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Article
Publication date: 18 December 2005

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/15982688200500018. When citing…

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/15982688200500018. When citing the article, please cite: Kit Fai Pun, Ruel L.A. Ellis, Laverne Chan, (2005), “Development of a Quality Manual for a Research and Educational Centre: A Case Study”, Asian Journal on Quality, Vol. 6 Iss: 2, pp. 131 - 146.

Details

Asian Journal on Quality, vol. 6 no. 3
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 21 August 2009

Kit Fai Pun and Surujdaye Jaggernath‐Furlonge

Although many adherents openly praise the importance of quality management practices (QMP) in organisations, others have identified significant costs and implementation…

Abstract

Although many adherents openly praise the importance of quality management practices (QMP) in organisations, others have identified significant costs and implementation obstacles. Some recent studies showed that QMP have failed due to the ignorance of quality cultures. How to improve the success rate of QMP in organisations has become a critical issue both in the academy and in practice. This paper discusses the common enablers of and cultural impacts on QMP. It explores the dimensions of national versus organisational culture, and identifies the main features of four quality culture models as advocated in the literature in relation to facilitating QMP in organisations. It was found that flat structures, decentralised functions, empowerment, flexibility, innovation, limited rules and regulations and teamwork favor the QMP implementation. For facilitating culture changes for QMP, values associated with low power distance, low uncertainty avoidance and collectivism would have to be nurtured. Further research is needed to incorporate the findings and develop a practical quality culture approach for real applications in industry.

Details

Asian Journal on Quality, vol. 10 no. 2
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 1 June 2000

Kwai‐Sang Chin, Gary K.K. Poon and KitFai Pun

ISO 9000 is now a widespread quality management practice in Hong Kong manufacturing industries. There is a pressing need to investigate the critical success factors that…

Abstract

ISO 9000 is now a widespread quality management practice in Hong Kong manufacturing industries. There is a pressing need to investigate the critical success factors that can help those ISO 9000 registered companies to plan for the continuous maintenance and improvement of their quality systems. With this in mind, the authors have recently conducted a study to identify the critical issues of ISO 9000 maintenance in the Hong Kong electronics manufacturing industry. This paper presents the critical maintenance issues identified during the course of this study, which could facilitate the manufacturers in maintaining their ISO 9000 quality systems. The findings will be of use to the Hong Kong electronics manufacturing industry and will provide a good reference to other industries and other countries as well.

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Work Study, vol. 49 no. 3
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 1 June 2001

Kwai‐Sang Chin, KitFai Pun, W.M. Leung and Henry Lau

Quality function deployment (QFD) stresses customer‐driven planning, continuous improvement and people participation. This paper elaborates a six‐stage QFD approach based…

Abstract

Quality function deployment (QFD) stresses customer‐driven planning, continuous improvement and people participation. This paper elaborates a six‐stage QFD approach based on an empirical study of the provision of the library and information services (LIS) in a technical organisation in Hong Kong. Customer requirements are identified through the focus‐group brainstorming and critical‐incident interviews with users. The study identified 45 critical incidents, and translated them into 23 satisfaction items. Two iterations of house of quality (HOQ) were finally constructed for meshing the quality improvement efforts. The paper identifies the key quality dimensions and illustrates how the QFD approach can lead to effective quality deployment in the provision of LIS. The approach provides a practical means that helps organisations to identify customer satisfaction criteria, and integrate improvement strategies and plans into management decision‐making processes.

Details

Library Management, vol. 22 no. 4/5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 September 2004

Kit Fai Pun

With the increasing level of competition in many competitive environments, a body of research regards the ability to formulate and implement a formulated strategy as an…

Abstract

With the increasing level of competition in many competitive environments, a body of research regards the ability to formulate and implement a formulated strategy as an equally important source of competitive advantage. The rate of change in both internal and external environments of manufacturing firms is increasing, which necessitates that increased attention be paid to strategic planning and strategy formulation. This paper reviews the concepts of strategy, strategic planning and strategy formulation. It then discusses the common strategy determinants and describes the characteristics of several planning frameworks and methodologies. A conceptual synergy model for strategy formulation is proposed, and its features and characteristics are presented along with a discussion of its applicability in manufacturing enterprises.

Details

International Journal of Operations & Production Management, vol. 24 no. 9
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 18 December 2007

Kit Fai Pun and Anesa Hosein

Nowadays, the competitiveness of any organisations rests dominantly on how they can manage their performance. A host of performance variables such as quality, reliability…

Abstract

Nowadays, the competitiveness of any organisations rests dominantly on how they can manage their performance. A host of performance variables such as quality, reliability, and efficiency are recognised as competitive priorities. This paper reviews the criteria and dimensions of performance measures, and discusses six core performance indicators in agribusiness operations with particular reference to the poultry/broiler farms. Besides, a holistic “Quality, Reliability and Efficiency” view of performance is proposed when developing measures for poultry agribusiness operations.

Details

Asian Journal on Quality, vol. 8 no. 3
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 6 January 2012

Kit Fai Pun and Surujdaye Jaggernath‐Furlonge

The purpose of this paper is to investigate the impacts of company sizes and culture on quality management practices (QMP) in manufacturing organisations based in Trinidad…

Abstract

Purpose

The purpose of this paper is to investigate the impacts of company sizes and culture on quality management practices (QMP) in manufacturing organisations based in Trinidad and Tobago (T&T).

Design/methodology/approach

Empirical data were collected via a questionnaire survey, and 65 manufacturers in four different sizes were studied. The analysis of survey data was performed with the aid of SPSS.

Findings

The study signified five core dimensions of culture that would facilitate QMP implementation, and their relative importance would be dependent on varying company size. Organisation size appears to affect only the culture dimension of Low Power Distance.

Research limitations/implications

This research has its limitations due to the fact that the samples were selected manufacturers with varying sizes in T&T. Direct measurements of the impacts of varying company size on culture and QMP were not included in the study.

Originality/value

The findings provided some insights in diagnosing the cultural dimensions and in developing quality culture in manufacturing organisations of T&T.

Details

The TQM Journal, vol. 24 no. 1
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 1 March 2006

Kit Fai Pun

The purpose of this paper is to discuss the underlining needs for and determinants (factors, tools and methods) of environmentally responsible operations (EROs) and…

Abstract

Purpose

The purpose of this paper is to discuss the underlining needs for and determinants (factors, tools and methods) of environmentally responsible operations (EROs) and present some direction for work in the areas involving an environmental/quality/operations management interface.

Design/methodology/approach

Six typical ERO tools/methods are described, and the findings of a literature review, of selected journal articles on environmental management and related areas from 1994‐2003, are presented.

Findings

The review identifies 15 ERO factors under three groupings, namely policy, product/process, and performance evaluation. The relevance of these factors to the ERO tools/methods is also discussed. The findings are useful for implementing EROs and developing a paradigm for integrating environmental, quality and operations management in organisations.

Originality/value

The paper underlines the ERO potentials for environmental, quality and operations management interface and suggests the venues that warrant future work.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 3
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 November 2001

Kwai‐Sang Chin, KitFai Pun and Hong‐Ming Hua

The development, maintenance and improvement of quality efforts rest significantly on several internal and external enablers that encompass the building of quality…

Abstract

The development, maintenance and improvement of quality efforts rest significantly on several internal and external enablers that encompass the building of quality infrastructure, changes in quality culture, transfer of technology, skills and management, integration of quality management practices, and so on. This paper reviews the contemporary quality concepts, and presents a glimpse into the major developments in the quality management domain in China. China’s experiences verified that the transformation process has gone through several phases, and finally attained the synergy of total quality management and compliance requirements of internationally recognized standards. China’s quality transformation efforts have been promoted through legislation and by the building of an institutional infrastructure. Moreover, the Chinese Government has played a directive role in shaping the context and institutional structure of Chinese enterprises and affecting the quality transformation efforts throughout the country.

Details

International Journal of Quality & Reliability Management, vol. 18 no. 8
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 8 July 2014

Man Yin Rebecca Yiu and Kit Fai Pun

This paper aims to discuss an integrated paradigm that aligns the measures of knowledge management (KM) performance to attain corporate goals in organisations. It presents…

Abstract

Purpose

This paper aims to discuss an integrated paradigm that aligns the measures of knowledge management (KM) performance to attain corporate goals in organisations. It presents the main findings of an exploratory study on the use of the paradigm and the accompanied self-assessment scheme in industrial enterprises in Trinidad and Tobago (T&T).

Design/methodology/approach

An integrated knowledge management (IKM) model was derived, incorporating the guiding principles of the Total Quality Management/Business Excellence Models. A host of 20 elements was advocated under 5 assessment criteria, namely, Senior management leadership, KM processes, people development, continuous improvement and results orientation. A four-level self-assessment scheme was developed for facilitating users to determine the maturity status of IKM performance in organisations. An exploratory study was conducted with respondents of 18 companies in T&T. A results-oriented methodology with a self-assessment instrument (includes a set of questionnaire and facilitative tools) was used to acquire the industry practitioners’ views on the potential applicability of the IKM model. The study compared the current with the expected organisational performance and explored the relevance of integrating KM and PM practices in these participating organisations.

Findings

The findings provided some useful data sources and managerial insights in integrating KM/PM initiatives with reference to groups of large enterprises vs small- and medium-sized companies in T&T. Empirical evidence showed that the self-assessment analysis could help participating organisations utilise their resources and keep up with improvement progress. The objectives, emphasis and administrative context of the KM/PM integration could be changed with varying resources, constraints and maturity status of organisations.

Research limitations/implications

Future research could validate the self-assessment paradigm of KM performance in enterprises across various industry sectors, with the emphasis on human–technology–organisation interactions.

Originality/value

It is anticipated that adapting the IKM model and using it for regular self-assessments could help industrial enterprises to enhance their KM and PM capabilities for attaining improvement goals. The results could facilitate information sharing of best practices and create conditions conducive to continuous performance improvement.

Details

The Learning Organization, vol. 21 no. 5
Type: Research Article
ISSN: 0969-6474

Keywords

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