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This study examined the antecedents of technostressors as well as how customers' perceived convenience and technostressors of using a check-in/out kiosk influence their behavioral intention in a full-service hotel setting.

Using survey data collected from 630 hotel customers, hypotheses were tested via structural equation modeling and multi-group analysis.

The results showed that perceived usefulness of a check-in/out kiosk had direct effects on both technostressors (i.e. work overload and role ambiguity), and that perceived ease-of-use had indirect effects on the technostressors, via perceived usefulness. The findings showed that both role ambiguity and perceived convenience significantly influenced intention to use a check-in/out kiosk. Intention to use was positively associated with intention to revisit a hotel providing the kiosk. These findings were equivalent across the younger and older groups.

Based on the findings, hotels can implement effective strategies to reduce technostressors associated with a check-in/out kiosk and focus on enhancing the factors that influence customer acceptance of the system. This is especially important given the increased emphasis on self-service technology since the onset of the COVID-19 pandemic.

This research contributed to the relevant literature by developing a check-in/out kiosk acceptance model using a multi-theoretical approach, and empirically testing it within the full-service hotel domain. It fills the knowledge gap regarding the antecedents and outcomes of technostressors in the hospitality research literature by providing empirical evidence.

The purpose of this paper is to propose a multi‐dimensional taxonomy for information kiosk‐based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are aspects that may also be extended to e‐service, online service and self‐service.

The conceptual context for this work is established by a review of previous literature. This focuses on taxonomies and classification schemes relating to information kiosks, traditional services (p‐services) and e‐services. A comprehensive database of information kiosk technologies and their applications is constructed. Longitudinal observation of the development of information kiosk technologies is the basis for this and has been extended by web research.

An iterative analysis of the kiosk database defines the nature of service delivery from kiosks, and supports the identification and verification of the dimensions and sub‐dimensions of the taxonomy. It is informed by earlier classification schemes and taxonomies in the information kiosk, e‐service and p‐service literature.

This taxonomy has four main dimensions: Location, User, Task and Technology. Sub‐dimensions are developed for each of these main dimensions. It can be used to classify all information kiosks.

This study aims to investigate how density conditions caused by multiple kiosks in shopping mall walkways affect shoppers' shopping outcomes based on psychological reactance theory and behavioural constraint theory.

The experiment uses a one‐factor between‐subjects design with two levels of density conditions (high vs low). A total of 382 respondents participated.

The findings of this paper indicate that respondents perceive the environment with kiosks as crowded and this perception of crowdedness negatively affects their approach behaviour, leading to lower intentions to patronise.

Findings provide practical information to mall managers by indicating that kiosks within a shopping mall negatively affect shopper patronage and approach intentions. Thus, mall managers need to pay more attention to the environmental atmospherics of the mall itself.

The paper is the first empirical research which examines how kiosks within a mall affect shopper shopping responses. The findings of this study add to the existing literature by examining how kiosks within a mall impact shoppers' psychological states and subsequently their approach/avoidance behaviours towards the shopping mall and patronage intention.

The article aims to focus on how information technology allows firms to deliver services by means of information kiosks.

A total of 22 exploratory in‐depth interviews were conducted with key informants in the retail and other sectors, in primarily Belgium or France. Subsequently, 14 hypotheses were developed that were tested by means of two exploratory surveys, one with 84 customers and one with nine retailers.

The findings suggest that information kiosks can be implemented successfully with up to three easy‐to‐use kiosks at the entrance of the mall or inside the store and, if retailers allow, internet access to a limited number of web sites. Retailers must keep their information centrally updated and relevant, and customers are not interested in ordering all kinds of products and services.

The study is limited by the number of respondents, both customers and retailers, and the way that the sample was taken across three different locations may not be truly representative.

The managerial implications are discussed in terms of advantages and disadvantages vis‐à‐vis the customers and the retailers. What customers want from an information kiosk should be examined so that an appropriate balance is struck between being customer‐ and technology‐led. It is also possible to look at ways that allow firms to communicate with their customers using automatic speech recognition and verification by voice.

Success factors for implementation of information kiosks have not previously been identified in the literature.

The majority of research on the implementation and use of Building Information Models (BIM) have focused on building design and pre-construction planning. There is only limited research on the usage of BIM in the construction phase, especially by site workers. The purpose of this paper is to analyze the use of BIM by site workers through so-called “BIM-kiosks”. The kiosks allow workers to access BIM models on-site. The aim of this paper is to take a closer look on the introduction of BIM-kiosks and scrutinize how and for what purpose site workers use the kiosks.

This is a single case study of an ongoing real-world construction project. The case study is based on qualitative data which stems from observational studies, interviews as well as document studies.

Site workers find opportunities for 3D visualization useful and the BIM models are appraised for efficiently handling complex elements. The findings also indicate that the use of BIM-kiosks lead to a greater level of face-to-face collaboration between workers on-site. This may happen because workers meet, both planned and randomly, to discuss in front of the kiosks while using it for visualization.

The research is limited to a single case. However, some of the recommendations may be relevant to other projects. In addition, the findings demonstrate some of the potential of using BIM on-site in upcoming construction projects.

Only a few studies have addressed the use of BIM among site workers. Thus, the findings provide practitioners and researchers insight into how current practices may be improved, as well as areas where more research is needed.

Provides the first exploratory analysis of the use of NHS touch‐screen information kiosks located throughout the UK. It examines, through a one month snapshot of the transactional logs of the kiosks, their use and makes comparisons between the types of organisation in which the kiosks are housed. Details of over 120 kiosks and nearly 47,000 user sessions and 310,000 page views were used for the comparison. The kiosks are proving popular, although some use appears to be of a cursory and seemingly unproductive kind. Surprisingly significant differences between kiosk locations were found. This early research reported here is part of an ongoing study of how users obtain health information by interacting with different digital platforms: kiosks, the Internet, and digital television. Comparisons are made between the results of this study and a similar study conducted by the authors on commercial health kiosks, those of InTouch With Health.

The availability and the use of touch‐screen systems for accessing a range of information in different settings in the UK, in particular from socially excluded groups, are reviewed. A literature review and consultations with stakeholders are conducted. Touch‐screens are used widely by the Department of Works and Pensions; they are used for community services on a much smaller scale. NHS Direct provides the largest number of kiosks for health information and promotion; InTouch with Health, Wellpoint Health Centres, Patient Information for Consent Systems are some other examples. Some projects that target socially excluded groups are identified. Factors that determine usage and contribute to successful usage are also identified. The majority of stakeholders express the view that kiosks should be available in a variety of locations, irrespective of their specific content and information.

Touch‐screen kiosks are located in a variety of locations to provide the public with ready access to health information. This paper examines, via a questionnaire, the characteristics of adult users of a surgery‐based kiosk. The Esk Medical Centre is in Musselburgh, near Edinburgh. Just under 200 questionnaires were returned and analysed. The research establishes characteristics of users and non‐users, how the kiosk fits in with other consumer information sources, what health outcomes result from using the kiosk, and reasons for non‐use. The main finding is that the respondents’ attitude and previous experience with information technology has an impact on whether the touch‐screen kiosk is used.

Discusses the increased use and planning of self‐service interactive kiosks that provide public information services. Looks at interactive multimedia kiosks in USAir′s new terminal at the Pittsburgh International Airport installed to make it easier for travellers to find their way around the city. Outlines a number of applications for such systems, including use by Federal Express, the US Postal Service, and the University of Texas student services.

This paper relayed an important line of Mark Hepworth’s work, which engages with information technologies and development. The purpose of this paper is to suggest a subfield of library and information science (LIS) for development to reclaim the role of information services and systems for social change in rural areas. The paper looked at the extent of development gained with the advent of mobile phones.

Rather than undertaking traditional large-scale, quantitative, context-independent and survey-type research, the paper employed capability approach and semi-structured interviews to ascertain the experiences that mobile phone kiosk vendors in the rural Congo had of mobile phones.

It was found that mobile phones should be geared towards the liberation, and not utilization or commodification of humans and their needs and that mobile phones were not a catalyst of human basic capabilities.

Since the method employed is an in-depth qualitative analysis of mobile phone kiosk vendors, obtained results can be used to enrich or inform mobile phone experiences in other settings and groups.

This paper provided empirical evidence as to how an important group of mobile phone users could harness development with their mobiles.

Most LIS literature has presented mobile phones along the lines of information freedom or access, mass subscription, adoption rates, technological and entrepreneurial innovation, micro-credits, etc. However, the paper placed the topic development at the heart of LIS debates.