quantitative approach, data were sought from 1,000 respondents out of a population of 10,000 from 11 project management areas in eight world regions to test the conceptual model in real-world scenarios. The data gathered were analyzed using quantitative analysis tools and techniques such as reliability, correlation and regression.

There is a lingering difficulty within organizations on how to translate tacit knowledge into action. The transfer and utilization of tacit knowledge was shown to be embedded and nested within relationships. Innovation in projects was found to be mostly linked to replication and codification of knowledge (explicit dimension) as opposed to interpretation and assimilation (tacit dimension). Arriving at a mutual interpretation of project details and requirements does not depend on canonical (formal documentation) methods but mostly on non-canonical (informal) and relational processes embedded within the team.

This work studies, in empirical and geographical detail, the social interplay of knowledge and provided evidence relative to the appropriation of knowledge in the project organizational form, which can be extrapolated to wider contexts. The work scoped the inter-relational nature of knowledge and provided further evidence on the nebulous nature of tacit/intangible knowledge. It also proved further that organizations mostly rely on explicit knowledge to drive organizational results, as it is easily actionable and measurable.

The purpose of this paper is to identify knowledge sharing practices used among parents with children diagnosed with autism spectrum disorder (ASD).

The study was based on qualitative philosophical foundations, where phenomenological case study design was used to make an in-depth understanding of how parents whose children are diagnosed with ASD shared knowledge among themselves. The population for this research consists of parents whose children have been diagnosed with ASD in Ghana. The study sampled for the study was 12 parents and was selected from 4 autism awareness centres in Ghana to obtain data through the use of focus group discussion and analysed with the aid of thematic analysis.

The study showed that the dimensions of knowledge sharing practices used by parents with autistic children were after-action review/lesson learnt, brainstorming, mentoring, coaching system, discussion forum, face-to-face meeting, documentation, peer assistance and storytelling. Finally, the study also revealed that knowledge sharing practices used by parents with autistic children help them in their daily engagement.

An aspect of the training of social workers should focus on how to assist parents, family and neighbours of children with ASD. The government through the needed ministries and agencies should create a social support system to assist parents and families with children with ASD. Counsellors should avail their services to parents with children with ASD as early as possible to avoid or ameliorate some of the emotional and psychological challenges of these parents.

The paper offers a comprehensive overview on how knowledge sharing transforms the individual to learn and accept autistic condition in Ghana.

HRD professionals can be considered to be knowledgeable about knowledge management practices in their own offices. Effectiveness of knowledge management practices of three HRD offices were studied, using a combination of structured questionnaires plus interviews with four HRD professionals per office. Three categories of knowledge management activities were considered, by the members of these organisations, to be effective: activities that expand the individual or collective experiential horizon; activities that are meant to consolidate knowledge; informal and formal communication about work issues. Conditions that facilitate or inhibit these activities are identified. Organisations wishing to improve their knowledge productivity are confronted with some fundamental choices: innovation versus routine, office versus officer, and knowledge sharing versus knowledge shielding.

The purpose of this paper is to describe the current knowledge management activities at the European Space Operations Centre (ESOC), specifically in knowledge capture, sharing and preservation and focusing on the developed and adopted methods and on the results obtained related to the process of knowledge capture using video‐recording of experts.

The knowledge management activities undertaken at ESOC during the past years have been organized into four phases: preliminary study and investigation on knowledge management systems including a review of already existing initiatives; a pilot project within the Flight Dynamics area (a key technical domain within ESOC taking care of the orbit and attitude aspects for the satellite operations) with respect to the questions of knowledge transfer and its barriers; the definition of the ESOC knowledge management system; and the introduction of knowledge capture procedures.

The inventory of the knowledge assets and the analysis of the knowledge coverage and criticality were essential to be able to identify the existing knowledge in specific areas and to perform a gap analysis. Through this analysis, it is now possible to identify those areas requiring improvement and to allow management to make reliable decisions for which areas the knowledge level should be increased.

With regard to the firm strategic behaviours, it seems particularly crucial to exploit all three dimensions of proximity, in order to guarantee openness and sustain innovativeness and competitiveness. Concerning policy implications, the local governments should address their actions to help and promote the openness of technology districts and the formation of technology clusters. With this aim, actions should be devoted also to sustain single local firms that are part of a technology cluster but not of a technology district. These, in fact, by increasing their competitive position, may generate positive externalities in the local area, fostering the diffusion and sharing of knowledge in the area and then, acting as knowledge gatekeepers for the whole area.

The paper describes the implementation strategy of the knowledge management within ESOC. Based on this practical experience, guidelines can be derived for the implementation of a more general knowledge management system in the aerospace industry.