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Article
Publication date: 15 October 2019

Shan Jiang, Xi Zhang, Yihang Cheng, Dongming Xu, Patricia Ordoñez De Pablos and Xuyan Wang

Social loafing in knowledge contribution (namely, knowledge contribution loafing [KCL]) usually happens in group context, especially in the mobile collaboration tasks. KCL…

Abstract

Purpose

Social loafing in knowledge contribution (namely, knowledge contribution loafing [KCL]) usually happens in group context, especially in the mobile collaboration tasks. KCL shows dynamic features over time. However, most previous studies are based on static assumption, that is, KCL will not change over time. This paper aims to reveal the dynamics of KCL in mobile collaboration and analyze how network centrality influences KCL states considering the current loafing state.

Design/methodology/approach

This study is based on empirical study design. Real mobile collaboration behavioral data related to knowledge contribution were collected to investigate the dynamic relationship between network centrality and KCL. In total, 4,127 chat contents were collected through Slack (a mobile collaboration APP). The text data were first analyzed using the text analysis method and then analyzed by a machine learning method called hidden Markov model.

Findings

First, the results reveal the inner structure of KCL, showing that it has three states (low, medium and high). Second, it is found that network centrality positively influences individuals involved in medium and high loafing state, while it has a negative influence on individuals with low loafing state.

Research limitations/implications

The limitations are related to the single machine learning method and no subdivision of social network. First, this paper only uses one kind of text classification model (TF-IDF) to divide chat contents, which may not be superior to other classification models. This paper considers the eigenvector centrality, and not further divides the social network into advice network and expressive network.

Practical implications

This study helps companies infer tendency of different KCL and dynamically re-organize a mobile collaborative team for better knowledge contribution.

Originality/value

First, previous studies based on static assumptions regarding KCL as static and the relationship between loafing reducing mechanisms and team members KCL does not change over time. This study relaxes static assumptions and allows KCL to change during the process of collaboration. Second, this study allows the impact of network centrality to be different when members are in different KCL states.

Details

Journal of Knowledge Management, vol. 23 no. 9
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 9 October 2020

Lianying Zhang and Hui Sun

Knowledge contribution loafing as one of the major obstacles to knowledge sharing among designers in engineering design firms impedes better achievement of engineering…

Abstract

Purpose

Knowledge contribution loafing as one of the major obstacles to knowledge sharing among designers in engineering design firms impedes better achievement of engineering design. The purpose of this paper is to examine different types of ethical climate impacts on knowledge contribution loafing among designers through the mediating effect of knowledge leadership.

Design/methodology/approach

By adopting a quantitative research design, data were collected using a survey questionnaire from 352 designers in engineering design firms. The data were analyzed using the partial-least squares structural equation modeling approach to test hypotheses.

Findings

Ethical climate is an important factor to affect knowledge contribution loafing among designers, and three types of ethical climate (self-interest, social responsibility and law/professional codes) have different degrees of influence on knowledge contribution loafing. In addition, knowledge leadership can alleviate knowledge contribution loafing, and it is a mediator between ethical climate and knowledge contribution loafing.

Practical implications

Engineering design firms should cultivate and strengthen the role of social responsibility, law/professional codes and knowledge leadership and reduce the influence of self-interest to mitigate the negative of knowledge contribution loafing among designers.

Originality/value

By identifying ethical climate as a novel influence factor for knowledge contribution loafing, this research further highlights the role of different types of ethical climate in an engineering design context. Moreover, it delves deeply into the issue around different types of ethical climate affect knowledge contribution loafing among designers through the role of knowledge leadership. This broadens the understanding of how ethical climate affects knowledge contribution loafing among designers in the engineering design organizations and enriches knowledge management literatures in engineering design industry.

Details

Engineering, Construction and Architectural Management, vol. 28 no. 6
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 16 January 2020

Hui Sun, Lianying Zhang and Junna Meng

This paper aims to examine how ethical leadership alleviates knowledge contribution loafing among engineering designers through the mediating effect of knowledge-based…

Abstract

Purpose

This paper aims to examine how ethical leadership alleviates knowledge contribution loafing among engineering designers through the mediating effect of knowledge-based psychological ownership and the moderating effect of emotion regulation strategies.

Design/methodology/approach

This study adopts a questionnaire survey to obtain 344 valid sample from engineering designers and uses partial least squares-structural equation modeling to analyze data.

Findings

The results demonstrate that ethical leadership is a key factor to alleviate knowledge contribution loafing. Knowledge-based psychological ownership is a main factor causing knowledge contribution loafing and mediates the influence of ethical leadership on knowledge contribution loafing. Furthermore, cognitive reappraisal (a response-focused emotion regulation strategy) moderates the relationship between ethical leadership and knowledge contribution loafing, and the effect of ethical leadership on knowledge contribution loafing is stronger when cognitive reappraisal is high.

Practical implications

Engineering design organizations may inspire ethical leadership and pay attention to psychological state of designers. Leaders may help designers overcome knowledge-based psychological ownership by the influence of ethical leadership. During the process of knowledge interaction, designers may adopt cognitive reappraisal strategy consciously.

Originality/value

This study addresses the knowledge gap that ethical leadership affects knowledge contribution loafing with knowledge-based psychological ownership as the intermediary. This study also advances the literature on leadership and emotion regulation and extends the scope of social learning theory in knowledge management domain through examining the moderate role of emotion regulation strategies.

Details

Journal of Knowledge Management, vol. 24 no. 2
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 18 February 2022

Beyza Himmetoğlu, Damla Ayduğ and Coşkun Bayrak

The main aim of the research is to investigate the relationships among primary school teachers' perceptions on coworker social loafing, organizational justice and task…

Abstract

Purpose

The main aim of the research is to investigate the relationships among primary school teachers' perceptions on coworker social loafing, organizational justice and task visibility. It is also examined whether teachers' opinions on organizational justice and task visibility are statistically significant predictors of their perceptions on coworker social loafing.

Design/methodology/approach

Research was designed by using correlational survey model. The sample of the study consisted of 656 teachers selected by cluster sampling method among primary school teachers working in Eskisehir.

Findings

Research results showed that teachers' perceptions on their coworkers' social loafing levels were low, while their perceptions on organizational justice and task visibility were high. Furthermore, it was determined that distributive justice and task visibility predicted 13% of teachers' perceptions about their coworkers' social loafing levels. According to this finding, as teachers' perceptions of distributive justice and task visibility increase, their perceptions about coworker social loafing decrease.

Originality/value

This paper is unique in terms of examining the most probable antecedents of social loafing perceptions according to the literature among teachers which are organizational justice and task visibility together in Turkey context. The facts that social loafing studies are rare and hardly encountered among studies in the field of educational administration distinguish this study and make it appropriate to be published in a journal whose scope includes creation of an environment in which the management of resources provides the most efficient outputs.

Details

International Journal of Educational Management, vol. 36 no. 3
Type: Research Article
ISSN: 0951-354X

Keywords

Article
Publication date: 3 September 2020

Dongming Wu

Knowledge withholding is an important but under-studied topic, which refers to the phenomenon that individuals give less than full effort to contributing knowledge. This…

Abstract

Purpose

Knowledge withholding is an important but under-studied topic, which refers to the phenomenon that individuals give less than full effort to contributing knowledge. This study aims to investigate the differential effects of task characteristics on individuals’ knowledge withholding behavior in online space, this study develops and empirically verifies a theoretical model that covers the five core task characteristics in job characteristics model (autonomy, identity, feedback, skill variety and significance), knowledge sharing self-inefficacy and withholding effort in sharing knowledge.

Design/methodology/approach

Using an online survey method, this study collected empirical data from 351 general internet users from 30 provincial administrative units in China. The data were analyzed using the structural equation modeling technique of partial least squares.

Findings

The analysis results indicate that autonomy negatively affects, while identity, skill variety and significance positively affect users’ knowledge withholding behavior in online space through the mediation of knowledge sharing self-inefficacy, and that three task characteristics (autonomy, identity and feedback) strengthen the relationship between knowledge sharing self-inefficacy and knowledge withholding.

Practical implications

This study provides valuable insights for reducing knowledge withholding behavior in online space. Operationally, different levels of task characteristics such as autonomy, identity and feedback can be set to prevent users from perceiving themselves as inefficacious, and to weaken the behavioral expression of knowledge sharing self-inefficacy.

Originality/value

This study provides a comprehensive understanding of the differential effects of task characteristics on knowledge withholding in online space, and improves the cognition of the boundaries of withholding effort in sharing knowledge in online space.

Details

Journal of Knowledge Management, vol. 24 no. 10
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 3 March 2022

Raysa Geaquinto Rocha, Florian Kragulj and Paulo Pinheiro

This paper aims to stress the importance of practical wisdom (phronesis) for the knowledge management field. It is a relevant intellectual and ethical resource for…

Abstract

Purpose

This paper aims to stress the importance of practical wisdom (phronesis) for the knowledge management field. It is a relevant intellectual and ethical resource for responding to recent changes in the business environment and for responsibly and sustainably aligning organizations for the future. Organizations must find ways to reconcile social, environmental and economic goals and meet different and conflicting stakeholder needs. To this end, the authors challenge knowledge management researchers to feature practical wisdom as an enabler for responsible knowledge management built on solid ethical foundations.

Design/methodology/approach

The authors introduce the concept of phronesis, reaching from Aristotle’s The Nicomachean Ethics to Nonaka and Takeuchi’s The Wise Company. Based on a systematic review of the literature, the authors performed a bibliometric analysis. Moreover, the authors discuss the findings and offer avenues for future research.

Findings

The results provide an overview of the research on phronesis in the knowledge management field. It points out the leading articles and journals (e.g. Journal of Business Ethics and Journal of Knowledge Management). Likewise, it identifies thematic areas, i.e. knowledge management field, knowledge dynamics, organizational wisdom, leadership and followership, corporate social responsibility and red flags.

Originality/value

In this essay, the authors advise practical wisdom as a promising candidate for advancing the field of knowledge management towards responsible knowledge management. To pursue this, the authors propose to address instability and continuous change through practical wisdom and outline a research agenda to guide further research.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 52 no. 3
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 4 November 2020

Jurgita Raudeliuniene, Ekaterina Albats and Mirna Kordab

The purpose of this study is to examine the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes…

1091

Abstract

Purpose

The purpose of this study is to examine the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes in the Middle Eastern audit and consulting companies.

Design/methodology/approach

Scientific literature analysis, structural equation modeling and expert evaluation (structured questionnaire) were used to develop the research model, collect data from the audit and consulting companies’ experts and test the research hypotheses.

Findings

The empirical results of this research supported the hypotheses stating that information technologies and social networks positively affect the knowledge management cycle, including five processes (acquisition, creation, storage, sharing and application) within the Middle Eastern audit and consulting companies.

Research limitations/implications

The research results were generated from the Middle Eastern audit and consulting companies, which form a limitation concerning the geographical area and the business sector.

Practical implications

From the results of this study, audit and consulting companies, as well as organizations and society broadly, would benefit via the positive effect of information technologies and technology-enabled social networks on the whole knowledge management cycle, which has a further impact on organizational performance. These practical implications are related to a more open, sharing culture that drives organizational performance to the members and stakeholders of organizations, which, in turn, benefits society.

Originality/value

This research analyzes information technologies and technology-enabled social networks’ impact on knowledge management processes, particularly in the context of the Middle Eastern audit and consulting companies. While the phenomena have received some attention in the prior scientific research, the studied context so far remained under-researched, where a gap is found in studying the knowledge management cycle as a whole.

Details

Journal of Knowledge Management, vol. 25 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 5 February 2021

Lili Zheng and Nathalie Montargot

The use of information technology (IT) in the hospitality industry is driven by the need to improve and refine customer service. However, it is unlikely that new IT will…

Abstract

Purpose

The use of information technology (IT) in the hospitality industry is driven by the need to improve and refine customer service. However, it is unlikely that new IT will be successfully implemented if employees' roles and emotions are overlooked. The purpose of this study is to examine the interplay of negative emotions (anger and fear), coping strategies (venting anger and psychological distancing), perceptions of an IT innovation and intention toward adopting it.

Design/methodology/approach

A research model is developed based on the cognitive appraisal theory of emotion, coping theory and innovation diffusion theory. An online survey was conducted among employees working for hotels that had deployed a new reservation system, and 234 responses were collected.

Findings

The results indicate that employees' negative emotions (anger and fear) have negative and significant effects on their perceptions of adopting a new reservation system through coping strategies (i.e. venting anger and psychological distancing). Furthermore, employees' perceptions of adopting an innovative reservation system have a positive effect on their adoption intention toward the system.

Originality/value

To the best of our knowledge, this is the first research to address the impact of distinct emotions on IT innovation adoption, as well as explaining the relation between affective and cognitive effects. The findings demonstrate the importance of examining negative emotions in IT innovation adoption. In addition, the model developed in this study confirms that an appraisal tendency approach better specifies the conditions under which different emotions are triggered to predict and explain how emotions relate to IT use through adaptation behaviors when compared with a valence-based approach.

Details

International Journal of Productivity and Performance Management, vol. 71 no. 5
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 16 February 2022

Jiahua Jin, Tingting Zhang and Xiangbin Yan

Online Q&A communities have been widely highlighted as an important knowledge exchange market. Although motivations for users’ initial knowledge-seeking behavior have been…

Abstract

Purpose

Online Q&A communities have been widely highlighted as an important knowledge exchange market. Although motivations for users’ initial knowledge-seeking behavior have been widely investigated, the factors that affect online Q&A users’ continued knowledge-seeking behavior are still vague. This study aims to investigate the factors that affect users continuously seeking knowledge from online social Q&A communities.

Design/methodology/approach

Based on social information processing theory, social capital theory, social exchange theory and social cognitive theory, this study used a negative binomial regression model to explore what would affect people’s continued knowledge-seeking behavior. Empirical data was collected from a popular Chinese online social Q&A community.

Findings

The results indicate that while previous knowledge sharing behavior, peer responses for previous seeking behavior, identity-based trust have a positive impact on knowledge-seeking behaviors, social exposure has a negative impact. In addition, self-presentation negatively moderates the relationship between social exposure and knowledge-seeking behavior.

Originality/value

This study contributed to the theoretical basis for knowledge-seeking behavior in online Q&A communities. The research findings can be used to derive guidelines for the development and operation of online social Q&A communities.

Details

Information Discovery and Delivery, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-6247

Keywords

Article
Publication date: 1 August 2022

Matthew J.W. McLarnon, Ian R. Gellatly, David A. Richards and Ofer Arazy

Past research on the motivational processes underpinning knowledge sharing has assumed that the sharing processes are similar for all individuals. Yet, sharing is a…

Abstract

Purpose

Past research on the motivational processes underpinning knowledge sharing has assumed that the sharing processes are similar for all individuals. Yet, sharing is a fundamental affiliative behavior, and the sharing processes can differ between people. This study aims to propose and test a model of the moderating influence that employee attachment patterns have on the theory of reasoned action (TRA)-defined knowledge sharing processes.

Design/methodology/approach

The authors administered a questionnaire to 1,103 employees from a range of industries who participated in an online Qualtrics survey. Advanced forms for structural equation modeling and latent profile analysis were used to assess the proposed model.

Findings

The results revealed that participants in the study exhibited the latent profiles corresponding to secure, dismissive, preoccupied and fearful patterns. The preoccupied cohort had the lowest knowledge sharing behavior, yet the strongest links within the sharing process. Secure, dismissive and fearful had similar sharing levels, but the strength of the TRA-defined processes differed. These findings underscore equifinality: although sharing may be approximately equal across different attachment patterns, the fundamental processes underpinning sharing differ.

Research limitations/implications

The authors used self-report data, given that sharing attitudes, norms and intentions may not be overly amenable to ratings even from well-acquainted others. Further, the use of advanced analytical methods helps to minimize common method concerns. Additionally, causal mechanisms underscoring the TRA have been demonstrated (Ajzen and Fishbein, 2005), allowing us to explore the moderating role of attachment patterns.

Practical implications

This study speaks to the importance of considering employees’ attachment patterns, and developing comprehensive intra-organizational norms, policies and systems that support and encourage knowledge sharing from employees with a variety of attachment patterns.

Originality/value

This study uniquely contributes to knowledge sharing literatures by incorporating attachment patterns as moderators within the TRA-defined sharing processes. The authors provide important insights on the role of individuals’ attachment patterns have for knowledge sharing behaviors, but also highlight how structure of knowledge sharing differed across subgroups of employees, determined based on their dispositional attachment pattern.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

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