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Article
Publication date: 28 July 2021

Ki Seok Jeon and Byoung Kwon Choi

Based on a multidimensional perspective of workplace spirituality, the authors examined a moderated mediation model, wherein workplace spirituality leads to life satisfaction…

1682

Abstract

Purpose

Based on a multidimensional perspective of workplace spirituality, the authors examined a moderated mediation model, wherein workplace spirituality leads to life satisfaction through organizational commitment moderated by employees' religious affiliation.

Design/methodology/approach

Data were collected from South Korean employees, and hypotheses were tested using hierarchical regression analysis.

Findings

Three subdimensions of workplace spirituality – meaning at work, membership and inner life – were positively related to organizational commitment. In addition, organizational commitment mediated the relationships between the subdimensions and life satisfaction. Employees' religious affiliation moderated the relationship between the inner life and organizational commitment, which, in turn, also mediated the interactive effect on life satisfaction.

Practical implications

Based on the awareness of the importance of workplace spirituality, organizations need to endeavor to help employees find meaningfulness in their work, experience a climate of mutual understanding and feel a sense of trust and respect within organizations by providing opportunities or resources to fulfill their needs to spiritual self. In addition, organizations need to consider implementing policies to support employees to pursue their inner spirit not only within the workplace but also in the areas of personal life.

Originality/value

This study verifies the internal mechanisms behind the workplace spirituality – life satisfaction relationship and underlines how religious affiliation interacts with workplace spirituality to influence organizational commitment and life satisfaction.

Details

Journal of Organizational Change Management, vol. 34 no. 5
Type: Research Article
ISSN: 0953-4814

Keywords

Article
Publication date: 22 August 2020

Ki Seok Jeon and Byoung Kwon Choi

This study aims to examine the relationships between three dimensions – vision, hope/faith and altruistic love – of spiritual leadership and employees' creativity and to verify…

1180

Abstract

Purpose

This study aims to examine the relationships between three dimensions – vision, hope/faith and altruistic love – of spiritual leadership and employees' creativity and to verify the mediating role of affective commitment in such relationships.

Design/methodology/approach

Data were collected from 462 South Korean employees in diverse industries through self-reported questionnaires, and hypotheses were tested using hierarchical multiple regression analysis.

Findings

The authors found that vision, hope/faith and altruistic love were positively related to employees' creativity, while their affective commitment mediated such relationships. The authors also verified that the multidimensional structure of spiritual leadership was valid in the context of South Korea.

Practical implications

The findings suggest that leaders need to understand the importance of vision, hope/faith and altruistic love toward employees in formulating employees' affective commitment and stimulating creativity. Thus, organizations need to establish and operate leadership training programs for promoting leaders' behaviors that are based on spirituality.

Originality/value

This study contributes to broadening the variety of spiritual leadership's outcomes by providing an initial evidence of how spiritual leadership is associated with employees' creativity. Extending the verification of multidimensional structure of spiritual leadership so that it can be applied in South Korea has also been considered.

Details

Leadership & Organization Development Journal, vol. 41 no. 8
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 7 March 2022

Won Seok Lee, Myungkeun Song, Joonho Moon and Ruohan Tang

This study explores food delivery app users and technology acceptance model as a theoretical underpinning. This study thus investigated the determinants of usefulness, ease of use…

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Abstract

Purpose

This study explores food delivery app users and technology acceptance model as a theoretical underpinning. This study thus investigated the determinants of usefulness, ease of use and intention to use for food delivery app service.

Design/methodology/approach

The variables of delivery time, diverse menu, quarantine, review quality and ease of use are employed as determinants of usefulness. The antecedents of ease of use are easy registration and easy payment. This study also examined the association between ease of use, usefulness and intention to use. This study collected data using Amazon Mechanical Turk, and the number of valid observations for statistical analysis was 484. A structural equation model was used to test the hypotheses.

Findings

Regarding the results, usefulness was positively affected by delivery time, quarantine, review quality and ease of use. Additionally, ease of use was positively impacted by easy registration and easy payment. Finally, this study showed that ease of use positively affects both usefulness and intention to use, and usefulness is positively associated with intention to use.

Originality/value

This study contributes to the literature by ensuring the explanatory power of technology acceptance model for food delivery app.

Details

British Food Journal, vol. 125 no. 1
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 11 August 2023

Razib Chandra Chanda, Ali Vafaei-Zadeh, Haniruzila Hanifah and Ramayah Thurasamy

The urgency to address climate change and its devastating consequences has never been more pressing. As societies become increasingly aware of the detrimental impact of…

Abstract

Purpose

The urgency to address climate change and its devastating consequences has never been more pressing. As societies become increasingly aware of the detrimental impact of traditional housing on the planet, there is a growing demand for eco-friendly housing solutions that prioritize energy efficiency, resource conservation and reduced carbon emissions. Therefore, this study aims to investigate the factors that influence customers’ priority toward eco-friendly house purchasing intention.

Design/methodology/approach

This study collected 386 data using a quantitative research strategy and purposive sampling method. This study uses a hybrid analysis technique using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) approaches to identify the influencing factors.

Findings

The PLS-SEM analysis found that attitude toward the eco-friendly house, subjective norms, performance expectancy, environmental knowledge and environmental sensitivity have a positive influence on eco-friendly house purchasing intention. However, perceived behavioral control and willingness to pay were found to have insignificant effect on customers’ intention to purchase eco-friendly houses. The fsQCA results further revealed complex causal relationships between the influencing factors.

Practical implications

This research will not only contribute to academic knowledge but also provide practical guidance to real estate developers, policymakers and individuals looking to make environmentally responsible choices. By understanding the factors that influence consumers’ intentions to purchase eco-friendly houses, we can pave the way for a more sustainable and resilient future.

Originality/value

This study has used a hybrid analysis technique, combining PLS-SEM and fsQCA, to enhance the predictive accuracy of eco-friendly house purchase intentions among individuals residing in densely populated and highly polluted developing countries, such as Bangladesh.

Details

International Journal of Housing Markets and Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1753-8270

Keywords

Article
Publication date: 5 August 2021

Won Seok Lee, Jiwoo Jung and Joonho Moon

The purpose of this study is to analyze the influence of coffee quality on brand preference and loyalty using Starbucks as a study subject. The determinants of coffee food…

2017

Abstract

Purpose

The purpose of this study is to analyze the influence of coffee quality on brand preference and loyalty using Starbucks as a study subject. The determinants of coffee food healthiness are also investigated.

Design/methodology/approach

Food quality measures are composed of healthiness, taste, customization, price fairness and convenience. Hygiene and nutrition disclosure were examined as determinants of food healthiness. The highlighted food quality attributes were brand love and brand loyalty. Data were collected using Amazon Mechanical Turk. A total of 431 observations were used for data analysis. A structural equation model was conducted for hypotheses testing.

Findings

The results revealed that healthiness is positively associated with hygiene and nutrition disclosure. Brand love is also significantly influenced by healthiness, taste, customization and price fairness. Moreover, taste and price fairness appeared to be essential determinants of Starbucks brand loyalty.

Originality/value

This study scrutinized food quality in the domain of coffee business, and presented implications for the business. Data collected in this study contributed to the literature by revealing quality attributes of coffee and its determinants and also showing the significant relationship between coffee food quality, brand love and brand loyalty.

Details

British Food Journal, vol. 124 no. 4
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 13 December 2018

Petros Galanis, Despoina Fragkou, Daphne Kaitelidou, Athena Kalokairinou and Theodoros A. Katsoulas

In view of the absence of police stress research in Greece, the purpose of this paper is to measure occupational stress among police officers and to investigate occupational…

Abstract

Purpose

In view of the absence of police stress research in Greece, the purpose of this paper is to measure occupational stress among police officers and to investigate occupational stress risk factors.

Design/methodology/approach

A cross-sectional study with a convenience sample was conducted among 336 police officers in Athens, Greece. Data collection was performed during January to March 2018 and the response rate was 77.8 percent. Demographic characteristics, job characteristics, lifestyle factors and coping strategies were considered possible risk factors. The “Operational Police Stress Questionnaire” and the “Organizational Police Stress Questionnaire” were used to measure occupational stress, while the “Brief Cope” questionnaire was used to measure coping strategies.

Findings

Regarding service operation, the most stressor events were personal relationships outside work, tiredness, bureaucracy, injury risk and lack of leisure for family and friends. Regarding service organization, the most stressor events were lack of personnel, inappropriate equipment, lack of meritocracy, lack of sources and inappropriate distribution of responsibilities in work. According to multivariate analysis, increased use of avoidance-focused coping strategy, and decreased sleeping, physical exercise and family/friends support were associated with increased occupational stress. Moreover, police officers who work out of office experienced more occupational stress than police officers who work in office.

Originality/value

To the best of the authors’ knowledge, this is the first study in Greece addressing the risk factors for occupational stress among police officers. Modifiable occupational stress risk factors among police officers were found and should be carefully managed to decrease stress and improve mental health.

Details

Policing: An International Journal, vol. 42 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 30 March 2012

Jong‐Chul Oh, Sung‐Joon Yoon and Byung‐il Park

The purpose of this paper is to examine the characteristics of e‐shopping malls by using Kano's two‐dimensional quality model; also to determine the salient quality attributes…

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Abstract

Purpose

The purpose of this paper is to examine the characteristics of e‐shopping malls by using Kano's two‐dimensional quality model; also to determine the salient quality attributes, including those attributes that increase customer satisfaction and technological characteristics that are essential for the use of e‐shopping malls, to provide important strategic implications.

Design/methodology/approach

In this regard, the paper is divided into Study 1 and Study 2. Study 1 uses Kano's two‐dimensional quality model to determine the characteristics of e‐shopping malls, whereas Study 2 analyzes the relationship among e‐shopping malls' characteristics, customer satisfaction, flow experience, and trust.

Findings

According to the results of Study 1, communication quality and marketing activity reflected one‐dimensional quality attributes. In addition, brand recognition was an attractive quality attribute, whereas interface quality, system security, and information quality were must‐be quality attributes. According to the results of Study 2, communication‐related attributes of e‐shopping malls did not have significant effects on customer satisfaction, whereas other attributes such as brand recognition, marketing activity, interface quality, system security, and information quality directly influenced customer satisfaction.

Practical implications

The results also have important implications for researchers. First, the quality dimensions of e‐shopping malls can be identified through an empirical analysis based on Kano's model. This indicates that the quality attributes of e‐shopping malls can be better examined by using a two‐dimensional quality model than by using a one‐dimensional quality model. Second, the authors not only extracted the quality dimensions based on Kano's model but also examined customer satisfaction, flow experience and trust to verify their relationships, providing a better understanding of the effective quality management of e‐shopping malls.

Originality/value

Previous studies considering various types of e‐shopping malls have focused on the design and functions of e‐shopping mall web sites; the elements that vitalize e‐commerce and the key factors influencing the success of e‐commerce; and the factors influencing customer satisfaction and purchase intentions. Most of the literature on e‐shopping malls have typically approached this topic by using a one‐dimensional method relying on whether the physical/technological attributes of e‐shopping malls are fulfilled. This paper expands the horizon by incorporating a systematic approach to web service qualities using Kano model, which is a multi‐dimensional model.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 24 no. 2
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 3 June 2020

Deepika Jhamb, Arun Aggarwal, Amit Mittal and Justin Paul

Conventionally, consumers perceive luxury products as a means of displaying their wealth and prosperity. Consumption of luxury products has usually been considered the prerogative…

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Abstract

Purpose

Conventionally, consumers perceive luxury products as a means of displaying their wealth and prosperity. Consumption of luxury products has usually been considered the prerogative of the Western world. Although there are a number of studies capturing the pre-purchase and purchase behaviour of consumers, there is a dearth of quality studies that have been conducted in this field to understand the post-purchase behaviour of consumers towards luxury brands, especially in the context of young shoppers in an emerging market context. Studying the post-purchase behaviour of shoppers is important to understand their experience with the brand. A negative experience could lead to a post-purchase dissonance, which in turn could lead to an unbalanced or distorted attitude towards the brand and other marketing stimuli. Keeping this in consideration, the purpose of this study is to explore the experiences and attitudes of young shoppers in India towards luxury consumption.

Design/methodology/approach

The study captured responses from young shoppers of Chandigarh and its satellite cities located in the relatively prosperous northwest region of India. The data were collected from 200 participants through a structured questionnaire that was based on an adapted “Attitude towards the concept of luxury” scale by Dubois and Laurent (1994) and “Brand Experience” Scale by Brakus et al. (2009). The structural equation modeling technique was applied to test the proposed model.

Findings

The empirical results indicate that sensory, intellectual, behavioural and affective experience play a significant role in building the attitude of consumers towards luxury brands.

Research limitations/implications

The study selected university students from Chandigarh (India) Tricity region as target respondents, which may limit the generalisability of the results to other target respondents in different regions of India or other countries.

Practical implications

The study is useful for researchers, academicians, marketers and retailers of luxury brands, as it gives fresh insights into understanding the consumer behaviour of a young segment towards the consumption of luxury brands in the post-purchase scenario, especially in the context of an emerging market.

Originality/value

The uniqueness of the study lies in the fact that it examines the post-purchase behaviour of a segment consisting of young, educated and aspirational individuals in one of the world’s fastest-growing major economies.

Details

European Business Review, vol. 32 no. 5
Type: Research Article
ISSN: 0955-534X

Keywords

Article
Publication date: 17 April 2024

MiRan Kim, Heijin Lee, Soyeon Kim and Laee Choi

Although there is a growing body of literature on how celebrity involvement impacts the effectiveness of destination marketing, the underlying mechanisms of that relationship are…

Abstract

Purpose

Although there is a growing body of literature on how celebrity involvement impacts the effectiveness of destination marketing, the underlying mechanisms of that relationship are still underexplored. Based on the affect transfer and meaning transfer theories, this study aims to examine the impact of celebrity attachment on customer delight toward K-culture and K-culture attachment, affective and cognitive images of Korea, and the intention to visit Korea.

Design/methodology/approach

Online survey data were collected from 2,614 US residents, representing various demographic characteristics. For the data analysis, the partial least squares-structural equation modeling was conducted to evaluate the structural model and test the hypotheses.

Findings

The results showed that celebrity attachment is positively related to customer delight toward K-culture and K-culture attachment, which, in turn, positively influences affective and cognitive images of Korea. Additionally, K-culture attachment positively influences cognitive and affective images of Korea, which are positively related to the intention to visit Korea.

Research limitations/implications

By using the affect transfer theory and meaning transfer theory, this study provides valuable insights into how consumer’s attachment to celebrities has spillover effects on the decision-making process. This study also adds a new concept, customer delight connected to cultural experience, in the context of destination marketing.

Practical implications

By understanding the importance and influence of people’s intimacy with media characters, practitioners can apply parasocial relationship theory, affect transfer theory and meaning transfer theory to their marketing strategies.

Originality/value

As one of the few empirical studies that examines the impact of celebrity attachment on consumers’ perceptions and behaviors, this study can make significant contributions to the destination marketing literature.

Details

Consumer Behavior in Tourism and Hospitality, vol. 19 no. 2
Type: Research Article
ISSN: 2752-6666

Keywords

Article
Publication date: 29 April 2022

Yingpeng Dai, Jiehao Li, Junzheng Wang, Jing Li and Xu Liu

This paper aims to focus on lane detection of unmanned mobile robots. For the mobile robot, it is undesirable to spend lots of time detecting the lane. So quickly detecting the…

Abstract

Purpose

This paper aims to focus on lane detection of unmanned mobile robots. For the mobile robot, it is undesirable to spend lots of time detecting the lane. So quickly detecting the lane in a complex environment such as poor illumination and shadows becomes a challenge.

Design/methodology/approach

A new learning framework based on an integration of extreme learning machine (ELM) and an inception structure named multiscale ELM is proposed, making full use of the advantages that ELM has faster convergence and convolutional neural network could extract local features in different scales. The proposed architecture is divided into two main components: self-taught feature extraction by ELM with the convolution layer and bottom-up information classification based on the feature constraint. To overcome the disadvantages of poor performance under complex conditions such as shadows and illumination, this paper mainly solves four problems: local features learning: replaced the fully connected layer, the convolutional layer is used to extract local features; feature extraction in different scales: the integration of ELM and inception structure improves the parameters learning speed, but it also achieves spatial interactivity in different scales; and the validity of the training database: a method how to find a training data set is proposed.

Findings

Experimental results on various data sets reveal that the proposed algorithm effectively improves performance under complex conditions. In the actual environment, experimental results tested by the robot platform named BIT-NAZA show that the proposed algorithm achieves better performance and reliability.

Originality/value

This research can provide a theoretical and engineering basis for lane detection on unmanned robots.

Details

Assembly Automation, vol. 42 no. 3
Type: Research Article
ISSN: 0144-5154

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