Search results

In the aftermath of the Supreme Court’s 2023 decision to effectively end race-conscious admissions practices across the nation, this paper highlights the law’s commitment to whiteness and antiblackness, invites us to mourn and to connect to possibility.

Drawing from the theoretical contributions of Cheryl Harris, Jarvis Givens and Chezare Warren, as well as the wisdom of Justice Ketanji Brown Jackson’s dissenting opinion, this paper utilizes CRT composite counterstory methodology to illuminate the antiblack reality of facially “race-neutral” admissions.

By manifesting the impossible situation that SFFA and the Supreme Court’s majority seek to normalize, the composite counterstory illuminates how Justice Jackson’s hypothetical enacts a fugitive pedagogy within a dominant legal system committed to whiteness as property; invites us to mourn, to connect to possibility and to remain committed to freedom as an intergenerational project that is inherently humanizing.

In a sobering moment where we face the end of race-conscious admissions, this paper uniquely grapples with the contradictions of affirmative action as minimally effective while also radically disruptive.

The overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the Kenyan hotel industry.

A cross‐sectional survey research design was used to gather primary data using self‐administered questionnaires. A sample of 160 hospitality managers was selected proportionately by simple random sample method from six hotels in Nairobi and Mombasa. A custom factorial univariate analysis of variance was used to analyze the data.

Hospitality managers in Kenya are still focusing on financial and result measures of performance while ignoring non‐financial and determinant measures. Managerial demographic characteristics; age, education, current position, functional area, and performance appraisal influence managers' choice of key performance indicators.

The model violated assumptions of homogeneity of variances. Literature review revealed a severe lack of Kenyan‐based research in tourism and hospitality industries on performance measurement practices hence the need for future research in this area.

The hotels need to invest in comprehensive performance management systems suitable for Kenyan hospitality industry that will incorporate both financial and non‐financial performance measures.

The study focuses on level of use of performance indicators and level of importance attached to performance indicators in the Kenyan hospitality industry. Managerial demographic characteristics influence on key performance indicators are examined in leading service industry in a growing economy thus contributing to a new body of knowledge in management literature in Africa.

This study examines the performance between operational variables for small and medium-sized businesses (SMEs) within the context of interorganizational relationships. Specifically, it investigates the role of information quality and continuous quality improvement and the varying importance that SMEs place on each of these constructs. The sample consists of 134 vendors of a large university in the southwestern region of the United States.The results indicate that there is a positive relationship between information quality and continuous quality improvement with performance in SMEs. Implications for both research and practice, as well as ideas for future research, are discussed.

Gender, race, and class-based meanings inform longstanding divisions and status hierarchies within the culinary profession, such as those between public and private and amateur and professional cooking. Private and personal chefs’ work in homes disrupts these divisions and hierarchies. Given their precarious position, how do these chefs negotiate their standing within the profession?

This chapter draws on interviews with 41 private/personal chefs. Eight were primarily private household employees, while all others were primarily self-employed.

The chefs negotiated their status by making distinctions between themselves and commercial chefs, along with other private/personal chefs. The chefs both challenge and reinforce the dichotomies and criteria shaping status evaluations within the culinary profession. Similarly, they both contest and reinforce gender, race, and class hierarchies.

The chefs’ conceptual distinctions can potentially (re)produce or challenge material inequalities. Moreover, while the fields of private/personal cheffing create opportunities for more adults to cook for a living, the traditional status hierarchies remain largely the same. It is likely that as long as those hierarchies persist, the chefs’ conceptual distinctions will continue to challenge and reinforce them.

Research on private/personal chefs has been minimal, so this chapter fills this gap. It also adds to scholarship connecting workers’ status struggles and gender, race, and class inequalities. The case of private and personal chefs sheds new light on how gender, race, and class intersect to inform status evaluations within the culinary profession.

This article identifies the psychological and behavioural effects associated with corporate downsizing and the managerial challenges they present. These challenges include renewing psychological contracts, reversing threat‐rigidity tendencies, building post‐downsizing teams, and creating new corporate cultures. A strategy for matching specific Organisation Development (OD) interventions to each challenge is proposed which might aid managers and consultants in providing interventions best suited to the needs of each organisation.

The Birmingham Black Radio Museum (BBRM) is a community museum and archives located in Birmingham, Alabama (USA) dedicated to preserving and presenting the history of Black radio. The BBRM fulfills this mission through educational programming, providing access to physical and digital materials and supporting emerging curatorial professionals. Through a reflective analysis of the BBRM, the authors discuss the relationship between preservation, public programming and professional outreach, the partnerships that enable these functions and how conceptions of community responsibility have informed the organization’s management strategy. The BBRM provides a context for isolating the factors which inform the emergence of community memory institutions, the challenges associated with managing decentralized information environments and considers how mentorship can operate as a form of capacity building. An examination of the BBRM provides a view of one institution’s approach to engaging community partners and audiences in achieving its primary goal of documentary preservation.

This analysis is informed by historical, case study and autoethnographic methods. Emphasis is placed on examining BBRM’s historical origins, primary functions and community mandates. Specific attention is given to examining operations, resources and strategies. Commentary and discussion are grounded by the professional experiences of BBRM staff and collaborators.

The operations of the BBRM, and the experiences reported by BBRM staff, are similar to those documented by findings in the community archives and museums literatures. Community mandates and institutional identify have strongly informed the BBRM’s mandates, strategies for engaging the public and establishment of strategic partnerships.

This reflective analysis documents the operations of one specific community memory institution. Though the experiences documented in this paper are common to many community archives and museums, this study contributes an additional data point, further contributing to the body of evidence necessary to support a more nuanced understanding of the role and function of community memory institutions and their management.

We are entering the age of the Information Revolution. Managers in this transition period must be dedicated to planned change if they are to respond to emerging needs and markets. New coping skills for personal, role, and organisational change are needed as well as traditional administrative practice and innovative strategies and styles. At present most Western businessmen and executives are too narrowly focused and pay too much attention to short‐term matters. Future organisations are likely to be more humanised yet technological, more focused yet flexible, more cohesive and integrated, more creative and entrepreneurial. They will capitalise on opportunities to serve or create new markets at a global or even interplanetary level.

The heritability of ASDs reportedly exceeds 90% (Halgin & Whitbourne, 2007; Rutter, 2005), indicating that genetic endowment strongly influences the etiology of these disorders (Halgin & Whitbourne, 2007). Research to date has suggested chromosomes 2, 7, and 15 as possible sites for genetic abnormalities associated with ASDs (Filipek et al., 1999; Halgin & Whitbourne, 2007; Muhle, Trentacoste, & Rapin, 2004; Yonan et al., 2003). However, the genetics of autism is complex and is not yet fully known (Chuthapisith, Ruangdaraganon, Sombuntham, & Roongpraiwan, 2007; Goldberg et al., 2005; Muhle et al., 2004; Ozonoff, South, & Provencal, 2005; Rutter, 2005; Szatmari, Zwaigenbaum, & Bryson, 2004).

The purpose of this paper is to provide an overview of the current state of worldwide mobile usage; mobile technologies; libraries' use of mobile technologies including a review of library mobile catalog options, both vendor‐supplied and in‐house created; perspectives from current library leaders and innovators on the importance of incorporating the libraries' resources into the mobile environment; and future directions for mobile library services.

A range of recently published literature (2008‐2010), which aims to provide practical statistics and resources for libraries wishing to mobilize their web site, is summarized in order to provide the reader with tools for creating a mobile library proposal. The sources are sorted into sections: mobile phone popularity, smartphones/web‐enabled phones, mobile phone use, library mobile web sites and catalogs, and what library leaders have to say.

The paper provides an evaluative summary of mobile statistics and resources, indicating the salient points and how to find more information for libraries wishing to draft a mobile library proposal.

The paper presents a useful source of information for both libraries wishing to create a proposal for a mobile library site, and for libraries that simply want an overview of the current state of mobile use and technologies.

The paper includes up‐to‐date data about worldwide mobile phone penetration rates and mobile phone use, and is the first to argue for proposing the development of both a mobile library web site and a mobile catalog.

Bad service experiences potentially leading to long‐standing grudges can be quite costly for an organization. In many cases, corporate actions and policies cause grudges as consumers grow more and more frustrated about their interactions with large, impersonal companies. The primary objectives of this study were to examine through empirical research the causes of consumer grudgeholding, the behaviors undertaken by grudgeholders in response to their outcome, the impact of grudges against businesses, and whether differences exist depending on the grudgeholder’s age. The findings suggest that older consumers are more likely to discuss their concerns with store, company or organization employees, and in addition, they can be expected to tell more people outside of the firm than younger consumers. While neither younger nor older consumers appear highly inclined to purchase products or services from the firm following a bad experience, older respondents displayed a stronger aversion to the company, store or firm in question.