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The goal of this paper is to provide insight into how global social responsibility is performed through economic, mental and even physical investment and engagement by consumers and organisations.

An illustrative analysis from the corporate website and blogs of an ethical organisation is undertaken. The analytical approach is communicative and inspired by discourse and legitimation studies and more particularly based on the framework of legitimation in discourse and communication developed by Theo van Leeuwen.

The paper claims that new forms of value creation and a new relational logic of ethics – a so-called “logic of matter” – are emerging. From the three types of relational logic of matter ethics – an ethics of care, an ethics of reversibility and an ethics of activism – the ethics of activism plays the most important role in our material.

The analytical examples presented in this paper demonstrate how the new relational ethics seem to transcend the dichotomy of self-interest and the interests of the other.

The paper provides insights into understanding how new forms of relational and reversible relationships are constructed.

To the authors' knowledge, similar studies on the emergence of new relational studies in light of the new economy have not previously been undertaken.

The purpose of the chapter is to engage with the relationship between the gift and the market in the context of philanthropic micro-lending. We seek to move beyond theorizing separate, ex-ante gift or market regimes and transactors who independently navigate between oppositional modes of transaction.

We turn to recent efforts of hybridizing charity and venture finance, exemplified by microfinance platforms such as Kiva.org. We combine data from an existing study of Kiva and its online community, with additional participant observation and third-party accounts detailing the evolution and workings of microfinance.

We illustrate how market-like elements are productively and problematically deployed in philanthropic giving and address the need to consider a broader range of socio-material relations involved in the framing of transactions.

A complex network of actors and (trans)actions needs to be assembled for the philanthropic loan to be enacted. We touch upon the making and role of the socio-material devices that actively participate in such enactment only tangentially. Further research is needed to flesh out the respective transaction complex, taking additional note of the work of borrowers, local loan officers, and other less visible actors.

Organizations need to recognize and creatively address the complex interplay of gift and market elements. They need to pay attention and take advantage of the tensions and synergies emergent in hybrid gift-market contexts.

We engage with a complex, less studied transaction context. The chapter shows that philanthropic gift relations can be reproduced through market-like elements and arrangements. Such production entails complex socio-material networks mobilizing a broad array of human and nonhuman actors.

The Kiva, originating from Southwestern Native American governance processes, provides a structured group experience that encourages critical reflection and self-analysis through multiple, sequenced consideration of an issue by juxtaposing public and private self, and eliciting affective and reflective responses. As a sacred space and place of connection, the Kiva process accommodates personal and often emotional topics in leadership education.

This compact case is based on secondary, published information about the Kiva organization, both in book and article format, listed in the reference list at the end of this teaching note. In addition, the authors accessed the Kiva website using the Internet Archive Wayback Machine. This allowed to view Kiva’s webpages when they were a startup organization.

Kiva’s co-founder, Jessica Jackley, is offered $10m by the corporate social responsibility director of a large technology firm. Students discuss why Jessica hesitates to accept the $10m and explore the meaningful application of a nonprofit’s mission statement and the concepts of mission creep and mission drift. The case can be read in class for immediate discussion or assigned outside of class. Ultimately, the students decide and defend whether Jessica should accept the $10m on behalf of Kiva. In the strategic management sections, students were split 35% accept and 65% do not accept which produced a rich discussion.

This compact case has been used in several sections of the capstone strategic management course composed of senior, undergraduate and business majors. This case is used early in the course as an application of the mission and values chapter. This case could also be used in management courses in entrepreneurship, nonprofit organizations and principles.

The purpose of this paper is to discuss the case-based reasoning (CBR) approach to improve microcredit initiatives by means of providing a borrower risk rating system.

The CBR approach has been used to consider the Kiva microcredit system, which provides a characterization (rating) of the risk associated with the field partner supporting the loan, but not of the specific borrower which would benefit from it. The authors discuss how the combination of available historical data on loans and their outcomes (structured as a case base) and available knowledge on how to evaluate the risk associated with a loan request can be used to provide the end users with an indication of the risk rating associated with a loan request based on similar past situations.

The adopted approach is applied and evaluated employing a selection of cases from individual loans. From this perspective, the case base and the codified knowledge about how to evaluate risks associated with a loan represent two examples of knowledge IT artifacts.

The originality of the work lies in borrower risk rating in online indirect peer-to-peer microcredit lending platforms. The case base and the codified knowledge are the two contributions in knowledge IT artifacts.

Microfinance, despite its mixed results in economic literature, continues to proliferate in many developing countries. This research project investigates the relationship between collectivism and microfinance. It analyzes the question: how does a collectivist culture and its norms influence the ways in which borrowers spend loaned funds and interact with microfinance institutions (MFIs)? The authors generate a theoretical model for how norms of informal redistribution affect borrowing decisions and use a robust dataset of all of the loans facilitated by Kiva, a global MFI, to compare microloan borrowing in countries with different cultures of collectivism. A case study of Senegal, a culturally collectivist country, includes surveys and detailed interviews of individuals and MFIs. The authors find that the strong social networks associated with collectivism are well adapted to the structures of many MFIs. However, the authors also uncover that some of the collectivist social norms, such as norms of informal redistribution, can deter individuals from using microfinance.

The purpose of this paper is to provide insight into the effectiveness of cognitive and emotional appeals to mobilize resources in prosocial crowdfunding settings that combine the creation of economic and social value.

The authors quantitatively measure the effectiveness of cognitive and emotional appeals in the entrepreneurial narratives of 2,098 entrepreneurs from 55 countries shared via the Kiva platform by performing multiple regression analysis.

The findings suggest that using cognitive appeals can attract more resources than using emotional appeals. In fact, using affective language in general, and negative emotion words specifically, can be detrimental and attract fewer resources.

The authors contribute to the entrepreneurship and social entrepreneurship literature by linking insights from the Elaboration Likelihood Model (ELM) of persuasion and motivational framing to understand resource mobilization in prosocial settings. This study demonstrates that cognitive and emotional appeals could lead to different outcomes in contexts where entrepreneurial narratives are all framed as “doing good” and individuals allocating resources are highly socially motivated.

The purpose of this paper is to discuss how regulatory environment can be a fundamental constraint or lever in defining the scope of operations of a social innovation.

Semi-structured interviews with top-level executives of pioneers of crowdfunding were run in India and France, two of the three leading countries in this field.

Four main issues rise: choice of legal status, constraints for the operations model, compliance with anti-money laundering measures and challenges in marketing and sustainability.

This paper contributes to knowledge advancement in the field of this new funding actor that could challenge the banking system. This is the first paper to explore these regulatory issues and their impact on marketing practices.

From the theoretical perspectives of both multi-agent systems and smart business networks, empirical studies analyzing agent-based inter-organizational systems (ABIOS) in a real-life business setting are rare. The purpose of this paper is to investigate the impact of ABIOS on the performance of business networks.

This study presents a theoretical conceptual model portraying the influence of ABIOS on clients’ coordination structure and information architecture; and the impact of those structural alterations on business network performance in terms of the coordination, agility, and informational performances. To validate the model, a cross-case analysis was conducted in three logistics cases, namely, warehousing, freight forwarding, and intermodal transportation.

The application of ABIOS requires adjustments to the information architecture or the coordination structure, or both. Subsequently, those structural adjustments will stimulate improvements in the coordination, agility, and informational performances.

The assessment of the clients’ performance improvement is done at the company level not at an aggregate network level. Moreover, the study only covers cases from the logistics sector.

This study explains the structural consequences of ABIOS applications. The adoption of an inter-organizational system is a strategic decision that requires support from multi-stakeholders. While the applications of ABIOS can offer performance improvement opportunities, adjustments must be made to the existing coordination structure or the information architecture, or both.

This study contributes to the smart business network literature and the ABIOS literature by presenting a validated conceptual model explaining the interplay among ABIOS, the coordination structure, informational structure, and business network performance, namely, the coordination, agility, and informational performances.

This paper aims to illustrate how the growth in e-commerce has catalysed innovative developments in robots for use in warehouses.

Following a brief introduction to e-commerce and warehouse robots, this first paper discusses Amazon’s involvement with robotic technology. It then considers the community of recently founded companies manufacturing warehouse robots, together with details of their products. The paper concludes with a short discussion.

Amazon pioneered the use of robotics in its e-commerce warehouses with Kiva robots. It acquired the company in 2012, renaming it Amazon Robotics, and withdrew the products from open sale, triggering a boom in development activity to fill the gap in the market. Many companies in the USA, Europe and Asia have since been set up to exploit this opportunity and now manufacture robots for use in fulfilment centres around the world. While several products resemble the Kiva robots, others are more sophisticated and feature capabilities such as shelf picking and autonomous navigation. In the longer term, it is anticipated that functions such as product packing will also be conducted by robots, leading to fully automated fulfilment centres.

This paper discusses the recent and dramatic upsurge in the development of robots for use in warehouses, particularly those serving the rapidly growing e-commerce sector.