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Article
Publication date: 4 June 2018

Maryam Lashgari, Catherine Sutton-Brady, Klaus Solberg Søilen and Pernilla Ulfvengren

The purpose of this study is to clarify business-to-business (B2B) firms’ strategies of social media marketing communication. The study aims to explore the factors contributing to…

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Abstract

Purpose

The purpose of this study is to clarify business-to-business (B2B) firms’ strategies of social media marketing communication. The study aims to explore the factors contributing to the formation and adoption of integration strategies and identify who the B2B firms target.

Design/methodology/approach

A multiple case study approach is used to compare four multinational corporations and their practices. Face-to-face interviews with key managers, and extensive readings and observations of the firms’ websites and social media platforms have been conducted.

Findings

The study results in a model, illustrating different processes of selection, adoption and integration involved in the development of social media communication strategy for B2B firms. Major factors involved in determining the platform type, and strategies used within different phases and processes are identified.

Research limitations/implications

As the chosen methodology may limit generalizability, further research is encouraged to test the model within a B2B context especially within small and medium enterprises as only large multinational corporations were investigated in this study.

Practical implications

The paper provides insight into how B2B marketers can align social media with their firms’ goals through the strategic selection of platforms to reach the targeted audience and communicate their message.

Originality/value

The study uncovers the benefits gained by B2B firms’ through interaction with individuals on social media. This is a significant contribution as the value of such interaction was previously undefined and acted as a barrier for adopting social media in some B2B firms.

Details

Journal of Business & Industrial Marketing, vol. 33 no. 5
Type: Research Article
ISSN: 0885-8624

Keywords

Abstract

Details

International Journal of Innovation Science, vol. 5 no. 1
Type: Research Article
ISSN: 1757-2223

Article
Publication date: 22 June 2012

Klaus Solberg Søilen

The purpose of this article, which is based in the tradition of critical theory, is to present a number of reasons for preserving a strong production economy given that the aim of…

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Abstract

Purpose

The purpose of this article, which is based in the tradition of critical theory, is to present a number of reasons for preserving a strong production economy given that the aim of the nation state is to work for improved competitive advantage.

Design/methodology/approach

The critical theory approach is used in this paper.

Findings

The paper is also an attempt to show why a majority of Western countries have defended the transformation from a predominant production economy to a service economy by explaining the shift as a result of class interests, using new class theory. It argues for why a materialist perspective in economic theory is relevant today.

Research limitations/implications

The Western world should focus more on the production economy and less on the service economy.

Originality/value

To the author's knowledge, no other paper has gathered as many arguments on the issue before.

Details

European Business Review, vol. 24 no. 4
Type: Research Article
ISSN: 0955-534X

Keywords

Article
Publication date: 17 May 2013

Linnea Hansson, Anton Wrangmo and Klaus Solberg Søilen

Social media has increased as a marketing channel, and Facebook is the biggest social media company globally. Facebook contains both positive and negative information about…

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Abstract

Purpose

Social media has increased as a marketing channel, and Facebook is the biggest social media company globally. Facebook contains both positive and negative information about companies; therefore, it is important for companies to manage their Facebook page to best serve their own interests. Although most users are familiar with business and marketing activities on Facebook, they use it primarily for fun and personal purposes. The most effective methods for companies to use Facebook have not been clear. The personal nature of Facebook presents unique challenges for companies by raising ethical and social responsibility issues that are important to users. The purpose of this paper is to discover how companies can optimize their use of Facebook as a marketing channel.

Design/methodology/approach

A survey was conducted. The respondents were 158 users of Facebook in Sweden; complete answers were provided by all respondents. In a series of specific questions and comments, the respondents were asked to describe an optimal marketing solution on Facebook for companies. They rated different functions, which were illustrated with pictures, to help in the cognitive process and to avoid misunderstandings.

Findings

Most users who have an opinion on the issue accept marketing on Facebook, but only in the right amount. There are basically two groups: those who think that companies have no place on Facebook and those who want companies to be active on Facebook. The latter group emphasizes the importance of meaningful posts without unsolicited sales messages, and would prefer to search for the companies themselves rather than being bombarded by company messages. By far, status updates and pictures/images were found to be the most important functions to respondents.

Research limitations/implications

The sample consisted of only Swedish users. Another limitation was that, since many Facebook users do not normally think about the implications of being exposed to marketing on Facebook, they have difficulty taking a position on many issues related to the service.

Practical implications

The results give companies a clear idea of how to effectively use Facebook in their marketing efforts.

Originality/value

A large number of companies are currently asking themselves, “How can we use Facebook in an optimal way?” The results in this study answer this question and lead directly to saving time and resources for these companies.

Details

Journal of Information, Communication and Ethics in Society, vol. 11 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

Abstract

Details

International Journal of Innovation Science, vol. 4 no. 3
Type: Research Article
ISSN: 1757-2223

Article
Publication date: 18 September 2013

Klaus Søilen and Gerson Tontini

This paper shows in theory how a knowledge management system can be built as a human resource management (HRM) function. The solution builds on the notion of innovation…

Abstract

This paper shows in theory how a knowledge management system can be built as a human resource management (HRM) function. The solution builds on the notion of innovation benchmarking. A case study from the company ST Ericsson illustrates the discrepancy between what the company needs to do and what the HRM function is able to support when it comes to innovation. The study shows the ability of employees in the company to innovate within key success factors. More worryingly, it also shows key areas where the company is not able to compete and where it is not getting any support from the HRM function. At the end, we identify a number of directions for future research in the field of innovation benchmarking as it relates to HRM policies.

Details

International Journal of Innovation Science, vol. 5 no. 3
Type: Research Article
ISSN: 1757-2223

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