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Case study
Publication date: 14 November 2013

Harsha Desai, Kiran J. Desai, Susie Cox, Sushma Patel and Christy De Vader

The case primarily deals with the HR issues confronted by a US telecom company entering India for software development.

Abstract

Subject area

The case primarily deals with the HR issues confronted by a US telecom company entering India for software development.

Study level/applicability

The case can be used of MBA and BA level courses in human resource management and international management.

Case overview

The focus of the case is on the international HR issues that emerge and how this company goes about solving its challenges of charting an international course. The telecom company establishes an Indian subsidiary, USTC-I, for this purpose and recruits fresh graduates and experienced professionals for USTC-I. The case describes the human resources challenges faced by Todd Johns, an HR Manager with the US company as the company attempts to recruit professional for USTC-I. This case deals with specific HR tools and techniques that can, and perhaps, should be used in identifying, recruiting, hiring and retaining employees.

Expected learning outcomes

Students should be able to: evaluate the current situation of the organization and offer possible remedies and solutions for improving future human resource practices in a global context, identify and analyze the effectiveness of how HR tools (recruiting methods, interviews, selection methods, orientation programs, reward systems) are implemented, develop a plan for improvement of HR recruiting and selection in an international context, explain the factors and problems that can undermine an interview's usefulness, and techniques for eliminating these problems in an international context, explain the pros and cons of background investigations, reference checks, and pre-employment information services in an international context.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 3 no. 6
Type: Case Study
ISSN: 2045-0621

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Article
Publication date: 1 December 2004

Mayur S. Desai, Kiran J. Desai and Lucy Ojode

This paper develops a global information technology model that captures the main drivers of a firm's IT applications in multiple markets with two illustrative company…

Abstract

This paper develops a global information technology model that captures the main drivers of a firm's IT applications in multiple markets with two illustrative company cases. The paper develops a global information technology model by drawing from consulting experience and the relevant literature. The bases for the model are – a firm's environment, level of technological diffusion within a firm, and prospective technology applications based on the existing inventory of IT applications that support the firm's operations. The paper provides a description of the model dimensions and furnishes an illustrative mapping on an Indian firm and an American firm's operations.

Details

Information Management & Computer Security, vol. 12 no. 5
Type: Research Article
ISSN: 0968-5227

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Article
Publication date: 13 July 2012

Mayur S. Desai, Kiran J. Desai and Lonnie D. Phelps

The present research is an updated and expanded continuation of an article by Parayitam et al. from 2008. The purpose of this study is to examine several internet policies…

Abstract

Purpose

The present research is an updated and expanded continuation of an article by Parayitam et al. from 2008. The purpose of this study is to examine several internet policies and whether the communication of these policies to the customer has significantly changed during a ten year period.

Design/methodology/approach

The study defines published policies of how a company operates with respect to different factors. The policies examined are privacy, security, shipping, returns, and warranty. Each of the policies described above were then rated as per the rating scale defined by the authors. The 525 e‐commerce sites studied were divided into service and product sites, respectively. The e‐commerce sites were also separated into 28 industry groups. The data were also collected on some of the other factors that were important in this study.

Findings

E‐commerce companies do not fully inform their customers. The results showed no significant relationships between the policy ratings and any of the other factors taken into account.

Research limitations/implications

The net incomes collected were the companies' entire income, not exclusively from online sales. The present study used an unbalanced sample size consisting of more product sites than service sites.

Practical implications

People doing business over internet with e‐commerce companies need to read the privacy policy carefully and should be aware of how their information will be used by the e‐commerce companies.

Originality/value

The study provides valuable information about e‐commerce companies in communicating their customer service policies and very little changes have taken place in the last ten year period.

Details

Information Management & Computer Security, vol. 20 no. 3
Type: Research Article
ISSN: 0968-5227

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Article
Publication date: 1 March 2003

Mayur S. Desai, Thomas C. Richards and Kiran J. Desai

The rapid growth of the Internet and the number of online consumers have resulted in increased fears from privacy advocates, legislators and consumer groups regarding the…

Abstract

The rapid growth of the Internet and the number of online consumers have resulted in increased fears from privacy advocates, legislators and consumer groups regarding the guarantees of privacy when using e‐commerce and the Internet. Some companies collect marketing information on consumers’ Internet habits without their knowledge or consent. This study looks at stated policies appearing on the Web sites of a number of major e‐commerce companies regarding Internet privacy. This was accomplished by the examination of information related to current Internet policies posted on these firms’ Web sites. Also examined was whether these policies have been changed over a three‐year time period. Five policy categories were examined over this three‐year period using a consistent rating scale. These categories were privacy, returns, shipping, warranty, and security.

Details

Information Management & Computer Security, vol. 11 no. 1
Type: Research Article
ISSN: 0968-5227

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Article
Publication date: 1 June 2004

Arthur L. Rutledge, Kenneth R. Tillery, Bryan Kethley and Kiran J. Desai

In the decade since Tillery, Rutledge and Inman reviewed the treatment of quality management in leading US production and operations management (P/OM) textbooks, attention…

Abstract

In the decade since Tillery, Rutledge and Inman reviewed the treatment of quality management in leading US production and operations management (P/OM) textbooks, attention to quality, once the watchword and driving force in world business, has faded in both the practitioner and popular press. The ultimate purpose of the present research was to establish the progress, current status, and relevancy of the treatment of quality in current US P/OM textbooks, which remain the principal source of quality information in the undergraduate P/OM core course, preparing most future US managers as well as many international managers of tomorrow. Results of the present study indicate that over the last decade US P/OM textbooks have begun to reflect a more proactive and less reactive approach to quality management. However, results also indicate that current US P/OM textbooks lack relevancy of their quality content to practitioner needs, treat TQM and other holistic approaches to quality management superficially, and have little consistency concerning quality emphases.

Details

International Journal of Quality & Reliability Management, vol. 21 no. 5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 3 May 2016

Sonam Chawla and Radha R. Sharma

The purpose of this paper is to present multiple case studies of women in leadership roles in India with a view to identifying inhibitors, facilitators and the strategies…

Abstract

Purpose

The purpose of this paper is to present multiple case studies of women in leadership roles in India with a view to identifying inhibitors, facilitators and the strategies adopted by them to mitigate the challenges in their odyssey to these positions. The paper contributes to the pivotal subject of under-representation of women in apex positions, which has garnered the attention of researchers in recent years grappling with the identification of the underlying causes. Thus, with a view to narrowing the gender gap in leadership positions, a greater understanding of this phenomenon is called for.

Design/methodology/approach

The paper adopts exploratory case study method using multiple case studies. Empirical data were gathered using in-depth semi-structured interviews and personality test (NEO FFI) from women in leadership positions. The qualitative data were analysed using thematic analysis.

Findings

The analysis of data has led to the identification of challenges faced by the women that were categorised as personal, professional, organisational and social issues. Further, six themes emerged as the strategies adopted by the women leaders to overcome the challenges. The paper also highlights the critical social, behavioural and organisational facilitators that played an important role in their leadership journey. The paper also includes context-specific findings of women leaders from Indian industry.

Practical implications

The paper would have relevance for researchers and practitioners in the field of gender diversity, leadership, organisational behaviour and human resource management. The findings of this paper can be leveraged by organisations to retain and manage female talent, which is a focal area in the present dynamic business environment, when a need for gender diversity is widely acknowledged by the top management in organisations. The exploratory case studies provide vistas for gender-based context-specific and cross-cultural research on the challenges faced by women executives in their leadership journey and the strategies adopted to mitigate these.

Originality/value

Though a great deal has been written about the barriers to women’s career advancement, less is known about the facilitators of women’s advancement. Also, women in the Asian context face unique challenges which present a major problem for multinational companies whose hopes for growth are pinned on emerging markets. The paper has identified new emergent themes, which have not been mentioned in the extant literature nationally or globally. The findings provide inputs to companies to adopt policies and practices to facilitate gender equality in leadership. The paper bridges the knowledge gap and makes conceptual contributions for future research.

Details

Gender in Management: An International Journal, vol. 31 no. 3
Type: Research Article
ISSN: 1754-2413

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Article
Publication date: 1 August 1994

Kiran Desai and R. Anthony Inman

Students have traditionally shied away from the production andoperations management (POM) courses offered in schools of business infavour of financial and marketing…

Abstract

Students have traditionally shied away from the production and operations management (POM) courses offered in schools of business in favour of financial and marketing coursework. Looks at proposed reasons for this phenomenon and surveys students regarding their perceptions of the POM discipline and careers in manufacturing. While a number of suspicions are confirmed, some surprising perceptions are uncovered. A strategy for overcoming possible bias is offered.

Details

International Journal of Operations & Production Management, vol. 14 no. 8
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 2 September 2014

Rupali Pardasani, Radha R. Sharma and Puneet Bindlish

The purpose of this paper is to seek to propose that spiritual traditions of India have enormous wisdom to provide a wholesome spiritual foundation to the modern day…

Abstract

Purpose

The purpose of this paper is to seek to propose that spiritual traditions of India have enormous wisdom to provide a wholesome spiritual foundation to the modern day management. It can also play a significant role in facilitating the dimensions of workplace spirituality as conceptualized by the western counterparts. The paper does not intend to reinvent the wheel but to present an integrated framework for facilitating workplace spirituality that incorporates the western and the Indian views.

Design/methodology/approach

For this study, the authors maintained an open approach. The authors first reviewed the extant literature on workplace spirituality to explore its dimensions. Thereafter, the authors searched for Indian spiritual traditions that can be suggested to have some similarity with the dimensions of workplace spirituality and can further help in facilitating those dimensions at the workplace.

Findings

The paper presents an integrated framework that suggests that doctrine of Karma Yoga, tradition of Loksangrah, Guna theory, daivi sampat and Pancha Kosha model can help in facilitating the five dimensions of workplace spirituality specified in the study.

Research limitations/implications

The study proposes five dimensions of workplace spirituality which is not an exhaustive list. These dimensions may be facilitated by a variety of Indian spiritual traditions but this study includes only five specific Indian traditions.

Originality/value

The authors have creatively integrated the eastern and the western knowledge to come up with a framework that enriches the concept of workplace spirituality facilitation.

Details

Journal of Management Development, vol. 33 no. 8/9
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 7 September 2020

Kiran Mansingrao Mane, D.K. Kulkarni and K.B. Prakash

The use of huge quantity of natural fine aggregate (NFA) and cement in civil construction work which have given rise to various ecological problems. The industrial waste…

Abstract

Purpose

The use of huge quantity of natural fine aggregate (NFA) and cement in civil construction work which have given rise to various ecological problems. The industrial waste like blast furnace slag (GGBFS), fly ash, metakaolin and silica fume can be partly used as a replacement for cement and manufactured sand obtained from crusher and partly used as fine aggregate. The purpose of this paper is to predict the shear strength of concrete using artificial neural network (ANN) for concrete made by using different pozzolans and partly replacing NFA by manufactured sand (MS) which can reduce the time and experimental cost.

Design/methodology/approach

In this work, MATLAB software model is developed using neural network toolbox to predict the shear strength of concrete made by using pozzolanic materials and partly replacing NFA by manufactured sand (MS). Shear strength was experimentally calculated, and results obtained from experiment were used to develop the ANN model. A total of 131 results values were used to modeling formation, and from that 30% data record was used for testing purpose and 70% data record was used for training purpose. In total, 25 input materials properties were used to find the 28 days shear strength of concrete obtained from partly replacing cement with pozzolans and partly replacing NFA by manufactured sand (MS).

Findings

The results obtained from ANN model provide very strong accuracy to predict shear strength of concrete obtained from partly replacing cement with pozzolans and NFA by manufactured sand.

Originality/value

This research study is on determining shear strength of concrete using ANN. The use of this study is to predict the shear strength of concrete using ANN for concrete made by using different pozzolans and partly replacing NFA by manufactured sand (MS) which can reduce the time and experimental cost.

Details

Journal of Engineering, Design and Technology , vol. 19 no. 2
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 30 April 2021

Aouag Hichem, Soltani Mohyeddine and Kobi Abdessamed

The purpose of this paper is to develop a model for sustainable manufacturing by adopting a combined approach using AHP, fuzzy TOPSIS and fuzzy EDAS methods. The proposed…

Abstract

Purpose

The purpose of this paper is to develop a model for sustainable manufacturing by adopting a combined approach using AHP, fuzzy TOPSIS and fuzzy EDAS methods. The proposed model aims to identify and prioritize the sustainable factors and technical requirements that help in improving the sustainability of manufacturing processes.

Design/methodology/approach

The proposed approach integrates both AHP, Fuzzy EDAS and Fuzzy TOPSIS. AHP method is used to generate the weights of the sustainable factors. Fuzzy EDAS and Fuzzy TOPSIS are applied to rank and determine the application priority of a set of improvement approaches. The ranks carried out from each MCDM approach is assessed by computing the spearman's correlation coefficient.

Findings

The results reveal the proposed model is efficient in sustainable factors and the technical requirements prioritizing. In addition, the results carried out from this study indicate the high efficiency of AHP, Fuzzy EDAS and Fuzzy TOPSIS in decision making. Besides, the results indicate that the model provides a useable methodology for managers' staff to select the desirable sustainable factors and technical requirements for sustainable manufacturing.

Research limitations/implications

The main limitation of this paper is that the proposed approach investigates an average number of factors and technical requirements.

Originality/value

This paper investigates an integrated MCDM approach for sustainable factors and technical requirements prioritization. In addition, the presented work pointed out that AHP, Fuzzy EDAS and Fuzzy TOPSIS approach can manipulate several conflict attributes in a sustainable manufacturing context.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

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