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Integrated pest management (IPM) is a well‐known innovation that accords with modern environmental management “best practice”. In this paper it is examined as an example of the theory and practice underpinning workplace learning and andragogy. Particular attention is focused on the role of agricultural extension workers (AEWs) as learning facilitators in a non‐formal setting. As contextual background, a recent IPM diffusion project in a region of Thailand, where durian is extensively grown, as a process of innovation adoption is outlined. In sum, the intelligent way IPM knowledge was transferred, though the mediating role of AEWs reflected the current emphasis on collaborative partnerships in “real‐life” workplace learning contexts as an effective means of managing change in complex environments.