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This conceptual paper develops a theoretical framework to provide insights with respect to enhancing focus on entrepreneurial sustainability initiatives in the context of emerging economies. The unique idiosyncrasies of the institutional environment of emerging economies are identified along the concept of scripts.

Sense-making and social identity theory are utilized to draw propositions along with the dimensions of the three stages of the sense-making process: enactment, selection and retention, in order to identify factors that are likely to motivate the next generation of business leaders in emerging economies to undertake greater levels of sustainability initiatives.

When organizations face competing demands of meeting both social and financial goals, sense-making by next-generation leaders becomes relevant. Leaders with greater entrepreneurial orientation (EO) are more likely to take actions decoupled from local isomorphic pressures, such that they turn opportunities for sustainability into novel sustainable initiatives.

This paper proposes a framework to provide insights and directions for future research with respect to enhancing an organizational focus on sustainability initiatives in the context of emerging economies.

Firms’ strategic responses to environmental shifts under conditions of uncertainty in the wake of institutional changes are far from understood. We utilize data from over 1,200 firms in seven Central Eurasian transition economies to examine the extent to which institutional inefficiency is predictive of the response strategies employed by the firms in their environments. We also examine how firms maneuver in the environment through an innovative effort in developing new products, opening new plants or upgrading product lines and technologies. Our results seem indicative of both an adaptive and an innovative effort by firms in these countries. The results are discussed with respect to empirical limitations and future research avenues in these transition economies.

This paper aims to offer insights regarding antecedents and consequences of relationship conflict in supervisor‐subordinate dyads, regardless of the demographic characteristics of the dyads. The authors explain the causes and outcomes of relationship conflict utilizing an affective approach, and suggest that factors such as moods, values, and situational context play an important role in influencing relationship conflict and its outcomes – intention to quit and trust in supervisor.

The authors surveyed 200 employees of multiple companies in the greater Atlanta, Georgia area. They utilized hierarchical regression, (with the inclusion of two‐ and three‐way interaction terms) to test their hypotheses and interaction effects.

Negative mood and positive mood interacted to impact the level of relationship conflict experienced by subordinates. Subordinates' collectivism values strengthened the impact of the positive mood‐negative mood interaction on relationship conflict. Mentoring and supervisor‐subordinate dyad tenure moderated the relationship conflict to outcomes associations.

The study goes beyond traditional relational demography research in order to offer new insights and perspectives on the causes and outcomes of relationship conflict at different hierarchical levels from an affective approach, specifically, moods theory. Since relationship conflict is an inevitable process, an understanding of antecedents and consequences of the conflict can allow managers to be better equipped to create a healthy work environment.

This study examines the preparedness and responsiveness of Malaysian academic librarians in handling disruptions in library services during a disaster.

This qualitative approach involved semi-structured interviews with decision-makers, chief librarians and library managers from five selected public universities.

Thematic and qualitative data analysis produced several key themes based on (1) disaster preparedness involving policies, plans, asset protection, risk management, coordination of disaster management and preparative measures; and (2) disaster response involving strategies for information and communication access, community engagement, emergency response teams and procedures, and resource availability.

The findings are expected to be useful for policymakers in formulating policies and guidelines for library disaster management plans.

The interruptions of academic library services during a disaster may result in the disruption of the information sources and social information networks of students, academics and researchers alike. Effective disaster management is also the library’s responsibility to protect collections that belong to society at large.

This is one of the first attempts in disaster management research to focus on the preparedness and responses of academic libraries in Malaysia in the face of disasters. Therefore, the results of this study can be used as a baseline for policymakers to prepare policies, guidelines and manuals for management in the event of a disaster.

By examining the impact of the day of the week during the COVID-19 pandemic and the subsequent economic recession, it is possible to provide insights into market behaviour during volatile times that can be furnished to investors and policymakers for informed decisions.

This study investigates the day-of-the-week effect on the Colombo Stock Exchange (CSE), with particular emphasis on the variations in this effect during the COVID-19 pandemic and the subsequent economic crisis.

The study applies the Exponential Generalised Autoregressive Conditional Heteroskedasticity (EGARCH) model, allowing for the evaluation of asymmetric responses to positive and negative shocks. The data span from January 2006 to December 2022 and are segmented into different periods: the entire sample, war and post-war periods, the COVID-19 pandemic and the economic crisis period, each reflecting distinct market conditions.

The study uncovers a significant day-of-the-week effect on the CSE. Mondays and Tuesdays typically show a negative effect, while Thursdays and Fridays display a positive impact. However, this pattern shifts notably during the COVID-19 pandemic, with all weekdays exhibiting significant positive impact, and varies further across different waves of the pandemic. The economic crisis period also shows unique weekday effects, particularly before and after an important political event.

Purpose: This study investigates internal/own shock in the domestic market and three external volatility spillovers from India, the UK, and the USA to the Sri Lanka stock market.

Need for the Study: The external market’s internal/own shocks and volatility spillovers influence portfolio choices in domestic stock market returns. Hence, it is required to investigate the internal shock in the domestic market and the external volatility spillovers from other countries.

Methodology: This study employs a quantitative method using ARMA(1,1)-GARCH(1,1) model. All Share Price Index (ASPI) is the proxy for the Colombo Stock Exchange (CSE) stock return. It uses daily time-series data from 1^st April 2010 to 21^st June 2023.

Findings: The findings revealed that internal/own and external shocks substantially impact the stock price volatility in CSE. Significant volatility clusters and persistence with extended memory in ASPI confirm internal/own shock in the market. Furthermore, CSE receives significant volatility shock from the USA, confirming external shock. This study’s findings highlight the importance of considering internal and external shocks in portfolio decision-making.

Practical Implications: Understanding the influence of internal shocks helps investors manage their portfolios and adapt to market volatility. Recognising significant volatility spillovers from external markets, especially the USA, informs diversification strategies. From a policy standpoint, the study emphasises the need for robust regulations and risk management measures to address shocks in domestic and global markets. This study adds value to the literature by assessing the sources of volatility shocks in the CSE, employing the ARMA-GARCH, a sophisticated econometrics model, to capture stock returns volatility, enhancing understanding of the CSE’s volatility dynamics.

The purpose of this paper is to assess the relationship between service quality, customer satisfaction and customer loyalty among industrial customers of the public electricity utility organisation in Malawi using correlation and regression analyses.

A cross‐sectional survey was used with a sample of 92 respondents drawn from a population of 286 industrial customers of the public electricity utility in the Southern Region of Malawi. Data were collected using a pre‐tested questionnaire based on SERVQUAL and multi‐item scales to measure customer satisfaction and loyalty.

The findings suggest that the service quality is poor irrespective of demographic characteristics of the industrial customers. Furthermore, the findings show that the public electricity utility industrial customers are dissatisfied with the service offered and are disloyal to the public electricity utility. However, the level of loyalty is moderated by level of consumption. Large consumers are less disloyal than small consumers. Finally, the findings suggest that there is a strong relationship between service quality, customer satisfaction and customer loyalty among the public electricity utility's industrial customers and that the relationship between service quality and customer loyalty is partially mediated by customer satisfaction.

The study focused on functional quality offered by the public electricity utility to its industrial customers within Southern Region of Malawi limiting its generalisability. Additionally, it used the original SERVQUAL scale and some items may not be relevant to electricity utility organisation.

The paper has a significant diagnostic value in the sense that it identifies areas where the public electricity utility must direct its resources in order to satisfy its industrial customers.

The paper extends the examination of the relationship between service quality, customer satisfaction and customer loyalty into public sectors of a predominantly associative culture in developing countries. Specifically, it extends the research into electricity utility organisations that operates in a monopolistic market.