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Article
Publication date: 4 January 2021

Doing good does you good? The financial impact of individual CSR dimensions: A Malaysian context

Kim-Lim Tan, Jie Min Ho, Rita Pidani and Archana Das Goveravaram

Although corporate social responsibility–corporate financial performance (CSR-CFP) research topics have been widely investigated, previous research has yet to examine the…

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Abstract

Purpose

Although corporate social responsibility–corporate financial performance (CSR-CFP) research topics have been widely investigated, previous research has yet to examine the relationship between the specific dimension of CSR and CFP among Malaysian public-listed companies. Through literature review, it has been found that the CSR-CFP studies conducted in Malaysia have omitted the role of workplace diversity dimension in contribution to CFP. Failure to consider this variable may risk misrepresenting the relationship between CSR and CFP, thereby preclude consensus on the direction of the relationship between the variables. The purpose of this study is to investigate the relationship between individual CSR dimensions and CFP.

Design Methodology Approach

By using the CSR dimension disclosure-scoring method and cross-sectional data analysis, this research has conducted a content analysis on annual reports of the sample companies to evaluate the influence of CSR practices on companies’ profitability during 2015.

Findings

The results show that companies displaying CSR behavior are associated with higher CFP. That is to say, there is a positive relationship between CSR and CFP. However, the result has further revealed that the five CSR dimensions in isolation would differently associate with the two proxies of CFP.

Originality Value

To the best of the authors’ knowledge, this is the first study in Malaysia that considers workplace diversity issues as one of the dimensions of CSR. The findings will thus bring new insights into CSR application in Malaysia and its association with the CFP.

Details

Social Responsibility Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/SRJ-04-2020-0146
ISSN: 1747-1117

Keywords

  • Profitability
  • Malaysia
  • CSR
  • Institutional theory
  • CFP

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Article
Publication date: 7 October 2019

Is meaningful work the silver bullet? Perspectives of the social workers

Kim-Lim Tan, Tek-Yew Lew and Adriel K.S. Sim

The purpose of this paper is to examine the effectiveness of meaningful work against dimensions of job burnout, with psychological capital (PsyCap) as the mediator.

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Abstract

Purpose

The purpose of this paper is to examine the effectiveness of meaningful work against dimensions of job burnout, with psychological capital (PsyCap) as the mediator.

Design/methodology/approach

Data from 223 social workers were analyzed using the partial least squares–structural equation modeling.

Findings

As expected, meaningful work displayed a positive, direct and significant relationship with PsyCap. Contrary to expectations, meaningful work did not establish a negative direct relationship with all, but one dimension of job burnout. However, the results showed that it had indirect relationships with all job burnout dimensions through PsyCap where it displayed a mediating influence over the relationship.

Practical implications

Given the malleable attributes of PsyCap and the results showing meaningful work being a strong predictor of PsyCap, this study suggests that organizations should focus on imbuing greater meaningfulness in work to improve social workers’ PsyCap, which is essential in reducing their propensity for experiencing job burnout.

Originality/value

This is one of the first studies to explore in detail the effects of meaningful work on the dimensions of job burnout, with PsyCap being the mediator. This study has advanced the body of knowledge on meaningful work by contesting the claim that meaningful work was an effective predictor in reducing job burnout. In addition, this study has extended the understanding of the upward-spiral concept and the resource caravan concept.

Details

Journal of Asia Business Studies, vol. 13 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JABS-09-2018-0267
ISSN: 1558-7894

Keywords

  • Meaningful work
  • Psychological Capital
  • Social workers
  • Job burnout

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Article
Publication date: 18 October 2019

Touring destination and intention to consume indigenous food: A case of Kadazan-Dusun food in Sabah

Kim-Shyan Fam, Sharifah Nurafizah Syed Annuar, Kim Lim Tan, Franklin Hazley Lai and Ida Anak Ingko

The purpose of this paper is to examine the factors influencing Sabah’s indigenous food consumption, namely Kadazan-Dusun food, among tourists from China, Europe and…

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Abstract

Purpose

The purpose of this paper is to examine the factors influencing Sabah’s indigenous food consumption, namely Kadazan-Dusun food, among tourists from China, Europe and Malaysia (non-Sabahans).

Design/methodology/approach

Survey forms were distributed to tourists from China, Europe and Malaysia using purposive sampling at tourist spots in Sabah, Malaysia. In total, 254 responses were collected, and the data were analyzed using the partial least squares structural equation modeling (PLS-SEM).

Findings

The findings demonstrate that tourists from China and Europe possess some similarities in consuming indigenous food in Sabah. They enjoy trying indigenous food even they are not familiar with the food. Additionally, our findings also show that tourists from China regard sensory appeal as an important aspect of food choice. Meanwhile, it is found that convenience and mood influence Malaysian’s choice of indigenous food.

Originality/value

This study provides insights regarding Sabah’s Kadazan-Dusun food consumption from foreign and domestic tourists’ perspectives. As such, it also provides direction to the local eateries and relevant tourism authorities to better promote indigenous food to foreign and domestic tourists.

Details

British Food Journal, vol. 122 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-08-2019-0635
ISSN: 0007-070X

Keywords

  • PLS-SEM
  • Sabah
  • Consumption behaviour
  • Tourists
  • Indigenous food

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Article
Publication date: 8 April 2019

An innovative solution to leverage meaningful work to attract, retain and manage Generation Y employees in Singapore’s hotel industry

Kim-Lim Tan, Tek-Yew Lew and Adriel K.S. Sim

This paper aims to identify a possible solution as to how meaningful work could be considered as a lever in attracting and retaining Generation Y (Gen-Y) employees to work…

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Abstract

Purpose

This paper aims to identify a possible solution as to how meaningful work could be considered as a lever in attracting and retaining Generation Y (Gen-Y) employees to work in the Singapore hotel industry.

Design/methodology/approach

This paper draws on the perspectives of earlier conceptual papers by Chacko et al. (2012) and Solnet and Hood (2008) in an effort to identify root causes and a possible solution. The context of Singapore and the international literature are also reviewed to establish theoretical and practical gaps that need to be filled.

Findings

The results from this study can be used as a guide to enable hotels to improve the attraction, retention and management of Gen-Y employees. This is crucial in hotels where many properties are facing challenges in attracting and retaining hotel employee talent.

Originality/value

The paper provides a fresh examination of the characteristics and behaviours of Gen-Y employees, as well as suggests an improved organizational approach to attraction and retention. This methodology includes an element of positive psychology, in the form and experience of meaningful work.

Details

Worldwide Hospitality and Tourism Themes, vol. 11 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/WHATT-11-2018-0075
ISSN: 1755-4217

Keywords

  • Generation Y
  • Hotel industry
  • Employee engagement
  • Singapore
  • Meaningful work
  • Innovative solution

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Article
Publication date: 14 August 2020

Participant well-being and local festivals: the case of the Miri country music festival, Malaysia

Kim-Lim Tan, Adriel K.S. Sim, Delon Chai and Louise Beck

Festivals are becoming a growing commodity for countries keen to increase their portfolio of tourist attractions. The benefits experienced by the local community and the…

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Abstract

Purpose

Festivals are becoming a growing commodity for countries keen to increase their portfolio of tourist attractions. The benefits experienced by the local community and the visitors at festivals are multi-faceted. However, existing tourism research has primarily focussed on the value of the event in terms of customer satisfaction. It has yet to explicitly identify the affect music festivals have on individuals' well-being. This study aims to investigate the effect of music festival unique attributes on visitors' satisfaction levels and how it influences individuals' well-being.

Design/methodology/approach

A paper-based questionnaire was distributed to participants visiting the Miri Country Music Festival (MCMF) in Malaysia, and partial least squares–structural equation modelling (PLS-SEM) was used for data analysis.

Findings

The results from 288 respondents revealed that the festival programme was the main attribute in influencing one's satisfaction to a festival, which in turn improved one's subjective well-being. The other attributes that influence an individual's satisfaction in a music festival include food, information services and festival value.

Originality/value

This study advances the body of knowledge by integrating the self-determination theory and the environmental psychology theory as the bases that a music festival potentially provides an engaging environment that is conducive for positive well-being among the participants. This is the first study that confirms the influence of the different predictors on the perceived value of MCMF, proposing a model in developing a better understanding of the participants' well-being.

Details

International Journal of Event and Festival Management, vol. 11 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IJEFM-02-2020-0007
ISSN: 1758-2954

Keywords

  • Festival experience
  • Miri Country Music Festival
  • Festival value
  • Subjective well-being
  • PLS–SEM
  • Environmental psychology theory
  • Self-determination theory

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Article
Publication date: 5 June 2020

Predicting mobile network operators users m-payment intention

Choi-Meng Leong, Kim-Lim Tan, Chin-Hong Puah and Shyh-Ming Chong

This study aims to investigate the intention of using mobile payment (m-payment) services in Sarawak, Malaysia.

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Abstract

Purpose

This study aims to investigate the intention of using mobile payment (m-payment) services in Sarawak, Malaysia.

Design/methodology/approach

A total of 194 online payment users were selected to respond to the structured questionnaire. The partial least squares-structural equation modelling (PLS-SEM) was used to analyse the data by assessing the measurement and model.

Findings

Perceived usefulness (PU) and perceived ease of use mediated the relationship between perceived compatibility (PC) and the intention to use the mobile payment for mobile network operators’ services.

Research limitations/implications

The analysis provides insights that PC is considered as a significant determinant for mobile payment of mobile network operators’ services.

Practical implications

The operators can consider factors such as PC in the design of their mobile applications and the potential to expand the m-payment services to others e-wallet such as Sarawak e-wallet. The model possesses medium prediction power, which suggests that other variables such as perceived security and personal innovativeness also can be used to predict the usage behaviour of mobile payment for the mobile network services.

Originality/value

The present study contributes to the m-payment users’ behaviour intention literature by investigating the mobile-based predictors of using m-payment technology in an emerging digital economy state in Sarawak, Malaysia. This study also extends the knowledge of technology acceptance model by introducing the mediation effect of PU and ease of use between the mobile-based predictors and m-payment intention.

Details

European Business Review, vol. 33 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/EBR-10-2019-0263
ISSN: 0955-534X

Keywords

  • Mediation
  • M-payment intention
  • Perceived compatibility
  • Perceived security
  • Personal innovativeness
  • User mobility

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Article
Publication date: 14 December 2020

Effect of work engagement on meaningful work and psychological capital: perspectives from social workers in New Zealand

Kim-Lim Tan, Tek-Yew Lew and Adriel K.S. Sim

This paper investigates the effect and the predictive capacity of work engagement on personal and job resources, in the form of psychological capital (PsyCap) and…

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Abstract

Purpose

This paper investigates the effect and the predictive capacity of work engagement on personal and job resources, in the form of psychological capital (PsyCap) and meaningful work in the non-profit organisations (NPO)s settings.

Design/methodology/approach

Data were collected from 303 social workers working in New Zealand's NPOs. The hypotheses were tested using the partial least squares structural equation modelling (PLS-SEM).

Findings

Results of this study reveal that work engagement is positively related to both PsyCap and meaningful work. It shows that work engagement is instrumental in enhancing one's PsyCap at the same time improving one's perception of work. The model demonstrates good predictive power.

Originality/value

This study advances our understanding of the relationship of outcomes to resources as postulated in the JD-R theory. This is the first few studies to examine the effect of work engagement on PsyCap and meaningful work, as well as the mediating effect of PsyCap on the relationship between work engagement and meaningful work. At the same time, it provides conceptual clarity on the role of specific job resource and personal resource, demonstrating that resources do not operate in isolation but can build more resources. This study also contributes to the field of human resource management using a predictive PLS-SEM technique.

Details

Employee Relations: The International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/ER-11-2019-0433
ISSN: 0142-5455

Keywords

  • Work engagement
  • PsyCap
  • Meaningful work
  • Social workers

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Article
Publication date: 23 May 2020

Overwork and overtime on turnover intention in non-luxury hotels: Do incentives matter?

Kim-Lim Tan, Pei-Lin Sim, Fu-Quan Goh, Choi-Meng Leong and Hiram Ting

Given the intense competition in the hotel industry, this study investigates the effect of overwork (OW) and overtime (OT) on turnover intention (TI) as well as the…

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Abstract

Purpose

Given the intense competition in the hotel industry, this study investigates the effect of overwork (OW) and overtime (OT) on turnover intention (TI) as well as the moderating effect of incentives in the context of non-luxury hotels in an emerging market.

Design/methodology/approach

Using a purposive sampling technique, a total of 271 front-line employees who are currently working in non-luxury hotels in Sarawak responded to the study. Partial least squares structural equation modeling (PLS-SEM) was used to perform latent variable and moderation analyses.

Findings

The findings show that both OW and OT have a direct impact on TI. Contrary to the past studies, incentives do not exert any moderating effect on the relationship between OW, OT and TI among the employees working at non-luxury hotels.

Originality/value

This is one of the first studies to explore the effect of incentives between OW and working OT on TI in the context of the non-luxury hotels in an emerging market and show why incentives might not work. It further advances the understanding of the JD-R theory, demonstrating the necessity for organizations to provide matching resources to address job strains.

Details

Journal of Hospitality and Tourism Insights, vol. 3 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JHTI-09-2019-0104
ISSN: 2514-9792

Keywords

  • Employee turnover
  • Overwork
  • Overtime
  • Incentive
  • Hospitality industry

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Article
Publication date: 1 September 2020

Students' choice of international branch campus in Malaysia: a gender comparative study

Adriel K.S. Sim, Kim-Lim Tan, Joseph Kee-Ming Sia and Ivy S.H. Hii

In the last decade, female students' enrolment in higher education has experienced significant growth. However, male and female students still differ in criteria set of…

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Abstract

Purpose

In the last decade, female students' enrolment in higher education has experienced significant growth. However, male and female students still differ in criteria set of choosing higher education institutions. While several studies have been disentangled in developed countries in analyzing gender differences in pursuing higher education, a similar area of studies conducted in developing countries is scarce. The purpose of this study is to examine gender differences and the factors that influence first-year students' choice of higher education in a developing country.

Design/methodology/approach

The study involved 575 students who were either enrolled in an undergraduate or foundation program of an international branch campus. We tested the hypotheses using partial least squares multigroup analysis (PLS-MGA).

Findings

Our results revealed that graduate employability, information sources, program characteristics, institution characteristics and campus safety were influential factors affecting the students' institutional choice. The MGA results also indicated that gender differences exist in selecting higher education institutions. Male students are more strongly influenced by information sources such as family, friends, media compared with female students.

Originality/value

Very few international branch campus choice studies explore gender differences in developing countries. This study enriches the current literature of institutional choice through the lens of an Asian developing country and extends the discourse regarding the role of gender in influencing students' institutional choice, of which they are commonly overlooked in most literature. The study has significant implications for student recruitment managers in higher education institution to develop marketing strategies targeting to potential male and female students.

Details

International Journal of Educational Management, vol. 35 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/IJEM-01-2020-0027
ISSN: 0951-354X

Keywords

  • Partial least squares-multigroup analysis
  • Gender
  • Students' institutional choice
  • International branch campus
  • Higher education
  • Malaysia

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Article
Publication date: 17 June 2020

Does it matter where to run? Intention to participate in destination marathon

Kim-Shyan Fam, Hiram Ting, Kim-Lim Tan, Kashif Hussain and Jun-Hwa Cheah

The purpose of this study is to examine the effect of marathon enthusiasts' perceptions towards venue quality, race competition, organisation and service quality on their…

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Abstract

Purpose

The purpose of this study is to examine the effect of marathon enthusiasts' perceptions towards venue quality, race competition, organisation and service quality on their intention to participate in a destination marathon in the emerging region's context. It also seeks to investigate the mediating effect of perceived value and the moderating effect of intention to visit the destination on the intention to participate.

Design/methodology/approach

Using purposive sampling technique, 177 valid Singapore marathon enthusiasts were sampled to look into their intention towards participating in destination marathon in Sarawak (marathon held in Kuching). The data were analysed using the partial least squares–structural equation modelling (PLS–SEM).

Findings

The results show that amongst the other determinants, perceived organisation and perceived service quality do not contribute to perceived value and intention to participate in destination marathon. Perceived value is found to mediate all path relationships except the relationship between perceived organisation and intention to participate. Moreover, the relationship between perceived value and intention to participate is significantly moderated by intention to tour Sarawak.

Originality/value

This study makes a substantial contribution to the extant literature pertaining to destination tourism and value-based marketing in an emerging market. In particular, it highlights the importance of perceived value and the relevance of destination tourism in joining a sport event on foreign soil. The use of PLS–SEM also allows a rigorous assessment of the relationships under investigation and provides better estimations of the phenomenon.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 32 no. 7
Type: Research Article
DOI: https://doi.org/10.1108/APJML-12-2019-0737
ISSN: 1355-5855

Keywords

  • Destination marathon
  • Perceived value
  • Intention to tour
  • Self-determination theory
  • Tourism
  • PLS-SEM

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