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1 – 10 of 651Kenneth Husted, Snejina Michailova, Dana B. Minbaeva and Torben Pedersen
This paper aims at further developing and empirically examining the concept of knowledge‐sharing hostility. It seeks to analyze reasons for hoarding knowledge, reasons for…
Abstract
Purpose
This paper aims at further developing and empirically examining the concept of knowledge‐sharing hostility. It seeks to analyze reasons for hoarding knowledge, reasons for rejecting external knowledge, and attitudes towards mistakes, as well as the influence of these factors on actual knowledge‐sharing behavior. The paper aims to examine how two specific knowledge‐governance mechanisms – commitment‐based and transaction‐based mechanisms – affect knowledge sharing
Design/methodology/approach
The authors test the hypotheses on a sample of 1,639 respondents in 15 organizations in Denmark.
Findings
The authors find that the use of transaction‐based mechanisms promotes knowledge‐sharing hostility by strengthening individuals' reasons for hoarding and rejecting knowledge, and by negatively affecting individuals' attitudes towards sharing knowledge about mistakes. In contrast, the use of commitment‐based mechanisms diminishes knowledge‐sharing hostility among individuals.
Originality/value
The contribution of the paper is two‐fold. First, it responds to the clear need to examine individual characteristics related to withholding knowledge in organizations. Second, by delineating specific organizational governance mechanisms that are critical for dealing with knowledge‐sharing hostility, the research responds to the call for research aimed at explaining and detailing problems that lie in the intersection of organization and knowledge processes.
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Amitabh Anand, Piera Centobelli and Roberto Cerchione
The significance of managing and sharing employee knowledge for successful organizational change, innovation, and for sustainable advantage has indeed been suggested by research…
Abstract
Purpose
The significance of managing and sharing employee knowledge for successful organizational change, innovation, and for sustainable advantage has indeed been suggested by research since the last few decades. Despite numerous attempts to foster the sharing of knowledge in organizations, employees may not always be willing to share knowledge attributed due to personal beliefs or situational constraints leading to hiding of knowledge. This article provides a theoretical basis by identifying and illustrating the present and the possible myriad of knowledge hiding (KH) events by employees within organizations.
Design/methodology/approach
Drawing literature from numerous sources, this paper adopts synthesis and provides a review of the literature and proposes framework.
Findings
This paper identifies six broad drivers which may lead to KH, including: driven by situation explain the reason for unintentional hiding as a result of performance and competition leads to individual to have a motive to hide knowledge, driven by psychological ownership leads to controlled hiding, driven by hostility and abuse by employees or managers leads to victimized hiding and lastly driven by identity and norms leads to favoured hiding. Furthermore, this study uncovers three potential future events, which need managerial attention: negative reciprocity, influenced disengagement and perceived disengagement.
Originality/value
This paper also offers new insights to managers to understand the present events and foresee the possible reasons about the KH behaviour and how they can strategize to reduce these events and undergo organizational change.
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Knowledge sharing is the corner‐stone of many organisations’ knowledge‐management (KM) strategy. Despite the growing significance of knowledge sharing's practices for…
Abstract
Purpose
Knowledge sharing is the corner‐stone of many organisations’ knowledge‐management (KM) strategy. Despite the growing significance of knowledge sharing's practices for organisations’ competitiveness and market performance, several barriers make it difficult for KM to achieve the goals and deliver a positive return on investment. This paper provides a detailed review of current KM and related literatures on a large number of possible knowledge‐sharing barriers with the purpose of offering a more comprehensive and structured starting‐point for senior managers when auditing their organisation's current knowledge base and knowledge‐sharing requirements.
Design/methodology/approach
This article reviews and discusses over three dozen potential knowledge‐sharing barriers, categorising them into three main domains of recently published works: individual/personal, organisational, and technological barriers.
Findings
The extensive list of knowledge sharing barriers provides a helpful starting point and guideline for senior managers auditing their existing practices with a view to identifying any bottle‐necks and improving on the overall effectiveness of knowledge‐sharing activities.
Practical implications
Managers need to realise, however, that a particular knowledge sharing strategy or specific managerial actions will not suit all companies and that there are differences to be expected between MNCs and SMEs, private, public sector, and not‐for‐profit organisations. As such, the implementation of knowledge‐sharing goals and strategies into an organisation's strategic planning and thinking will vary greatly.
Originality/value
The main discussion of this paper brings together a large range of knowledge‐ sharing barriers in an attempt to indicate the complexity of knowledge sharing as a value‐creating organisational activity.
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Manya Jaura and Snejina Michailova
The purpose of this paper is to examine the influence of cognition on knowledge sharing between members of the acquiring and acquired organisations in the post-acquisition…
Abstract
Purpose
The purpose of this paper is to examine the influence of cognition on knowledge sharing between members of the acquiring and acquired organisations in the post-acquisition integration process. It specifically analyses differentiation between in-groups and out-groups, the perception of organisational identity and interaction among members of the acquired and acquiring organisations and how these three factors affect knowledge sharing.
Design/methodology/approach
The authors develop theoretical propositions and conduct an explorative pilot study on the basis of original interview data conducted with ten respondents in four Indian IT companies that have acquired firms abroad.
Findings
The authors find evidence for supporting the negative effect of in- and out-groups differentiation and the positive effect of interpersonal interaction on knowledge sharing among employees of the acquired and acquiring organisations. There was indicative, but less compelling, evidence for the negative influence of inter-group competition and the positive influence of perceived shared organisational identity on knowledge sharing. Different from the established view, the authors find that when Indian firms acquire firms abroad, they immediately initiate knowledge flows from the targets rather than going through a long period of integration prior to acquiring knowledge from the targets.
Research limitations/implications
The paper contributes to the scholarly conversation on cognition and knowledge sharing and argues that firms that are located in developing economies and that acquire firms abroad behave in a way somewhat different from what Western literature postulates. This invites for further studies, both theoretical and empirical, to shed light on this phenomenon. The present paper is focused only on one country, India, and on a single industry, the IT industry. It is limited in its empirical part, mainly due to enormous difficulties in getting access to the field.
Practical implications
The study demonstrates how central individuals are to the process of knowledge sharing and the accomplishment of organisational objectives in a post-acquisition context. Managers should understand that the knowledge their employees possess is a strategic asset, and therefore how they use it is influential in attaining organisational goals in general, and acquisition integration objectives in particular. The creation of task- and project-related communities or groups can help in establishing a shared organisational identity, especially after the turbulent event of one company acquiring another one. The creation of communities or groups where socialisation is encouraged can lead to employees interacting with one another and developing a sense of belongingness with the community or group. Over time, this belongingness can translate into a shared organisational identity, which is beneficial for the organisation. The findings suggest that the creation of task- or project-oriented communities and groups is a powerful way to achieve that.
Originality/value
The contribution of the paper is fourfold. First, while macro orientation dominates literature on the growth of the Indian IT industry, this study is conducted at the individual level of analysis, by focusing on managers in acquiring Indian IT firms. Second, whereas studies that have examined cognition and knowledge sharing have done so mainly through social capital lenses, this paper focuses on factors that are based on the inherent tendency of human beings to categorise themselves and other individuals. Third, the paper examines the links between cognition and knowledge sharing in an exciting context, namely, post-acquisition integration. Finally, while research on both post-acquisition integration and knowledge sharing is biased towards a Western context, this study investigates knowledge sharing and post-acquisition integration in the context of a major non-Western emerging economy.
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Goya Choi, Changi Nam, Seongcheol Kim, Hyun Ju Jung and Chul Ho Lee
In mobile platforms, an increasing number of third-party developers (developers) create new ideas and enhance their expertise through knowledge sharing on the developers’…
Abstract
Purpose
In mobile platforms, an increasing number of third-party developers (developers) create new ideas and enhance their expertise through knowledge sharing on the developers’ community. Notwithstanding the importance of the sharing and its uniqueness on the mobile platform contexts, the motivational factors of sharing their knowledge on the community have been underinvestigated. Therefore, this paper aims to provide a comprehensive framework to enhance the knowledge sharing in the mobile platform context.
Design/methodology/approach
Based on the theory of reasoned action, this paper incorporated intrinsic and internalized extrinsic motivations with two unique features of platform environments: platform open policies and coopetitive relationships. To test, an online survey was distributed to four developer communities in Korea, two Android and two iOS communities.
Findings
The results show that a platform pursuing higher openness causes the developers to find higher social pressure for information sharing. The coopetitive relationship with other developers in the same platform takes dissimilar roles; reciprocity significantly increases subjective norm, while rivalry does attitude. Self-efficacy and self-development stimulate knowledge sharing. Furthermore, multilevel analysis to capture the difference between two leading mobile platforms indicates no path difference but, interestingly, shows significant mean difference between the two platforms regarding perceived openness and rivalry.
Originality/value
With this paper, the authors fulfill the need to understand the knowledge-sharing intention of developers in the context of mobile platforms where developers can be potential competitors or cooperators and where two platforms offer different policies and developmental environments.
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Yasha Afshar-Jalili, Helena D. Cooper-Thomas and Mahshad Fatholahian
This study aims to identify and classify the range of antecedents of counterproductive knowledge behavior (CKB) to provide a better understanding of their implications for…
Abstract
Purpose
This study aims to identify and classify the range of antecedents of counterproductive knowledge behavior (CKB) to provide a better understanding of their implications for addressing CKB.
Design/methodology/approach
The study includes three studies. Using meta-analysis (Study 1) and meta-synthesis (Study 2), the authors reviewed extant primary quantitative and qualitative studies to aggregate information on the antecedents of CKB identified to date. In Study 3, these antecedents were modeled schematically by using the matrix of cross-impact multiplications (MICMAC) analysis.
Findings
The meta-analysis and meta-synthesis (Studies 1 and 2) yielded 28 antecedents of CKB. These were categorized into five groups of characteristics, relating to the workplace, leadership, interpersonal, individual differences and knowledge. Then, in Study 3, the antecedents were categorized according to their interrelatedness and strength of effects (using four quadrants comprising autonomous, dependence, driving and linkage factors).
Originality/value
This study takes an integrative approach to the CKB literature, both by aggregating underlying constructs (knowledge hoarding, hiding, etc.) and in aggregating quantitative and qualitative literature. This prevents silos and integrates knowledge across a range of CKB studies. Besides, the authors reveal the relative role of antecedents by modeling them.
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Ruth C. May and Wayne H. Stewart
The purpose of this paper is to address theory development in the context of Russia, where insights holding potential to advance knowledge sharing theory are ubiquitous. Drawing…
Abstract
Purpose
The purpose of this paper is to address theory development in the context of Russia, where insights holding potential to advance knowledge sharing theory are ubiquitous. Drawing on contextual evidence, the paper aims to advance a theoretical framework for the study of knowledge sharing, an activity essential for the organizational change and development required for building competitiveness. It also aims to outline research needs that might both provide insight in Russia and also enrich extant theory originally developed in the West.
Design/methodology/approach
The paper presents a review of the theory of planned behavior, its application to knowledge sharing, and the cultural environment suggest modifications that contextualize the theory for studying knowledge sharing in Russia and in other contexts.
Findings
Propositions based on contextual considerations in Russia are advanced as a means of modifying and augmenting the theory of planned behavior to better address knowledge sharing more comprehensively across contexts.
Research limitations/implications
The paper provides suggestions for testing the propositions, and offers additional research directions and considerations that might guide inquiry into knowledge sharing.
Practical implications
Knowledge hoarding is a concern of all managers, particularly in Russia. The research enabled by the efforts here might improve practice by identifying impediments to knowledge sharing, and inform successful intervention to improve the likelihood of accomplishing organizational initiatives in both Russian firms and in foreign entities operating in Russia.
Originality/value
The paper emphasizes the value of theoretical approaches that cross‐fertilize emic and etic perspectives on theory development by using contextual enhancement of the theory of planned behavior through inclusion of cultural values and interpersonal behaviors related to knowledge sharing/hoarding that are pervasive in Russia. This kind of double‐loop theorizing is a means of leveraging management research across contexts. Based on the refined and extended theory of planned behavior, a research agenda for studying knowledge sharing is offered that describes methodological and content considerations that might benefit management theory in Russia and in the West.
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Abraham Cyril Issac, Amandeep Dhir and Michael Christofi
Mindfulness is the human ability to be fully present, aware of where we are and what we're doing. This study explores on the impact of mindfulness on different elements of…
Abstract
Purpose
Mindfulness is the human ability to be fully present, aware of where we are and what we're doing. This study explores on the impact of mindfulness on different elements of knowledge management, knowledge creation, knowledge sharing and knowledge hiding.
Design/methodology/approach
The authors undertake an inductive reasoning approach whereby they try to generate themes from specific observations and conceptualize the theory of mindfulness and knowledge transfer.
Findings
This study finds out that mindfulness critically facilitates an open environment and enhances the clarity of thought which aids in effective knowledge creation. Such a realistic understanding about the present scenario encourages employees to share knowledge and equips them to collaborate and effectively work in teams. Surprisingly, this study also finds that mindfulness increases the result orientation to the extent that employees tried to hide knowledge from their co-workers targeting certain self-desired outcomes. In other words, similar to knowledge creation and knowledge sharing, mindfulness increases agenda-based knowledge hiding.
Originality/value
The theory of mindfulness and knowledge transfer states that mindfulness increases knowledge creation, knowledge sharing and agenda-based knowledge hiding.
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Knowledge withholding is an important but under-studied topic, which refers to the phenomenon that individuals give less than full effort to contributing knowledge. This study…
Abstract
Purpose
Knowledge withholding is an important but under-studied topic, which refers to the phenomenon that individuals give less than full effort to contributing knowledge. This study aims to investigate the differential effects of task characteristics on individuals’ knowledge withholding behavior in online space, this study develops and empirically verifies a theoretical model that covers the five core task characteristics in job characteristics model (autonomy, identity, feedback, skill variety and significance), knowledge sharing self-inefficacy and withholding effort in sharing knowledge.
Design/methodology/approach
Using an online survey method, this study collected empirical data from 351 general internet users from 30 provincial administrative units in China. The data were analyzed using the structural equation modeling technique of partial least squares.
Findings
The analysis results indicate that autonomy negatively affects, while identity, skill variety and significance positively affect users’ knowledge withholding behavior in online space through the mediation of knowledge sharing self-inefficacy, and that three task characteristics (autonomy, identity and feedback) strengthen the relationship between knowledge sharing self-inefficacy and knowledge withholding.
Practical implications
This study provides valuable insights for reducing knowledge withholding behavior in online space. Operationally, different levels of task characteristics such as autonomy, identity and feedback can be set to prevent users from perceiving themselves as inefficacious, and to weaken the behavioral expression of knowledge sharing self-inefficacy.
Originality/value
This study provides a comprehensive understanding of the differential effects of task characteristics on knowledge withholding in online space, and improves the cognition of the boundaries of withholding effort in sharing knowledge in online space.
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Sanda Erdelez, Yuan-Ho Huang and Naresh Kumar Agarwal
This study investigated the moderating effect of organizational knowledge management performance on the sharing and use of information encountered by serendipity within the…
Abstract
Purpose
This study investigated the moderating effect of organizational knowledge management performance on the sharing and use of information encountered by serendipity within the organization.
Design/methodology/approach
The authors surveyed 274 medical librarians from the top 100 medical schools.
Findings
Individual information encountering predicted information encountering at work, which, in turn, predicted organizational sharing of encountered information. When the propensity to encounter information was high, then organizational knowledge management performance moderated the effect between organizational encountering and organizational sharing of information. Encountered information at work was only present when high organizational knowledge management performance was in place.
Research limitations/implications
This finding helps information behavior researchers discover the transfer of behaviors from everyday life to organizational environments.
Practical implications
It shows the need for greater support for information encounterers at work and the role of knowledge management, which may enhance their contribution to the organizational objectives.
Originality/value
Information encountering involves finding information by chance. Studies on information encountering have not focused on work settings and if the individual propensity to encounter information translates to organizational settings. Also, the relationship between information encountering and organizational knowledge management has not been studied so far.
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